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DevRev Reviews & Product Details - Page 10

DevRev Overview

What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
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DevRev Community
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English, Hebrew, Slovenian, Spanish
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Seller

DevRev

Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
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4 list of America’s Best Startup Employers. Founded in October
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0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

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DevRev Integrations

(8)
Integration information sourced from real user reviews.

Recent DevRev Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Simple and powerful tool for all teams"
We've been using DevRev as our primary IT ticketing and support platform, and it has significantly improved how we handle internal requests and inc...
Sanmeet Singh S.
SS
Sanmeet Singh S.Mid-Market (51-1000 emp.)
5.0 out of 5
"One amazing tool to work with"
Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite ea...
Chandu P.
CP
Chandu P.Small-Business (50 or fewer emp.)
3.5 out of 5
"Devrev - Zooming with AI but lacks some basic functionalities"
The use of AI into everything that has made CX or startup life easier. The main idea to make it a sole product for an entire org is what stands out.

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
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133 DevRev Reviews

4.5 out of 5
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133 DevRev Reviews
4.5 out of 5
133 DevRev Reviews
4.5 out of 5

DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Nitish G.
NG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Heat maps is an awesome tool and can help us during our UI development, it also a great way to drilldown further and check videos Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

while creating the ui it help us to place the CTA, because of the heatmap we can identify a lot of things for example for secondary and teritary button we identified which one is the better and why Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The need for more streamlined mobile app notifications. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

The Rage Tap feature has been one of our best rolled-up metrics.

We primarily use this tool to understand how feature discovery and adoption is happening within the app ecosystem and so far, it has fit the requirement extensively Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Slicing data using event property would be a welcomed feature. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

- Identification of drops in a journey

- Capture of inadequate UX Review collected by and hosted on G2.com.

Priya P.
PP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Detailed insights and very helpful in helping us improve our app Review collected by and hosted on G2.com.

What do you dislike about DevRev?

For a first time user it can be quite confusiing to use, so can work on that Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Helping us navigate through the users journey's while they are using our application Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

customize for our needs, quick response for our questions Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Tag people in devrev is hard sometimes,, Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Help me track the tickect to resolve code issues. It links to the bitbucket and respond quickly for the event related to the code Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

We are using the user experior for a long time now it is very helpful to understand user behavior, we discovered a lot of UX issues using User experior. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

- We sometimes use it On/Off because the pricing is high.

- User experior doesn't support hybrid like if the is using both Android/Flutter or iOS/Flutter. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Lots of time we have discovered UX issues using UE, like we built with certain assumptions but user ended up understanding something different. Review collected by and hosted on G2.com.

DS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Easy to access Android and iOS Client journey under the Single login Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Currently i have no negative comments on Functioning of User experior application Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It solves us to view Client Journey on our DWM Mobile App Review collected by and hosted on G2.com.

Verified User in Capital Markets
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Video Capture capability, helping technical team for visual understanding when error or drop occurs Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Web portal Dashboard requires improvement for better data and result display

SDK to be fixed for not missing data, as the target of integration is to capture 100% field failure Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

As a tech integrator, have utilized UserExperior to identify the technical performance issues of mobile applications. The tool is helps to capture app insights, particularly the user journeys screen videos.

The SDK version as used looks to have some issues and has missed the 100% data capture, but if the same being sorted, then it will definitely be a preferred tool for the app ecosystem. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

You get to see how exactly users interact and spend time on your app through the recordings. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

There are some sessions which do not get recorded.

Also, there is currently no feature to fine recordings for specific use cases. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It helps me understand user interaction and the different errors/pain points that user faces. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Breaks silos, makes processes more efficient, simplifies workflows like no other tool. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Takes a bit of time to onboard, but it's worth it. Much easier than other tools Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Losing customer information Review collected by and hosted on G2.com.