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Verint Speech and Text Analytics
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Verint Speech and Text Analytics Reviews & Product Details - Page 2

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Verint Speech and Text Analytics Overview

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What is Verint Speech and Text Analytics?

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

This product is included in:
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Verint Open CCaaS Platform

469 reviews

Verint Speech and Text Analytics Details
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Product Description
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Seller
Verint
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Overview Provided by:
Adrienn Tordai
Peer Review Programs at Verint

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72 Verint Speech and Text Analytics Reviews

4.4 out of 5
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72 Verint Speech and Text Analytics Reviews
4.4 out of 5
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72 Verint Speech and Text Analytics Reviews
4.4 out of 5
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Verint Speech and Text Analytics Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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JG
Enterprise (> 1000 emp.)
"Bringing speech to live"
What do you like best about Verint Speech and Text Analytics?

Taken the speech and transcribing it so that we can run analytics against our interactions. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The on-prem transcription accuracy is not as high as we would like and is not allowing me to use sppech analytics to its fullest. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Verint Speech Analytics"
What do you like best about Verint Speech and Text Analytics?

Verint Speech Analytics allows our quality team to expedite the call review process and flag calls with ease. The tool is intuitive and allows users to easily update categories to get the most insights out of our call data. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The tool is unreliable for transcription accuracy. The tool also lacks reliability in reporting and audit trail. Review collected by and hosted on G2.com.

DC
Digital Channel leader
Enterprise (> 1000 emp.)
"This tool will give to you all the informations that you need to understand your costumer"
What do you like best about Verint Speech and Text Analytics?

quality of the data, the dashboard is very good and easy to use Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

sometimes the words in portuguese its hard to find a correlation Review collected by and hosted on G2.com.

CL
Enterprise (> 1000 emp.)
"Verint Speech analytics"
What do you like best about Verint Speech and Text Analytics?

Great product. Able to obtain feedback of calls and interactions for agents. Very helpful too. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

None so far. The tool is easy to use. Able to obatin what management needs. Review collected by and hosted on G2.com.

JP
Quality Director
Enterprise (> 1000 emp.)
"Speech Analytics Experience"
What do you like best about Verint Speech and Text Analytics?

The ability to quickly identify key call drivers to make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The time and effort to fine tune categories. We need the quality bot! Review collected by and hosted on G2.com.

JS
Enterprise (> 1000 emp.)
"implemented speech analytics not know the extensive training needed"
What do you like best about Verint Speech and Text Analytics?

it allows our quality team to simply screen a set of like calls Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

the accuracy is way too low and requires a lot of tuning Review collected by and hosted on G2.com.

GB
Mid-Market (51-1000 emp.)
"Transcriptions helps understand stand what is going on in the call center on a larger scale"
What do you like best about Verint Speech and Text Analytics?

I like the acuracy of the transcription Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

only thing i dislike is that we do notnhave real time transcription yet, lol Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise (> 1000 emp.)
"Verint Speech Analytics"
What do you like best about Verint Speech and Text Analytics?

Verint Speech Analytics allows our organization to gather valuable insights from our call data.We utilize Speech Analytics in our organization daily. Once categories are configured, the module is easyuu to navigate. The customer support provided by Verint is quick and easily accessible. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Verint Speech Analytics categories are challeging to configure. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Mid-Market (51-1000 emp.)
"Solid CX software from an industry leader!"
What do you like best about Verint Speech and Text Analytics?

Having an actionable dashboard of customer feedback and issues provides valuable insight to our day to day business! Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

While we have enjoyed Verint's suite of products, Speech and Text anayltics took a bit of work on our end to get to the point of useful information. These may have been driven more by pressures within our company. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
IA
Enterprise (> 1000 emp.)
"Great features, looking forward to the new Bots."
What do you like best about Verint Speech and Text Analytics?

The interface is easy to use and displays a LOT of good information to the user. The timeline is great and the ability to review the rep's actions they took during an interaction is awesome. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Speech Transcription is not alwasy accurate. We have low confidence scores in our transcription. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

9 months

Perceived Cost

$$$$$
View More Pricing Information
Categories on G2
Conversation Intelligence
Speech Analytics
Text Analysis
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Pros and Cons Details

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