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Best Enterprise Incident Management Software

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Incident Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Incident Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Incident Management category.

In addition to qualifying for inclusion in the Incident Management Software category, to qualify for inclusion in the Enterprise Business Incident Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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28 Listings in Enterprise Incident Management Software Available

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ServiceNow IT Service Management
(1,131)4.4 out of 5
8th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Incident Management
    90
    Features
    74
    Efficiency
    69
    Integrations
    53
    Cons
    Learning Curve
    50
    Expensive
    36
    Limited Customization
    32
    Customization Difficulty
    27
    Complexity
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    8.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based software solution designed to streamline and enhance the delivery of IT services within organizations. With ITSM, organizations c

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Incident Management
90
Features
74
Efficiency
69
Integrations
53
Cons
Learning Curve
50
Expensive
36
Limited Customization
32
Customization Difficulty
27
Complexity
25
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
8.7
AI Text Generation
Average: 7.4
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,699 Twitter followers
LinkedIn® Page
www.linkedin.com
32,224 employees on LinkedIn®
Read ServiceNow IT Service Management Reviews
xMatters
(669)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    85
    Ease of Use
    75
    Alert Management
    69
    Notifications
    56
    Automation
    44
    Cons
    Complexity
    31
    Learning Curve
    19
    Alert Issues
    18
    Notification Issues
    15
    Integration Issues
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.7
    8.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Everbridge
    Company Website
    Year Founded
    2002
    HQ Location
    Boston, MA
    Twitter
    @Everbridge
    4,788 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,560 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Everbridge xMatters automates workflows to eliminate digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 67% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
85
Ease of Use
75
Alert Management
69
Notifications
56
Automation
44
Cons
Complexity
31
Learning Curve
19
Alert Issues
18
Notification Issues
15
Integration Issues
14
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.7
8.7
AI Text Generation
Average: 7.4
Seller Details
Seller
Everbridge
Company Website
Year Founded
2002
HQ Location
Boston, MA
Twitter
@Everbridge
4,788 Twitter followers
LinkedIn® Page
www.linkedin.com
1,560 employees on LinkedIn®

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PagerDuty
(901)4.5 out of 5
6th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    35
    Ease of Use
    33
    Alert Management
    31
    Alert Notifications
    27
    Incident Management
    23
    Cons
    Expensive
    12
    Pricing Issues
    11
    Poor UI Design
    10
    Complexity
    9
    UX Improvement
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    8.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    25,148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,336 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
35
Ease of Use
33
Alert Management
31
Alert Notifications
27
Incident Management
23
Cons
Expensive
12
Pricing Issues
11
Poor UI Design
10
Complexity
9
UX Improvement
8
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
8.2
AI Text Generation
Average: 7.4
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,148 Twitter followers
LinkedIn® Page
www.linkedin.com
1,336 employees on LinkedIn®
New Relic
(513)4.4 out of 5
Optimized for quick response
22nd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Real-time Monitoring
    47
    Monitoring
    40
    Insights
    34
    Integrations
    31
    Cons
    Expensive
    34
    Pricing Issues
    27
    Complex Setup
    16
    Learning Curve
    14
    Limited Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • New Relic features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.5
    Constant Monitoring
    Average: 8.7
    7.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    67,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,910 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 30% Small-Business
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Real-time Monitoring
47
Monitoring
40
Insights
34
Integrations
31
Cons
Expensive
34
Pricing Issues
27
Complex Setup
16
Learning Curve
14
Limited Features
13
New Relic features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.5
Constant Monitoring
Average: 8.7
7.4
AI Text Generation
Average: 7.4
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
67,678 Twitter followers
LinkedIn® Page
www.linkedin.com
2,910 employees on LinkedIn®
NinjaOne
(2,414)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
    • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
    • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,356
    Features
    908
    Automation
    893
    Customer Support
    794
    Remote Access
    788
    Cons
    Missing Features
    734
    Feature Issues
    330
    Improvement Needed
    322
    Limited Features
    298
    Needs Improvement
    289
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.7
    6.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,596 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a software used for Windows and 3rd party patch management, remote access, automations, reporting and software deployment all under one pane of glass.
  • Reviewers frequently mention the constant development of new features, the responsiveness of the tech support, and the ease of use of the software.
  • Users reported occasional lag with the remote access button, lack of chat feature outside a remote session, and a desire for more granular options.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,356
Features
908
Automation
893
Customer Support
794
Remote Access
788
Cons
Missing Features
734
Feature Issues
330
Improvement Needed
322
Limited Features
298
Needs Improvement
289
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.7
6.4
AI Text Generation
Average: 7.4
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,596 employees on LinkedIn®
Freshservice
(1,290)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Automation
    42
    Features
    35
    Ticketing System
    29
    Customer Support
    28
    Cons
    Missing Features
    31
    Limited Features
    24
    Limited Customization
    15
    Limited Functionality
    15
    Learning Curve
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    7.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Automation
42
Features
35
Ticketing System
29
Customer Support
28
Cons
Missing Features
31
Limited Features
24
Limited Customization
15
Limited Functionality
15
Learning Curve
14
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
7.9
AI Text Generation
Average: 7.4
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Jira Service Management
(807)4.2 out of 5
15th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Collaboration
    6
    Integrations
    6
    Project Management
    6
    Team Collaboration
    6
    Cons
    Learning Curve
    6
    Steep Learning Curve
    6
    Limited Features
    5
    Complex Setup
    4
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    8.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Collaboration
6
Integrations
6
Project Management
6
Team Collaboration
6
Cons
Learning Curve
6
Steep Learning Curve
6
Limited Features
5
Complex Setup
4
Difficult Learning
4
Jira Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
9.1
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
8.0
AI Text Generation
Average: 7.4
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,308 Twitter followers
LinkedIn® Page
www.linkedin.com
17,380 employees on LinkedIn®
incident.io
(177)4.8 out of 5
3rd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

    Users
    • Senior Software Engineer
    • Site Reliability Engineer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 68% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • incident.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Customer Support
    40
    Slack Integration
    29
    Integrations
    28
    Customer Satisfaction
    24
    Cons
    Missing Features
    10
    Limited Features
    9
    Limited Customization
    6
    Integration Issues
    5
    Feature Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • incident.io features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    incident.io
    Company Website
    Year Founded
    2021
    HQ Location
    New York, US
    Twitter
    @incident_io
    3,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousan

Users
  • Senior Software Engineer
  • Site Reliability Engineer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 68% Mid-Market
  • 20% Enterprise
incident.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Customer Support
40
Slack Integration
29
Integrations
28
Customer Satisfaction
24
Cons
Missing Features
10
Limited Features
9
Limited Customization
6
Integration Issues
5
Feature Issues
4
incident.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Seller
incident.io
Company Website
Year Founded
2021
HQ Location
New York, US
Twitter
@incident_io
3,251 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(232)4.2 out of 5
18th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Customer Support
    5
    Efficiency
    5
    Ticket Management
    5
    Cons
    Limited Features
    5
    Feature Issues
    4
    Limited Customization
    4
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.7
    9.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Customer Support
5
Efficiency
5
Ticket Management
5
Cons
Limited Features
5
Feature Issues
4
Limited Customization
4
Limited Functionality
3
Missing Features
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.7
9.2
AI Text Generation
Average: 7.4
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,682 Twitter followers
LinkedIn® Page
www.linkedin.com
513 employees on LinkedIn®
Read ManageEngine ServiceDesk Plus Reviews
LogicGate Risk Cloud
(179)4.6 out of 5
Optimized for quick response
29th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 53% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogicGate Risk Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customizability
    13
    Features
    13
    Intuitive
    13
    Customization
    11
    Cons
    Improvement Needed
    5
    Inadequate Reporting
    4
    Learning Curve
    4
    Learning Difficulty
    4
    Limitations
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogicGate Risk Cloud features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    6.9
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LogicGate
    Company Website
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @LogicGate
    836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 53% Enterprise
  • 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customizability
13
Features
13
Intuitive
13
Customization
11
Cons
Improvement Needed
5
Inadequate Reporting
4
Learning Curve
4
Learning Difficulty
4
Limitations
4
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
6.9
AI Text Generation
Average: 7.4
Seller Details
Seller
LogicGate
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@LogicGate
836 Twitter followers
LinkedIn® Page
www.linkedin.com
248 employees on LinkedIn®
Get a quote
ClickUp
(10,361)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Incident Management software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
    • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
    • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickUp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,370
    Task Management
    2,621
    Features
    2,521
    Project Management
    2,281
    Organization
    2,062
    Cons
    Missing Features
    1,681
    Learning Curve
    1,356
    Limited Features
    1,007
    Slow Loading
    926
    Not Intuitive
    884
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.6
    Constant Monitoring
    Average: 8.7
    7.5
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,304 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is the everything app for work. It's the only platform that combines project management, knowledge management, and conversations, all in one place—accelerated by the world's most complete work

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management and productivity tool designed to streamline workflows, centralize tasks, documents, and communication, and offer customizable views, automations, and task dependencies.
  • Reviewers frequently mention the high level of customization, the ability to automate tasks, and the convenience of having all work-related elements in one place, which saves time and increases team alignment.
  • Users reported a steep learning curve for new users, occasional performance issues with large workspaces, and a less responsive mobile app compared to the desktop version.
ClickUp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,370
Task Management
2,621
Features
2,521
Project Management
2,281
Organization
2,062
Cons
Missing Features
1,681
Learning Curve
1,356
Limited Features
1,007
Slow Loading
926
Not Intuitive
884
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.6
Constant Monitoring
Average: 8.7
7.5
AI Text Generation
Average: 7.4
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,304 employees on LinkedIn®
SolarWinds Service Desk
(762)4.3 out of 5
Optimized for quick response
13th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Asset Management
    9
    User Interface
    9
    Ticketing System
    8
    Simple
    7
    Cons
    Missing Features
    6
    Asset Management
    4
    Insufficient Information
    4
    Expensive
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    8.4
    Constant Monitoring
    Average: 8.7
    5.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Asset Management
9
User Interface
9
Ticketing System
8
Simple
7
Cons
Missing Features
6
Asset Management
4
Insufficient Information
4
Expensive
3
Integration Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.7
5.8
AI Text Generation
Average: 7.4
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Splunk On-Call
(50)4.6 out of 5
33rd Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splunk On-Call features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,024 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Read Splunk On-Call Reviews
FireHydrant
(135)4.5 out of 5
16th Easiest To Use in Incident Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 47% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FireHydrant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    17
    Ease of Use
    13
    Automation
    10
    Integrations
    9
    Slack Integration
    8
    Cons
    Feature Issues
    8
    Missing Features
    5
    Complexity
    3
    Integration Issues
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.7
    8.3
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FireHydrant
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 47% Enterprise
FireHydrant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
17
Ease of Use
13
Automation
10
Integrations
9
Slack Integration
8
Cons
Feature Issues
8
Missing Features
5
Complexity
3
Integration Issues
3
Limited Customization
3
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.7
8.3
AI Text Generation
Average: 7.4
Seller Details
Seller
FireHydrant
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Zenduty
(109)4.6 out of 5
5th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stand

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zenduty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Alert Management
    32
    Customer Support
    29
    Integrations
    29
    User Interface
    27
    Cons
    Missing Features
    10
    Notification Issues
    9
    Feature Issues
    8
    Learning Curve
    8
    Scheduling Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zenduty features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.7
    7.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stand

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 30% Small-Business
Zenduty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Alert Management
32
Customer Support
29
Integrations
29
User Interface
27
Cons
Missing Features
10
Notification Issues
9
Feature Issues
8
Learning Curve
8
Scheduling Issues
8
Zenduty features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.7
7.8
AI Text Generation
Average: 7.4
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Get a quote
BigPanda
(118)4.5 out of 5
24th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigPanda features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,102 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Read BigPanda Reviews
Xurrent
(81)4.6 out of 5
Optimized for quick response
21st Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Implementation Ease
    6
    Integrations
    6
    Easy Integrations
    5
    Efficiency
    5
    Cons
    Limited Features
    4
    Learning Curve
    3
    Outdated Interface
    3
    Poor Design
    3
    Poor Documentation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    7.4
    Constant Monitoring
    Average: 8.7
    8.8
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Implementation Ease
6
Integrations
6
Easy Integrations
5
Efficiency
5
Cons
Limited Features
4
Learning Curve
3
Outdated Interface
3
Poor Design
3
Poor Documentation
3
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
7.4
Constant Monitoring
Average: 8.7
8.8
AI Text Generation
Average: 7.4
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Moogsoft
(39)4.5 out of 5
38th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf

    Users
    • Analyst
    Industries
    • Information Technology and Services
    Market Segment
    • 82% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Moogsoft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Dashboard Usability
    1
    Data Visualization
    1
    Visibility
    1
    Cons
    Alert Issues
    1
    Performance Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Moogsoft features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.7
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Moogsoft
    Year Founded
    2012
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf

Users
  • Analyst
Industries
  • Information Technology and Services
Market Segment
  • 82% Enterprise
  • 18% Mid-Market
Moogsoft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Dashboard Usability
1
Data Visualization
1
Visibility
1
Cons
Alert Issues
1
Performance Issues
1
Slow Loading
1
Slow Performance
1
Moogsoft features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Moogsoft
Year Founded
2012
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Read Moogsoft Reviews
OpenText Operations Bridge (OpsBridge)
(35)4.3 out of 5
40th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 106% Enterprise
    • 3% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,662 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 106% Enterprise
  • 3% Mid-Market
OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,720 Twitter followers
LinkedIn® Page
www.linkedin.com
22,662 employees on LinkedIn®
Ownership
NASDAQ:OTEX
Read OpenText Operations Bridge (OpsBridge) Reviews
Serviceaide ChangeGear
(105)3.9 out of 5
28th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Serviceaide ChangeGear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customization
    7
    Integrations
    7
    Customizability
    6
    Efficiency
    6
    Cons
    Delays
    5
    Poor Customer Support
    5
    Missing Features
    4
    Outdated Interface
    4
    Slow Performance
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lifecycle Visualization
    Average: 8.7
    7.3
    Constant Monitoring
    Average: 8.7
    6.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customization
7
Integrations
7
Customizability
6
Efficiency
6
Cons
Delays
5
Poor Customer Support
5
Missing Features
4
Outdated Interface
4
Slow Performance
4
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.7
6.4
AI Text Generation
Average: 7.4
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Read Serviceaide ChangeGear Reviews
Rootly
(52)4.8 out of 5
23rd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rootly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Integrations
    4
    Slack Integration
    4
    Automation
    3
    Cons
    Feature Issues
    4
    Integration Issues
    2
    Tool Limitations
    2
    Custom Fields Management
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rootly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.7
    7.5
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rootly
    Company Website
    HQ Location
    San Francisco, US
    Twitter
    @rootlyhq
    1,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rootly is a beautiful and purpose-built on-call and incident management platform designed with industry best practices. Go beyond basic alerting and get more features at half the cost of legacy tools.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 25% Enterprise
Rootly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Integrations
4
Slack Integration
4
Automation
3
Cons
Feature Issues
4
Integration Issues
2
Tool Limitations
2
Custom Fields Management
1
Learning Curve
1
Rootly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.7
7.5
AI Text Generation
Average: 7.4
Seller Details
Seller
Rootly
Company Website
HQ Location
San Francisco, US
Twitter
@rootlyhq
1,663 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
DERDACK Enterprise Alert
(49)4.8 out of 5
35th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Enterprise
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Derdack
    Year Founded
    1999
    HQ Location
    Potsdam, Germany
    Twitter
    @Derdack
    10,421 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Enterprise
  • 27% Mid-Market
DERDACK Enterprise Alert features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
Derdack
Year Founded
1999
HQ Location
Potsdam, Germany
Twitter
@Derdack
10,421 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Read DERDACK Enterprise Alert Reviews
OnPage
(284)4.3 out of 5
Optimized for quick response
26th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Owner
    • Physician
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 51% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OnPage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Alert Management
    24
    Notifications
    23
    On-Call Services
    13
    Intuitive
    12
    Cons
    Notification Issues
    27
    Sound Issues
    15
    Missing Features
    10
    Confusion
    5
    Delays
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.7
    8.2
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,086 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Owner
  • Physician
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 51% Small-Business
  • 30% Mid-Market
OnPage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Alert Management
24
Notifications
23
On-Call Services
13
Intuitive
12
Cons
Notification Issues
27
Sound Issues
15
Missing Features
10
Confusion
5
Delays
5
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.7
8.2
AI Text Generation
Average: 7.4
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,086 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Squadcast
(308)4.4 out of 5
Optimized for quick response
19th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Squadcast Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Integrations
    5
    Easy Setup
    4
    Customer Support
    3
    Incident Management
    3
    Cons
    Performance Issues
    3
    Alert Overload
    2
    Connection Issues
    2
    Integration Issues
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Squadcast features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.7
    7.4
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Small-Business
Squadcast Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Integrations
5
Easy Setup
4
Customer Support
3
Incident Management
3
Cons
Performance Issues
3
Alert Overload
2
Connection Issues
2
Integration Issues
2
Limited Features
2
Squadcast features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.7
7.4
AI Text Generation
Average: 7.4
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,797 employees on LinkedIn®
Grafana Labs
(132)4.5 out of 5
39th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Grafana Labs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visualization
    10
    Dashboard Usability
    9
    Ease of Use
    8
    Dashboards
    7
    Integrations
    7
    Cons
    Learning Curve
    5
    Learning Difficulty
    4
    Limited Features
    4
    Dashboard Issues
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grafana Labs features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Lifecycle Visualization
    Average: 8.7
    7.9
    Constant Monitoring
    Average: 8.7
    6.7
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grafana Labs
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @grafana
    64,163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,534 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Gra

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 28% Small-Business
Grafana Labs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visualization
10
Dashboard Usability
9
Ease of Use
8
Dashboards
7
Integrations
7
Cons
Learning Curve
5
Learning Difficulty
4
Limited Features
4
Dashboard Issues
3
Difficult Learning
3
Grafana Labs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
7.5
Lifecycle Visualization
Average: 8.7
7.9
Constant Monitoring
Average: 8.7
6.7
AI Text Generation
Average: 7.4
Seller Details
Seller
Grafana Labs
Year Founded
2014
HQ Location
New York
Twitter
@grafana
64,163 Twitter followers
LinkedIn® Page
www.linkedin.com
1,534 employees on LinkedIn®
Read Grafana Labs Reviews
SAS Fraud, Anti-Money Laundering & Security Intelligence
(32)4.1 out of 5
42nd Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 50% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Efficiency
    10
    Fraud Prevention
    10
    Data Analytics
    8
    Decision Making
    8
    Cons
    Expensive
    8
    Difficulty
    7
    Learning Difficulty
    7
    Learning Curve
    6
    Complexity
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    Lifecycle Visualization
    Average: 8.7
    0.0
    Constant Monitoring
    Average: 8.7
    0.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights throug

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 50% Enterprise
  • 28% Mid-Market
SAS Fraud, Anti-Money Laundering & Security Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Efficiency
10
Fraud Prevention
10
Data Analytics
8
Decision Making
8
Cons
Expensive
8
Difficulty
7
Learning Difficulty
7
Learning Curve
6
Complexity
5
SAS Fraud, Anti-Money Laundering & Security Intelligence features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
Lifecycle Visualization
Average: 8.7
0.0
Constant Monitoring
Average: 8.7
0.0
AI Text Generation
Average: 7.4
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
Get a quote
C2 ITSM
(40)4.2 out of 5
36th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 57% Mid-Market
    • 40% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • C2 ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    8.7
    Constant Monitoring
    Average: 8.7
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SherWeb
    Year Founded
    1998
    HQ Location
    Sherbrooke, Quebec
    Twitter
    @SherWeb
    2,413 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,039 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi

Users
No information available
Industries
  • Government Administration
Market Segment
  • 57% Mid-Market
  • 40% Enterprise
C2 ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.7
0.0
No information available
Seller Details
Seller
SherWeb
Year Founded
1998
HQ Location
Sherbrooke, Quebec
Twitter
@SherWeb
2,413 Twitter followers
LinkedIn® Page
www.linkedin.com
1,039 employees on LinkedIn®
Read C2 ITSM Reviews
LogicManager
(64)4.5 out of 5
Optimized for quick response
37th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 48% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogicManager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Ease of Use
    6
    Customizability
    5
    Customization
    5
    Team Helpfulness
    5
    Cons
    Poor Reporting
    6
    Inadequate Reporting
    5
    Limited Reporting
    4
    Reporting Issues
    4
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogicManager features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    8.0
    Constant Monitoring
    Average: 8.7
    8.0
    AI Text Generation
    Average: 7.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LogicManager
    Company Website
    Year Founded
    2005
    HQ Location
    Boston, MA
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicManager believes performance is a result of effective risk management. Since 2006, our risk-based approach has empowered organizations to anticipate what's ahead, uphold their reputation, and imp

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 48% Mid-Market
  • 38% Enterprise
LogicManager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Ease of Use
6
Customizability
5
Customization
5
Team Helpfulness
5
Cons
Poor Reporting
6
Inadequate Reporting
5
Limited Reporting
4
Reporting Issues
4
Limited Customization
3
LogicManager features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
8.0
Constant Monitoring
Average: 8.7
8.0
AI Text Generation
Average: 7.4
Seller Details
Seller
LogicManager
Company Website
Year Founded
2005
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Get a quote
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