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At a Glance
DevRev
DevRev
Star Rating
(133)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Information
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plans
Fin by Intercom
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Information
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Intercom excels in its live chat functionality, receiving a score of 9.3, while DevRev's live chat feature is slightly lower at 9.0. Reviewers mention that Intercom's live chat is intuitive and integrates seamlessly with their workflows.
  • Reviewers mention that DevRev shines in its quality of support, scoring 9.2 compared to Intercom's 8.7. Users on G2 appreciate the responsiveness and helpfulness of DevRev's support team, often highlighting their quick resolution times.
  • Users say that both platforms have strong ticket management capabilities, with Intercom and DevRev both scoring 8.7 for ticket creation user experience. However, reviewers mention that DevRev's ticket collaboration features, scoring 9.2, provide a more robust environment for team collaboration compared to Intercom.
  • G2 users report that DevRev's customer and contacts database is superior, scoring 9.3 against Intercom's 8.7. Reviewers highlight the ease of managing customer information and the effectiveness of DevRev's database in supporting their customer engagement strategies.
  • Users on G2 mention that Intercom's response automation feature, scoring 8.5, is effective but not as advanced as DevRev's, which scored 8.9. Reviewers appreciate DevRev's ability to automate responses more intelligently, enhancing their customer interaction efficiency.
  • Reviewers say that while both platforms offer multi-channel coverage, Intercom scores 8.8, and DevRev's social media integration is notably weaker at 6.3. Users report that Intercom provides a more comprehensive approach to engaging customers across various channels, making it a preferred choice for businesses focused on social media engagement.
Featured Products
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
Browse all 3 pricing plans
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
Free Trial
DevRev
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.8
2,625
Ease of Use
8.7
105
8.9
2,654
Ease of Setup
8.1
53
8.5
1,284
Ease of Admin
8.9
40
8.7
1,194
Quality of Support
9.3
103
8.7
2,523
Has the product been a good partner in doing business?
9.2
39
8.8
1,194
Product Direction (% positive)
9.6
105
8.8
2,475
Features by Category
8.4
21
8.6
1,771
Ticket and Case Management
8.7
17
8.7
1031
|
Verified
8.7
17
8.8
1049
|
Verified
8.5
17
8.7
1025
|
Verified
8.8
16
8.6
1073
|
Verified
8.6
16
8.3
614
|
Verified
8.5
17
8.8
1070
|
Verified
8.9
17
8.8
993
|
Verified
8.8
16
8.6
894
|
Verified
Generative AI
8.8
15
8.3
187
8.8
15
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
17
8.9
825
|
Verified
8.6
17
8.8
1024
|
Verified
8.7
17
9.4
1197
|
Verified
6.4
15
8.3
748
5.6
15
7.6
464
Platform
7.0
19
8.3
638
|
Verified
8.3
21
8.3
1156
|
Verified
8.9
19
8.8
741
|
Verified
8.5
19
8.7
707
|
Verified
7.3
18
8.1
933
|
Verified
7.3
18
8.1
936
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.4
558
Messenger
Not enough data
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Channels
Not enough data
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Customers
Not enough data
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
9.2
10
Not enough data
Administration
8.7
9
Not enough data
9.4
8
Not enough data
9.7
10
Not enough data
Knowledge Management
9.0
10
Not enough data
9.2
8
Not enough data
8.0
9
Not enough data
Compliance
9.0
8
Not enough data
9.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
Customer Support
9.1
9
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
Data Security
9.8
8
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Administration
9.3
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
Generative AI
9.6
9
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.7
226
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
227
Channels
Not enough data
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Design
Not enough data
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Complaint ManagementHide 8 FeaturesShow 8 Features
8.9
10
Not enough data
Usability
9.3
10
Not enough data
9.0
10
Not enough data
9.1
9
Not enough data
Reporting
9.0
7
Not enough data
8.3
8
Not enough data
8.8
7
Not enough data
Generative AI
9.2
8
Not enough data
8.6
7
Not enough data
9.4
7
8.6
104
Productivity Tools
8.3
7
9.0
101
9.3
7
8.5
99
9.5
7
8.4
94
9.3
7
8.8
96
9.3
7
8.8
96
9.3
7
8.7
96
9.5
7
8.8
98
Analytics
8.6
7
8.2
85
8.3
7
8.4
93
7.5
6
8.3
93
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
9.1
72
Responses
Not enough data
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Automation - AI Agents
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Platform
Not enough data
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Autonomy - AI Agents
Not enough data
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
34
Not enough data
8.8
629
Responses
Not enough data
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Platform
Not enough data
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
84
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.8
1,172
Conversational Platform
Not enough data
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Support Automation
Not enough data
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.7
141
Customer Support
Not enough data
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Automation
Not enough data
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Artificial Intelligence
Not enough data
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
8.3
20
8.7
1,711
Generative AI
7.5
6
8.3
228
7.5
6
8.3
226
Feature Not Available
Feature Not Available
Communication
9.1
9
9.3
1361
|
Verified
8.9
9
8.9
1369
|
Verified
9.0
7
8.8
1115
|
Verified
9.0
7
9.1
1280
|
Verified
8.6
6
8.5
522
Internal Use
8.3
21
8.3
1156
|
Verified
8.3
7
8.8
1022
|
Verified
8.1
6
8.4
973
|
Verified
9.0
8
8.7
1172
|
Verified
8.8
7
9.0
1244
|
Verified
9.0
8
8.6
1214
|
Verified
8.9
17
8.7
679
Generative AI
8.9
16
Feature Not Available
Self-Service Experience
9.0
16
9.0
595
8.8
16
8.9
594
Feature Not Available
Feature Not Available
7.1
14
8.3
434
8.6
16
8.5
480
Self-Service Platform
8.9
16
8.7
476
8.8
16
8.8
480
8.9
15
8.3
418
9.2
16
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.2
89
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
81
Not enough data
9.0
78
Not enough data
9.6
81
Channels
Not enough data
9.4
81
Not enough data
8.8
80
Not enough data
9.5
83
Not enough data
8.5
73
Not enough data
8.8
75
Insight
Not enough data
9.2
78
Not enough data
9.3
79
Not enough data
8.9
75
Not enough data
9.4
75
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
8.8
14
Not enough data
Generative AI
8.9
14
Feature Not Available
9.2
14
Feature Not Available
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
9.3
10
Not enough data
Communication
8.7
10
Not enough data
9.0
8
Not enough data
7.6
9
Not enough data
Planning
8.1
7
Not enough data
8.5
8
Not enough data
7.4
7
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
Workflow Management
8.3
6
Not enough data
8.9
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Automation
Not enough data
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Autonomy
Not enough data
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
DevRev
DevRev
Small-Business(50 or fewer emp.)
39.2%
Mid-Market(51-1000 emp.)
50.8%
Enterprise(> 1000 emp.)
10.0%
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.9%
Mid-Market(51-1000 emp.)
36.9%
Enterprise(> 1000 emp.)
4.2%
Reviewers' Industry
DevRev
DevRev
Computer Software
21.4%
Financial Services
20.6%
Information Technology and Services
12.2%
Insurance
5.3%
Accounting
4.6%
Other
35.9%
Fin by Intercom
Fin by Intercom
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Most Helpful Reviews
DevRev
DevRev
Most Helpful Favorable Review
MC
Mayur c.
Verified User in Entertainment

Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.

Most Helpful Critical Review
AJ
Aman J.
Verified User in Entertainment

The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available.

Fin by Intercom
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
LW
Leanna W.
Verified User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Verified User
G
Verified User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

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Discussions
DevRev
DevRev Discussions
Monty the Mongoose crying
DevRev has no discussions with answers
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more