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Alejandro G.
AG
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How does the licensing system work?

Are the licenses for management users or all users? To generate another project is another license required? Thanks,
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Dan W.
DW
Support Analyst
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Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by mistake so you are not licensed with them included. New projects don't require additional licensing. It's all based on the number of users and the level of subscription.
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