(5,474)
5.0 out of 5
Visit Website
Sponsored
Introducing G2.ai, the future of software buying.Try now
Verint Speech and Text Analytics
Claimed
This profile has been claimed by Verint Speech and Text Analytics, but it has limited features.
Do you work at Verint Speech and Text Analytics? Upgrade your plan to update branding and connect with profile visitors!
Do you work at Verint Speech and Text Analytics? Upgrade your plan to update branding and connect with profile visitors!
Verint Speech and Text Analytics
72 Verint Speech and Text Analytics Reviews
4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
IA
Verified User in Airlines/Aviation
Enterprise(> 1000 emp.)
AY
Amanda Y.
Manager, Training & Consulting
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
I love how easy Speech Analytics is to use. Compared to other platforms, Verint is one of the best tools to quickly identify call drivers and group similar to themed calls together. The accuracy of transcription is stong and using Verint as a single unified platform makes this process very user friendly and less overwhelming. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
I dislike that the exporting of interaction data is complex- needing to save it as a report and then export the report to excel is fine but there are so many header rows that need to be deleted as well as columns. It takes time to get the export ready for an analysis. Review collected by and hosted on G2.com.
AT
Verified User in Telecommunications
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Verint Speech and Text Analytics?
Verint converted speech into text, it had the feature of translating the audio into text...
Verint also had the benefit of forwarding the call when there was dead air in some part of the call giving the benefit to the evaluator to save time Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Verint missed on capturing screen recording for some of the calls, this needs to be fixed as screen recording is a key part of call evaluation for evaluators in a contact centre... Review collected by and hosted on G2.com.
MM
Myk M.
Executive Director
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Verint Speech and Text Analytics?
We can easily grab the information needed for process improvement. We can also do quick studies on new policies that are put in place. Report functions are user-friendly. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
We have to spend quite a bit of time going over categories, verifying that they are transcribed properly. Not as accurate as I would like for it to be. Phonetic boosting is needed. Review collected by and hosted on G2.com.
MC
Mani C.
Data Processing Analyst
Small-Business(50 or fewer emp.)
What do you like best about Verint Speech and Text Analytics?
All the AI tools recently have some maximum input or bug in them. But in this application it way too smooth and easy to use interface. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
The speed of processing the data needs to improve to maximum level to cope up with the applications in the market to sustain Review collected by and hosted on G2.com.
CM
Christopher M.
Director of Quality Tools and Program Strategy
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
The ability to search keywords in interactions to tell a story of what is really happening in the ecosystem. This data can be used to make data-driven decisions. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Speech is not perfect and there is always improvements to be made. I always look forward to the future enhancements to bring it closet to 100% transcription. Review collected by and hosted on G2.com.
MD
Matt D.
Senior Manager of Quality Automation and Strategy
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
It helps locate the needle in the haystack. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
I would like to be able to have a dashboard that pulls in the most spoken words in the environment as well as the associated call duration. Review collected by and hosted on G2.com.
GG
Gustavo G.
IT Team Leader
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
Speech Analytics can transcribe and analyze 100% of recorded calls to extract
valuable intelligence. Automatically detect and explore words,
phrases, categories and topics mentioned during calls to reveal possible trends and
areas of opportunity or problems. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
The search engine can be more efficient. You should make the functionalities and information available by APIS to be able to exploit the transcriptions with third-party applications Review collected by and hosted on G2.com.
NG
Nicole G.
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Verint Speech and Text Analytics?
Using Verint Speech can help you uncover problems in your customers experience that were previously undetected. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Would like to upgrade to real time analytics with alerts for different key words Review collected by and hosted on G2.com.
AO
Verified User in Oil & Energy
Enterprise(> 1000 emp.)
Rating Updated ()
Original
What do you like best about Verint Speech and Text Analytics?
I like that speech allows for quick achievable insights, not just by analysts but for other business units. That visibility helps others communicate what categories are useful for the business so that we can build them. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
I dislike that speech categories don't integrate outside data or other Verint data like dpa to be able to cross filter. Review collected by and hosted on G2.com.
Verint Speech and Text Analytics Categories on G2
Explore More
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
