Introducing G2.ai, the future of software buying.Try now

Top 10 Zendesk Support Suite Alternatives & Competitors

(6,224)4.3 out of 5

If you are considering Zendesk Support Suite, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking powerful, popular software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Zendesk Support Suite include email and user interface. The best overall Zendesk Support Suite alternative is Fin by Intercom. Other similar apps like Zendesk Support Suite are Tidio, Salesforce Service Cloud, Freshdesk, and LivePerson. Zendesk Support Suite alternatives can be found in Help Desk Software but may also be in Live Chat Software or AI Customer Support Agents Software.

Best Paid & Free Alternatives to Zendesk Support Suite

Fin by Intercom
Tidio
Salesforce Service Cloud
Freshdesk
LivePerson
Zoho Desk
Front
LiveAgent

Top 10 Alternatives to Zendesk Support Suite Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zendesk Support Suite stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Retail, and Marketing and Advertising, and find the best product for your business.

Fin by Intercom

By Intercom, Inc.

(3,457)4.5 out of 5

Optimized for quick response

Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Fin by Intercom is:

Easier to admin

Easier to set up

Easier to do business with

See all Fin by Intercom reviews

Tidio

By Tidio

(1,754)4.7 out of 5

Optimized for quick response

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Tidio is:

Easier to set up

Easier to admin

Better at support

See all Tidio reviews

Salesforce Service Cloud

By Salesforce

(5,633)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Salesforce Service Cloud is:

More expensive

Easier to do business with

Easier to admin

See all Salesforce Service Cloud reviews

Freshdesk

By Freshworks

(3,553)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Freshdesk is:

Easier to set up

Easier to admin

Better at support

See all Freshdesk reviews

LivePerson

By LivePerson

(171)4.2 out of 5

Optimized for quick response

Customer experience management matters. Drive conversions and customer loyalty with LivePerson's online real-time engagement solutions.

Categories in common with Zendesk Support Suite:

Get a quote

Reviewers say compared to Zendesk Support Suite, LivePerson is:

Slower to reach roi

More expensive

See all LivePerson reviews

Zoho Desk

By Zoho

(6,615)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Zoho Desk is:

Easier to set up

Easier to admin

Better at meeting requirements

See all Zoho Desk reviews

Front

By Front App

(2,299)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Front is:

Easier to set up

Easier to do business with

Better at support

See all Front reviews

LiveAgent

By QualityUnit

(1,513)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, LiveAgent is:

Easier to set up

Better at support

Easier to do business with

See all LiveAgent reviews

Gladly

By Gladly

(1,034)4.7 out of 5

Optimized for quick response

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.

Categories in common with Zendesk Support Suite:

Get a quote

Reviewers say compared to Zendesk Support Suite, Gladly is:

Easier to set up

Easier to do business with

Easier to admin

See all Gladly reviews

#10

HubSpot Service Hub

By HubSpot

(2,545)4.4 out of 5

Optimized for quick response

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.

Categories in common with Zendesk Support Suite: