Customer Journey Maps are typically utilized during the planning and analysis phases of product or service development. They help in understanding the customer's experience and identifying areas for improvement.

Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending upgrade, you are well-positioned to get the full benefits of this amazing feature in a matter of days from now. We look forward to your overall product feedback once you get this new experience.