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Compare C2 ITSM and Jira Service Management 
At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (40.6% of reviews)
Entry-Level Pricing
$49.00 1 Named seat Per Month
0/agent/month
C2 ITSM
Star Rating
(40)4.2 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Entry-Level Pricing
$49.00 1 Named seat Per Month
Browse all 2 pricing plansJira Service Management
Star Rating
(795)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while C2 ITSM's ticket creation experience is less favorable, indicating that Jira's interface is more intuitive and user-friendly.
- Reviewers mention that C2 ITSM shines in timely alerts, scoring 9.7 compared to Jira's 9.1, suggesting that C2 ITSM provides more effective notifications for critical incidents, which can enhance response times.
- G2 users highlight that Jira Service Management offers superior ticket collaboration features with a score of 9.1, whereas C2 ITSM's collaboration tools are not as robust, indicating that Jira may facilitate better teamwork and communication among support staff.
- Users on G2 report that C2 ITSM has a more comprehensive knowledge base integration with a score of 9.4, compared to Jira's 8.3, suggesting that C2 ITSM may provide better resources for users seeking self-service support.
- Reviewers say that Jira Service Management's reporting capabilities, particularly in dashboards, are rated at 8.4, while C2 ITSM's dashboards score significantly lower at 6.9, indicating that Jira offers more insightful analytics for performance tracking.
- Users report that C2 ITSM excels in automating ticket routing with a score of 9.2, compared to Jira's 8.7, suggesting that C2 ITSM may provide more efficient processes for managing incoming requests, which can lead to faster resolution times.
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Pricing
Entry-Level Pricing
C2 ITSM
C2 ITSM - Named
$49.00
1 Named seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:
- Incident Management
- Problem Management
- Change Management
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
C2 ITSM
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
8.3
35
8.7
693
Ease of Use
8.4
35
8.1
697
Ease of Setup
7.5
25
7.7
307
Ease of Admin
8.3
24
7.7
286
Quality of Support
8.1
35
8.3
583
Has the product been a good partner in doing business?
8.1
24
8.6
264
Product Direction (% positive)
7.8
32
8.4
667
Features by Category
Ticket and Case Management
Not enough data
9.0
33
Not enough data
9.2
31
Not enough data
8.7
33
Not enough data
8.9
31
Not enough data
8.6
30
Not enough data
8.6
32
Not enough data
9.1
32
Not enough data
8.2
30
Generative AI
Not enough data
7.9
13
Not enough data
8.1
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
34
Not enough data
8.7
34
Not enough data
8.1
27
Not enough data
8.0
25
Not enough data
7.8
24
Platform
Not enough data
7.7
31
Not enough data
8.2
34
Not enough data
8.4
33
Not enough data
9.0
31
Not enough data
8.5
32
Not enough data
8.4
30
Administration
Not enough data
9.0
83
|
Verified
Not enough data
8.5
77
|
Verified
Not enough data
8.9
88
|
Verified
Service Desk
Not enough data
9.0
95
|
Verified
Not enough data
9.0
94
|
Verified
Not enough data
8.9
94
|
Verified
Management
Not enough data
9.1
71
|
Verified
Not enough data
9.0
66
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.6
58
|
Verified
Functionality
Not enough data
9.1
75
|
Verified
Not enough data
9.0
67
Not enough data
8.7
72
|
Verified
Not enough data
8.9
71
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
5
9.0
78
|
Verified
9.7
6
|
Verified
9.1
82
|
Verified
8.6
6
|
Verified
9.1
82
|
Verified
Not enough data
9.7
5
Management Tools
8.8
7
|
Verified
9.0
82
|
Verified
8.8
7
|
Verified
8.9
81
|
Verified
9.0
5
|
Verified
9.2
70
|
Verified
Generative AI
Not enough data
8.1
12
Not enough data
8.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.2
8
8.7
224
8.2
10
8.7
233
9.5
10
8.7
243
9.4
8
8.3
199
8.1
8
8.3
196
Reporting
6.9
8
8.4
229
8.1
8
8.4
223
7.0
5
7.9
154
Access & Usability
Not enough data
7.8
150
7.8
6
8.5
198
8.5
8
8.4
161
Not enough data
8.3
157
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2 ITSM and Jira Service Management are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
C2 ITSM is categorized as IT Asset Management
Jira Service Management is categorized as IT Alerting and Help Desk
Reviews
Reviewers' Company Size
C2 ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
25.6%
Education Management
10.3%
Computer Software
10.3%
Financial Services
7.7%
Information Technology and Services
5.1%
Other
41.0%
Information Technology and Services
30.4%
Computer Software
16.2%
Internet
5.5%
Financial Services
4.7%
Telecommunications
3.6%
Other
39.6%
Most Helpful Reviews
C2 ITSM
Most Helpful Favorable Review
Robert M.
Verified User in Health, Wellness and Fitness
Understand the reality of IT for a company like ours.
Most Helpful Critical Review
Verified User in Government Administration
Nothing is pre-configured for IT Department. Everything has to be configured.
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Robert M.
Verified User in Health, Wellness and Fitness
Understand the reality of IT for a company like ours.
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Verified User in Government Administration
Nothing is pre-configured for IT Department. Everything has to be configured.
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Alternatives
Discussions
C2 ITSM has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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