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ProcedureFlow

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42 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2015

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ProcedureFlow Reviews

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PR
Paul R.
02/13/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

ProcedureFlow To The Rescue

ProcedureFlow provided us with an easy path to create easy-to-follow flows for our most complicated processes. ProcedureFlow allows us to focus more on application and soft skills training as opposed to procedural training. This has reduced our training time and most importantly our customer experience agents have the most up-to-date information at their fingertips. As a SAS application, ProcedureFlow was easily integrated into our highly regulated environment. Last but not least sales and technical support have been fantastic. ProcedureFlow will positively affect your contact center's new hire and sustaining training initiatives.
RD
Renee D.
05/17/2023
Validated Reviewer
Review source: Seller invite
Incentivized Review

PF Review - FCC Customer Service Centre

- Ability to map out processes quickly, easily and clearly - Ability to add icons and images for additional support - Ability to link existing flows and processes
CJ
Cheryl J.
03/06/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Procedure Flow is a must for any company!

I think of Procedure Flow as a GPS for ANY company! You can document processes quickly and concisely, and anyone can make updates. I haven't found a product that comes close to Procedure Flow. I changed companies and successfully added Procedure Flow with my new company, and I haven't regretted it. Each company will see different results. At the fist company I was with, we reduced training from 8 weeks to 4 weeks. At my new company, we weren't able to reduce our training time as it was already at 2 weeks, but we decreased talk time and improved customer satisfaction rates tremendously. It's a cost-effective way to provide your employees with documented process steps.

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HQ Location:
Saint John, NB

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@ProcedureFlow

What is ProcedureFlow?

ProcedureFlow is a company specialized in creating and managing visual workflows, helping organizations to easily understand and follow their internal processes. Their innovative solution transforms complicated procedures into simple, user-friendly flowcharts that are interactive and easy to navigate. This enhances the efficiency by reducing training time, improving accuracy, and ensuring consistent application of business rules. ProcedureFlow's services are particularly beneficial for companies looking to streamline operations, boost productivity, and decrease operational costs. Their visual tools are designed to be intuitive, making them accessible for users at all levels within an organization, from new employees to seasoned managers.

Details

Year Founded
2015