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Best Incident Management Software

Tian Lin
TL
Researched and written by Tian Lin

IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution

IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.

IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.

To qualify for inclusion in the IT/DevOps Incident Management category, a product must:

Monitor and alert staff of incidents or critical errors
Integrate with team collaboration tools to notify responsible parties
Create a standardized workflow for handling incidents
Respond to, report, and investigate IT errors

Best Incident Management Software At A Glance

Highest Performer:
Easiest to Use:
Best Free Software:
Top Trending:
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Easiest to Use:
Best Free Software:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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104 Listings in Incident Management Available
(1,130)4.4 out of 5
8th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Incident Management
    90
    Features
    74
    Efficiency
    69
    Integrations
    53
    Cons
    Learning Curve
    50
    Expensive
    36
    Limited Customization
    32
    Customization Difficulty
    27
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    8.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Incident Management
90
Features
74
Efficiency
69
Integrations
53
Cons
Learning Curve
50
Expensive
36
Limited Customization
32
Customization Difficulty
27
Complexity
25
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
8.7
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,699 Twitter followers
LinkedIn® Page
www.linkedin.com
32,224 employees on LinkedIn®
(2,413)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
    • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
    • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.7
    6.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,596 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 24,000 customers in 120+ countries. The cloud-native NinjaOne platfor

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
  • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
  • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.7
6.4
AI Text Generation
Average: 7.4
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,596 employees on LinkedIn®

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(669)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    85
    Ease of Use
    75
    Alert Management
    69
    Notifications
    56
    Automation
    44
    Cons
    Complexity
    31
    Learning Curve
    19
    Alert Issues
    18
    Notification Issues
    15
    Integration Issues
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.7
    8.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Boston, MA
    Twitter
    @Everbridge
    4,788 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,560 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 67% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
85
Ease of Use
75
Alert Management
69
Notifications
56
Automation
44
Cons
Complexity
31
Learning Curve
19
Alert Issues
18
Notification Issues
15
Integration Issues
14
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.7
8.7
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2002
HQ Location
Boston, MA
Twitter
@Everbridge
4,788 Twitter followers
LinkedIn® Page
www.linkedin.com
1,560 employees on LinkedIn®
(10,342)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Incident Management software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
    • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
    • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.6
    Constant Monitoring
    Average: 8.7
    7.5
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
  • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
  • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.6
Constant Monitoring
Average: 8.7
7.5
AI Text Generation
Average: 7.4
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
(1,290)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Automation
    42
    Features
    35
    Ticketing System
    29
    Customer Support
    28
    Cons
    Missing Features
    31
    Limited Features
    24
    Limited Customization
    15
    Limited Functionality
    15
    Learning Curve
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    7.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Automation
42
Features
35
Ticketing System
29
Customer Support
28
Cons
Missing Features
31
Limited Features
24
Limited Customization
15
Limited Functionality
15
Learning Curve
14
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
7.9
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
(901)4.5 out of 5
6th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    35
    Ease of Use
    33
    Alert Management
    31
    Alert Notifications
    27
    Incident Management
    23
    Cons
    Expensive
    12
    Pricing Issues
    11
    Poor UI Design
    10
    Complexity
    9
    UX Improvement
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    8.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    25,148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,336 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
35
Ease of Use
33
Alert Management
31
Alert Notifications
27
Incident Management
23
Cons
Expensive
12
Pricing Issues
11
Poor UI Design
10
Complexity
9
UX Improvement
8
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
8.2
AI Text Generation
Average: 7.4
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,148 Twitter followers
LinkedIn® Page
www.linkedin.com
1,336 employees on LinkedIn®
(513)4.4 out of 5
22nd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Real-time Monitoring
    47
    Monitoring
    40
    Insights
    34
    Integrations
    31
    Cons
    Expensive
    34
    Pricing Issues
    27
    Complex Setup
    16
    Learning Curve
    14
    Limited Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.5
    Constant Monitoring
    Average: 8.7
    7.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    67,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,910 employees on LinkedIn®
    Ownership
    NYSE: NEWR
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 30% Small-Business
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Real-time Monitoring
47
Monitoring
40
Insights
34
Integrations
31
Cons
Expensive
34
Pricing Issues
27
Complex Setup
16
Learning Curve
14
Limited Features
13
New Relic features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.5
Constant Monitoring
Average: 8.7
7.4
AI Text Generation
Average: 7.4
Seller Details
Seller
New Relic
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
67,678 Twitter followers
LinkedIn® Page
www.linkedin.com
2,910 employees on LinkedIn®
Ownership
NYSE: NEWR
(762)4.3 out of 5
Optimized for quick response
13th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Asset Management
    9
    User Interface
    9
    Ticketing System
    8
    Simple
    7
    Cons
    Missing Features
    6
    Asset Management
    4
    Insufficient Information
    4
    Expensive
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    8.4
    Constant Monitoring
    Average: 8.7
    5.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Asset Management
9
User Interface
9
Ticketing System
8
Simple
7
Cons
Missing Features
6
Asset Management
4
Insufficient Information
4
Expensive
3
Integration Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.7
5.8
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
(177)4.8 out of 5
3rd Easiest To Use in Incident Management software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

    Users
    • Senior Software Engineer
    • Site Reliability Engineer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 68% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • incident.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Customer Support
    40
    Slack Integration
    29
    Integrations
    28
    Customer Satisfaction
    24
    Cons
    Missing Features
    10
    Limited Features
    9
    Limited Customization
    6
    Integration Issues
    5
    Feature Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • incident.io features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    New York, US
    Twitter
    @incident_io
    3,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

Users
  • Senior Software Engineer
  • Site Reliability Engineer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 68% Mid-Market
  • 20% Enterprise
incident.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Customer Support
40
Slack Integration
29
Integrations
28
Customer Satisfaction
24
Cons
Missing Features
10
Limited Features
9
Limited Customization
6
Integration Issues
5
Feature Issues
4
incident.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2021
HQ Location
New York, US
Twitter
@incident_io
3,251 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
(291)4.8 out of 5
1st Easiest To Use in Incident Management software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Easy Setup
    76
    User Interface
    57
    Setup Ease
    39
    Alerting System
    37
    Cons
    Expensive
    17
    Missing Features
    17
    Pricing Issues
    11
    Complex Configuration
    10
    Limited Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.7
    Constant Monitoring
    Average: 8.7
    6.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    Prague
    Twitter
    @BetterStackHQ
    8,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Easy Setup
76
User Interface
57
Setup Ease
39
Alerting System
37
Cons
Expensive
17
Missing Features
17
Pricing Issues
11
Complex Configuration
10
Limited Features
10
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.7
Constant Monitoring
Average: 8.7
6.4
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2021
HQ Location
Prague
Twitter
@BetterStackHQ
8,873 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(802)4.2 out of 5
17th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
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Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Collaboration
    6
    Integrations
    6
    Project Management
    6
    Team Collaboration
    6
    Cons
    Learning Curve
    6
    Steep Learning Curve
    6
    Limited Features
    5
    Complex Setup
    4
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    8.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Collaboration
6
Integrations
6
Project Management
6
Team Collaboration
6
Cons
Learning Curve
6
Steep Learning Curve
6
Limited Features
5
Complex Setup
4
Difficult Learning
4
Jira Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
8.2
AI Text Generation
Average: 7.4
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,308 Twitter followers
LinkedIn® Page
www.linkedin.com
17,380 employees on LinkedIn®
(108)4.6 out of 5
5th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stand

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zenduty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Alert Management
    32
    Customer Support
    29
    Integrations
    29
    User Interface
    27
    Cons
    Missing Features
    10
    Notification Issues
    9
    Feature Issues
    8
    Learning Curve
    8
    Scheduling Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zenduty features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    7.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stand

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 30% Small-Business
Zenduty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Alert Management
32
Customer Support
29
Integrations
29
User Interface
27
Cons
Missing Features
10
Notification Issues
9
Feature Issues
8
Learning Curve
8
Scheduling Issues
8
Zenduty features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
7.9
AI Text Generation
Average: 7.4
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 48% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    26
    Ease of Use
    24
    Monitoring Capabilities
    20
    Customer Support
    15
    Real-time Monitoring
    15
    Cons
    Inefficient Alert System
    7
    Insufficient Information
    7
    System Improvement
    7
    Alert Issues
    6
    Ineffective Alerting System
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 48% Enterprise
  • 37% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
26
Ease of Use
24
Monitoring Capabilities
20
Customer Support
15
Real-time Monitoring
15
Cons
Inefficient Alert System
7
Insufficient Information
7
System Improvement
7
Alert Issues
6
Ineffective Alerting System
6
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
10.0
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Ownership
TYO: 4755
(232)4.2 out of 5
19th Easiest To Use in Incident Management software
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Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Customer Support
    5
    Efficiency
    5
    Ticket Management
    5
    Cons
    Limited Features
    5
    Feature Issues
    4
    Limited Customization
    4
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Customer Support
5
Efficiency
5
Ticket Management
5
Cons
Limited Features
5
Feature Issues
4
Limited Customization
4
Limited Functionality
3
Missing Features
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,682 Twitter followers
LinkedIn® Page
www.linkedin.com
513 employees on LinkedIn®
(113)4.6 out of 5
9th Easiest To Use in Incident Management software
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Entry Level Price:from $39 Tier based pr...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 54% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pulseway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    35
    Features
    30
    Intuitive
    20
    Remote Access
    20
    Cons
    Missing Features
    21
    Limited Features
    12
    Feature Issues
    11
    Lacking Features
    11
    Needs Improvement
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pulseway features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.7
    5.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Dublin, Ireland
    Twitter
    @pulsewayapp
    6,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 54% Small-Business
  • 40% Mid-Market
Pulseway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
35
Features
30
Intuitive
20
Remote Access
20
Cons
Missing Features
21
Limited Features
12
Feature Issues
11
Lacking Features
11
Needs Improvement
11
Pulseway features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.7
5.0
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,165 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
(23)4.1 out of 5
11th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OpsRamp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Customer Support
    1
    Customizability
    1
    Dashboard Quality
    1
    Ease of Use
    1
    Cons
    Expensive
    1
    High Licensing Cost
    1
    Pricing Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpsRamp features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.7
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpsRamp
    Year Founded
    2014
    HQ Location
    San Jose, CA
    Twitter
    @OpsRamp
    1,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customizability
1
Dashboard Quality
1
Ease of Use
1
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.7
10.0
AI Text Generation
Average: 7.4
Seller Details
Seller
OpsRamp
Year Founded
2014
HQ Location
San Jose, CA
Twitter
@OpsRamp
1,470 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
(135)4.5 out of 5
15th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 47% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FireHydrant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    17
    Ease of Use
    13
    Automation
    10
    Integrations
    9
    Slack Integration
    8
    Cons
    Feature Issues
    8
    Missing Features
    5
    Complexity
    3
    Integration Issues
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 47% Enterprise
FireHydrant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
17
Ease of Use
13
Automation
10
Integrations
9
Slack Integration
8
Cons
Feature Issues
8
Missing Features
5
Complexity
3
Integration Issues
3
Limited Customization
3
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
(28)4.8 out of 5
12th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Oh Dear is a site monitoring tool that provides uptime, performance, scheduled tasks, and advanced application monitoring.
    • Reviewers appreciate the ease of implementation, reliability, fair pricing, and the integration with multiple notification channels, as well as the detailed and accurate performance reports.
    • Users mentioned occasional issues with broken link detection, a desire for more advanced features without a price increase, and some found the user interface to be cluttered at times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oh Dear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    15
    Time Saving
    15
    Comprehensive Monitoring
    13
    Monitoring
    13
    Alert Notifications
    12
    Cons
    Expensive
    4
    Pricing Issues
    4
    High Costs
    3
    Limited Features
    3
    Confusion
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oh Dear features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.7
    4.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oh Dear
    Company Website
    Year Founded
    2018
    HQ Location
    Lier, BE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

Users
No information available
Industries
  • Computer Software
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Oh Dear is a site monitoring tool that provides uptime, performance, scheduled tasks, and advanced application monitoring.
  • Reviewers appreciate the ease of implementation, reliability, fair pricing, and the integration with multiple notification channels, as well as the detailed and accurate performance reports.
  • Users mentioned occasional issues with broken link detection, a desire for more advanced features without a price increase, and some found the user interface to be cluttered at times.
Oh Dear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
15
Time Saving
15
Comprehensive Monitoring
13
Monitoring
13
Alert Notifications
12
Cons
Expensive
4
Pricing Issues
4
High Costs
3
Limited Features
3
Confusion
2
Oh Dear features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
7.4
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.7
4.9
AI Text Generation
Average: 7.4
Seller Details
Seller
Oh Dear
Company Website
Year Founded
2018
HQ Location
Lier, BE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
(179)4.6 out of 5
Optimized for quick response
29th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 53% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogicGate Risk Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customizability
    13
    Features
    13
    Intuitive
    13
    Customization
    11
    Cons
    Improvement Needed
    5
    Inadequate Reporting
    4
    Learning Curve
    4
    Learning Difficulty
    4
    Limitations
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogicGate Risk Cloud features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    6.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    LogicGate
    Company Website
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @LogicGate
    836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 53% Enterprise
  • 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customizability
13
Features
13
Intuitive
13
Customization
11
Cons
Improvement Needed
5
Inadequate Reporting
4
Learning Curve
4
Learning Difficulty
4
Limitations
4
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
6.9
AI Text Generation
Average: 7.4
Seller Details
Seller
LogicGate
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@LogicGate
836 Twitter followers
LinkedIn® Page
www.linkedin.com
248 employees on LinkedIn®
(118)4.5 out of 5
24th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BigPanda features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,102 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
(18)4.5 out of 5
16th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

    Users
    • IT Analyst
    Industries
    • Banking
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ZIF Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ZIF features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Princeton, New Jersey
    Twitter
    @ZIF_AI
    264 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and autom

Users
  • IT Analyst
Industries
  • Banking
Market Segment
  • 50% Enterprise
  • 50% Small-Business
ZIF Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
ZIF features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
10.0
AI Text Generation
Average: 7.4
Seller Details
Year Founded
1998
HQ Location
Princeton, New Jersey
Twitter
@ZIF_AI
264 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
(50)4.6 out of 5
33rd Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splunk On-Call features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,024 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Ownership
NASDAQ:CSCO
(48)4.3 out of 5
32nd Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Opsgenie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    4
    Easy Integrations
    3
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Cons
    Scheduling Issues
    2
    Confusing Interface
    1
    Confusion
    1
    Delays
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Opsgenie features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    7.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,380 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Small-Business
Opsgenie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
4
Easy Integrations
3
Alerting System
1
Alert Management
1
Automation
1
Cons
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Delays
1
Limited Customization
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
7.3
AI Text Generation
Average: 7.4
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,308 Twitter followers
LinkedIn® Page
www.linkedin.com
17,380 employees on LinkedIn®
Ownership
NASDAQ:TEAM
(60)4.7 out of 5
Optimized for quick response
30th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 48% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Onspring Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customizability
    13
    Customization
    13
    Features
    8
    Automation
    7
    Cons
    Access Control
    5
    Improvement Needed
    4
    Limited Access
    4
    Learning Curve
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Onspring features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Lifecycle Visualization
    Average: 8.7
    6.7
    Constant Monitoring
    Average: 8.7
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Overland Park, Kansas
    Twitter
    @onspring
    373 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 48% Enterprise
  • 35% Mid-Market
Onspring Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customizability
13
Customization
13
Features
8
Automation
7
Cons
Access Control
5
Improvement Needed
4
Limited Access
4
Learning Curve
3
Limited Customization
3
Onspring features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.7
Lifecycle Visualization
Average: 8.7
6.7
Constant Monitoring
Average: 8.7
6.7
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2010
HQ Location
Overland Park, Kansas
Twitter
@onspring
373 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
(61)4.6 out of 5
14th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhanc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 39% Small-Business
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SIGNL4 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Alert Management
    11
    Alerting System
    10
    Easy Setup
    10
    Features
    9
    Cons
    Expensive
    4
    Missing Features
    3
    Complex Configuration
    2
    Connectivity Issues
    2
    Feature Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SIGNL4 features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Derdack
    Company Website
    Year Founded
    1999
    HQ Location
    Potsdam, Germany
    Twitter
    @Derdack
    10,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhanc

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 39% Small-Business
  • 34% Enterprise
SIGNL4 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Alert Management
11
Alerting System
10
Easy Setup
10
Features
9
Cons
Expensive
4
Missing Features
3
Complex Configuration
2
Connectivity Issues
2
Feature Issues
2
SIGNL4 features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Derdack
Company Website
Year Founded
1999
HQ Location
Potsdam, Germany
Twitter
@Derdack
10,421 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(308)4.4 out of 5
Optimized for quick response
18th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Squadcast Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Integrations
    5
    Easy Setup
    4
    Customer Support
    3
    Incident Management
    3
    Cons
    Performance Issues
    3
    Alert Overload
    2
    Connection Issues
    2
    Integration Issues
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Squadcast features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.7
    7.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Small-Business
Squadcast Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Integrations
5
Easy Setup
4
Customer Support
3
Incident Management
3
Cons
Performance Issues
3
Alert Overload
2
Connection Issues
2
Integration Issues
2
Limited Features
2
Squadcast features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.7
7.4
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
(16)4.8 out of 5
27th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • StatusCast features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Columbia, Maryland
    Twitter
    @statuscast
    1,188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 31% Enterprise
StatusCast features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2013
HQ Location
Columbia, Maryland
Twitter
@statuscast
1,188 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
(52)4.8 out of 5
23rd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rootly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Integrations
    4
    Slack Integration
    4
    Automation
    3
    Cons
    Feature Issues
    4
    Integration Issues
    2
    Tool Limitations
    2
    Custom Fields Management
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rootly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    7.5
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rootly
    Company Website
    HQ Location
    San Francisco, US
    Twitter
    @rootlyhq
    1,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 25% Enterprise
Rootly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Integrations
4
Slack Integration
4
Automation
3
Cons
Feature Issues
4
Integration Issues
2
Tool Limitations
2
Custom Fields Management
1
Learning Curve
1
Rootly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
7.5
AI Text Generation
Average: 7.4
Seller Details
Seller
Rootly
Company Website
HQ Location
San Francisco, US
Twitter
@rootlyhq
1,663 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
(81)4.6 out of 5
Optimized for quick response
21st Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Implementation Ease
    6
    Integrations
    6
    Easy Integrations
    5
    Efficiency
    5
    Cons
    Limited Features
    4
    Learning Curve
    3
    Outdated Interface
    3
    Poor Design
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    7.4
    Constant Monitoring
    Average: 8.7
    8.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Implementation Ease
6
Integrations
6
Easy Integrations
5
Efficiency
5
Cons
Limited Features
4
Learning Curve
3
Outdated Interface
3
Poor Design
3
Poor Documentation
3
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
7.4
Constant Monitoring
Average: 8.7
8.8
AI Text Generation
Average: 7.4
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
(42)4.5 out of 5
25th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alloy Navigator features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lifecycle Visualization
    Average: 8.7
    8.6
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 29% Small-Business
Alloy Navigator features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.6
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
481 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
(52)4.6 out of 5
34th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 65% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ALVAO Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    User Interface
    12
    Customer Support
    8
    Customization
    8
    Integrations
    8
    Cons
    Limited Customization
    5
    Inadequate Reporting
    3
    Insufficient Information
    3
    Missing Features
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ALVAO Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    5.6
    Constant Monitoring
    Average: 8.7
    7.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab

Users
No information available
Industries
  • Government Administration
Market Segment
  • 65% Mid-Market
  • 29% Enterprise
ALVAO Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
User Interface
12
Customer Support
8
Customization
8
Integrations
8
Cons
Limited Customization
5
Inadequate Reporting
3
Insufficient Information
3
Missing Features
3
Poor Documentation
3
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
5.6
Constant Monitoring
Average: 8.7
7.8
AI Text Generation
Average: 7.4
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demisto is a platform that provides automated and collaborative security solutions.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Demisto features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Santa Clara, CA
    Twitter
    @PaloAltoNtwks
    127,032 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,526 employees on LinkedIn®
    Ownership
    NYSE: PANW
Product Description
How are these determined?Information
This description is provided by the seller.

Demisto is a platform that provides automated and collaborative security solutions.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 40% Small-Business
Demisto features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
6.7
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2005
HQ Location
Santa Clara, CA
Twitter
@PaloAltoNtwks
127,032 Twitter followers
LinkedIn® Page
www.linkedin.com
17,526 employees on LinkedIn®
Ownership
NYSE: PANW
(152)4.7 out of 5
20th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, A

    Users
    • Systems Engineer
    • Service Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AlertOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    34
    Ease of Use
    31
    Customer Support
    27
    Easy Setup
    21
    Integrations
    19
    Cons
    Complex Setup
    7
    Scheduling Issues
    7
    Notification Issues
    6
    Confusion
    4
    Integration Difficulty
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AlertOps features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    AlertOps
    Year Founded
    2015
    HQ Location
    Bloomingdale, IL
    Twitter
    @AlertOps
    1,330 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, A

Users
  • Systems Engineer
  • Service Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 22% Mid-Market
AlertOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
34
Ease of Use
31
Customer Support
27
Easy Setup
21
Integrations
19
Cons
Complex Setup
7
Scheduling Issues
7
Notification Issues
6
Confusion
4
Integration Difficulty
4
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Seller
AlertOps
Year Founded
2015
HQ Location
Bloomingdale, IL
Twitter
@AlertOps
1,330 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
(105)3.9 out of 5
28th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Serviceaide ChangeGear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customization
    7
    Integrations
    7
    Customizability
    6
    Efficiency
    6
    Cons
    Delays
    5
    Poor Customer Support
    5
    Missing Features
    4
    Outdated Interface
    4
    Slow Performance
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lifecycle Visualization
    Average: 8.7
    7.3
    Constant Monitoring
    Average: 8.7
    6.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customization
7
Integrations
7
Customizability
6
Efficiency
6
Cons
Delays
5
Poor Customer Support
5
Missing Features
4
Outdated Interface
4
Slow Performance
4
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.7
6.4
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(283)4.3 out of 5
Optimized for quick response
26th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Owner
    • Physician
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OnPage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Alert Management
    24
    Notifications
    23
    On-Call Services
    13
    Intuitive
    12
    Cons
    Notification Issues
    27
    Sound Issues
    15
    Missing Features
    10
    Confusion
    5
    Delays
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.7
    8.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,086 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Owner
  • Physician
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
OnPage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Alert Management
24
Notifications
23
On-Call Services
13
Intuitive
12
Cons
Notification Issues
27
Sound Issues
15
Missing Features
10
Confusion
5
Delays
5
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.7
8.2
AI Text Generation
Average: 7.4
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,086 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
(132)4.5 out of 5
39th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Grafana Labs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visualization
    10
    Dashboard Usability
    9
    Ease of Use
    8
    Dashboards
    7
    Integrations
    7
    Cons
    Learning Curve
    5
    Learning Difficulty
    4
    Limited Features
    4
    Dashboard Issues
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grafana Labs features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Lifecycle Visualization
    Average: 8.7
    7.9
    Constant Monitoring
    Average: 8.7
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @grafana
    64,163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,534 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 28% Small-Business
Grafana Labs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visualization
10
Dashboard Usability
9
Ease of Use
8
Dashboards
7
Integrations
7
Cons
Learning Curve
5
Learning Difficulty
4
Limited Features
4
Dashboard Issues
3
Difficult Learning
3
Grafana Labs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
7.5
Lifecycle Visualization
Average: 8.7
7.9
Constant Monitoring
Average: 8.7
6.7
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2014
HQ Location
New York
Twitter
@grafana
64,163 Twitter followers
LinkedIn® Page
www.linkedin.com
1,534 employees on LinkedIn®
(39)4.5 out of 5
38th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf

    Users
    • Analyst
    Industries
    • Information Technology and Services
    Market Segment
    • 82% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Moogsoft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Dashboard Usability
    1
    Data Visualization
    1
    Visibility
    1
    Cons
    Alert Issues
    1
    Performance Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Moogsoft features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.7
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Moogsoft
    Year Founded
    2012
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf

Users
  • Analyst
Industries
  • Information Technology and Services
Market Segment
  • 82% Enterprise
  • 18% Mid-Market
Moogsoft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Dashboard Usability
1
Data Visualization
1
Visibility
1
Cons
Alert Issues
1
Performance Issues
1
Slow Loading
1
Slow Performance
1
Moogsoft features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Moogsoft
Year Founded
2012
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Acuity Risk Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Efficiency Improvement
    1
    Efficiency Optimization
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Acuity Risk Management features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    London, England
    Twitter
    @acuityrm
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Th

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
Acuity Risk Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Efficiency
1
Efficiency Improvement
1
Efficiency Optimization
1
Cons
This product has not yet received any negative sentiments.
Acuity Risk Management features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Year Founded
2005
HQ Location
London, England
Twitter
@acuityrm
873 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
(35)4.3 out of 5
40th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 106% Enterprise
    • 3% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,662 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 106% Enterprise
  • 3% Mid-Market
OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,720 Twitter followers
LinkedIn® Page
www.linkedin.com
22,662 employees on LinkedIn®
Ownership
NASDAQ:OTEX
(49)4.8 out of 5
35th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Enterprise
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Derdack
    Year Founded
    1999
    HQ Location
    Potsdam, Germany
    Twitter
    @Derdack
    10,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Enterprise
  • 27% Mid-Market
DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Derdack
Year Founded
1999
HQ Location
Potsdam, Germany
Twitter
@Derdack
10,421 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 61% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Web Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Feature Issues
    1
    Missing Features
    1
    Outdated Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 61% Mid-Market
  • 23% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Ownership
NYSE: SWI
(64)4.5 out of 5
Optimized for quick response
37th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 48% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogicManager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Ease of Use
    6
    Customizability
    5
    Customization
    5
    Team Helpfulness
    5
    Cons
    Poor Reporting
    6
    Inadequate Reporting
    5
    Limited Reporting
    4
    Reporting Issues
    4
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogicManager features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    8.0
    Constant Monitoring
    Average: 8.7
    8.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Boston, MA
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 48% Mid-Market
  • 38% Enterprise
LogicManager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Ease of Use
6
Customizability
5
Customization
5
Team Helpfulness
5
Cons
Poor Reporting
6
Inadequate Reporting
5
Limited Reporting
4
Reporting Issues
4
Limited Customization
3
LogicManager features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
8.0
Constant Monitoring
Average: 8.7
8.0
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
2005
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling pla

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spike.sh features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Bengaluru, IN
    Twitter
    @SpikedHQ
    61 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling pla

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 33% Mid-Market
Spike.sh features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
10.0
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2019
HQ Location
Bengaluru, IN
Twitter
@SpikedHQ
61 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 50% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Efficiency
    10
    Fraud Prevention
    10
    Data Analytics
    8
    Decision Making
    8
    Cons
    Expensive
    8
    Difficulty
    7
    Learning Difficulty
    7
    Learning Curve
    6
    Complexity
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    Lifecycle Visualization
    Average: 8.7
    0.0
    Constant Monitoring
    Average: 8.7
    0.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 50% Enterprise
  • 28% Mid-Market
SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Efficiency
10
Fraud Prevention
10
Data Analytics
8
Decision Making
8
Cons
Expensive
8
Difficulty
7
Learning Difficulty
7
Learning Curve
6
Complexity
5
SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
Lifecycle Visualization
Average: 8.7
0.0
Constant Monitoring
Average: 8.7
0.0
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
(27)4.6 out of 5
31st Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

    Users
    No information available
    Industries
    • Computer & Network Security
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infraon Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Infraon
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @infraoncorp
    96 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes

Users
No information available
Industries
  • Computer & Network Security
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Infraon Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Infraon
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@infraoncorp
96 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate technology operations with automated runbooks: Cutover, a Collaborative Automation platform, allows you to orchestrate teams and technologies. Standardize and automate technology operations

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cutover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Solution Completeness
    5
    Flexibility
    4
    Features
    3
    Integrations
    2
    Monitoring Ease
    2
    Cons
    Expensive
    5
    Limited Customization
    5
    Integration Issues
    3
    Complex Documentation
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cutover features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cutover
    Company Website
    Year Founded
    2013
    HQ Location
    London, UK
    Twitter
    @gocutover
    906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate technology operations with automated runbooks: Cutover, a Collaborative Automation platform, allows you to orchestrate teams and technologies. Standardize and automate technology operations

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 33% Small-Business
Cutover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Solution Completeness
5
Flexibility
4
Features
3
Integrations
2
Monitoring Ease
2
Cons
Expensive
5
Limited Customization
5
Integration Issues
3
Complex Documentation
2
Difficult Learning
2
Cutover features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cutover
Company Website
Year Founded
2013
HQ Location
London, UK
Twitter
@gocutover
906 Twitter followers
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
(40)4.2 out of 5
36th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 57% Mid-Market
    • 40% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • C2 ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    8.7
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SherWeb
    Year Founded
    1998
    HQ Location
    Sherbrooke, Quebec
    Twitter
    @SherWeb
    2,413 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,039 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi

Users
No information available
Industries
  • Government Administration
Market Segment
  • 57% Mid-Market
  • 40% Enterprise
C2 ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
SherWeb
Year Founded
1998
HQ Location
Sherbrooke, Quebec
Twitter
@SherWeb
2,413 Twitter followers
LinkedIn® Page
www.linkedin.com
1,039 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceTeam ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Features
    8
    Customer Support
    6
    Intuitive
    6
    User Interface
    6
    Cons
    Difficult Navigation
    3
    Limited Functionality
    3
    Missing Features
    3
    Navigation Issues
    3
    Clunky Interface
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceTeam ITSM features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    6.4
    Lifecycle Visualization
    Average: 8.7
    8.1
    Constant Monitoring
    Average: 8.7
    7.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1997
    HQ Location
    Gatineau, QC
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
ServiceTeam ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Features
8
Customer Support
6
Intuitive
6
User Interface
6
Cons
Difficult Navigation
3
Limited Functionality
3
Missing Features
3
Navigation Issues
3
Clunky Interface
2
ServiceTeam ITSM features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
6.4
Lifecycle Visualization
Average: 8.7
8.1
Constant Monitoring
Average: 8.7
7.2
AI Text Generation
Average: 7.4
Seller Details
Company Website
Year Founded
1997
HQ Location
Gatineau, QC
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and su

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PhaseWare features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Phaseware
    Year Founded
    2005
    HQ Location
    McKinney, US
    Twitter
    @PhaseWare
    734 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and su

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
PhaseWare features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Phaseware
Year Founded
2005
HQ Location
McKinney, US
Twitter
@PhaseWare
734 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with yo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Temperstack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    3
    Ease of Use
    3
    Easy Integrations
    3
    Easy Setup
    3
    Efficiency
    3
    Cons
    Alert System
    3
    Inefficient Alert System
    3
    Limitations
    2
    Limited Customization
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Temperstack features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with yo

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Temperstack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
3
Ease of Use
3
Easy Integrations
3
Easy Setup
3
Efficiency
3
Cons
Alert System
3
Inefficient Alert System
3
Limitations
2
Limited Customization
2
Limited Features
2
Temperstack features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2023
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 59% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HaloITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Efficiency
    1
    Features
    1
    Cons
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HaloITSM features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh

Users
No information available
Industries
No information available
Market Segment
  • 59% Mid-Market
  • 29% Enterprise
HaloITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Ease of Use
1
Efficiency
1
Features
1
Cons
Limited Customization
1
HaloITSM features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you u

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ilert Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    3
    Alerting System
    2
    Alert Management
    2
    Ease of Use
    2
    Flexibility
    2
    Cons
    Complex Setup
    2
    Notification Issues
    2
    Call Issues
    1
    Difficult Setup
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ilert features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    5.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    iLert
    Year Founded
    2011
    HQ Location
    Cologne, North Rhine-Westphalia
    Twitter
    @ilerthq
    159 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you u

Users
No information available
Industries
No information available
Market Segment
  • 40% Mid-Market
  • 40% Small-Business
ilert Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
3
Alerting System
2
Alert Management
2
Ease of Use
2
Flexibility
2
Cons
Complex Setup
2
Notification Issues
2
Call Issues
1
Difficult Setup
1
Expensive
1
ilert features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
5.8
AI Text Generation
Average: 7.4
Seller Details
Seller
iLert
Year Founded
2011
HQ Location
Cologne, North Rhine-Westphalia
Twitter
@ilerthq
159 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,790 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,790 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SquaredUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Dashboard Usability
    2
    Data Analytics
    2
    Data Visualization
    2
    Easy Integrations
    2
    Cons
    Feature Issues
    1
    Feature Limitations
    1
    Inefficient Alert System
    1
    Maintenance Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SquaredUp features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SquaredUp
    Year Founded
    2011
    HQ Location
    Maidenhead, GB
    Twitter
    @squared_up
    1,186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see

Users
No information available
Industries
No information available
Market Segment
  • 64% Enterprise
  • 29% Mid-Market
SquaredUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Dashboard Usability
2
Data Analytics
2
Data Visualization
2
Easy Integrations
2
Cons
Feature Issues
1
Feature Limitations
1
Inefficient Alert System
1
Maintenance Issues
1
Missing Features
1
SquaredUp features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SquaredUp
Year Founded
2011
HQ Location
Maidenhead, GB
Twitter
@squared_up
1,186 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Entry Level Price:$0.75
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easily manage your IT assets with our ISO 27001, NIS2, and SOC 2 certified solution designed with security at its core. Reduce costs while tracking asset ownership, locations, and status with just a f

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 65% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ALVAO Asset Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Asset Management
    13
    User Interface
    11
    Automation
    6
    Customer Support
    5
    Cons
    Missing Features
    3
    Insufficient Information
    2
    Navigation Issues
    2
    Poor Interface Design
    2
    Update Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ALVAO Asset Management features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easily manage your IT assets with our ISO 27001, NIS2, and SOC 2 certified solution designed with security at its core. Reduce costs while tracking asset ownership, locations, and status with just a f

Users
No information available
Industries
No information available
Market Segment
  • 65% Mid-Market
  • 31% Enterprise
ALVAO Asset Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Asset Management
13
User Interface
11
Automation
6
Customer Support
5
Cons
Missing Features
3
Insufficient Information
2
Navigation Issues
2
Poor Interface Design
2
Update Issues
2
ALVAO Asset Management features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conclude features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Conclude
    Year Founded
    2019
    HQ Location
    Oslo, Norway
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Enterprise
Conclude features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Conclude
Year Founded
2019
HQ Location
Oslo, Norway
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 79% Enterprise
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IFS assyst features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IFS
    Year Founded
    1983
    HQ Location
    Linkoping , Sweden
    Twitter
    @ifs
    11,128 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,078 employees on LinkedIn®
    Ownership
    STO: IFS
Product Description
How are these determined?Information
This description is provided by the seller.

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 79% Enterprise
  • 29% Mid-Market
IFS assyst features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
IFS
Year Founded
1983
HQ Location
Linkoping , Sweden
Twitter
@ifs
11,128 Twitter followers
LinkedIn® Page
www.linkedin.com
9,078 employees on LinkedIn®
Ownership
STO: IFS
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( H

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infraon Infinity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    3
    Ease of Use
    3
    User Interface
    3
    Customer Satisfaction
    2
    Customer Support
    2
    Cons
    Difficult Navigation
    1
    Expensive
    1
    Latency Issues
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infraon Infinity features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Infraon
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @infraoncorp
    96 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( H

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 100% Mid-Market
Infraon Infinity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
3
Ease of Use
3
User Interface
3
Customer Satisfaction
2
Customer Support
2
Cons
Difficult Navigation
1
Expensive
1
Latency Issues
1
Slow Performance
1
Infraon Infinity features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Seller
Infraon
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@infraoncorp
96 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAS Visual Investigator is a cloud-ready investigation and incident management solution that combines large, disparate, structured and unstructured data sources. Users can define, create, triage and m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SAS Visual Investigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    1
    Data Analytics
    1
    Design Quality
    1
    Ease of Use
    1
    Mobile Apps
    1
    Cons
    Confusion
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SAS Visual Investigator features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    5.0
    Constant Monitoring
    Average: 8.7
    0.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
    Phone
    1-800-727-0025
Product Description
How are these determined?Information
This description is provided by the seller.

SAS Visual Investigator is a cloud-ready investigation and incident management solution that combines large, disparate, structured and unstructured data sources. Users can define, create, triage and m

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
SAS Visual Investigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
1
Data Analytics
1
Design Quality
1
Ease of Use
1
Mobile Apps
1
Cons
Confusion
1
Learning Curve
1
SAS Visual Investigator features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
5.0
Constant Monitoring
Average: 8.7
0.0
AI Text Generation
Average: 7.4
Seller Details
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
Phone
1-800-727-0025
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The SimpleRisk GRC and Incident Management platform is designed to deliver a simple, effective and affordable GRC solution that ensures customers will benefit from the repeatable, scalable and sustain

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SimpleRisk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    5
    Risk Management
    5
    Features
    4
    Simple
    4
    Cons
    Complex Workflow
    2
    Slow Performance
    2
    Bugs
    1
    Complexity
    1
    Dashboard Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SimpleRisk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Texas 78681, US
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The SimpleRisk GRC and Incident Management platform is designed to deliver a simple, effective and affordable GRC solution that ensures customers will benefit from the repeatable, scalable and sustain

Users
No information available
Industries
No information available
Market Segment
  • 38% Small-Business
  • 31% Mid-Market
SimpleRisk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
5
Risk Management
5
Features
4
Simple
4
Cons
Complex Workflow
2
Slow Performance
2
Bugs
1
Complexity
1
Dashboard Issues
1
SimpleRisk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Year Founded
2013
HQ Location
Texas 78681, US
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk IT Service Intelligence (ITSI) is an AIOps and event management solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Splunk IT Service Intelligence‎ (ITSI) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Capabilities
    1
    Artificial Intelligence
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splunk IT Service Intelligence‎ (ITSI) features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk IT Service Intelligence (ITSI) is an AIOps and event management solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated

Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Small-Business
Splunk IT Service Intelligence‎ (ITSI) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Capabilities
1
Artificial Intelligence
1
Cons
This product has not yet received any negative sentiments.
Splunk IT Service Intelligence‎ (ITSI) features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
0.0
No information available
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,024 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudFabrix features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Pleasanton, California
    Twitter
    @CloudFabrix
    3 Twitter followers
    LinkedIn® Page
    in.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous

Users
No information available
Industries
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 30% Small-Business
CloudFabrix features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2015
HQ Location
Pleasanton, California
Twitter
@CloudFabrix
3 Twitter followers
LinkedIn® Page
in.linkedin.com
104 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Grok Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    1
    Data Management
    1
    Data Visualization
    1
    Ease of Use
    1
    Easy Integrations
    1
    Cons
    Bug Issues
    1
    Limited Customization
    1
    Limited Features
    1
    Limited Free Services
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grok features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Dallas, US
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Grok Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
1
Data Management
1
Data Visualization
1
Ease of Use
1
Easy Integrations
1
Cons
Bug Issues
1
Limited Customization
1
Limited Features
1
Limited Free Services
1
Missing Features
1
Grok features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Year Founded
2014
HQ Location
Dallas, US
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneUptime is a complete open source observibility platform. We give you a beautiful status page for your business, monitors your web apps, and alerts your team when downtime happens.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OneUptime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Poor Customer Support
    1
    Poor Mobile Experience
    1
    Poor Reporting
    1
    Slow Performance
    1
    Task Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OneUptime features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OneUptime
    Year Founded
    2015
    Twitter
    @OneUptimeHQ
    363 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneUptime is a complete open source observibility platform. We give you a beautiful status page for your business, monitors your web apps, and alerts your team when downtime happens.

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 40% Mid-Market
OneUptime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Poor Customer Support
1
Poor Mobile Experience
1
Poor Reporting
1
Slow Performance
1
Task Management
1
OneUptime features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Seller
OneUptime
Year Founded
2015
Twitter
@OneUptimeHQ
363 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Parny is the all-in-one solution for on-call management and monitoring alert services. It leverages a social media-style experience and AI-powered solutions. Key Features: Interactive Timeline: Share

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Parny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    4
    Ease of Use
    4
    Artificial Intelligence
    3
    Integrations
    2
    Communication Efficiency
    1
    Cons
    Limited Features
    1
    Missing Features
    1
    Notification Issues
    1
    Sound Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Parny features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    10.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Parny
    Year Founded
    2022
    HQ Location
    istanbul, TR
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Parny is the all-in-one solution for on-call management and monitoring alert services. It leverages a social media-style experience and AI-powered solutions. Key Features: Interactive Timeline: Share

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Parny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
4
Ease of Use
4
Artificial Intelligence
3
Integrations
2
Communication Efficiency
1
Cons
Limited Features
1
Missing Features
1
Notification Issues
1
Sound Issues
1
Parny features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
10.0
AI Text Generation
Average: 7.4
Seller Details
Seller
Parny
Year Founded
2022
HQ Location
istanbul, TR
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Entry Level Price:£4,500 per year
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sentinel keeps you communicating and informed in crisis and emergency situations. Helping you improve crisis response, communication, and resolution efforts. It's a suite of independent app, cloud, a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sentinel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Alerting System
    1
    Alert Management
    1
    Alerts Management
    1
    Cloud Services
    1
    Cons
    Inefficiency
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sentinel features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    YUDU
    Year Founded
    2007
    HQ Location
    London, England
    Twitter
    @yudu
    3,345 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sentinel keeps you communicating and informed in crisis and emergency situations. Helping you improve crisis response, communication, and resolution efforts. It's a suite of independent app, cloud, a

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Sentinel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Alerting System
1
Alert Management
1
Alerts Management
1
Cloud Services
1
Cons
Inefficiency
1
Technical Issues
1
Sentinel features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Seller
YUDU
Year Founded
2007
HQ Location
London, England
Twitter
@yudu
3,345 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    StatusHub is a flexible IT Incident & Disruption Communication Tool that helps you keep your impacted staff and end users updated effectively. It helps organizations of all sizes establish a clea

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • StatusHub features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    StatusHub
    HQ Location
    N/A
    Twitter
    @StatusHubIO
    80 Twitter followers
    LinkedIn® Page
    pl.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

StatusHub is a flexible IT Incident & Disruption Communication Tool that helps you keep your impacted staff and end users updated effectively. It helps organizations of all sizes establish a clea

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
StatusHub features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
StatusHub
HQ Location
N/A
Twitter
@StatusHubIO
80 Twitter followers
LinkedIn® Page
pl.linkedin.com
5 employees on LinkedIn®
Entry Level Price:$4.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    All Quiet is a modern IT incident management platform offering apps for iOS and Android. All Quiet provides a user-friendly experience that enhances collaboration between software engineers, product m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • All Quiet Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    1
    Cons
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • All Quiet features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    All Quiet
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

All Quiet is a modern IT incident management platform offering apps for iOS and Android. All Quiet provides a user-friendly experience that enhances collaboration between software engineers, product m

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
All Quiet Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
1
Cons
Integration Issues
1
All Quiet features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
All Quiet
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms li

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Atomicwork Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Integration
    1
    Automation
    1
    Automation Efficiency
    1
    Customer Satisfaction
    1
    Customer Support
    1
    Cons
    Integration Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atomicwork features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2022
    HQ Location
    San Francisco, California
    Twitter
    @atomicworkhq
    1,595 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms li

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Atomicwork Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Integration
1
Automation
1
Automation Efficiency
1
Customer Satisfaction
1
Customer Support
1
Cons
Integration Issues
1
Limited Customization
1
Atomicwork features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2022
HQ Location
San Francisco, California
Twitter
@atomicworkhq
1,595 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Entry Level Price:€5.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BAG•Tower is a web-based incident management tool. Users may access to incident reporting, equipment monitoring, and data tracking. Also they may manage teams, access authorization restrictions, form

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BAG•Tower features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BAG-ERA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BAG•Tower is a web-based incident management tool. Users may access to incident reporting, equipment monitoring, and data tracking. Also they may manage teams, access authorization restrictions, form

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
BAG•Tower features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
BAG-ERA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enabl

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CyberCPR features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Twitter
    @CyberCPR
    193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enabl

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
CyberCPR features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Twitter
@CyberCPR
193 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eBRP Suite is enterprise-class software for building a viable Incident Response Program.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • eBRP Solutions features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Twitter
    @eBRPsolutions
    1,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eBRP Suite is enterprise-class software for building a viable Incident Response Program.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
eBRP Solutions features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Twitter
@eBRPsolutions
1,726 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median ti

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Stackdriver Incident Response and Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Stackdriver Incident Response and Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Lifecycle Visualization
    Average: 8.7
    6.7
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,753,487 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,860 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median ti

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Google Stackdriver Incident Response and Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
1
Cons
This product has not yet received any negative sentiments.
Google Stackdriver Incident Response and Management features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Lifecycle Visualization
Average: 8.7
6.7
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,753,487 Twitter followers
LinkedIn® Page
www.linkedin.com
310,860 employees on LinkedIn®
Ownership
NASDAQ:GOOG
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerTree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Educational Resources
    1
    Flexibility
    1
    Integrations
    1
    Intuitive
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerTree features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerTree
    Year Founded
    2016
    HQ Location
    Phoenix, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
PagerTree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Educational Resources
1
Flexibility
1
Integrations
1
Intuitive
1
Cons
This product has not yet received any negative sentiments.
PagerTree features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
AI Text Generation
Average: 7.4
Seller Details
Seller
PagerTree
Year Founded
2016
HQ Location
Phoenix, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Problem Solver features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Port Coquitlam, CA
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Problem Solver features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Port Coquitlam, CA
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • riskcloud.NET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Audit Efficiency
    1
    Certification Process
    1
    Compliance Management
    1
    Cons
    Poor Customer Support
    1
    Poor Support Services
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • riskcloud.NET features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
riskcloud.NET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Audit Efficiency
1
Certification Process
1
Compliance Management
1
Cons
Poor Customer Support
1
Poor Support Services
1
riskcloud.NET features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engineering alerts provide timely notification of significant or critical system deviations from normal operating zones. We start by making the alerting setup in your current monitoring tools standa

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 10xBluejay features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engineering alerts provide timely notification of significant or critical system deviations from normal operating zones. We start by making the alerting setup in your current monitoring tools standa

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
10xBluejay features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them th

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 24Cevent features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    dParadig
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them th

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
24Cevent features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
dParadig
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AdminiTrack features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
AdminiTrack features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alcea IssueTrack features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    Ottawa, Ontario
    Twitter
    @alceatracking
    367 Twitter followers
    LinkedIn® Page
    ca.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Alcea IssueTrack features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1997
HQ Location
Ottawa, Ontario
Twitter
@alceatracking
367 Twitter followers
LinkedIn® Page
ca.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amixr features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Amixr
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Amixr features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Amixr
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as ass

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Assetze features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Assetze
    Year Founded
    2021
    HQ Location
    Bengaluru, India
    LinkedIn® Page
    in.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as ass

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Assetze features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Assetze
Year Founded
2021
HQ Location
Bengaluru, India
LinkedIn® Page
in.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents,

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Backline AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents,

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Backline AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2024
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediatio

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Callgoose SQIBS features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediatio

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Callgoose SQIBS features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chronicler by Chronosoft provides you with a incident and risk management control room platform which allows you to manage and mitigate your risk and meet your duty of care to your customers and clien

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chronicler features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Chronicler by Chronosoft provides you with a incident and risk management control room platform which allows you to manage and mitigate your risk and meet your duty of care to your customers and clien

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Chronicler features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complaints Pro® gives you complete control and visibility of Complaints, Incidents and Risks in a single integrated solution, quickly and cost effectively.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Complaints Pro features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Nairobi, Kenya
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complaints Pro® gives you complete control and visibility of Complaints, Incidents and Risks in a single integrated solution, quickly and cost effectively.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Complaints Pro features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2002
HQ Location
Nairobi, Kenya
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Co

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DiliGenie - ITSM Solution features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Princeton, US
    Twitter
    @DiligentGlobal_
    87 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    179 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Co

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
DiliGenie - ITSM Solution features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2010
HQ Location
Princeton, US
Twitter
@DiligentGlobal_
87 Twitter followers
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a un

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Evolven features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Evolven
    Year Founded
    2007
    HQ Location
    Jersey City, US
    Twitter
    @Evolven
    504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a un

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Evolven features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Evolven
Year Founded
2007
HQ Location
Jersey City, US
Twitter
@Evolven
504 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving t

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Exigence features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Tel Aviv, IL
    Twitter
    @exigence_ltd
    1,030 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving t

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Exigence features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2015
HQ Location
Tel Aviv, IL
Twitter
@exigence_ltd
1,030 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting an

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Giva eHelpDesk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Giva
    Year Founded
    1999
    HQ Location
    Sunnyvale, CA
    Twitter
    @GivaHelpDesk
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting an

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Giva eHelpDesk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Giva
Year Founded
1999
HQ Location
Sunnyvale, CA
Twitter
@GivaHelpDesk
1 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
0 ratings
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hund features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hund
    Year Founded
    2015
    HQ Location
    Wyoming, USA
    Twitter
    @HundHQ
    36 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Hund features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Hund
Year Founded
2015
HQ Location
Wyoming, USA
Twitter
@HundHQ
36 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualityze Incident Management offers advanced reporting and tracking capabilities to proactively address incidents and ensure compliance. It simplifies documentation, identification, prioritization, i

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Incident Management Software features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualityze
    Year Founded
    2015
    HQ Location
    Tampa, Florida, United States
    Twitter
    @qualityze
    229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualityze Incident Management offers advanced reporting and tracking capabilities to proactively address incidents and ensure compliance. It simplifies documentation, identification, prioritization, i

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Incident Management Software features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Qualityze
Year Founded
2015
HQ Location
Tampa, Florida, United States
Twitter
@qualityze
229 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InsightFinder AI's IT Observability delivers the visibility and insight to solve the hardest IT problems. IT Ops, DevOps, SRE Teams responsible for service delivery for enterprise-scale applications a

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InsightFinder IT Observability features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Raleigh, US
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InsightFinder AI's IT Observability delivers the visibility and insight to solve the hardest IT problems. IT Ops, DevOps, SRE Teams responsible for service delivery for enterprise-scale applications a

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
InsightFinder IT Observability features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2015
HQ Location
Raleigh, US
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
0 ratings
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Isitup.cloud offers sleek, well-designed status pages that provide real-time updates on your infrastructure's uptime and reliability. Built by experienced engineers with backgrounds in big data, high

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Isitup features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Isitup
Product Description
How are these determined?Information
This description is provided by the seller.

Isitup.cloud offers sleek, well-designed status pages that provide real-time updates on your infrastructure's uptime and reliability. Built by experienced engineers with backgrounds in big data, high

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Isitup features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Isitup
Entry Level Price:FREE Up to 5 Users
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easily respond to, collaborate track, and self-repair during major incidents and outages. Get your team started in minutes, not hours. Automated Event Tracking. Auto-Scheduling. Instant Collaboration

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kintaba features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kintaba
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easily respond to, collaborate track, and self-repair during major incidents and outages. Get your team started in minutes, not hours. Automated Event Tracking. Auto-Scheduling. Instant Collaboration

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Kintaba features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Kintaba
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MetricStream Case and Incident Management built on the M7 Integrated Risk Platform - intelligent by design, enables you to establish and follow consistent procedures for case and incident planning and

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MetricStream Case and Incident Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    San Jose, CA
    Twitter
    @MetricStream
    4,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,273 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MetricStream Case and Incident Management built on the M7 Integrated Risk Platform - intelligent by design, enables you to establish and follow consistent procedures for case and incident planning and

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
MetricStream Case and Incident Management features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1999
HQ Location
San Jose, CA
Twitter
@MetricStream
4,422 Twitter followers
LinkedIn® Page
www.linkedin.com
1,273 employees on LinkedIn®
(4)4.5 out of 5
View top Consulting Services for Microsoft 365 for Jira - Outlook Email, Teams, Calendar
Save to My Lists
Entry Level Price:$3.50
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft 365 for Jira harnesses the power of Microsoft Outlook, Teams and To Do with deep integrations to Jira. Get started with your full-scale integration between Microsoft 365 and Jira and work wi

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    10.0
    Has the product been a good partner in doing business?
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    0.0
    No information available
    0.0
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    Year Founded
    2012
    HQ Location
    Mannheim, Germany
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    1 employees on LinkedIn®
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Microsoft 365 for Jira harnesses the power of Microsoft Outlook, Teams and To Do with deep integrations to Jira. Get started with your full-scale integration between Microsoft 365 and Jira and work wi

Users
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Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Microsoft 365 for Jira - Outlook Email, Teams, Calendar features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
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0.0
No information available
0.0
No information available
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Company Website
Year Founded
2012
HQ Location
Mannheim, Germany
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(4)4.5 out of 5
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    Sedai delivers AI-powered cloud cost optimization and performance tuning, empowering DevOps and SRE teams to maximize cloud savings, improve customer experience, and seamlessly scale. With Sedai, comp

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    1
    Cloud Services
    1
    Cost Efficiency
    1
    Cost Management
    1
    Cost Optimization
    1
    Cons
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    1
    Learning Curve
    1
    Learning Difficulty
    1
    Navigation Difficulty
    1
    Navigation Issues
    1
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    6.7
    Has the product been a good partner in doing business?
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Sedai delivers AI-powered cloud cost optimization and performance tuning, empowering DevOps and SRE teams to maximize cloud savings, improve customer experience, and seamlessly scale. With Sedai, comp

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Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Sedai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Business Growth
1
Cloud Services
1
Cost Efficiency
1
Cost Management
1
Cost Optimization
1
Cons
Difficult Navigation
1
Learning Curve
1
Learning Difficulty
1
Navigation Difficulty
1
Navigation Issues
1
Sedai features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
0.0
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0.0
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0.0
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Sedai
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2018
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74 employees on LinkedIn®
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    Servicely is an infinitely flexible, AI-powered Enterprise Service Management platform that provides businesses with a single system of record and action for service delivery, empowering service teams

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Servicely is an infinitely flexible, AI-powered Enterprise Service Management platform that provides businesses with a single system of record and action for service delivery, empowering service teams

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0.0
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0.0
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0.0
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0.0
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    Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident res

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    Spectate
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    2022
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Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident res

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0.0
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0.0
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Spectate
Year Founded
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LinkedIn® Page
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Learn More About Incident Management Software

What is Incident Management Software?

Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management systems to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These service management functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or a few mission-critical assets to monitor in real time. Regardless of which scenarios, IT service management automation is the key to fast incident response time. This type of software automatically assigns the tasks to the appropriate teams, provides insights into the cases, and generates actionable reports to optimize the IT incidents handling process. For example, a good incident management system will determine if a case should alert the DevOps team or the IT service management (ITSM) teams based on the type of the problem or prioritization. 

Incident management solutions ensure critical IT infrastructures have as much uptime as possible. Once an incident is spotted by monitoring software or an end-user report, the tool automates notifications to all relevant team members or personnel via email, text, call, or communication software. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps the IT teams find root causes and deal with them quickly.

What are the Common Features of Incident Management Software?

The following are some core features within incident management tools that can help users maintain their IT system’s uptime:

Self-service portal: Before a ticket is submitted, incident management software should provide a knowledge base to answer common problems of employees. This saves the ITSM team time and streamlines repetitive problems.

Incident assignment: Designate the reported incident to the right team according to the types of problems. Without this feature, the IT team will need to identify the type of the problems first, which slows down the SLA time. 

ITIL management: Most incident management software will come with an ITIL, which is a library of volumes describing a framework of best practices for delivering IT services. The software can guide the IT team to follow this framework in their ITSM operation.

Immediate alerting: With incident management systems, users can mail, text, call, or integrate with team communication software to notify all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it.

Incident tracking: The software helps set different SLA policies to track deadlines based on elapsed time and types of problems. This can be further customized by priority so that the ITSM team can allocate appropriate time for every incident. The software should also automatically notify the support team of unsolved incidents before their SLA breaches.

Standardized workflow: Note what failed and potential troubleshooting steps towards service restoration. Some incident management solutions integrate with monitoring and log analytics software to suggest the root cause of the issue.

Mobile app: Some incident management software offer a mobile app so that cases can be reported and handled on mobile devices.

Reports and analytics: Incident reports detail how on-call workloads are distributed and handled. Some software also have customer satisfaction reports to better understand customer feedback and improve service quality. This is necessary to optimize the ITSM team’s work to prepare for future cases. 

Other features of incident management software: Ticket Creation, Ticket Designation.

What are the Benefits of Incident Management Software?

Incident management tools can have a variety of benefits, here are a few:

Save costs: Downtime can quickly cost businesses money and clients (both potential and current). Incident management solutions help businesses get back to a full capacity more quickly, minimizing losses from downtime. While incident management tools cost money, a manual incident resolution will decrease customer satisfaction and hurt revenue generation in the long run. For example, without the alerting feature from the incident reporting capability, the help desk could miss a case buried in emails and breach SLA. 

Increase productivity: The IT team can follow the ITIL protocols to handle the problem in the best practices. They can also collaborate with other teams depending on the type of the problems. This takes the guesswork out of the ITSM process by knowing what to do and who to work with. 

Unify visibility: Both incident reporters and IT managers gain significant visibility to the ITSM process. The incident reporters can track what’s happening to their tickets and when they will be solved. This will keep the end users informed and happy. For IT managers, they can identify what assets are causing the problem (software bugs or hardware malfunction) and fix them appropriately. They can also acknowledge the ITSM team’s performance based on customer satisfaction scores and SLA metrics. This allows them to take action where needed.

Who Uses Incident Management Software?

IT teams: Business’ IT teams will be the strongest users of incident management tools. Since the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more.

Employees: When employees are having technical difficulties, they can report the problem on the incident management software. Many external IT problems are also spotted by employees before the customers, so it is important to fix them quickly.

Customers: Customers can report IT problems and track when they will be solved. Incident management is the key to customer satisfaction and revenue generation. 

Software Related to Incident Management Software

Related solutions that can be used together with incident management software include:

Video conferencing and audio conferencing software: Video conferencing and audio conferencing software help drive troubleshooting efforts by providing an immediate avenue to communicate with all relevant parties. Since incidents tend to require immediate action to maximize uptime, it’s best to begin troubleshooting efforts as soon as possible. 

Log analysis software: When something fails, the first place to check for a potential failure explanation is in logging. Application logs, server logs, and other logs are great leads to finding the solutions. Log analysis software assists in sorting through those logs, making it easier to find failure points and restore service.

Service desk software: Internal transparency is critical to incident management, not only because of auditing but also because it is essential to not repeat troubleshooting steps. Repeating the same (failed) steps means extra time spent not fixing an issue. Service desk tools help with transparency by providing a ticketing system where issues and attempted fixes can be tracked.

Challenges with Incident Management Software

Software solutions can come with their own set of challenges. 

Minor incident detection: Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that a company could potentially come across, it’s important to consider setting up some warning alerts for signs of a possible incoming major incident.

Links to known issues: In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Users can pair an incident management solution with knowledge management software to assist their teams in addressing issues more quickly.

ITIL compliant: There is no standard or governance for ITIL. Adopting the ITSM processes that worked elsewhere doesn’t mean the company is complying with ITIL. The best practice is that IT teams should regularly review customer feedback and adjust their processes accordingly. After all, ITIL is all about efficiency and performance rather than compliance. Following ITIL blindly will make the ITSM process inflexible and unfit for others.

How to Buy Incident Management Software

Requirements Gathering (RFI/RFP) for Incident Management Software

Whether a company is looking for its first incident management software or trying to replace an existing one, g2.com can help find the best solution.

The company’s needs when searching for incident management software often relate to specifically desired data and metrics. For example, the user may be most interested in analyzing SLA breaches. Buyers should make a ranked list of the features that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit.

Prioritizing the desired feature set can help narrow down the potential pool of incident management solutions, allowing teams to then apply further considerations for budget, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best incident management tool for the business.

Compare Incident Management Software

Create a long list

When searching for incident management software, companies need to identify compatibility requirements for existing communication tools, monitoring software, and knowledge management software. Buyers should make a list of important existing software that needs to be integrated, then filter out the incident management tools that can’t be integrated. For example, many incident management software are SaaS solutions that only work with other SaaS solutions on the cloud. If the company's IT operations and incident management process are on-premises, then the company should seriously check if its legacy IT infrastructure fits the incident management software. 

Create a short list

It helps to cross-reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five product list. From there, buyers can compare pricing and features to determine the best fit. Some vendors don’t charge implementation costs while some do. 

Conduct demos

As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through what actionable insights are generated from an SLA breach report. 

Selection of Incident Management Software

Choose a selection team

Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the incident management software selection process. Larger companies may include the ITSM teams, procurement teams, IT managers, and engineers who will be working with the software most closely. Smaller companies with fewer employees might just need IT managers to fill the role.

Negotiation

Many vendors offer full software license platforms that go beyond incident management (on-premises) to include knowledge management and observability platforms. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page where incident management functionality is only included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise. 

Final decision

After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the incident management software of choice integrates well with an ITSM specialist’s systems setup or an engineer’s day-to-day work. If the incident management tool is well liked and well utilized, the buyer can take that as a sign that their selection is the right one. If not, looking back at the other options may be necessary.