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Best Genesys AppFoundry Marketplace

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

Be available for purchase or integration through the Genesys AppFoundry Marketplace
Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

Best Genesys AppFoundry Marketplace At A Glance

Best Free Software:
Genesys Cloud CX
Genesys Cloud CX

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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221 Listings in Genesys AppFoundry Marketplace Available
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Genesys Cloud CX
(1,432)4.4 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,496 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
Get a quote
Zendesk Support Suite
(6,223)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
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DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.2
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®

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Tenfold
(171)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

    Users
    • Business Account Manager
    • Account Executive
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tenfold Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy of Information
    1
    Call Management
    1
    CRM Integration
    1
    Integrations
    1
    Salesforce Integration
    1
    Cons
    Limited Features
    1
    Not Intuitive
    1
    Screen Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

Users
  • Business Account Manager
  • Account Executive
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
Tenfold Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy of Information
1
Call Management
1
CRM Integration
1
Integrations
1
Salesforce Integration
1
Cons
Limited Features
1
Not Intuitive
1
Screen Issues
1
Slow Loading
1
Slow Performance
1
Tenfold features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
LivePerson
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,879 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Ownership
NASDAQ: LPSN
Read Tenfold Reviews
Lightico
(369)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

    Users
    • sales advisor
    • sales
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 61% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lightico features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.1
    Ease of Setup
    Average: 8.6
    9.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lightico
    Year Founded
    2014
    HQ Location
    New York, NY
    Twitter
    @lightico
    2,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

Users
  • sales advisor
  • sales
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 61% Enterprise
  • 26% Mid-Market
Lightico features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.1
Ease of Setup
Average: 8.6
9.5
Ease of Use
Average: 8.6
Seller Details
Seller
Lightico
Year Founded
2014
HQ Location
New York, NY
Twitter
@lightico
2,778 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Read Lightico Reviews
Jabra Headsets And Speakerphones
(31)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 42% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jabra Headsets And Speakerphones Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Communication
    1
    Customer Support
    1
    Implementation Ease
    1
    Integrations
    1
    Cons
    Poor Call Quality
    1
    Poor Customer Support
    1
    Poor Reporting
    1
    Voice Quality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    9.2
    Ease of Setup
    Average: 8.6
    9.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jabra
    Year Founded
    1869
    HQ Location
    Copenhagen, DK
    Twitter
    @jabra_us
    15,027 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,946 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivi

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 42% Enterprise
  • 35% Mid-Market
Jabra Headsets And Speakerphones Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Communication
1
Customer Support
1
Implementation Ease
1
Integrations
1
Cons
Poor Call Quality
1
Poor Customer Support
1
Poor Reporting
1
Voice Quality
1
Jabra Headsets And Speakerphones features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
9.2
Ease of Setup
Average: 8.6
9.9
Ease of Use
Average: 8.6
Seller Details
Seller
Jabra
Year Founded
1869
HQ Location
Copenhagen, DK
Twitter
@jabra_us
15,027 Twitter followers
LinkedIn® Page
www.linkedin.com
1,946 employees on LinkedIn®
Read Jabra Headsets And Speakerphones Reviews
Qualtrics Customer Experience
(736)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Analytics
    8
    Customer Support
    7
    Dashboard Usability
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    4
    Expensive
    3
    Inaccurate Data Analysis
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Ease of Admin
    Average: 8.6
    7.6
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Analytics
8
Customer Support
7
Dashboard Usability
6
Cons
Improvement Needed
6
Limited Customization
4
Expensive
3
Inaccurate Data Analysis
3
Integration Issues
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
7.9
Ease of Admin
Average: 8.6
7.6
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,455 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®
Get a quote
PowerBI for PureCloud
(26)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

    Users
    No information available
    Industries
    • Accounting
    Market Segment
    • 46% Mid-Market
    • 31% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PowerBI for PureCloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
    9.2
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud

Users
No information available
Industries
  • Accounting
Market Segment
  • 46% Mid-Market
  • 31% Small-Business
PowerBI for PureCloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease of Admin
Average: 8.6
9.2
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read PowerBI for PureCloud Reviews
Microsoft Dynamics 365 Connector
(24)4.2 out of 5
View top Consulting Services for Microsoft Dynamics 365 Connector
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft Dynamics 365 Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Integrations
    7
    Easy Integrations
    5
    Automation
    3
    Customer Support
    3
    Cons
    Expensive
    4
    Difficult Learning
    2
    Missing Features
    2
    Complexity
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Dynamics 365 Connector features and usability ratings that predict user satisfaction
    7.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows hav

Users
No information available
Industries
No information available
Market Segment
  • 38% Small-Business
  • 33% Enterprise
Microsoft Dynamics 365 Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Integrations
7
Easy Integrations
5
Automation
3
Customer Support
3
Cons
Expensive
4
Difficult Learning
2
Missing Features
2
Complexity
1
Difficult Setup
1
Microsoft Dynamics 365 Connector features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Microsoft Dynamics 365 Connector Reviews
ZOHO CRM CONNECTOR
(21)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZOHO CRM CONNECTOR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Features Variety
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 38% Mid-Market
ZOHO CRM CONNECTOR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Features Variety
1
Cons
This product has not yet received any negative sentiments.
ZOHO CRM CONNECTOR features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read ZOHO CRM CONNECTOR Reviews
Teleopti WFM Integration
(14)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 57% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teleopti WFM Integration Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teleopti WFM Integration features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,270 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    577 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Tele

Users
No information available
Industries
  • Retail
Market Segment
  • 57% Enterprise
  • 36% Mid-Market
Teleopti WFM Integration Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
Limited Functionality
1
Teleopti WFM Integration features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Calabrio
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,270 Twitter followers
LinkedIn® Page
www.linkedin.com
577 employees on LinkedIn®
Read Teleopti WFM Integration Reviews
Appian
(475)4.5 out of 5
View top Consulting Services for Appian
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Consultant
    • Manager
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-code platform that allows for the rapid development and deployment of applications, with a focus on process automation and AI integration.
    • Reviewers appreciate Appian's ability to streamline the development process, its robust integration capabilities, and its continuous innovation, particularly in the realm of AI and process automation.
    • Reviewers experienced issues with Appian's UI capabilities not being fully customizable, difficulties with debugging complex integrations, vague system errors, high licensing costs, and limitations in the tool's expression rules and screen design capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appian Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Innovation
    33
    Fast Development
    30
    Automation
    29
    Low Code
    29
    Cons
    Limited Features
    23
    Limitations
    21
    Limited Customization
    19
    Lacking Features
    18
    Missing Features
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.4
    Ease of Setup
    Average: 8.6
    8.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Consultant
  • Manager
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-code platform that allows for the rapid development and deployment of applications, with a focus on process automation and AI integration.
  • Reviewers appreciate Appian's ability to streamline the development process, its robust integration capabilities, and its continuous innovation, particularly in the realm of AI and process automation.
  • Reviewers experienced issues with Appian's UI capabilities not being fully customizable, difficulties with debugging complex integrations, vague system errors, high licensing costs, and limitations in the tool's expression rules and screen design capabilities.
Appian Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Innovation
33
Fast Development
30
Automation
29
Low Code
29
Cons
Limited Features
23
Limitations
21
Limited Customization
19
Lacking Features
18
Missing Features
15
Appian features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.4
Ease of Setup
Average: 8.6
8.7
Ease of Use
Average: 8.6
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,432 Twitter followers
LinkedIn® Page
www.linkedin.com
2,232 employees on LinkedIn®
Poly
(17)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Enterprise
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Poly features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HP
    HQ Location
    Palo Alto, CA
    Twitter
    @HP
    1,144,994 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    160,556 employees on LinkedIn®
    Ownership
    HPQ
    Total Revenue (USD mm)
    $56,639
Product Description
How are these determined?Information
This description is provided by the seller.

Plantronics and Polycom are relaunching as Poly to focus on providing collaboration and communication tools for the modern workspace. Poly will focus on the human experience of communications and coll

Users
No information available
Industries
No information available
Market Segment
  • 47% Enterprise
  • 41% Small-Business
Poly features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.6
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
HP
HQ Location
Palo Alto, CA
Twitter
@HP
1,144,994 Twitter followers
LinkedIn® Page
www.linkedin.com
160,556 employees on LinkedIn®
Ownership
HPQ
Total Revenue (USD mm)
$56,639
Read Poly Reviews
ProcedureFlow
(42)4.7 out of 5
Save to My Lists
Entry Level Price:$27.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProcedureFlow features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Ease of Admin
    Average: 8.6
    9.8
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProcedureFlow
    Year Founded
    2015
    HQ Location
    Saint John, NB
    Twitter
    @ProcedureFlow
    368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProcedureFlow is a reimagined knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. By providin

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ProcedureFlow features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.8
Ease of Admin
Average: 8.6
9.8
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
ProcedureFlow
Year Founded
2015
HQ Location
Saint John, NB
Twitter
@ProcedureFlow
368 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Read ProcedureFlow Reviews
Shelf
(139)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Shelf Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Knowledge Base
    3
    Easy Integrations
    2
    Efficiency
    2
    Time-saving
    2
    Cons
    Missing Features
    2
    Difficult Learning Curve
    1
    Editing Difficulties
    1
    Editing Limitations
    1
    Error Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Shelf features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shelf
    Company Website
    HQ Location
    Stamford, CT
    Twitter
    @shelf_io
    1,238 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens f

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Shelf Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Knowledge Base
3
Easy Integrations
2
Efficiency
2
Time-saving
2
Cons
Missing Features
2
Difficult Learning Curve
1
Editing Difficulties
1
Editing Limitations
1
Error Issues
1
Shelf features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Shelf
Company Website
HQ Location
Stamford, CT
Twitter
@shelf_io
1,238 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
Get a quote
Zendesk - Custom Data Actions
(13)4.7 out of 5
View top Consulting Services for Zendesk - Custom Data Actions
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 69% Mid-Market
    • 15% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.8
    Ease of Admin
    Average: 8.6
    9.8
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
  • Financial Services
Market Segment
  • 69% Mid-Market
  • 15% Enterprise
Zendesk - Custom Data Actions features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.8
Ease of Admin
Average: 8.6
9.8
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Zendesk - Custom Data Actions Reviews
Stripe - Custom Data Actions
(12)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stripe - Custom Data Actions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visibility
    1
    Ease of Use
    1
    Navigation Ease
    1
    Cons
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 17% Mid-Market
Stripe - Custom Data Actions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visibility
1
Ease of Use
1
Navigation Ease
1
Cons
Poor Customer Support
1
Stripe - Custom Data Actions features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Stripe - Custom Data Actions Reviews
Google Analytics & AdWords Integration By Outleads - For Marketers
(11)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customiza

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Analytics & AdWords Integration By Outleads - For Marketers features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Ease of Admin
    Average: 8.6
    6.7
    Ease of Setup
    Average: 8.6
    7.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outleads
    Year Founded
    2013
    HQ Location
    New York City, NY
    Twitter
    @Outleads
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customiza

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 27% Enterprise
Google Analytics & AdWords Integration By Outleads - For Marketers features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
7.5
Ease of Admin
Average: 8.6
6.7
Ease of Setup
Average: 8.6
7.9
Ease of Use
Average: 8.6
Seller Details
Seller
Outleads
Year Founded
2013
HQ Location
New York City, NY
Twitter
@Outleads
161 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Google Analytics & AdWords Integration By Outleads - For Marketers Reviews
Oracle Engagement Cloud Connector
(12)4.2 out of 5
View top Consulting Services for Oracle Engagement Cloud Connector
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Engagement Cloud Connector features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    7.5
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using th

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 33% Enterprise
Oracle Engagement Cloud Connector features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
7.5
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Oracle Engagement Cloud Connector Reviews
Brightmetrics
(129)4.9 out of 5
Save to My Lists
Entry Level Price:Starting at $7.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brightmetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Reporting
    9
    Insights
    5
    Useful
    5
    Cons
    Inaccurate Data Analysis
    2
    Learning Curve
    2
    Complexity
    1
    Delays
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brightmetrics features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brightmetrics
    Year Founded
    2010
    HQ Location
    Petaluma, California
    Twitter
    @brightmetrics
    363 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Brightmetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Reporting
9
Insights
5
Useful
5
Cons
Inaccurate Data Analysis
2
Learning Curve
2
Complexity
1
Delays
1
Difficult Learning
1
Brightmetrics features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Brightmetrics
Year Founded
2010
HQ Location
Petaluma, California
Twitter
@brightmetrics
363 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read Brightmetrics Reviews
Google Cloud Agent Assist
(46)4.0 out of 5
View top Consulting Services for Google Cloud Agent Assist
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Agent Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Artificial Intelligence
    4
    Communication
    4
    Efficiency
    4
    Helpful
    4
    Cons
    Cost
    4
    Expensive
    4
    Learning Curve
    4
    AI Limitations
    3
    Cost Concerns
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Agent Assist features and usability ratings that predict user satisfaction
    6.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.3
    Ease of Admin
    Average: 8.6
    7.6
    Ease of Setup
    Average: 8.6
    7.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,763,567 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,860 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Agent Assist is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist provides real time data and information

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 28% Mid-Market
Google Cloud Agent Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Artificial Intelligence
4
Communication
4
Efficiency
4
Helpful
4
Cons
Cost
4
Expensive
4
Learning Curve
4
AI Limitations
3
Cost Concerns
2
Google Cloud Agent Assist features and usability ratings that predict user satisfaction
6.3
Has the product been a good partner in doing business?
Average: 8.9
7.3
Ease of Admin
Average: 8.6
7.6
Ease of Setup
Average: 8.6
7.1
Ease of Use
Average: 8.6
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,763,567 Twitter followers
LinkedIn® Page
www.linkedin.com
310,860 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Google Cloud Agent Assist Reviews
Google Analytics / AdWords Integration By Outleads (Contact Centers)
(8)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Analytics / AdWords Integration By Outleads (Contact Centers) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Tools
    3
    Customer Support
    2
    Data Visibility
    1
    Ease of Use
    1
    Integrations
    1
    Cons
    Inaccurate Data Analysis
    2
    Export Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Analytics / AdWords Integration By Outleads (Contact Centers) features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outleads
    Year Founded
    2013
    HQ Location
    New York City, NY
    Twitter
    @Outleads
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers

Users
No information available
Industries
No information available
Market Segment
  • 63% Small-Business
  • 38% Mid-Market
Google Analytics / AdWords Integration By Outleads (Contact Centers) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Tools
3
Customer Support
2
Data Visibility
1
Ease of Use
1
Integrations
1
Cons
Inaccurate Data Analysis
2
Export Issues
1
Google Analytics / AdWords Integration By Outleads (Contact Centers) features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
Seller Details
Seller
Outleads
Year Founded
2013
HQ Location
New York City, NY
Twitter
@Outleads
161 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Google Analytics / AdWords Integration By Outleads (Contact Centers) Reviews
Bandyer
(20)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bandyer’s technology based on WebRTC allows to integrate, within any company system, a versatile, simple and immediate communication channel.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandyer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Communication
    5
    Easy Communication
    4
    Easy Setup
    4
    Organization
    3
    Cons
    Customer Support
    4
    Expensive
    4
    Poor Customer Support
    4
    Screen Sharing
    4
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandyer features and usability ratings that predict user satisfaction
    5.0
    Has the product been a good partner in doing business?
    Average: 8.9
    5.8
    Ease of Admin
    Average: 8.6
    8.1
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandyer
    Year Founded
    2016
    HQ Location
    Milano, IT
    Twitter
    @BandyerSrl
    151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bandyer’s technology based on WebRTC allows to integrate, within any company system, a versatile, simple and immediate communication channel.

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
Bandyer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Communication
5
Easy Communication
4
Easy Setup
4
Organization
3
Cons
Customer Support
4
Expensive
4
Poor Customer Support
4
Screen Sharing
4
Learning Curve
2
Bandyer features and usability ratings that predict user satisfaction
5.0
Has the product been a good partner in doing business?
Average: 8.9
5.8
Ease of Admin
Average: 8.6
8.1
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
Seller Details
Seller
Bandyer
Year Founded
2016
HQ Location
Milano, IT
Twitter
@BandyerSrl
151 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Bandyer Reviews
LumenVox
(10)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LumenVox features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LumenVox
    Year Founded
    2001
    HQ Location
    San Diego, US
    Twitter
    @lumenvox
    710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 30% Mid-Market
LumenVox features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
LumenVox
Year Founded
2001
HQ Location
San Diego, US
Twitter
@lumenvox
710 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Read LumenVox Reviews
ServiceNow - Custom Data Actions
(6)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow - Custom Data Actions features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
ServiceNow - Custom Data Actions features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.3
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read ServiceNow - Custom Data Actions Reviews
Amazon Polly
(68)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Polly features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,007 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146,764 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 29% Mid-Market
Amazon Polly features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,007 Twitter followers
LinkedIn® Page
www.linkedin.com
146,764 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read Amazon Polly Reviews
Curo Speech
(16)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) an

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Curo Speech Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    1
    Ease of Use
    1
    Features
    1
    Tools
    1
    Understanding
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Curo Speech features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    7.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Interactions
    Year Founded
    2004
    HQ Location
    Franklin, US
    Twitter
    @interactionsco
    2,015 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    381 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) an

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 31% Enterprise
Curo Speech Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
1
Ease of Use
1
Features
1
Tools
1
Understanding
1
Cons
This product has not yet received any negative sentiments.
Curo Speech features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
7.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Interactions
Year Founded
2004
HQ Location
Franklin, US
Twitter
@interactionsco
2,015 Twitter followers
LinkedIn® Page
www.linkedin.com
381 employees on LinkedIn®
Read Curo Speech Reviews
Google Cloud Text-to-Speech
(159)4.4 out of 5
View top Consulting Services for Google Cloud Text-to-Speech
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud Text-to-Speech enables developers to synthesize natural-sounding speech with 30 voices, available in multiple languages and variants. It applies DeepMind's groundbreaking research in Wave

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Text-to-Speech features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
    8.9
    Ease of Setup
    Average: 8.6
    9.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,763,567 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,860 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud Text-to-Speech enables developers to synthesize natural-sounding speech with 30 voices, available in multiple languages and variants. It applies DeepMind's groundbreaking research in Wave

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 27% Mid-Market
Google Cloud Text-to-Speech features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease of Admin
Average: 8.6
8.9
Ease of Setup
Average: 8.6
9.0
Ease of Use
Average: 8.6
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,763,567 Twitter followers
LinkedIn® Page
www.linkedin.com
310,860 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Google Cloud Text-to-Speech Reviews
Omni Intelligence
(10)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, V

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omni Intelligence features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.5
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omni Intelligence
    Year Founded
    2016
    HQ Location
    Melbourne, AU
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, V

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 30% Mid-Market
Omni Intelligence features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
7.5
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Seller Details
Seller
Omni Intelligence
Year Founded
2016
HQ Location
Melbourne, AU
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Omni Intelligence Reviews
ServiceNow Connector
(5)4.1 out of 5
View top Consulting Services for ServiceNow Connector
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and henc

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Ease of Use
    2
    API Integration
    1
    Easy Setup
    1
    Integrations
    1
    Cons
    Customization Issues
    2
    Difficult Setup
    1
    Limited Customization
    1
    Poor Documentation
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Connector features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    7.8
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and henc

Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Mid-Market
ServiceNow Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Ease of Use
2
API Integration
1
Easy Setup
1
Integrations
1
Cons
Customization Issues
2
Difficult Setup
1
Limited Customization
1
Poor Documentation
1
Update Issues
1
ServiceNow Connector features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
7.8
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read ServiceNow Connector Reviews
Creovai
(172)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Helpful
    34
    Reporting
    24
    Accuracy
    22
    Call Recording
    15
    Cons
    Call Issues
    18
    Inaccurate Data Analysis
    17
    Accuracy Issues
    15
    Learning Curve
    14
    Search Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Helpful
34
Reporting
24
Accuracy
22
Call Recording
15
Cons
Call Issues
18
Inaccurate Data Analysis
17
Accuracy Issues
15
Learning Curve
14
Search Functionality
13
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
6 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Email to Fax Handler for PureConnect
(4)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Email to Fax Handler for PureConnect features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of th

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Mid-Market
Email to Fax Handler for PureConnect features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Email to Fax Handler for PureConnect Reviews
PCIPal
(22)4.7 out of 5
View top Consulting Services for PCIPal
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PCIPal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Helpful
    2
    Implementation Ease
    2
    Platform Quality
    2
    Centralized Communication
    1
    Cons
    Missing Features
    1
    Poor Documentation
    1
    Poor Interface Design
    1
    System Instability
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PCIPal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PCIPal
    HQ Location
    London, England
    Twitter
    @PCIPAL
    1,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Ownership
    LON: PCIP
Product Description
How are these determined?Information
This description is provided by the seller.

We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect

Users
No information available
Industries
No information available
Market Segment
  • 36% Enterprise
  • 32% Mid-Market
PCIPal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Helpful
2
Implementation Ease
2
Platform Quality
2
Centralized Communication
1
Cons
Missing Features
1
Poor Documentation
1
Poor Interface Design
1
System Instability
1
PCIPal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.1
Ease of Use
Average: 8.6
Seller Details
Seller
PCIPal
HQ Location
London, England
Twitter
@PCIPAL
1,483 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Ownership
LON: PCIP
Read PCIPal Reviews
Playvox WFM
(126)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Playvox WFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    68
    Scheduling
    46
    Scheduling Ease
    41
    Tracking Performance
    22
    Efficiency
    21
    Cons
    Scheduling Issues
    14
    Missing Features
    10
    Limited Features
    7
    Slow Loading
    6
    Slow Performance
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Playvox WFM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,707 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Retail
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Playvox WFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
68
Scheduling
46
Scheduling Ease
41
Tracking Performance
22
Efficiency
21
Cons
Scheduling Issues
14
Missing Features
10
Limited Features
7
Slow Loading
6
Slow Performance
6
Playvox WFM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,707 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Read Playvox WFM Reviews
PureSocial
(6)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital ch

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PureSocial features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PureSocial
    HQ Location
    N/A
    Twitter
    @PuresocialCx
    31 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital ch

Users
No information available
Industries
No information available
Market Segment
  • 33% Enterprise
  • 33% Mid-Market
PureSocial features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
PureSocial
HQ Location
N/A
Twitter
@PuresocialCx
31 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Read PureSocial Reviews
Sugar CRM Connector
(4)3.4 out of 5
View top Consulting Services for Sugar CRM Connector
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sugar CRM Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Versatility
    1
    Cons
    Difficult Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sugar CRM Connector features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
Sugar CRM Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Versatility
1
Cons
Difficult Navigation
1
Sugar CRM Connector features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
6.7
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Sugar CRM Connector Reviews
Twilio Elastic SIP Trunking
(10)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Dep

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio Elastic SIP Trunking features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    6.7
    Ease of Setup
    Average: 8.6
    8.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    81,764 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,466 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Dep

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Twilio Elastic SIP Trunking features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
6.7
Ease of Setup
Average: 8.6
8.1
Ease of Use
Average: 8.6
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
81,764 Twitter followers
LinkedIn® Page
www.linkedin.com
6,466 employees on LinkedIn®
Ownership
NYSE: TWLO
Read Twilio Elastic SIP Trunking Reviews
WebRTC
(29)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, a

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WebRTC features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    5.4
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    7.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WebRTC
    Year Founded
    2015
    HQ Location
    Charlottesville, US
    Twitter
    @webrtc
    11,562 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, a

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 24% Mid-Market
WebRTC features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
5.4
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
7.4
Ease of Use
Average: 8.6
Seller Details
Seller
WebRTC
Year Founded
2015
HQ Location
Charlottesville, US
Twitter
@webrtc
11,562 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read WebRTC Reviews
DaVinci
(14)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centra

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Enterprise
    • 21% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DaVinci features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AMC Technology, L.L.C.
    Year Founded
    1995
    HQ Location
    Richmond, US
    Twitter
    @AMCTechnology
    488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Introducing DaVinci by AMC Technology – the leading contact center platform for cloud, premise, and hybrid setups. With a 99% uptime, DaVinci emphasizes secure Identity & Access Management, centra

Users
No information available
Industries
No information available
Market Segment
  • 64% Enterprise
  • 21% Small-Business
DaVinci features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
AMC Technology, L.L.C.
Year Founded
1995
HQ Location
Richmond, US
Twitter
@AMCTechnology
488 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Read DaVinci Reviews
emite
(5)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • emite features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eMite
    Year Founded
    2003
    HQ Location
    Sydney, NSW
    Twitter
    @eMitedotcom
    190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unleash the Power of emite Advanced CX Analytics: Elevate Your Customer Experience! Discover the game-changing potential of emite Advanced CX Analytics. Gain deep insights into customer interactions,

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Small-Business
emite features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.8
Ease of Use
Average: 8.6
Seller Details
Seller
eMite
Year Founded
2003
HQ Location
Sydney, NSW
Twitter
@eMitedotcom
190 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read emite Reviews
Genesys Cloud - Custom Data Actions
(3)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud - Custom Data Actions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Ease of Use
    1
    Easy Setup
    1
    Time-saving
    1
    Cons
    Difficult Learning
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud - Custom Data Actions features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Genesys Cloud custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
No information available
Market Segment
  • 33% Enterprise
  • 33% Mid-Market
Genesys Cloud - Custom Data Actions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Ease of Use
1
Easy Setup
1
Time-saving
1
Cons
Difficult Learning
1
Expensive
1
Genesys Cloud - Custom Data Actions features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.8
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Genesys Cloud - Custom Data Actions Reviews
Aivo
(133)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 44% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aivo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.4
    Ease of Setup
    Average: 8.6
    8.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,923 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 44% Enterprise
  • 35% Mid-Market
Aivo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.4
Ease of Setup
Average: 8.6
8.8
Ease of Use
Average: 8.6
Seller Details
Seller
Engageware
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,923 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Read Aivo Reviews
Amazon Lex
(37)4.2 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Lex Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    NLP Capabilities
    4
    Artificial Intelligence
    2
    Communication
    2
    Easy Integrations
    2
    Integrations
    2
    Cons
    Limited Language Support
    2
    Expensive
    1
    Integration Issues
    1
    Language Limitations
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Lex features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Ease of Admin
    Average: 8.6
    8.1
    Ease of Setup
    Average: 8.6
    8.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,230,007 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146,764 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 32% Small-Business
Amazon Lex Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
NLP Capabilities
4
Artificial Intelligence
2
Communication
2
Easy Integrations
2
Integrations
2
Cons
Limited Language Support
2
Expensive
1
Integration Issues
1
Language Limitations
1
Learning Curve
1
Amazon Lex features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
7.9
Ease of Admin
Average: 8.6
8.1
Ease of Setup
Average: 8.6
8.4
Ease of Use
Average: 8.6
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,230,007 Twitter followers
LinkedIn® Page
www.linkedin.com
146,764 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Read Amazon Lex Reviews
CX Index
(10)4.6 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CX Index features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Admin
    Average: 8.6
    9.4
    Ease of Setup
    Average: 8.6
    9.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CX Index™
    Year Founded
    2012
    HQ Location
    Dublin, Ireland
    Twitter
    @cxindex
    823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CX Index is a SaaS Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can m

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 20% Enterprise
CX Index features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Admin
Average: 8.6
9.4
Ease of Setup
Average: 8.6
9.7
Ease of Use
Average: 8.6
Seller Details
Seller
CX Index™
Year Founded
2012
HQ Location
Dublin, Ireland
Twitter
@cxindex
823 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Read CX Index Reviews
Freshdesk Mint CTI
(2)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk Mint CTI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loyally B.V.
    Year Founded
    2015
    HQ Location
    Tilburg, North Brabant
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Freshdesk Mint CTI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Loyally B.V.
Year Founded
2015
HQ Location
Tilburg, North Brabant
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Freshdesk Mint CTI Reviews
SuccessKPI
(2)4.3 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuccessKPI features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuccessKPI
    Year Founded
    2017
    HQ Location
    Chantilly, VA
    Twitter
    @successkpi
    75 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    157 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
SuccessKPI features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Seller Details
Seller
SuccessKPI
Year Founded
2017
HQ Location
Chantilly, VA
Twitter
@successkpi
75 Twitter followers
LinkedIn® Page
www.linkedin.com
157 employees on LinkedIn®
Read SuccessKPI Reviews
WFM Adapter for Genesys Cloud
(2)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WFM Adapter for Genesys Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Organization
    1
    Cons
    Difficult Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WFM Adapter for Genesys Cloud features and usability ratings that predict user satisfaction
    5.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    7.5
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
WFM Adapter for Genesys Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Organization
1
Cons
Difficult Navigation
1
WFM Adapter for Genesys Cloud features and usability ratings that predict user satisfaction
5.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
7.5
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read WFM Adapter for Genesys Cloud Reviews
Agent Interact Workspace Monitoring
(1)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agent Interact “work-from-anywhere” workspace monitor protects sensitive data, ensures regulatory compliance & enhances productivity regardless of workplace location (remote or on-premise) using w

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agent Interact Workspace Monitoring Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Data Visibility
    1
    Tracking
    1
    Tracking Performance
    1
    User Monitoring
    1
    Workflows
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agent Interact Workspace Monitoring features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trendzact
    Year Founded
    2012
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agent Interact “work-from-anywhere” workspace monitor protects sensitive data, ensures regulatory compliance & enhances productivity regardless of workplace location (remote or on-premise) using w

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Agent Interact Workspace Monitoring Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Data Visibility
1
Tracking
1
Tracking Performance
1
User Monitoring
1
Workflows
1
Cons
This product has not yet received any negative sentiments.
Agent Interact Workspace Monitoring features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Trendzact
Year Founded
2012
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read Agent Interact Workspace Monitoring Reviews
Avtex Consulting
(1)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avtex is a platform that provides professional services and customer experience consulting encompassing a full 360 suite of solutions including user experience design, application development, unified

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avtex Consulting features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avtex is a platform that provides professional services and customer experience consulting encompassing a full 360 suite of solutions including user experience design, application development, unified

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Avtex Consulting features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Avtex Consulting Reviews
Calabrio WFM Connector
(1)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Calabrio WFM Connector for PureConnect from Avtex provides a Windows Service that consumes real time and historical statistical data from PureConnect and provides it to the Calabrio WFM premise or

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio WFM Connector features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Calabrio WFM Connector for PureConnect from Avtex provides a Windows Service that consumes real time and historical statistical data from PureConnect and provides it to the Calabrio WFM premise or

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Calabrio WFM Connector features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Calabrio WFM Connector Reviews
CallJourney
(4)3.8 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallJourney features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    1.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Call Journey
    Year Founded
    2009
    HQ Location
    Granville, NSW
    Twitter
    @CallJourney
    916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpo

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
CallJourney features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
1.7
Ease of Use
Average: 8.6
Seller Details
Seller
Call Journey
Year Founded
2009
HQ Location
Granville, NSW
Twitter
@CallJourney
916 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read CallJourney Reviews
Campus
(1)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Campus gives you a single place to manage and automate all your voice, email, sms, web notification, (…) Campaigns. You can drive better customer engagement using embedded machine learning

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Campus features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sistas
    HQ Location
    ANKARA, Turkey
    LinkedIn® Page
    www.linkedin.com
    86 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Campus gives you a single place to manage and automate all your voice, email, sms, web notification, (…) Campaigns. You can drive better customer engagement using embedded machine learning

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Campus features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sistas
HQ Location
ANKARA, Turkey
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®
Read Campus Reviews
Card Easy
(2)3.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protec

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Card Easy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Card Easy features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syntec Business Systems
    Year Founded
    1991
    HQ Location
    N/A
    Twitter
    @InsightSalonSft
    324 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protec

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Card Easy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Cons
This product has not yet received any negative sentiments.
Card Easy features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Syntec Business Systems
Year Founded
1991
HQ Location
N/A
Twitter
@InsightSalonSft
324 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Card Easy Reviews
Dynamics 365 CRM Integration for Genesys
(1)5.0 out of 5
View top Consulting Services for Dynamics 365 CRM Integration for Genesys
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 CRM Integration for Genesys features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppxConnect
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Dynamics 365 CRM Integration for Genesys features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
AppxConnect
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Dynamics 365 CRM Integration for Genesys Reviews
Eccentex AppBase
(4)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eccentex AppBase features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eccentex
    Year Founded
    2006
    HQ Location
    Culver City, CA
    Twitter
    @Eccentex
    4,756 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Eccentex AppBase features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Eccentex
Year Founded
2006
HQ Location
Culver City, CA
Twitter
@Eccentex
4,756 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Read Eccentex AppBase Reviews
EPOS
(2)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At EPOS, we empower businesses around the world to better communicate and collaborate - anytime, anywhere and on any device. We use the most advanced audio and collaboration technologies to create sol

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EPOS features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    3.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EPOS
    HQ Location
    Ballerup, DK
    LinkedIn® Page
    www.linkedin.com
    467 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At EPOS, we empower businesses around the world to better communicate and collaborate - anytime, anywhere and on any device. We use the most advanced audio and collaboration technologies to create sol

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
EPOS features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
3.3
Ease of Use
Average: 8.6
Seller Details
Seller
EPOS
HQ Location
Ballerup, DK
LinkedIn® Page
www.linkedin.com
467 employees on LinkedIn®
Read EPOS Reviews
Eyerys
(23)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 52% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eyerys features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.1
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smoke CI
    Year Founded
    2008
    HQ Location
    Johannesburg, Gauteng
    Twitter
    @SmokeCIS
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

Users
No information available
Industries
  • Insurance
Market Segment
  • 52% Enterprise
  • 26% Mid-Market
Eyerys features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.1
Ease of Use
Average: 8.6
Seller Details
Seller
Smoke CI
Year Founded
2008
HQ Location
Johannesburg, Gauteng
Twitter
@SmokeCIS
178 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Read Eyerys Reviews
Genesys Cloud & AWS Lex-Kendra Blueprint
(1)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud & AWS Lex-Kendra Blueprint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Lack of Knowledge
    1
    Poor Documentation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud & AWS Lex-Kendra Blueprint features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Genesys and AWS have teamed up to deliver the next generation inbound IVR and chat experience. This joint solution enables businesses with context-aware and intent-driven conversational AI capability

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Genesys Cloud & AWS Lex-Kendra Blueprint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Helpful
1
Cons
Lack of Knowledge
1
Poor Documentation
1
Genesys Cloud & AWS Lex-Kendra Blueprint features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Genesys Cloud & AWS Lex-Kendra Blueprint Reviews
Genesys Virtual Agent Services powered by Google CCAI
(1)3.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys C

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Virtual Agent Services powered by Google CCAI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    3.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,763,567 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    310,860 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys C

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Genesys Virtual Agent Services powered by Google CCAI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
3.3
Ease of Use
Average: 8.6
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,763,567 Twitter followers
LinkedIn® Page
www.linkedin.com
310,860 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Genesys Virtual Agent Services powered by Google CCAI Reviews
Glance
(24)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance. With Glance, agents can see exactly what the custo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glance Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glance features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    9.7
    Ease of Setup
    Average: 8.6
    9.4
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glance
    Year Founded
    2000
    HQ Location
    Wakefield, MA
    Twitter
    @glancenetworks
    2,180 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
    Phone
    1-888-945-2623
Product Description
How are these determined?Information
This description is provided by the seller.

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance. With Glance, agents can see exactly what the custo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 29% Enterprise
Glance Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
Glance features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
9.7
Ease of Setup
Average: 8.6
9.4
Ease of Use
Average: 8.6
Seller Details
Seller
Glance
Year Founded
2000
HQ Location
Wakefield, MA
Twitter
@glancenetworks
2,180 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Phone
1-888-945-2623
Read Glance Reviews
livepro Knowledge Management
(73)4.9 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Easy Setup
    1
    Cons
    Admin Issues
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.6
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    99 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
1
Customer Support
1
Ease of Use
1
Easy Implementation
1
Easy Setup
1
Cons
Admin Issues
1
Complexity
1
livepro Knowledge Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.6
Ease of Use
Average: 8.6
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
99 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Read livepro Knowledge Management Reviews
Microsoft Dynamics 365 - Custom Data Actions
(1)5.0 out of 5
View top Consulting Services for Microsoft Dynamics 365 - Custom Data Actions
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft Dynamics 365 - Custom Data Actions features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AppFoundry Community
    Year Founded
    2014
    HQ Location
    Kontich, BE
    Twitter
    @appfoundrybe
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Collection of Microsoft Dynamics 365 custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Microsoft Dynamics 365 - Custom Data Actions features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
AppFoundry Community
Year Founded
2014
HQ Location
Kontich, BE
Twitter
@appfoundrybe
248 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Microsoft Dynamics 365 - Custom Data Actions Reviews
Network Traffic Analytics Cloud
(2)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ec2Traffic compiles SIP-Trunk analytics at the network edge of Contact Center. It provides network clarity for CC to match business resources to real traffic trends and mitigate traffic anomalies quic

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Network Traffic Analytics Cloud features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prilink Ltd.
    Year Founded
    1995
    HQ Location
    Markham, CA
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ec2Traffic compiles SIP-Trunk analytics at the network edge of Contact Center. It provides network clarity for CC to match business resources to real traffic trends and mitigate traffic anomalies quic

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Network Traffic Analytics Cloud features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Prilink Ltd.
Year Founded
1995
HQ Location
Markham, CA
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read Network Traffic Analytics Cloud Reviews
Noise Firewall
(2)3.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Noise Firewall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Speed
    1
    Cons
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Noise Firewall features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    5.0
    Ease of Setup
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SoliCall Ltd.
    Year Founded
    2006
    HQ Location
    Tel Mond, IL
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Noise Firewall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Speed
1
Cons
Complexity
1
Noise Firewall features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
5.0
Ease of Setup
Average: 8.6
6.7
Ease of Use
Average: 8.6
Seller Details
Seller
SoliCall Ltd.
Year Founded
2006
HQ Location
Tel Mond, IL
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Noise Firewall Reviews
Nuance Vocalizer
(2)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The complete spoken text-to-speech output engine for IVR and mobile self-service.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nuance Vocalizer features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tungsten Automation
    HQ Location
    Burlington, MA
    Twitter
    @NuanceInc
    7,817 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,598 employees on LinkedIn®
    Ownership
    NASdaqGS:NUAN
    Total Revenue (USD mm)
    $1,478
Product Description
How are these determined?Information
This description is provided by the seller.

The complete spoken text-to-speech output engine for IVR and mobile self-service.

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Nuance Vocalizer features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Tungsten Automation
HQ Location
Burlington, MA
Twitter
@NuanceInc
7,817 Twitter followers
LinkedIn® Page
www.linkedin.com
4,598 employees on LinkedIn®
Ownership
NASdaqGS:NUAN
Total Revenue (USD mm)
$1,478
Read Nuance Vocalizer Reviews
Outleads
(2)4.3 out of 5
Save to My Lists
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    From intelligent call routing - based on preceding web activity - through phone sale recording in AdWords to segmenting callers for online retargeting advertising & content, Outleads' technology c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outleads features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Ease of Admin
    Average: 8.6
    6.7
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outleads
    Year Founded
    2013
    HQ Location
    New York City, NY
    Twitter
    @Outleads
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

From intelligent call routing - based on preceding web activity - through phone sale recording in AdWords to segmenting callers for online retargeting advertising & content, Outleads' technology c

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Outleads features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
6.7
Ease of Admin
Average: 8.6
6.7
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Outleads
Year Founded
2013
HQ Location
New York City, NY
Twitter
@Outleads
161 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Outleads Reviews
PureCloud for Service Cloud
(1)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data an

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PureCloud for Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    1
    Cons
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PureCloud for Service Cloud features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    5.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data an

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
PureCloud for Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
1
Cons
Limited Customization
1
PureCloud for Service Cloud features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
5.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read PureCloud for Service Cloud Reviews
PureCloud for Siebel CRM
(1)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PureCloud for Siebel CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    1
    Automation
    1
    Integrations
    1
    Cons
    Expensive
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PureCloud for Siebel CRM features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
PureCloud for Siebel CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
1
Automation
1
Integrations
1
Cons
Expensive
1
Performance Issues
1
PureCloud for Siebel CRM features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.3
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read PureCloud for Siebel CRM Reviews
PureInsights Configurable Real Time Dashboard for Genesys Cloud
(2)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PureInsights Configurable Dashboard and Call Detail Extractor for Genesys Cloud Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in RE

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PureInsights Configurable Real Time Dashboard for Genesys Cloud features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PureInsights
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PureInsights Configurable Dashboard and Call Detail Extractor for Genesys Cloud Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in RE

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
PureInsights Configurable Real Time Dashboard for Genesys Cloud features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
PureInsights
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read PureInsights Configurable Real Time Dashboard for Genesys Cloud Reviews
PureInsights Historic for Genesys Cloud
(2)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PureInsights Historic for Genesys Cloud features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PureInsights
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
PureInsights Historic for Genesys Cloud features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.5
Ease of Use
Average: 8.6
Seller Details
Seller
PureInsights
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read PureInsights Historic for Genesys Cloud Reviews
Sentiment
(7)4.6 out of 5
Save to My Lists
Entry Level Price:0$
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Enterprise
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sentiment Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Helpful
    1
    Understanding
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sentiment features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sentiment
    Year Founded
    2015
    HQ Location
    London, GB
    Twitter
    @smetrics
    2,105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

Users
No information available
Industries
No information available
Market Segment
  • 71% Enterprise
  • 43% Small-Business
Sentiment Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Helpful
1
Understanding
1
Cons
This product has not yet received any negative sentiments.
Sentiment features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
Seller Details
Seller
Sentiment
Year Founded
2015
HQ Location
London, GB
Twitter
@smetrics
2,105 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Read Sentiment Reviews
Siebel Connector
(1)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Clou

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siebel Connector features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Siebel Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Siebel using the Embeddable Framework. This solution allows having Genesys Clou

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Siebel Connector features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Siebel Connector Reviews
Spotlight
(11)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spotlight features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    9.2
    Ease of Setup
    Average: 8.6
    7.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quest Software
    Year Founded
    1987
    HQ Location
    Aliso Viejo, CA
    Twitter
    @Quest
    17,399 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,630 employees on LinkedIn®
    Ownership
    NYSE: DGX
Product Description
How are these determined?Information
This description is provided by the seller.

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 45% Mid-Market
Spotlight features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
9.2
Ease of Setup
Average: 8.6
7.9
Ease of Use
Average: 8.6
Seller Details
Seller
Quest Software
Year Founded
1987
HQ Location
Aliso Viejo, CA
Twitter
@Quest
17,399 Twitter followers
LinkedIn® Page
www.linkedin.com
3,630 employees on LinkedIn®
Ownership
NYSE: DGX
Read Spotlight Reviews
Survey Dynamix
(3)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Enterprise
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Survey Dynamix features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    7.8
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PINC Solutions
    Year Founded
    2004
    HQ Location
    Alpharetta, GA
    Twitter
    @KalerisOfficial
    2,283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.

Users
No information available
Industries
No information available
Market Segment
  • 67% Enterprise
  • 33% Small-Business
Survey Dynamix features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
7.8
Ease of Use
Average: 8.6
Seller Details
Seller
PINC Solutions
Year Founded
2004
HQ Location
Alpharetta, GA
Twitter
@KalerisOfficial
2,283 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Read Survey Dynamix Reviews
Tenfold for SugarCRM
(1)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold NextGen CTI enables companies that use Genesys and SugarCRM to increase productivity, improve customer experience and make better business decisions with meaningful data.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold for SugarCRM features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold NextGen CTI enables companies that use Genesys and SugarCRM to increase productivity, improve customer experience and make better business decisions with meaningful data.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Tenfold for SugarCRM features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
LivePerson
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,879 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Ownership
NASDAQ: LPSN
Read Tenfold for SugarCRM Reviews
Tenfold for Zendesk
(1)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold for Zendesk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Tenfold for Zendesk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
LivePerson
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,879 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Ownership
NASDAQ: LPSN
Read Tenfold for Zendesk Reviews
Textel
(2)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textel’s PureCloud integration for SMS uses your existing business phone numbers and provides a feature rich texting solution supporting pictures, gifs, emoji’s, documents and calendar invites. Engage

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Features
    1
    Chat Functionality
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Communication
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textel features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    10.0
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    520 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    489 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textel’s PureCloud integration for SMS uses your existing business phone numbers and provides a feature rich texting solution supporting pictures, gifs, emoji’s, documents and calendar invites. Engage

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Textel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Features
1
Chat Functionality
1
Customer Support
1
Ease of Use
1
Easy Communication
1
Cons
This product has not yet received any negative sentiments.
Textel features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
10.0
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
520 Twitter followers
LinkedIn® Page
www.linkedin.com
489 employees on LinkedIn®
Read Textel Reviews
TrueEngage
(1)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesy

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TrueEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    1
    Automation
    1
    Customization
    1
    Ease of Use
    1
    Easy Setup
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TrueEngage features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TrueEngage
    Year Founded
    2022
    HQ Location
    Warsaw, PL
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesy

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
TrueEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
1
Automation
1
Customization
1
Ease of Use
1
Easy Setup
1
Cons
This product has not yet received any negative sentiments.
TrueEngage features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
TrueEngage
Year Founded
2022
HQ Location
Warsaw, PL
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read TrueEngage Reviews
Universal CRM Connector
(1)5.0 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solut

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Universal CRM Connector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    User Interface
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Universal CRM Connector features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Softphone.it
    Year Founded
    2004
    HQ Location
    Milano, IT
    Twitter
    @softphone
    105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solut

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Universal CRM Connector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
User Interface
1
Cons
This product has not yet received any negative sentiments.
Universal CRM Connector features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
105 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read Universal CRM Connector Reviews
Upland InGenius Connect
(1)4.5 out of 5
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a s

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland InGenius Connect features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    5.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    954 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
    Total Revenue (USD mm)
    $291
Product Description
How are these determined?Information
This description is provided by the seller.

Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a s

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Upland InGenius Connect features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
5.0
Ease of Use
Average: 8.6
Seller Details
Seller
Upland Software
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
954 employees on LinkedIn®
Ownership
NASDAQ:UPLD
Total Revenue (USD mm)
$291
Read Upland InGenius Connect Reviews
Workspace Plug-in for Dynamic Music-On-Hold (DMH)
(1)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A product that provide your customer - a music/script they want to hear!! Not a common generic music for all.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Workspace Plug-in for Dynamic Music-On-Hold (DMH) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Platform Quality
    1
    Cons
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Workspace Plug-in for Dynamic Music-On-Hold (DMH) features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    6.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    C Square Consulting
    Year Founded
    2009
    HQ Location
    Karachi, PK
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A product that provide your customer - a music/script they want to hear!! Not a common generic music for all.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Workspace Plug-in for Dynamic Music-On-Hold (DMH) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Platform Quality
1
Cons
Complexity
1
Workspace Plug-in for Dynamic Music-On-Hold (DMH) features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
6.7
Ease of Use
Average: 8.6
Seller Details
Seller
C Square Consulting
Year Founded
2009
HQ Location
Karachi, PK
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Read Workspace Plug-in for Dynamic Music-On-Hold (DMH) Reviews
2Ring COMPACT AGENT
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-off

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 2Ring COMPACT AGENT features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    2Ring
    Year Founded
    2001
    HQ Location
    Bratislava, SK
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-off

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
2Ring COMPACT AGENT features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
2Ring
Year Founded
2001
HQ Location
Bratislava, SK
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Read 2Ring COMPACT AGENT Reviews
Abandoned Call Handler for PureConnect
0 ratings
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  • Overview
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    • We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Abandoned Call Handler for PureConnect features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Abandoned Call Handler for PureConnect features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read Abandoned Call Handler for PureConnect Reviews
Acapela
(1)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Acapela Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Natural Voices
    1
    Quality
    1
    Text to Speech
    1
    Voice Customization
    1
    Cons
    Cost Concerns
    1
    Expensive
    1
    Internet Dependency
    1
    Software Unreliability
    1
    Subscription Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acapela features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    10.0
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acapela
    HQ Location
    Mons, Hainaut
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Acapela Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Natural Voices
1
Quality
1
Text to Speech
1
Voice Customization
1
Cons
Cost Concerns
1
Expensive
1
Internet Dependency
1
Software Unreliability
1
Subscription Issues
1
Acapela features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
10.0
Ease of Use
Average: 8.6
Seller Details
Seller
Acapela
HQ Location
Mons, Hainaut
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Acapela Reviews
Acuity
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ‍TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform is a premier, cloud-based contact center d

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acuity features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TouchPoint One
    HQ Location
    Indianapolis, IN
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

‍TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform is a premier, cloud-based contact center d

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Acuity features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
TouchPoint One
HQ Location
Indianapolis, IN
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Acuity Reviews
ArmorVox for Genesys: Omni Channel Voice Biometric Engine
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, ch

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ArmorVox for Genesys: Omni Channel Voice Biometric Engine features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Auraya Systems
    Year Founded
    2010
    HQ Location
    Macquarie Park, AU
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, ch

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ArmorVox for Genesys: Omni Channel Voice Biometric Engine features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Auraya Systems
Year Founded
2010
HQ Location
Macquarie Park, AU
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Read ArmorVox for Genesys: Omni Channel Voice Biometric Engine Reviews
Audit Trail for Genesys
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Audit Trail for Genesys helps track changes, activity and license usage within your Genesys platform.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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    • Audit Trail for Genesys features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eemaan
    Year Founded
    2003
    HQ Location
    Reading, GB
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Audit Trail for Genesys helps track changes, activity and license usage within your Genesys platform.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Audit Trail for Genesys features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
eemaan
Year Founded
2003
HQ Location
Reading, GB
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read Audit Trail for Genesys Reviews
Automaton
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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    • Automaton features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Torry Harris Business Solutions
    Year Founded
    1998
    HQ Location
    Perth Amboy, US
    Twitter
    @torryharris
    1,795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,350 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Automaton features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Torry Harris Business Solutions
Year Founded
1998
HQ Location
Perth Amboy, US
Twitter
@torryharris
1,795 Twitter followers
LinkedIn® Page
www.linkedin.com
2,350 employees on LinkedIn®
Read Automaton Reviews
Auvious Videο Counselor
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative sim

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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    • Auvious Videο Counselor features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
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    • Seller Details
    Seller
    Auvious
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative sim

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Auvious Videο Counselor features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
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Auvious
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
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Avtex
0 ratings
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    Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer

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    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer

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0.0
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0.0
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0.0
No information available
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Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
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Be Aware 360
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    Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monit

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    Be Aware 360®
    HQ Location
    Santiago, Chile
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
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Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monit

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0.0
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0.0
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0.0
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0.0
No information available
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Be Aware 360®
HQ Location
Santiago, Chile
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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Be Informed
0 ratings
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    Be Informed is a rules driven Robotic Process Automation platform that excels in supporting complex processes, automating knowledge work and dealing with contextual data.

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    Seller
    Be Informed
    Year Founded
    2006
    HQ Location
    Apeldoorn, NL
    Twitter
    @beinformedcom
    349 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Be Informed is a rules driven Robotic Process Automation platform that excels in supporting complex processes, automating knowledge work and dealing with contextual data.

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0.0
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0.0
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0.0
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Seller
Be Informed
Year Founded
2006
HQ Location
Apeldoorn, NL
Twitter
@beinformedcom
349 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
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Bespoken Automated Testing for IVR
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    Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken’s Automated Testing for IVR. Ensure that your system is working

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    Seller
    Bespoken
    Year Founded
    2016
    HQ Location
    Orlando, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
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This description is provided by the seller.

Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken’s Automated Testing for IVR. Ensure that your system is working

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0.0
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0.0
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0.0
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0.0
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Seller
Bespoken
Year Founded
2016
HQ Location
Orlando, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
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Blackchair Auditing Record Solution
0 ratings
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    If you need to ensure business integrity of your configuration design, resolve challenging business issues relating to poor change control, as well as ensuring your intellectual property is always ret

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    Seller
    Blackchair Software Limited
    Year Founded
    2005
    HQ Location
    Reading, GB
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you need to ensure business integrity of your configuration design, resolve challenging business issues relating to poor change control, as well as ensuring your intellectual property is always ret

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0.0
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0.0
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0.0
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0.0
No information available
Seller Details
Seller
Blackchair Software Limited
Year Founded
2005
HQ Location
Reading, GB
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
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blinkyDings
0 ratings
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    BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busyl

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    0.0
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    Seller
    Deliberate
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busyl

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0.0
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0.0
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0.0
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0.0
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Deliberate
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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BluIP SIP Trunking
0 ratings
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    BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

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    BluIP
    Twitter
    @BluIPinc
    564 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
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BluIP SIP Trunking allows you to gracefully migrate to the cloud because it can be coupled with unified communications within the same enterprise.

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0.0
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0.0
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Seller
BluIP
Twitter
@BluIPinc
564 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
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BOTTER
0 ratings
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    Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the

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    Seller
    IST Networks
    Year Founded
    2002
    HQ Location
    Cairo, EG
    LinkedIn® Page
    www.linkedin.com
    452 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the

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0.0
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0.0
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0.0
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0.0
No information available
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Seller
IST Networks
Year Founded
2002
HQ Location
Cairo, EG
LinkedIn® Page
www.linkedin.com
452 employees on LinkedIn®
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CDSS Social Messaging Connector
0 ratings
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    CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to

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    0.0
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    Seller
    Continuous Technology International Limited (CTINT)
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
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This description is provided by the seller.

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to

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0.0
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0.0
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0.0
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0.0
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Seller
Continuous Technology International Limited (CTINT)
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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Centranum Competency Management Software
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    Centranum Group
    LinkedIn® Page
    www.linkedin.com
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Centranum Group
LinkedIn® Page
www.linkedin.com
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Change Status Handler for PureConnect
0 ratings
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    Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user rece

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    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user rece

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0.0
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0.0
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0.0
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0.0
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Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
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CloudArch
0 ratings
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    CloudArch by Avtex is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible

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    0.0
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    No information available
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    Seller
    Avtex
    Year Founded
    1972
    HQ Location
    Bloomington, MN
    Twitter
    @avtex
    1,162 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudArch by Avtex is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible

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0.0
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0.0
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0.0
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0.0
No information available
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Seller
Avtex
Year Founded
1972
HQ Location
Bloomington, MN
Twitter
@avtex
1,162 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Read CloudArch Reviews
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