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Compare Glassbox and Microsoft Clarity 
At a Glance
Market Segments
Enterprise (79.1% of reviews)
Small-Business (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(792)4.9 out of 5
Market Segments
Enterprise (79.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxMicrosoft Clarity
Star Rating
(42)4.5 out of 5
Market Segments
Small-Business (63.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft ClaritySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in user behavior tracking, particularly with features like click tracking and eye tracking, achieving scores of 9.8 and 9.8 respectively, while Microsoft Clarity falls short with scores of 8.8 and 6.7. Reviewers mention that this makes Glassbox a better choice for detailed user interaction analysis.
- Reviewers mention that Glassbox offers superior quality of support, scoring 9.8 compared to Microsoft Clarity's 7.9. Users on G2 appreciate the responsiveness and helpfulness of Glassbox's support team, which enhances their overall experience.
- Users say that Glassbox's real-time monitoring capabilities are top-notch, scoring a perfect 10.0, while Microsoft Clarity's score of 8.5 indicates room for improvement. Reviewers highlight the importance of real-time insights for timely decision-making.
- G2 users report that Glassbox provides more comprehensive product analytics, with features like account-level analytics and user-level analytics both scoring 10.0. In contrast, Microsoft Clarity's analytics features are perceived as less robust, which can limit in-depth analysis.
- Users on G2 mention that Glassbox's custom event tracking feature is highly effective, scoring 10.0, while Microsoft Clarity's similar feature is rated lower. This difference is crucial for businesses that rely on tailored tracking to measure specific user actions.
- Reviewers say that Glassbox shines in feedback management, particularly with features like survey deployment and feedback collection, both scoring 10.0. Microsoft Clarity, while functional, does not match this level of effectiveness, which can impact user engagement strategies.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availableMicrosoft Clarity
No pricing availableFree Trial
Glassbox
No trial information availableMicrosoft Clarity
No trial information availableRatings
Meets Requirements
9.8
723
8.8
33
Ease of Use
9.7
725
9.0
34
Ease of Setup
9.8
460
9.4
18
Ease of Admin
9.8
342
9.3
12
Quality of Support
9.9
722
8.1
22
Has the product been a good partner in doing business?
9.9
346
9.4
11
Product Direction (% positive)
9.9
714
10.0
28
Features by Category
Metrics
9.9
566
Not enough data
9.9
560
Not enough data
9.9
554
Not enough data
9.9
558
Not enough data
9.9
553
Not enough data
9.9
539
Not enough data
9.9
535
Not enough data
9.9
540
Not enough data
9.9
535
Not enough data
Reporting
9.9
549
Not enough data
9.9
535
Not enough data
9.9
527
Not enough data
9.9
527
Not enough data
9.9
523
Not enough data
9.9
515
Not enough data
9.9
527
Not enough data
Other
9.9
517
Not enough data
9.9
500
Not enough data
9.9
498
Not enough data
9.9
492
Not enough data
9.9
485
Not enough data
9.8
481
Not enough data
9.9
483
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.9
511
Not enough data
9.9
487
Not enough data
9.9
526
Not enough data
9.8
514
Not enough data
User Identification
9.9
474
Not enough data
10.0
476
Not enough data
10.0
481
Not enough data
Tracking & Reporting
10.0
468
Not enough data
10.0
466
Not enough data
10.0
463
Not enough data
9.9
461
Not enough data
10.0
470
Not enough data
10.0
464
Not enough data
Metrics
10.0
453
Not enough data
9.9
465
Not enough data
10.0
466
Not enough data
10.0
463
Not enough data
9.9
466
Not enough data
User Behavior
9.8
507
|
Verified
9.0
15
9.8
503
|
Verified
8.0
15
9.8
504
|
Verified
7.3
13
A/B Testing
9.8
489
|
Verified
6.9
15
9.8
495
Feature Not Available
9.8
514
|
Verified
8.0
15
9.9
482
|
Verified
7.3
14
Visitor Information
9.9
529
|
Verified
7.6
15
9.8
549
|
Verified
6.7
12
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
10.0
443
Not enough data
10.0
444
Not enough data
10.0
445
Not enough data
10.0
447
Not enough data
9.9
451
Not enough data
10.0
445
Not enough data
9.9
463
Not enough data
10.0
440
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
10.0
292
Not enough data
10.0
294
Not enough data
10.0
291
Not enough data
10.0
295
Not enough data
10.0
293
Not enough data
10.0
308
Not enough data
Administration
10.0
305
Not enough data
10.0
288
Not enough data
10.0
288
Not enough data
Generative AI
10.0
56
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
10.0
431
Not enough data
9.9
433
Not enough data
9.9
433
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
10.0
405
Not enough data
9.9
428
Not enough data
9.9
426
Not enough data
Performance
10.0
426
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
10.0
427
Not enough data
Platform Basics
10.0
332
Not enough data
9.9
334
Not enough data
10.0
327
Not enough data
10.0
328
Not enough data
10.0
157
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.9
466
|
Verified
Not enough data
9.8
470
|
Verified
Not enough data
Platform Data
9.9
467
|
Verified
Not enough data
9.9
465
|
Verified
Not enough data
9.9
472
|
Verified
Not enough data
9.9
469
|
Verified
Not enough data
Platform Additional Functionality
9.8
469
|
Verified
Not enough data
9.9
461
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
10.0
204
Not enough data
10.0
204
Not enough data
10.0
204
Not enough data
Feedback Analysis
10.0
205
Not enough data
9.8
203
Not enough data
10.0
204
Not enough data
Feedback Sources
10.0
203
Not enough data
10.0
205
Not enough data
9.5
203
Not enough data
10.0
202
Not enough data
Generative AI
10.0
60
Not enough data
Feature Not Available
Not enough data
Generative AI
10.0
60
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
288
Not enough data
10.0
268
Not enough data
10.0
267
Not enough data
9.6
262
Not enough data
Process Management
10.0
263
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
279
Not enough data
System Management
10.0
242
Not enough data
10.0
236
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
477
8.4
15
9.9
478
7.7
14
9.9
462
8.2
15
9.9
461
7.6
14
9.9
464
8.2
15
Reporting
10.0
464
9.0
15
9.9
464
9.2
14
9.9
463
8.4
15
10.0
457
7.9
15
Metrics
10.0
453
Not enough data
9.9
465
Not enough data
10.0
466
Not enough data
10.0
463
Not enough data
9.9
466
Not enough data
Variation Testing
10.0
426
Not enough data
10.0
425
Not enough data
10.0
428
Not enough data
10.0
433
Not enough data
10.0
424
Not enough data
10.0
427
Not enough data
Reporting
10.0
456
Not enough data
10.0
453
Not enough data
Personalization
10.0
442
Not enough data
10.0
425
Not enough data
10.0
421
Not enough data
Administration
10.0
423
Not enough data
10.0
424
Not enough data
10.0
426
Not enough data
10.0
426
Not enough data
Categories
Categories
Shared Categories
Glassbox and Microsoft Clarity are categorized as Session Replay and Heatmap Tools
Unique Categories
Microsoft Clarity has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Clarity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.4%
Insurance
11.7%
Retail
11.3%
Telecommunications
5.7%
Banking
3.4%
Other
30.5%
Information Technology and Services
23.8%
Computer Software
16.7%
Marketing and Advertising
14.3%
Non-Profit Organization Management
4.8%
Wholesale
2.4%
Other
38.1%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Microsoft Clarity
Most Helpful Favorable Review
Brandon G.
Verified User in Marketing and Advertising
Microsoft's Clarity is a fantastic piece of software for reviewing user's sessions and seeing how users are interacting with your website via heatmaps.
Most Helpful Critical Review
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Brandon G.
Verified User in Marketing and Advertising
Microsoft's Clarity is a fantastic piece of software for reviewing user's sessions and seeing how users are interacting with your website via heatmaps.
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Verified User in Hospital & Health Care
I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...
Discussions
Customer Journey Maps are typically utilized during the planning and analysis phases of product or service development. They help in understanding the customer's experience and identifying areas for improvement.
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
How can I customize the dashboard to what I would like at a very simplified high level overview?
1 comment
MC
Hi Andrea!
Thanks for the inquiry, we currently don't support this feature. We will take this feedback into consideration for our future roadmap. Read more
What is Microsoft Clarity used for?
1 comment
RM
To monitor the user behaviour of the website and tracking the heatmap of the entire website.Read more
Microsoft Clarity has no more discussions with answers
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