ProcedureFlow Reviews & Product Details

I think of Procedure Flow as a GPS for ANY company! You can document processes quickly and concisely, and anyone can make updates. I haven't found a product that comes close to Procedure Flow. I changed companies and successfully added Procedure Flow with my new company, and I haven't regretted it. Each company will see different results. At the fist company I was with, we reduced training from 8 weeks to 4 weeks. At my new company, we weren't able to reduce our training time as it was already at 2 weeks, but we decreased talk time and improved customer satisfaction rates tremendously. It's a cost-effective way to provide your employees with documented process steps. Review collected by and hosted on G2.com.

I haven't found anything yet, to be honest! Reporting at an agent level is improving all the time. The good thing about Procedure Flow is they take actions on feedback received! Review collected by and hosted on G2.com.

Procedure Flow has been very beneficial to us. It allows team members to quickly locate and walk through the desired process. Prior to Procedure Flow, we used an article-based knowledge base, this took time to sift through what they needed to do to accomplish any given task. Procedure Flow helps provide a better visual on how to step through a process in a more efficient manner. Review collected by and hosted on G2.com.

It is more of a technical piece. We work on a number of flows at the same time, testing processes, working with stakeholders, etc. When a flow is complete and ready to go live, you have to make all flows you are working on live at the same time. You do not have the ability to select the flows you want to make live. Having the ability to choose, would be a great enhancement! Review collected by and hosted on G2.com.

- Ability to map out processes quickly, easily and clearly

- Ability to add icons and images for additional support

- Ability to link existing flows and processes Review collected by and hosted on G2.com.

- Must approve any draft changes as one significant change (vs approving one-page change at a time if working on multiple changes)

- Must manually merge all changes into pending change requests (vs the pending change request updating automatically to sync with current changes

- No "date last updated" apparent on the primary page (must view history - Is there possibility of having a date next to this as there is space?)

- No recently accessed flows (think google search history)

- Needing to upload images (unable to quickly copy/paste) Review collected by and hosted on G2.com.

ProcedureFlow provided us with an easy path to create easy-to-follow flows for our most complicated processes. ProcedureFlow allows us to focus more on application and soft skills training as opposed to procedural training. This has reduced our training time and most importantly our customer experience agents have the most up-to-date information at their fingertips.

As a SAS application, ProcedureFlow was easily integrated into our highly regulated environment. Last but not least sales and technical support have been fantastic.

ProcedureFlow will positively affect your contact center's new hire and sustaining training initiatives. Review collected by and hosted on G2.com.

I have absolutely zero dislikes. The product is evolving with enhancements being released on a quarterly based such as the GUI and reporting structure. Review collected by and hosted on G2.com.

ProcedureFlow software must be capable of adapting to the needs of employees in the ever-changing workplace. It helps us to organize our work in a great manner. ProcedureFlow software enables staff members to have 24/7 access to valuable information that can also act as a guide when certain situations arise. Review collected by and hosted on G2.com.

The software has performed perfectly thus far. ProcedureFlow is an easy, complete software for keeping track of the things that matter most. Review collected by and hosted on G2.com.

The best feature is the Social collaboration wherein we can engage a whole team in offering their suggestions at the same time making the process better through inline feedback. This saves a lot of meeting time that could be used to enhance the process further. Review collected by and hosted on G2.com.

The pricing is a bit on the higher side as compared to the newly popped market competitors. There should be a reconsideration in terms of creating price plans that offer better value for money. Review collected by and hosted on G2.com.

The best thing about ProcedureFlow is the ease of creating procedure flows, as its name says precisely. It may seem obvious, but this feature helps make the organization seamless between the different parties involved in a project. Thus, all parties share information productively, and development time is reduced.

Also, ProcedureFlow is an intuitive software. With just a few steps, we can map out the detailed procedures to be followed from that moment on.

Real-time updating of the dashboards enhances consistency among all agents working simultaneously. Review collected by and hosted on G2.com.

Sometimes, I wish I could download and print the information collected with ProcedureFlow. I would also like to download videos of conferences that have been held, although it's not a feature I use. It would be more convenient to access workflows without always having to access them from the computer. Review collected by and hosted on G2.com.

ProcedureFlow is excellent for defining workflows. It simplifies task assignments by workstations, so everyone constantly knows what they have to do.

The interface is very user-friendly. We see all the information in an easy-to-read format, and the visual aids just simplify everything. In addition, the information is centralized and distributed in real-tie to everyone involved. Review collected by and hosted on G2.com.

There is really nothing I dislike about ProcedureFlow. The only awkward thing about the program is the administration of permissions and controls according to user type. An, maybe, the autosave feature should be a requirement because we work with several people simultaneosuly. Review collected by and hosted on G2.com.

This software is an excellent tool for defining procedural flows, as his name says. In addition, it helps to simplify the task of separating by jobs, using visual resources. Finally, it is handy for training processes because it offers the new employee the bulk of the information they need in a friendly and easy to assimilate format. Review collected by and hosted on G2.com.

I would suggest that the development team check the security management, such as permissions and administrative permissions. For example, I want to configure stricter controls for the roles. Review collected by and hosted on G2.com.