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Compare DevRev and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
DevRev
Star Rating
(133)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk Support Suite
Star Rating
(6,222)4.3 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, DevRev's ticketing system, while still strong, scores slightly lower at 9.2, indicating a more robust feature set that some users find beneficial.
- Reviewers mention that the quality of support for DevRev is notably high, scoring 9.2, which users appreciate for its responsiveness and helpfulness. Zendesk Support Suite, while also providing good support at 8.4, does not match the level of satisfaction reported by DevRev users.
- G2 users highlight the ease of administration in DevRev, scoring 8.8, particularly praising its user, role, and access management features. In comparison, Zendesk Support Suite scores 8.3, indicating that while it is functional, it may not offer the same level of intuitive management that DevRev provides.
- Users on G2 report that DevRev's response automation features are superior, with a score of 8.9, which allows for more efficient handling of customer inquiries. Zendesk Support Suite, with a score of 8.4, is effective but does not provide the same level of automation that users find beneficial in DevRev.
- Reviewers mention that the knowledge base functionality in DevRev is highly rated at 9.3, with users appreciating its searchable articles and community forums. Zendesk Support Suite, while also offering a knowledge base, scores lower at 8.5, suggesting that users may find DevRev's resources more comprehensive and user-friendly.
- Users say that DevRev shines in its integrations, scoring 9.3, which allows for seamless connectivity with other tools and platforms. Zendesk Support Suite, with a score of 8.2, offers integrations but may not provide the same breadth or ease of use that DevRev users report enjoying.
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Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
DevRev
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.6
4,812
Ease of Use
8.7
105
8.5
4,855
Ease of Setup
8.1
53
7.9
2,921
Ease of Admin
8.9
40
8.2
2,945
Quality of Support
9.3
103
8.4
4,501
Has the product been a good partner in doing business?
9.2
39
8.4
2,869
Product Direction (% positive)
9.6
105
7.9
4,467
Features by Category
Ticket and Case Management
8.7
17
8.8
2268
|
Verified
8.7
17
8.7
2284
|
Verified
8.5
17
8.5
2209
|
Verified
8.8
16
8.4
2056
|
Verified
8.6
16
8.1
1644
|
Verified
8.5
17
8.4
2121
|
Verified
8.9
17
8.6
2108
|
Verified
8.8
16
8.2
1575
|
Verified
Generative AI
8.8
15
7.3
138
8.8
15
7.2
140
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
17
8.4
1786
|
Verified
8.6
17
8.8
2032
|
Verified
8.7
17
8.4
1450
|
Verified
6.4
15
8.0
1155
|
Verified
5.6
15
8.1
1039
|
Verified
Platform
7.0
19
7.7
1128
|
Verified
8.3
21
8.0
1496
|
Verified
8.9
19
8.2
1696
|
Verified
8.5
19
8.1
1487
|
Verified
7.3
18
7.8
2086
|
Verified
7.3
18
7.9
2155
|
Verified
Administration
Not enough data
8.4
193
|
Verified
Feature Not Available
7.9
174
|
Verified
Not enough data
8.3
221
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
186
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
8.3
176
|
Verified
Feature Not Available
8.0
136
|
Verified
Not enough data
8.2
129
Functionality
Not enough data
9.0
201
|
Verified
Not enough data
8.5
165
Not enough data
8.4
173
|
Verified
Not enough data
8.6
183
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
9
8.1
581
9.4
8
7.9
562
9.7
10
8.2
624
Knowledge Management
9.0
10
8.6
765
9.2
8
8.2
615
8.0
9
7.8
667
Compliance
9.0
8
8.3
545
9.0
8
8.2
507
9.8
8
8.2
510
9.4
8
8.0
482
Customer Support
9.1
9
8.0
626
9.0
8
7.8
602
9.0
8
7.8
437
Data Security
9.8
8
8.1
450
9.4
8
8.1
452
9.4
8
8.3
543
9.2
8
8.5
489
Administration
9.3
10
8.2
636
9.5
10
8.3
747
9.5
10
8.6
751
Generative AI
9.6
9
Feature Not Available
Usability
9.3
10
8.3
600
9.0
10
8.3
595
9.1
9
8.3
566
Reporting
9.0
7
8.3
525
8.3
8
7.9
499
8.8
7
8.1
579
Generative AI
9.2
8
7.1
118
8.6
7
7.0
117
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
405
Not enough data
8.0
402
Not enough data
8.3
389
Not enough data
8.1
387
Not enough data
8.1
295
Platform
Not enough data
8.6
409
Not enough data
8.2
406
Not enough data
8.2
402
Not enough data
8.2
402
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
394
Generative AI
Not enough data
8.1
53
Not enough data
7.9
52
Conversational Platform
Not enough data
8.1
775
Not enough data
8.2
634
Not enough data
8.1
601
Not enough data
8.1
668
Support Automation
Not enough data
8.1
636
Not enough data
8.2
679
Not enough data
8.4
632
Not enough data
8.0
710
Generative AI
Not enough data
7.6
126
Not enough data
7.7
126
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
78
Not enough data
8.4
86
Administration
Not enough data
8.1
92
Not enough data
8.9
140
Not enough data
8.2
97
Not enough data
8.4
129
Customer Support
Not enough data
7.4
28
Not enough data
6.4
23
Not enough data
7.6
28
Automation
Not enough data
7.6
27
Not enough data
8.3
27
Not enough data
7.7
28
Artificial Intelligence
Not enough data
7.3
28
Not enough data
7.2
29
Not enough data
7.1
29
Generative AI
7.5
6
Feature Not Available
7.5
6
7.5
79
Feature Not Available
Feature Not Available
Communication
9.1
9
8.6
797
|
Verified
8.9
9
8.4
815
|
Verified
9.0
7
8.0
572
9.0
7
8.4
593
|
Verified
8.6
6
7.9
373
Internal Use
8.3
21
8.0
1496
|
Verified
8.3
7
8.4
705
|
Verified
8.1
6
8.0
506
9.0
8
8.4
753
8.8
7
8.6
680
|
Verified
9.0
8
8.2
707
|
Verified
Generative AI
8.9
16
Feature Not Available
Self-Service Experience
9.0
16
8.5
1426
8.8
16
8.4
1363
Feature Not Available
8.0
954
7.1
14
7.7
577
8.6
16
7.9
709
Self-Service Platform
8.9
16
8.2
757
8.8
16
8.2
772
8.9
15
7.6
589
9.2
16
8.1
735
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7(won by default)
41
Not enough data
6.7(won by default)
42
Process
Not enough data
8.4(won by default)
527
Not enough data
9.0(won by default)
703
Not enough data
8.8(won by default)
652
Channels
Not enough data
9.0(won by default)
702
Not enough data
8.3(won by default)
548
Not enough data
8.7(won by default)
526
Not enough data
8.2(won by default)
448
Not enough data
8.3(won by default)
384
Insight
Not enough data
8.1(won by default)
502
Not enough data
8.3(won by default)
613
Not enough data
8.4(won by default)
525
Not enough data
8.7(won by default)
632
Generative AI
8.9
14
7.5
52
9.2
14
7.5
51
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.7
10
Not enough data
9.0
8
Not enough data
7.6
9
Not enough data
Planning
8.1
7
Not enough data
8.5
8
Not enough data
7.4
7
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
Workflow Management
8.3
6
Not enough data
8.9
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zendesk Support Suite are categorized as Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Product Management
Zendesk Support Suite is categorized as Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, AI IT Agents, Genesys AppFoundry Marketplace, Google Workspace for Sales, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.4%
Financial Services
20.6%
Information Technology and Services
12.2%
Insurance
5.3%
Accounting
4.6%
Other
35.9%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
DevRev
Most Helpful Favorable Review
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Most Helpful Critical Review
Aman J.
Verified User in Entertainment
The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Aman J.
Verified User in Entertainment
The total number of sessions recorded on any given day suddenly drop from 20K to 5K. ANR% of UE dont match ANR% or Crash % of Payment Gateway. Download report of overall numbers is not available.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
DevRev has no discussions with answers
Zendesk is a popular customer service platform known for its user-friendly interface and robust features. It is generally well-regarded for its ability to streamline customer support processes, offering tools for ticketing, live chat, and customer engagement. However, its effectiveness can vary depending on the specific needs and size of a business. It's recommended to evaluate its features against your requirements to determine if it's a good fit for you.
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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