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4.6 out of 5
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DevRev
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DevRev
133 DevRev Reviews
4.5 out of 5
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RP
Ruchi P.
Consultant
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
1. The detailed Interaction analysis for actions, unresponsiveness and crashes.
2. Recordings for every funnel session - helps to understand what issue the user is experiencing.
3. Great and helpful customer support. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The dashboard can be made a bit more interactive with more filters added. Review collected by and hosted on G2.com.
PG
Prashanth G.
Co-founder
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
1. Video captures of movement of the user on the app with multiple filters.
1. Consolidated report to identify the app crashes and user pain points.
2. Finally their support is available anytime for the walkthrough. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
1. Sometimes the website doesn't respond due to the excess amount of recordings captured.
2. Crash report emails are going into spam
3. Dashboards are confusing and no differentiation is there. All dashboards look the same. Review collected by and hosted on G2.com.
VP
Vidya Sagar P.
PM
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer. Review collected by and hosted on G2.com.
PN
Pramod N.
Senior Manager - Customer Delight
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
User complaints for the app can be easily analyzed with UserExperior. It saves time and effort in asking users what went wrong. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Haven't found any downside in using UserExperior. Review collected by and hosted on G2.com.
AM
Ali Asgar M.
Co-Founder
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
Nothing much. I really appreciate the product they have built. Review collected by and hosted on G2.com.
SG
Soumith G.
Developer
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
The session replay feature with issues allows our support team to get a first-hand experience of
user complaints. We can get more information from vague feedback simply by looking into
UserExperior data. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
I would love UserExperior even more if they improved the bland looking UI and added more
features like NPS and surveys. Review collected by and hosted on G2.com.
SK
Satya K.
Senior Specialist - DevOps Engineer
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience. Review collected by and hosted on G2.com.
MC
Mayur c.
product manager
Enterprise(> 1000 emp.)
What do you like best about DevRev?
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it. Review collected by and hosted on G2.com.
What do you dislike about DevRev?
I would like to see more product metrics UserExperior. It can have a deeper integration with Firebase or BigQuery to pull data for more exhaustive analytical capabilities. Review collected by and hosted on G2.com.
AK
Amit K.
P
Mid-Market(51-1000 emp.)
What do you like best about DevRev?
Dashboard charts help in navigating through the important user recordings that can help us in identifying the issues. A targeted pathway is always helpful while going through huge datasets Review collected by and hosted on G2.com.
What do you dislike about DevRev?
User recording section is kind of a dump where finding useful information becomes very difficult. Dashboard has right pathways but we can utilise this section as well by having better filters and views Review collected by and hosted on G2.com.
AS
Ankita S.
Team Lead
Small-Business(50 or fewer emp.)
What do you like best about DevRev?
Dashboard with the bifurcation of issues,logs of problems are provided, Heat Map Analysis wherein we can find out Heavy interactions with the screen Review collected by and hosted on G2.com.
What do you dislike about DevRev?
If option is provided on Dashboard screen for drop off rates from one App version to another version with screen/page names and with recordings Review collected by and hosted on G2.com.
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