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Twilio

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1,830 reviews
  • 18 profiles
  • 35 categories
Average star rating
4.2
Serving customers since
2008

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Twilio Segment

557 reviews

Segment is a customer data platform that helps every team access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experiences. Today, over 20,000 companies across 70+ countries use Segment, from fast-growing businesses like Instacart, Peloton, and Bonobos to some of the world’s largest organizations like Levi’s, Intuit, and FOX. With Segment, companies can connect and activate reliable first-party data across 300+ marketing, analytics, and data warehousing tools.

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Twilio

482 reviews

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

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Twilio SendGrid Email API

355 reviews

Twilio SendGrid Email API- Integrate in minutes with our email API.

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Twilio SendGrid Email Marketing Campaigns

304 reviews

Build meaningful connections with smart email marketing.

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Twilio Verify

68 reviews

Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

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Twilio Flex

32 reviews

Flex is a configurable contact center solution that enables individualized self-service, intelligent routing, AI-assisted experiences, and analytics, all while seamlessly integrating with existing technology to minimize operational risk. Its open API framework gives businesses control over omnichannel communications, a unified interface, customer data, and AI-driven journey orchestration.

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Loader.io

11 reviews

Loader.io is a FREE load testing service that allows you to stress test your web-apps & apis with thousands of concurrent connections.

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Boku Mobile Identity

10 reviews

Boku provides a best-in-class mobile identity solution that will protect your business from account takeovers, synthetic identities, and compromised numbers, all through a seamless user experience.

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Twilio Elastic SIP Trunking

10 reviews

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

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Star Rating

1194
449
85
25
77

Twilio Reviews

Review Filters
Profile Name
Star Rating
1194
449
85
25
77
Massimiliano B.
MB
Massimiliano B.
Google ADS Specialist e Consulente Marketing e Privacy
06/24/2025
Validated Reviewer
Review source: Organic

Powerful deliverability, but not the most marketer-friendly tool

What I like best about Twilio SendGrid Email Marketing Campaigns is their excellent deliverability and scalability. Here are the key highlights: High Deliverability: SendGrid is known for its ability to consistently land emails in inboxes rather than spam folders. This is critical for marketers who rely on results. Technical Scalability: Whether you're sending 100 or 1 million emails, the platform performs reliably without slowdowns or issues. Advanced Segmentation & Automation: SendGrid allows you to target your audience precisely and trigger emails based on user behavior, timing, or attributes. User-Friendly Drag-and-Drop Editor: Their email builder is intuitive, letting you create beautiful, responsive emails even without HTML knowledge. Powerful API Integration: Developers love how easily SendGrid integrates with custom apps, CRMs, and other platforms — it's ideal for both transactional and marketing emails. Detailed Analytics: Comprehensive reports on opens, clicks, bounces, unsubscribes, and spam complaints help optimize performance over time. In short, SendGrid strikes the right balance between power and ease of use, making it a reliable choice for marketers who want full control over their email campaigns.
Mat K.
MK
Mat K.
06/20/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Best CDP to have in your growth and marketing stack

I've been using Segment at different companies for the last 6 years and every time I've introduced Segment to a org, it had an immediate impact across multiple teams - marketing, growth, product, cx. Some highlights: - Flexibility to plug in new tools and replay historical data - All user data in one place (360 visibility) - Ease of use and speed of deployment of new campaigns, personalization across multiple channels - Strong product roadmap and a great support team
FB
Fedor B.
06/12/2025
Validated Reviewer
Review source: Organic
Incentivized Review

Good tool for SMS and marketing efforts

Twilio is a great service provider for us and we're continuing to get great value from them

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HQ Location:
San Francisco, CA

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@twilio

What is Twilio?

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.

Details

Year Founded
2008
Ownership
NYSE: TWLO