Overall Satisfaction Score
99
The Top 20 Incident Management Software
Check out this list of the top Incident Management Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Incident Management Software
Top Industries of Reviewers:
Information Technology and Services
57%
Hospital & Health Care
17%
Computer Software
15%
Financial Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.6
9.5
Ease of Setup
Average: 9.3
8.4
Quality of Support
Average: 9.5
9.0
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
98
Top Industries of Reviewers:
Information Technology and Services
59%
Computer & Network Security
28%
Hospital & Health Care
8%
Construction
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
80
Top Industries of Reviewers:
Information Technology and Services
48%
Financial Services
21%
Computer Software
18%
Hospital & Health Care
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
62%
Construction
14%
Financial Services
13%
Computer Software
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.3
8.6
Quality of Support
Average: 9.5
8.6
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
33%
Financial Services
33%
Information Technology and Services
24%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.4
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
9.5
Overall Satisfaction Score
75
Top Industries of Reviewers:
Information Technology and Services
42%
Computer Software
30%
Marketing and Advertising
15%
Internet
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.5
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
69
Top Industries of Reviewers:
Marketing and Advertising
34%
Information Technology and Services
32%
Computer Software
26%
Management Consulting
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.6
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.6
8.9
Ease of Setup
Average: 9.3
8.3
Quality of Support
Average: 9.5
8.7
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
60%
Information Services
15%
Computer & Network Security
15%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.6
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
69
Top Industries of Reviewers:
Banking
50%
Hospital & Health Care
29%
Financial Services
14%
Consumer Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
62%
Computer & Network Security
23%
Computer Software
8%
Construction
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
69%
Marketing and Advertising
13%
Information Technology and Services
13%
Construction
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
65
Top Industries of Reviewers:
Information Technology and Services
33%
Computer Software
22%
Higher Education
22%
Internet
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
64
Top Industries of Reviewers:
Government Administration
33%
Information Technology and Services
33%
Computer & Network Security
22%
Events Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
61
Top Industries of Reviewers:
Computer Software
36%
Information Technology and Services
33%
Financial Services
28%
Banking
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
61
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Museums and Institutions
33%
Computer & Network Security
17%
Electrical/Electronic Manufacturing
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
8.7
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
58
Top Industries of Reviewers:
Information Technology and Services
42%
Computer Software
38%
Internet
11%
Financial Services
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
56
Top Industries of Reviewers:
Financial Services
43%
Insurance
25%
Information Technology and Services
18%
Hospital & Health Care
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.3
8.6
Overall Satisfaction Score
56
Top Industries of Reviewers:
Financial Services
35%
Computer Software
32%
Information Technology and Services
26%
Telecommunications
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.1
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
55
Top Industries of Reviewers:
Information Technology and Services
66%
Computer Software
14%
Marketing and Advertising
11%
Broadcast Media
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
54
Top Industries of Reviewers:
Hospital & Health Care
38%
Banking
25%
Financial Services
25%
Electrical/Electronic Manufacturing
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.3
9.5
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