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C2 ITSM
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C2 ITSM
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4.2 out of 5 stars
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C2 ITSM Reviews & Product Details

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C2 ITSM Overview

Editedit
What is C2 ITSM?

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities.

C2 ITSM Details
Discussions
C2 ITSM Community
Languages Supported
English, French
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Product Description

C2 ITSM software solution is a web-based IT service management software solution, built around effective and easy to use service catalogs.

How do you position yourself against your competitors?

With a foundation in operational best practices and a considerable track record in the public and private sector, C2 is a comprehensive solution that includes everything you need to set up, configure, and launch your service desk today. And thanks to C2’s advanced customization options, you’ll be able to mold and personalize your platform as you go. We don't just migrate your environment and good riddance, though; our experts and support team is ready to act as an extension of your team every step of the way.

Seller

SherWeb

Description

SherWeb is a leading cloud services provider that specializes in delivering a range of IT solutions, including cloud hosting, managed services, and collaboration tools. Founded in 1998, the company offers a variety of products such as Microsoft 365, Office 365, and cloud infrastructure services, aimed at helping businesses enhance their productivity and streamline operations. With a strong focus on customer support, SherWeb is committed to providing reliable and scalable solutions tailored to meet the unique needs of its clients. For more information, visit their website at http://www.sherweb.com.

Overview Provided by:
Audrey Lopez

Recent C2 ITSM Reviews

RM
Robert M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to understand and very comprehensive"
Understand the reality of IT for a company like ours.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"C2ATOM"
Easy to configure
Read more
JB
Jean-François B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good request management system with a touch of ITIL"
The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for th...
Read more

C2 ITSM Pricing

C2 ITSM - Named
$49.00
1 Named seat Per Month
C2 ITSM - Concurrent
$65.00
1 Concurrent seat Per Month
See all 2 C2 ITSM pricing levels

C2 ITSM Media

C2 ITSM Demo - Main grid view
The solution supports all major service desk processes. Incident management, problem management, change management, asset management, CMDB, management applications, service catalog, self-service portal, knowledge base and much more are supported through C2.
C2 ITSM Demo - Self-service portal
Portal allowing end users to send requests and learn through knowledge base.
C2 ITSM Demo - Workflow & task automation
C2 allows you to easily respond to incidents through a quick tickets registration, reducing the entry time by technical resources. The application therefore tracks the submission to their resolution requests for access to user's information (personal record, equipment or materials related to the ...
C2 ITSM Demo - Asset management & CMDB
Manage and monitor changes through the CMDB asset relationship view.
C2 ITSM Demo - Dashboard & reports
The application includes customizable dashboards. Easy to use, this dashboard ensures optimal overview of activities.
C2 ITSM Demo - Gantt & Project management
Manage your projects and their tasks through a clear Gantt interface.
Answer a few questions to help the C2 ITSM community
Have you used C2 ITSM before?
Yes

40 C2 ITSM Reviews

4.2 out of 5
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40 C2 ITSM Reviews
4.2 out of 5
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4.2 out of 5
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SC
analyste applicatif
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about C2 ITSM?

The possibility to customize the functionality to meet our needs. The simplicity of using the portal by the clients and the simplicity of displaying requests as we want for the resources. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The details screen of requests is very busy. The status labels take up a lot of space at the top of the screen, as do the names of resources and clients. I would like to have more space in the description so I don't have to enlarge it.

In the Management screens, it is sometimes difficult to quickly know which line we are selected on because the colors are the same. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Mainly, it is the centralization of requests that allows us to see the progress and workload. The notifications help us to be quicker in our response times. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Great input, thanks! Our UI/UX revamp initiative is ongoing, your direct collaboration would be very beneficial, if interested please reach out directly to share your feedback!

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MD
It support manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about C2 ITSM?

The application is fully configurable and easy to configure. Each menu can be edited according to our needs. keyword research is also a strength of this application Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

System fields that are immutable and mandatory. We do not have the possibility to change the colors of the menus or the lists and it's not easy to program automatic email reminders Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

For us, the major problem that C2 has solved is the follow-up that we can offer our users in the processing of their support requests. Now no more requests fall into oblivion Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Thanks for comments! System fields will be editable soon, and more options in terms of personalization are coming soon! Reach out to us to find out when.

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JB
IT administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about C2 ITSM?

The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for the users. Their support is great. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The documentation needs an update. The KBs that are available for the system administrator contains a lot information, but it is far from complete. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

This solution helps us manage our requests and inventory. Not only the requests for the IT help desk but for other departments. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

JF we are almost done with a full admin and resource guide update, reach out to us to get a copy. KB and articles are next!

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CM
Coordonnateur des actifs de service et des configurations
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about C2 ITSM?

That we can adapt C2 itsm to your need an our reality. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Nothing, we have great support fromC2 weather is about cloud migration, uses of C2 or how we can adapt the tool for our need. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

It help us, with the coordination of all our IT assets. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Thanks for your review Claude!

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RL
Analyste en informatique
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about C2 ITSM?

The flexibility of the tool and the customer service provided by the team of analysts and technicians. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The graduation of improvements made from a test environment to the production environment. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Allows for the support of the implementation and management of the various ITIL processes in our organization. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Thanks for your review Roxane! Teach out to us in order to get our assistance with managing how your data and configurations are copied from your pre-prod to your production environments (both-ways really), we have internal tools that can help.

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Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about C2 ITSM?

C2 is a very intuitive software, the CMDB allows for the management of our equipment and software inventory. The integration with Azure fits very well into our infrastructure. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

There is a lack of better integration with SCCM for the automatic management of computer inventory. Managing projects using C2 has been complicated for our team. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Centralized ticket management, a single entry point for my organization. The inventory of our equipment allows me to make short and long-term decisions. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Thanks for your great review! Enhancement to our SCCM (end point manager and Intune) synchronization has been completed. Reach out to get more details.

Helpful?
Share
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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about C2 ITSM?

The custom business rules that we can create

The client portal is very effective in retrieving more information from them

The available ways to implement connectors

The built-in knowledge base Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The complexity of making simple tasks

The long waiting period for bug fixes and changes

3rd party implementations are very rough; see nonexistent.

The kickoff is too slow and too long Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Mostly trying to integrate many tools into one. We are not there yet, but we are close to reach our goal. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Really appreciate your input! Pretty much everything in your list currently an active element on our development roadmap or will become active in the next few months. I have a spot open on our advisory board, reach out if interested to find out more!

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Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about C2 ITSM?

Automation of certain tasks, process optimization, very extensive personalization, and the product catalog and knowledge base are very effective with keyword search as assets. Support in French, multiplatform, personalized development, and the concern for supplier support. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

It is a tool in which we must invest time to benefit from its effectiveness. The reports are limited and are not useful for all fields.

The application has some slowdowns, but it is smooth 90% of the time. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

We have automated processes and facilitated contact with customers. Our clients have access to a knowledge base and self-service queries, even outside of business hours. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Thanks for your input! Our reporting and dashboards will receive a full revamp this year so stay tuned for major enhancements!

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DG
Expert Business Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about C2 ITSM?

Easy to configure for customizing. We have many BU with different process Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

A lack of performance. Update versions are difficult. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

Many automatisms we configure by ourselves help our process to be automated. Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

Our fully redundant and high-availability ISO 27001 and SOC-2 certified infrastructure has recently gotten a HUGE boost in performance. Contact us to get more details!

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RM
Analyste spécialisé en sécurité
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI
What do you like best about C2 ITSM?

Understand the reality of IT for a company like ours. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Nothing since it practically meets all our needs. Review collected by and hosted on G2.com.

What problems is C2 ITSM solving and how is that benefiting you?

The management of incidents according to the model used in IT Review collected by and hosted on G2.com.

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Response from Mathieu Leblanc of C2 ITSM
Editedit

I am happy to hear that you find that C2 ITSM meets all of your needs Robert!

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C2 ITSM