Introducing G2.ai, the future of software buying.Try now
Compare DevRev and Jira Service Management 
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (40.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
0/agent/month
DevRev
Star Rating
(133)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira Service Management
Star Rating
(796)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to log issues quickly. In contrast, DevRev's ticket creation experience, while still strong at 8.7, is noted to be slightly less intuitive.
- Reviewers mention that DevRev shines in its quality of support, achieving a score of 9.2, which users on G2 highlight as responsive and helpful. Jira Service Management, while still respectable at 8.2, is seen as having room for improvement in this area.
- G2 users note that DevRev's customer and contacts database is particularly robust, scoring 9.3, which allows for better management of customer interactions. Jira Service Management, with a score of 7.9, is perceived as lacking in this functionality, making it harder to track customer relationships effectively.
- Users say that DevRev's automation features, particularly in response automation, score 8.9, which reviewers mention significantly enhances efficiency. Jira Service Management, with a score of 8.8, is also strong but does not quite match the level of automation flexibility offered by DevRev.
- Reviewers mention that the SLA management capabilities in DevRev, scoring 8.7, are more user-friendly and effective compared to Jira Service Management's score of 8.4, which some users find less intuitive in setting up and managing service level agreements.
- Users on G2 report that DevRev's generative AI features, particularly in AI text summarization, score 9.3, which reviewers say greatly aids in quickly digesting information. Jira Service Management, while having a solid score of 8.1, is seen as less advanced in this area, limiting its utility for users needing quick insights.
Featured Products
Sponsored
Microsoft 365 for Jira - Outlook Email, Teams, Calendar
(4)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
DevRev
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.7
694
Ease of Use
8.7
105
8.1
698
Ease of Setup
8.1
53
7.7
308
Ease of Admin
8.9
40
7.7
286
Quality of Support
9.3
103
8.3
584
Has the product been a good partner in doing business?
9.2
39
8.6
264
Product Direction (% positive)
9.6
105
8.4
668
Features by Category
Ticket and Case Management
8.7
17
9.0
33
8.7
17
9.2
31
8.5
17
8.7
33
8.8
16
8.9
31
8.6
16
8.6
30
8.5
17
8.6
32
8.9
17
9.1
32
8.8
16
8.2
30
Generative AI
8.8
15
7.9
13
8.8
15
8.1
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
17
8.6
34
8.6
17
8.7
34
8.7
17
8.1
27
6.4
15
8.0
25
5.6
15
7.8
24
Platform
7.0
19
7.7
31
8.3
21
8.2
34
8.9
19
8.4
33
8.5
19
9.0
31
7.3
18
8.5
32
7.3
18
8.4
30
Administration
Not enough data
9.0
84
|
Verified
Feature Not Available
8.5
78
|
Verified
Not enough data
8.9
89
|
Verified
Service Desk
Not enough data
9.0
96
|
Verified
Not enough data
9.0
95
|
Verified
Not enough data
8.9
95
|
Verified
Management
Not enough data
9.1
72
|
Verified
Not enough data
9.0
67
|
Verified
Not enough data
8.8
68
|
Verified
Feature Not Available
8.8
63
|
Verified
Not enough data
8.6
59
|
Verified
Functionality
Not enough data
9.1
76
|
Verified
Not enough data
9.0
68
Not enough data
8.7
73
|
Verified
Not enough data
8.9
72
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
9
Not enough data
9.4
8
Not enough data
9.7
10
Not enough data
Knowledge Management
9.0
10
Not enough data
9.2
8
Not enough data
8.0
9
Not enough data
Compliance
9.0
8
Not enough data
9.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
Customer Support
9.1
9
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
Data Security
9.8
8
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Administration
9.3
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
Generative AI
9.6
9
Not enough data
Usability
9.3
10
Not enough data
9.0
10
Not enough data
9.1
9
Not enough data
Reporting
9.0
7
Not enough data
8.3
8
Not enough data
8.8
7
Not enough data
Generative AI
9.2
8
Not enough data
8.6
7
Not enough data
Monitoring
Not enough data
9.0
79
|
Verified
Not enough data
9.1
83
|
Verified
Not enough data
9.1
83
|
Verified
Not enough data
9.7
6
Management Tools
Not enough data
9.1
83
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
9.2
71
|
Verified
Generative AI
Not enough data
8.2
13
Not enough data
8.7
13
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
6
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
Communication
9.1
9
Not enough data
8.9
9
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Internal Use
8.3
21
8.2
34
8.3
7
Not enough data
8.1
6
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
Generative AI
8.9
16
Not enough data
Self-Service Experience
9.0
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
7.1
14
Not enough data
8.6
16
Not enough data
Self-Service Platform
8.9
16
Not enough data
8.8
16
Not enough data
8.9
15
Not enough data
9.2
16
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
14
Not enough data
9.2
14
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
8.7
225
Not enough data
8.7
234
Not enough data
8.7
244
Not enough data
8.3
200
Not enough data
8.3
197
Reporting
Not enough data
8.4
230
Not enough data
8.4
224
Not enough data
7.9
155
Access & Usability
Not enough data
7.8
151
Not enough data
8.5
199
Not enough data
8.4
162
Not enough data
8.3
158
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Communication
8.7
10
Not enough data
9.0
8
Not enough data
7.6
9
Not enough data
Planning
8.1
7
Not enough data
8.5
8
Not enough data
7.4
7
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
Workflow Management
8.3
6
Not enough data
8.9
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Help Desk
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.4%
Financial Services
20.6%
Information Technology and Services
12.2%
Insurance
5.3%
Accounting
4.6%
Other
35.9%
Information Technology and Services
30.4%
Computer Software
16.3%
Internet
5.4%
Financial Services
4.7%
Telecommunications
3.6%
Other
39.6%
Most Helpful Reviews
DevRev
Most Helpful Favorable Review
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Most Helpful Critical Review
Aman J.
Verified User in Entertainment
The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available.
Jira Service Management
Most Helpful Favorable Review
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
Most Helpful Critical Review
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
Aman J.
Verified User in Entertainment
The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available.
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
