Rev Reviews & Product Details - Page 32

I really can't think of much that I would consider a downside. Speed, cost and accuracy have all been fantastic. I think the only feature that could make it even better would be the ability to prioritize the order of transcription if we are uploading a larger batch of files. I've noticed sometimes the order the files are showing up as in the system isn't necessarily how we'd ideally like them prioritized. Usually this isn't an issue as the turnaround time is fast all around, but there are times that I wish I could indicate the files that could be done first/last. Review collected by and hosted on G2.com.

In the past we have always dealt with text files for out transcripts, which was what we were used to, but having an online system where the text is searchable/markable and we can also listen to the original audio as well as share this with our clients has made things both more efficient and user friendly for our team. After using it on a couple projects, our team doesn't want to go back to text files anymore. Review collected by and hosted on G2.com.

I have never had anything to dislike...until I called Support for an issue. I had submitted a recording for transcription and realized only minutes after submitting that I needed to have it expedited. I immediately sent a message to the chat but got no answer after 15 minutes, so I emailed. Then I called. Finally, I got someone on the phone and she was insistent that there was absolutely nothing you could do because the job had already been picked up by a writer...and it's your policy not to change the terms of the "contract" once accepted. While I understand this, I also want to say--as delicately as possible--that that is not my problem. You should have an avenue for this type of situation, especially when the customer has contacted you so quickly. The support person's only suggestion was that I cancel the order and place a new one. That just seemed silly. Regardless, I asked her if she could please let your team know that this is an issue and can you look at offering an option for this type of situation? She was clearly NOT interested in relaying that request and even had the audacity to say--and I quote--"I would be happy if I were you because you're going to get your transcript in 18 hours." I was STUNNED. I quickly got off the phone before I said something I would regret...waited a few minutes, and called back. Another person said that you could cancel and resubmit it. Anyway, I think you need to 1) offer an option on the website that lets someone change something if it's within, say, 15 minutes, and 2) train your support people not to say insanely stupid things like this girl said. That is truly my only complaint ever about Rev. Review collected by and hosted on G2.com.

Use it! Just use it! It's awesome and worth every penny. And I think it's a good deal, too. Review collected by and hosted on G2.com.

Like I said, I no longer have to choose between taking good notes and paying attention. I have much, much better notes, and I actually have a much better understanding of the meeting or interview because I was able to pay attention. It's a win win. Review collected by and hosted on G2.com.

Search tools for locating past captions can be a bit difficult. Partly on our company end for lack of consistency in title format, but the search field seems to be very specific and limited. Review collected by and hosted on G2.com.

If you will be managing high levels of content through the platform, be sure to create and maintain a consistent naming system that can be easily searched should you need older files. Review collected by and hosted on G2.com.

It is an incredibly helpful tool for our business. When dealing with multiple web platforms which may have different requirements/ preferences when it comes to captions, the ability to redownload in the variety of formats Rev offers has made it easy to problem solve. Review collected by and hosted on G2.com.

I don’t have a dislike to date about Rev Review collected by and hosted on G2.com.

I’m saving time and moving processes faster. With time saved is money saved and I can go to market faster. Review collected by and hosted on G2.com.

There are some hiccups if the speaker has a heavy accent, and then it's a bit like playing MadGab trying to figure out the intended phrasing. This is never prohibitive or pervasive, however. Review collected by and hosted on G2.com.

Speak clearly and you'll be fine Review collected by and hosted on G2.com.

I'm able to relax and enjoy interviews with my clients knowing that the content will be preserved in the transcript. Review collected by and hosted on G2.com.

Haven't found a negative at the moment. We've really enjoyed working with Rev and they have met every bit of our needs. Review collected by and hosted on G2.com.

This service helped improve our channel immensely and is the best solution available. Review collected by and hosted on G2.com.

Our video library is finally being updated to have captions in multiple languages. This expands our content to viewers around the world, increasing views and subscribers to the channel. Fans are incredibly appreciative that we provide captions. Review collected by and hosted on G2.com.

I haven't found anything, yet. My subject has a foreign accent so sometimes the words are off. Review collected by and hosted on G2.com.

Try the auto translation first, it's less expensive. Then try a similar job with the full transcription. See which works best for you. Review collected by and hosted on G2.com.

I used to try transcribing myself and I dreaded it. I look forward to working with the transcriptions now. Review collected by and hosted on G2.com.

I have not experienced any downsides to using Rec.com in the past 6 weeks of using the service. Review collected by and hosted on G2.com.

Rev is professional, timely and provides accurate transcriptions. We ended up using them in a bind and will not b going back to our previous provider. The best service out there! Review collected by and hosted on G2.com.

My team is thrilled by your accurate and fast turnaround time of transcribing both audio and video files and love the ability to view the video clips in parallel with the time stamping. Review collected by and hosted on G2.com.

I think the Order History tab could use some improvements. As someone who submits hundreds of orders a week, sometimes I can’t find that thing I was looking for because it’s organized by Order #. I wish you could name your order based on the content rather than file name so it’s easier to locate. Review collected by and hosted on G2.com.

Definitely the easiest, quickest, and most accurate captioning service! Review collected by and hosted on G2.com.

Identifying which files belong to which submissions has definitely been my biggest hold up. Opening the file to read the captioning has helped me do that.

I have noticed there is now a “rush” feature which is a great addition. Especially in a media company where the delivery to publishing turnaround is so quick sometimes. Review collected by and hosted on G2.com.

i don't have anything negative to say about REV. Review collected by and hosted on G2.com.

Start here. Review collected by and hosted on G2.com.

My show is now qualified to go on Amazon; if I hatred to do this myself I would be working on it forever. Review collected by and hosted on G2.com.