Top Rated Twilio SendGrid Email API Alternatives

Hive

(622)

4.6 out of 5

Visit Website

Twilio SendGrid Email API Reviews & Product Details - Page 11

admin

Twilio SendGrid Email API Product Details

Claimed

SendGrid makes it simple and stress-free to communicate with your customers. Our technology and expertise helps senders save time, scale their business, and succeed in an ever-changing email landscape. We are trusted by over 80,000 customers globally - big and small - to send over 45 billion emails every month. We help developers send with confidence by providing: FAST AND FRIENDLY INTEGRATION SendGrid's optimized integration tools and standardized API were built by developers for developers to make integrating with SendGrid a breeze. Interactive API reference, open source libraries in 7 languages, and clear setup flow help you get your first email out in 5 minutes or less. SendGrid's RESTful APIs are built on HTTP and return JSON for straightforward implementation. DELIVERY AND SCALE YOU CAN TRUST SendGrid provides powerful performance to accomplish your goals—proven at scale for senders like Uber. With 99.95% platform and API uptime, we’re available when they need us. Processing over 45 billion emails every month, our custom MTA can support your growth. We help optimize your email delivery by maintaining relationships with key email ecosystem influencers, and providing key delivery tools. TOOLS AND INSIGHTS TO EMPOWER YOU Know more about your sending and safely share your SendGrid account so you don’t have to waste time pulling data and putting out fires. Use SendGrid email templates and review stats in the UI to easily collaborate with your team. Maintain delivery visibility and troubleshoot with ease with our enhanced email activity feed. HELP WHEN YOU NEED IT When the unavoidable problem strikes, we’re your partner in getting your program back where you need it. Our 24/7 technical Support Team is knowledgeable and on-call to help, or solve it yourself with concise how-to content in the SendGrid Knowledge Center. Whether you want help optimizing your initial implementation, a quick one-time consultation, or ongoing advice, our expert services are here to optimize your email program.

Seller

Twilio

Discussions

Twilio SendGrid Email API Community

Languages Supported

English

Product Description

Twilio SendGrid Email API- Integrate in minutes with our email API.

Overview by

Steph Dollan

Twilio SendGrid Email API Media

Twilio SendGrid Email API Demo - Share a Single Email Platform With Your Whole Team

Secure account sharing, delivery and engagement dashboards, and template management tools allow you to work together easily.

Twilio SendGrid Email API Demo - Optimize Your Inbox Delivery and Engagement

Improve deliverability with domain authentication and link customization, whether sending from shared IP pools or a dedicated IP.

Twilio SendGrid Email API Demo - Integrate and Deliver via SMTP or API in 5 Minutes or Less

Integrate with support from multiple development frameworks and client libraries, including Node.js, Ruby, Python, Go, PHP, Java, and C#.

Twilio SendGrid Email API Demo - Expedite Your Integration With Robust Documentation

Integrate and easily send email from your app, whether it's a CMS, framework, CRM, or your own code.

Twilio SendGrid Email API Demo - Understand The Delivery Journey and User Engagement for Every Email

Gain full visibility into each of your email messages with our enhanced analytics and email activity feed.

G2 reviews are authentic and verified.

Here's how.

Verified User in Renewables & Environment

Small-Business (50 or fewer emp.)

5/6/2021

"Send Beautiful Emails without Coding Background"

3/5

What do you like best about Twilio SendGrid Email API?

Sendgrid's interface is pretty intuitive. I have no background in creating emails or coding, but I can use the templates SendGrid offers with ease. Their templates are easily personalized. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

I had the hardest time setting SendGrid up with a 3rd party software. My company uses Monday.com. We wanted to send emails to clients at different stages of thier project based on "statuses". We had to hire a developer to build out the project. Review collected by and hosted on G2.com.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

My company used to sent out very basic text and email updates. They included no branding, and no links. With Sendgrid, I can send out beautifully crafted professional emails with links to our socials, requests for reviews and referrals. Our referrals and reviews have increased, and our clients note that they have been very happy with our communication. Review collected by and hosted on G2.com.

Patrick C.

Small-Business (50 or fewer emp.)

12/16/2020

"Not Reliable and NO Support"

0/5

What do you like best about Twilio SendGrid Email API?

This company used to be very reliable but in the last several months that's changed. There are lots of delivery issues caused by their software and support tickets are not replied to in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

The reliability of the sendgrid service has gone way down in the last several months. Most recently they had an issue with their connector to Google that started randomly dropping hundreds of messages. They then flagged the e-mail addresses as invalid so they couldn't' be sent to again. There was no way to clear this through their UI so we were just stuck. It wouldn't be as much of a problem if they responded to support requests, but alas, they don't do that very well either...

They have outages with their systems almost weekly.

We pay a lot of money to send almost 1 Million message a month, and we'd be better off just sending through our own mail servers. The core business of an E-Mail delivery service is to deliver mail reliably, and they can't seem to be able to do that.

We'll be moving to a new service even though it's going to cost us a lot in development hours. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/18/2021

"Horrible customer support and truly set us up for failure!"

0/5

What do you like best about Twilio SendGrid Email API?

I honestly have nothing to say here. Go elsewhere with your money. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

We are going into a major launch that required us to set up a new, dedicated IP address, Sending Domain, DNS records, etc. I reached out to SendGrid to get help with this process. They offered me Support for a $5,000 fee. The rep on the phone didn't even realize we're already a customer (have been for 4 years) and spoke to us like we were a prospect.

When we decided not to go with their implementation package (and instead went with Iterable, which is our ESP) they said they could offer NO support. They wouldn't hop on a call to give me an overview, wouldn't even take the time to send over anything beyond two generic support pages.

We just launched our new IP, and it turns out SendGrid has been sending the emails from our other Sending Domain through this new IP. I have no idea this was going to happen – apparently you have to use subusers and IP Pools, but I get an error message every time I try to set up either – and they have now offered no support to help us fix this.

Support Tickets take hours or days to get a response on, unless you mark it as a "complete outage." We can't use the support phone number because apparently volume is "too high."

I have never been so livid or frustrated with a SaaS company in my life. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio SendGrid Email API:

Support matters. Customer Success matters. And SendGrid doesn't appear to value it at all. This is a technical platform, and unless you're willing or able to pay for Enterprise, don't expect much. Review collected by and hosted on G2.com.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/8/2021

"Good to go platform for Email campaign"

3.5/5

What do you like best about Twilio SendGrid Email API?

- Simplest UI and easily accessible

- Can upload the contacts as CSV file

- Email validation

- Email report tracking Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

I haven't seen anything so far, maybe the pricing looks a little high Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/26/2021

"Excellent Email API"

4.5/5

What do you like best about Twilio SendGrid Email API?

Very easy to use, I can see the bounced and blocked emails Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

I wish it had more filters apart from date, the contents of the email are not visible but shows how many times someone has opened an email Review collected by and hosted on G2.com.

Robin E.

Owner

Small-Business (50 or fewer emp.)

7/18/2021

"The Absolute Pits! Spammers Delight!"

0/5

What do you like best about Twilio SendGrid Email API?

Nothing. They are incessant spammers. I guess if you're a spammer, it's perfect for you. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

Everything. They are the biggest spammers ever. They'll take any client who promises to spam. Do not bother reporting spam abuse to them. They'll ignore it and send an automated response, then do nothing about it. They are incessant! Review collected by and hosted on G2.com.

Vincent S.

Educational Technology Manager

Small-Business (50 or fewer emp.)

6/18/2021

"SendGrid API just Works"

5/5

What do you like best about Twilio SendGrid Email API?

The API is well documented. Examples are clear and testable. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

Nothing. SendGrid has improved over the years. Review collected by and hosted on G2.com.

Dave H.

Doer of Things

Small-Business (50 or fewer emp.)

4/23/2021

"Every month, it's the most value I get for the money spent on infrastructure services for my website"

5/5

What do you like best about Twilio SendGrid Email API?

Ease of use, transparency, reliability, service are all excellent. Excellent value for the money. If I could grow faster and pay more to Sendgrid for a higher tier, I would gladly do so. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

I feared they would lose focus on email when acquired by Twilio, but it hasn't seemed to be the case. Review collected by and hosted on G2.com.

Jordan H.

Co-Founder

Small-Business (50 or fewer emp.)

10/3/2020

"Sendgrid started as a livesaver, these days it sucks 80% of our time and causes a LOT of grey hair"

1/5

What do you like best about Twilio SendGrid Email API?

It's a powerful platform that powers email infrastructure for our app notifications and other key functionality. In theory it could help us move more quickly by editing email templates instead of manually coding notifications. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

Maybe worst support I've ever experienced in a SaaS company. They changed the way they share data with us - by the way Sendgrid, it's OUR DATA! How can you tell clients using your system that we can't see opens/clicks for certain emails when that's exactly what we pay you for! We've literally reached out telling them we'd pay for support and nobody responds. Sendgrid must have hired their support team and structured their org around the DMV. We are miserable and the only reason we haven't left is bc we have to work through other key projects first. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/17/2021

"Email API made easy"

4.5/5

What do you like best about Twilio SendGrid Email API?

It was a super easy setup process from an engineering perspective. All you need is to make an API call and you're set. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email API?

I think the visibility into deliverability could be improved. Sometimes it's tough to understand when recipients are opening their emails fully. Review collected by and hosted on G2.com.