(4)
4.9 out of 5
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ProcedureFlow
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ProcedureFlow Features
What are the features of ProcedureFlow?
Administration
- User, Role, and Access Management
- Performance and Reliability
Compliance
- Data Governance
- Compliance
Task Tracking
- Comments
Checklist Options
- Templates
- Downloadable Manuals
Software Availability
- Integrations
- Permissions
- Desktop Application
Knowledge Management
- Knowledge Base
- Publishing Workflows
Customer Support
- Intelligent Search
- Suggestions
- Decision Trees
ProcedureFlow Categories on G2
Filter for Features
Administration
Database Management | As reported in 13 ProcedureFlow reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 88% (Based on 13 reviews) | |
Data Workflows | Operationalizes data delivery workflows to easily scale repeatable preparation needs 13 reviewers of ProcedureFlow have provided feedback on this feature. | 91% (Based on 13 reviews) | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests 13 reviewers of ProcedureFlow have provided feedback on this feature. | 92% (Based on 13 reviews) | |
Integrations | As reported in 14 ProcedureFlow reviews. Integrates with live chat, chatbots, help desk, or other customer service software | 94% (Based on 14 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 15 reviewers of ProcedureFlow have provided feedback on this feature. | 90% (Based on 15 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 15 reviewers of ProcedureFlow have provided feedback on this feature. | 94% (Based on 15 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 14 ProcedureFlow reviews. | 82% (Based on 14 reviews) | |
Data Governance | Based on 14 ProcedureFlow reviews. Ensures user access management, data lineage, and data encryption | 82% (Based on 14 reviews) | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 14 ProcedureFlow reviews. | 87% (Based on 14 reviews) | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. This feature was mentioned in 12 ProcedureFlow reviews. | 90% (Based on 12 reviews) |
Data Security
Risk Data Attributes | Based on 12 ProcedureFlow reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 79% (Based on 12 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 12 reviewers of ProcedureFlow have provided feedback on this feature. | 88% (Based on 12 reviews) | |
Access Management | As reported in 13 ProcedureFlow reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data. | 86% (Based on 13 reviews) | |
Multi-Factor Authentication | Based on 12 ProcedureFlow reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | 89% (Based on 12 reviews) |
Task Tracking
Comments | As reported in 17 ProcedureFlow reviews. Allows users to comment on tasks or checklists. | 93% (Based on 17 reviews) |
Checklist Options
Templates | As reported in 22 ProcedureFlow reviews. Provides pre-made templates for specific types of procedures and processes. | 86% (Based on 22 reviews) | |
Downloadable Manuals | As reported in 21 ProcedureFlow reviews. Allow users to download a manual or checklist as a PDF, image file, etc. | 88% (Based on 21 reviews) |
Software Availability
Integrations | Based on 18 ProcedureFlow reviews. Integrates with other outside software. | 85% (Based on 18 reviews) | |
Permissions | Allows administrators to set permissions on editing rights, specific checklists, etc. This feature was mentioned in 21 ProcedureFlow reviews. | 86% (Based on 21 reviews) | |
Desktop Application | Software is available either in-browser or as a downloadable software application. 21 reviewers of ProcedureFlow have provided feedback on this feature. | 87% (Based on 21 reviews) |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles This feature was mentioned in 15 ProcedureFlow reviews. | 93% (Based on 15 reviews) | |
Publishing Workflows | Provides workflows for writing, editing, approving, and publishing knowledge article content This feature was mentioned in 14 ProcedureFlow reviews. | 92% (Based on 14 reviews) | |
Analytics | Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 14 ProcedureFlow reviews. | 93% (Based on 14 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 15 reviewers of ProcedureFlow have provided feedback on this feature. | 87% (Based on 15 reviews) | |
Suggestions | Analyzes customer support tickets or conversations to suggest relevant knowledge articles This feature was mentioned in 14 ProcedureFlow reviews. | 88% (Based on 14 reviews) | |
Decision Trees | As reported in 15 ProcedureFlow reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | 90% (Based on 15 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Agentic AI - Genesys AppFoundry Marketplace
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
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