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Top Free Genesys AppFoundry Marketplace

Check out our list of free Genesys AppFoundry Marketplace. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Genesys AppFoundry Marketplace to ensure you get the right product.

View Free Genesys AppFoundry Marketplace

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
16 Genesys AppFoundry Marketplace Products Available
View all Genesys AppFoundry Marketplace
View all Genesys AppFoundry Marketplace
Genesys Cloud CX
(1,432)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.9
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.9
Ease of Use
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,496 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
Learn more
Zendesk Support Suite
(6,223)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
    7.9
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.2
Ease of Admin
Average: 8.6
7.9
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®

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Lightico
(369)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

    Users
    • sales advisor
    • sales
    Industries
    • Telecommunications
    • Financial Services
    Market Segment
    • 61% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lightico features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.6
    9.1
    Ease of Setup
    Average: 8.6
    9.5
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • EF
    I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer... Read review
    Verified User in Telecommunications
    UT
    Very intuitive, easy to use. Surprisingly easy. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lightico
    Year Founded
    2014
    HQ Location
    New York, NY
    Twitter
    @lightico
    2,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting

Users
  • sales advisor
  • sales
Industries
  • Telecommunications
  • Financial Services
Market Segment
  • 61% Enterprise
  • 26% Mid-Market
Lightico features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.6
9.1
Ease of Setup
Average: 8.6
9.5
Ease of Use
Average: 8.6
EF
I like how Lightico allows you to remain compliant during a call, but the conversation flows more fluently. For me, being able to show the customer... Read review
Verified User in Telecommunications
UT
Very intuitive, easy to use. Surprisingly easy. Read review
Seller Details
Seller
Lightico
Year Founded
2014
HQ Location
New York, NY
Twitter
@lightico
2,778 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
Learn more
Appian
(475)4.5 out of 5
View top Consulting Services for Appian
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

    Users
    • Manager
    • Consultant
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 58% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Appian is a low-code platform that allows for the rapid development and deployment of applications, with a focus on process automation and AI integration.
    • Reviewers appreciate Appian's ability to streamline the development process, its robust integration capabilities, and its continuous innovation, particularly in the realm of AI and process automation.
    • Reviewers experienced issues with Appian's UI capabilities not being fully customizable, difficulties with debugging complex integrations, vague system errors, high licensing costs, and limitations in the tool's expression rules and screen design capabilities.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appian features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
    8.4
    Ease of Setup
    Average: 8.6
    8.7
    Ease of Use
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appian
    Company Website
    Year Founded
    1999
    HQ Location
    McLean, Virginia
    Twitter
    @Appian
    16,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish

Users
  • Manager
  • Consultant
Industries
  • Financial Services
  • Banking
Market Segment
  • 58% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Appian is a low-code platform that allows for the rapid development and deployment of applications, with a focus on process automation and AI integration.
  • Reviewers appreciate Appian's ability to streamline the development process, its robust integration capabilities, and its continuous innovation, particularly in the realm of AI and process automation.
  • Reviewers experienced issues with Appian's UI capabilities not being fully customizable, difficulties with debugging complex integrations, vague system errors, high licensing costs, and limitations in the tool's expression rules and screen design capabilities.
Appian features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Admin
Average: 8.6
8.4
Ease of Setup
Average: 8.6
8.7
Ease of Use
Average: 8.6
Seller Details
Seller
Appian
Company Website
Year Founded
1999
HQ Location
McLean, Virginia
Twitter
@Appian
16,432 Twitter followers
LinkedIn® Page
www.linkedin.com
2,232 employees on LinkedIn®
Brightmetrics
(129)4.9 out of 5
Save to My Lists
Entry Level Price:Starting at $7.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brightmetrics features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    AH
    The service. I was having trouble figuring out how to generate some specific data. So I sent their support team an email about the report I wanted... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brightmetrics
    Year Founded
    2010
    HQ Location
    Petaluma, California
    Twitter
    @brightmetrics
    363 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Brightmetrics features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.5
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.3
Ease of Use
Average: 8.6
Verified User in Hospital & Health Care
AH
The service. I was having trouble figuring out how to generate some specific data. So I sent their support team an email about the report I wanted... Read review
Seller Details
Seller
Brightmetrics
Year Founded
2010
HQ Location
Petaluma, California
Twitter
@brightmetrics
363 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Learn more
Creovai
(172)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
    8.5
    Ease of Setup
    Average: 8.6
    8.5
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Richard R.
    RR
    We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
    Verified User in Telecommunications
    UT
    I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.6
8.5
Ease of Setup
Average: 8.6
8.5
Ease of Use
Average: 8.6
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
6 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Eccentex AppBase
(4)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eccentex AppBase features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.6
    8.3
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Banking
    AB
    It's a tool which can take your business with automation to a new heights and will leave a better experience for your customer Read review
    CC
    I like technical support of the system, configure and run programs in the cloud. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eccentex
    Year Founded
    2006
    HQ Location
    Culver City, CA
    Twitter
    @Eccentex
    4,756 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eccentex provides a low-code platform for digital business. Eccentex’ s flexible, cloud-architected software – built on its unified AppBase Platform – empowers people to rapidly deploy and easily exte

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Eccentex AppBase features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Ease of Admin
Average: 8.6
8.3
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Verified User in Banking
AB
It's a tool which can take your business with automation to a new heights and will leave a better experience for your customer Read review
CC
I like technical support of the system, configure and run programs in the cloud. Read review
Seller Details
Seller
Eccentex
Year Founded
2006
HQ Location
Culver City, CA
Twitter
@Eccentex
4,756 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Learn more
Eyerys
(23)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 52% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eyerys features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.1
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • HB
    The flexibility to meet client requirements Read review
    JF
    I found that fact that reports being readily available is a huge plus. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smoke CI
    Year Founded
    2008
    HQ Location
    Johannesburg, Gauteng
    Twitter
    @SmokeCIS
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

Users
No information available
Industries
  • Insurance
Market Segment
  • 52% Enterprise
  • 26% Mid-Market
Eyerys features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.1
Ease of Use
Average: 8.6
HB
The flexibility to meet client requirements Read review
JF
I found that fact that reports being readily available is a huge plus. Read review
Seller Details
Seller
Smoke CI
Year Founded
2008
HQ Location
Johannesburg, Gauteng
Twitter
@SmokeCIS
178 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Learn more
livepro Knowledge Management
(73)4.9 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    9.3
    Ease of Setup
    Average: 8.6
    9.6
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Keith C.
    KC
    The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
    Verified User in Management Consulting
    CM
    There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    99 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
9.3
Ease of Setup
Average: 8.6
9.6
Ease of Use
Average: 8.6
Keith C.
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
Verified User in Management Consulting
CM
There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
99 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Learn more
Sentiment
(7)4.6 out of 5
Save to My Lists
Entry Level Price:0$
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Enterprise
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sentiment features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Admin
    Average: 8.6
    9.6
    Ease of Setup
    Average: 8.6
    8.6
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • KR
    I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Read review
    Verified User in Government Administration
    UG
    The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sentiment
    Year Founded
    2015
    HQ Location
    London, GB
    Twitter
    @smetrics
    2,105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Med

Users
No information available
Industries
No information available
Market Segment
  • 71% Enterprise
  • 43% Small-Business
Sentiment features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Admin
Average: 8.6
9.6
Ease of Setup
Average: 8.6
8.6
Ease of Use
Average: 8.6
KR
I like that Sentiment is real time, and the layout of the app is visually appealing. It is easy to use, and sometimes.. fun! Read review
Verified User in Government Administration
UG
The software is easy to use, very intuitive. There are some kinks to work out but they are minor. Read review
Seller Details
Seller
Sentiment
Year Founded
2015
HQ Location
London, GB
Twitter
@smetrics
2,105 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Learn more
Automaton
0 ratings
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  • Overview
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    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automaton features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Torry Harris Business Solutions
    Year Founded
    1998
    HQ Location
    Perth Amboy, US
    Twitter
    @torryharris
    1,795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,350 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, API

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Automaton features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Torry Harris Business Solutions
Year Founded
1998
HQ Location
Perth Amboy, US
Twitter
@torryharris
1,795 Twitter followers
LinkedIn® Page
www.linkedin.com
2,350 employees on LinkedIn®
Learn more
Cobrowse.io
(15)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 13% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cobrowse.io features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    9.0
    Ease of Setup
    Average: 8.6
    9.2
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Joseph L.
    JL
    Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get... Read review
    SARAYU B.
    SB
    Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cobrowse.io LLC
    Year Founded
    2018
    HQ Location
    Wellesley, MA, United States
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

Users
No information available
Industries
  • Computer Software
Market Segment
  • 73% Small-Business
  • 13% Enterprise
Cobrowse.io features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
9.0
Ease of Setup
Average: 8.6
9.2
Ease of Use
Average: 8.6
Joseph L.
JL
Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get... Read review
SARAYU B.
SB
Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase... Read review
Seller Details
Seller
Cobrowse.io LLC
Year Founded
2018
HQ Location
Wellesley, MA, United States
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
ETS
0 ratings
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Entry Level Price:$0.00 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedbac

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ETS features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Occam Networks
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedbac

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
ETS features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Occam Networks
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Learn more
Ipiphany
0 ratings
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Touchpoint Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insigh

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ipiphany features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ipiphany
    HQ Location
    Auckland, New Zealand
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Touchpoint Ipiphany leverages your business knowledge to focus an automated insight discovery process and provides you with powerful tools to validate, explain, measure and report the resulting insigh

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Ipiphany features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Ipiphany
HQ Location
Auckland, New Zealand
LinkedIn® Page
www.linkedin.com
Learn more
nGAGEMENT
(11)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • nGAGEMENT features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
    8.0
    Ease of Setup
    Average: 8.6
    8.3
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gerardo A.
    GA
    The way the employees interact with the metrics and are encouraged to improve performance. Read review
    Verified User in Computer Software
    UC
    The most helpful part about the product is it is helpful for customer service Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    nGUVU
    Year Founded
    2013
    HQ Location
    Montreal, Quebec
    Twitter
    @NGUVU
    79 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
nGAGEMENT features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.6
8.0
Ease of Setup
Average: 8.6
8.3
Ease of Use
Average: 8.6
Gerardo A.
GA
The way the employees interact with the metrics and are encouraged to improve performance. Read review
Verified User in Computer Software
UC
The most helpful part about the product is it is helpful for customer service Read review
Seller Details
Seller
nGUVU
Year Founded
2013
HQ Location
Montreal, Quebec
Twitter
@NGUVU
79 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Learn more
Voicebase
(1)5.0 out of 5
Save to My Lists
Entry Level Price:0.01 Minute
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capa

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voicebase features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.6
    5.0
    Ease of Setup
    Average: 8.6
    10.0
    Ease of Use
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Warehousing
    GW
    I love the ability and simplicity of an app that can transcribe audio to text for easy documentation. And that it's a mobile app. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voicebase
    Year Founded
    2010
    HQ Location
    Berkeley, US
    Twitter
    @VoiceBase
    3,985 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capa

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Voicebase features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.6
5.0
Ease of Setup
Average: 8.6
10.0
Ease of Use
Average: 8.6
Verified User in Warehousing
GW
I love the ability and simplicity of an app that can transcribe audio to text for easy documentation. And that it's a mobile app. Read review
Seller Details
Seller
Voicebase
Year Founded
2010
HQ Location
Berkeley, US
Twitter
@VoiceBase
3,985 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Learn more