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Compare Contentsquare and Glassbox 
At a Glance
Market Segments
Enterprise (51.3% of reviews)
Enterprise (79.1% of reviews)
Entry-Level Pricing
Free
No pricing available
Contentsquare
Star Rating
(462)4.7 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(792)4.9 out of 5
Market Segments
Enterprise (79.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in real-time monitoring with a perfect score of 10.0, while Contentsquare falls behind with a score of 8.9. Reviewers mention that this feature allows for immediate insights into user behavior, which is crucial for timely decision-making.
- Reviewers mention that Glassbox's session replay feature scores 9.9, providing a detailed view of user interactions, whereas Contentsquare's score of 9.3 indicates it may not capture the same level of detail. Users say this capability is essential for understanding user journeys and improving UX.
- G2 users highlight Glassbox's superior custom event tracking with a score of 10.0, compared to Contentsquare's 9.0. Reviewers say this flexibility allows businesses to tailor their analytics to specific needs, enhancing the overall effectiveness of their data strategy.
- Users on G2 report that Glassbox's user-level analytics feature scores a perfect 10.0, while Contentsquare's score of 8.9 suggests it may not provide as granular insights. Reviewers mention that this level of detail is vital for personalized marketing efforts.
- Reviewers mention that Glassbox's feedback management capabilities, including tagging and segmentation, score 10.0, indicating a robust system for gathering and analyzing user feedback. In contrast, Contentsquare's lower scores in this area suggest it may not be as effective in managing user insights.
- Users report that Glassbox's integrations score a perfect 10.0, allowing seamless connectivity with other tools, while Contentsquare's score of 8.5 indicates potential limitations. Reviewers say this flexibility is crucial for businesses looking to create a comprehensive analytics ecosystem.
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Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Glassbox
No pricing availableFree Trial
Contentsquare
Free Trial is available
Glassbox
No trial information availableRatings
Meets Requirements
9.0
308
9.8
723
Ease of Use
8.5
306
9.7
725
Ease of Setup
7.7
95
9.8
460
Ease of Admin
8.4
91
9.8
342
Quality of Support
9.4
303
9.9
722
Has the product been a good partner in doing business?
9.3
91
9.9
346
Product Direction (% positive)
9.2
263
9.9
714
Features by Category
Metrics
9.0
144
9.9
566
9.3
146
9.9
560
9.1
147
9.9
554
8.6
131
9.9
558
8.8
124
9.9
553
8.9
105
9.9
539
8.7
102
9.9
535
9.0
145
9.9
540
9.1
134
9.9
535
Reporting
8.7
128
9.9
549
8.8
109
9.9
535
8.3
122
9.9
527
8.9
150
9.9
527
9.0
123
9.9
523
8.7
99
9.9
515
8.6
138
9.9
527
Other
8.7
106
9.9
517
8.1
91
9.9
500
8.8
100
9.9
498
8.4
99
9.9
492
9.0
119
9.9
485
8.3
56
9.8
481
8.7
81
9.9
483
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
98
9.9
511
8.4
87
9.9
487
8.8
129
9.9
526
9.0
119
9.8
514
User Identification
8.5
9
9.9
474
9.0
20
10.0
476
8.3
7
10.0
481
Tracking & Reporting
9.0
13
10.0
468
8.3
16
10.0
466
8.0
5
10.0
463
8.3
20
9.9
461
9.3
20
10.0
470
8.8
15
10.0
464
Metrics
9.2
24
10.0
453
9.3
21
9.9
465
8.8
18
10.0
466
8.8
14
10.0
463
9.0
23
9.9
466
User Behavior
9.4
106
|
Verified
9.8
507
|
Verified
8.8
97
|
Verified
9.8
503
|
Verified
9.0
93
|
Verified
9.8
504
|
Verified
A/B Testing
8.6
74
|
Verified
9.8
489
|
Verified
8.6
46
9.8
495
9.2
103
9.8
514
|
Verified
7.9
54
|
Verified
9.9
482
|
Verified
Visitor Information
8.1
66
|
Verified
9.9
529
|
Verified
8.2
67
9.8
549
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.6
22
10.0
443
8.8
28
10.0
444
9.1
35
10.0
445
9.4
34
10.0
447
8.7
26
9.9
451
8.6
22
10.0
445
8.3
20
9.9
463
8.6
22
10.0
440
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
10.0
292
Not enough data
10.0
294
Not enough data
10.0
291
Not enough data
10.0
295
Not enough data
10.0
293
Not enough data
10.0
308
Administration
Not enough data
10.0
305
Not enough data
10.0
288
Not enough data
10.0
288
Generative AI
Not enough data
10.0
56
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
24
10.0
431
9.3
35
9.9
433
9.5
33
9.9
433
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.2
22
10.0
405
9.0
23
9.9
428
7.9
17
9.9
426
Performance
8.9
16
10.0
426
9.3
25
10.0
428
8.9
23
10.0
425
8.8
15
10.0
427
Platform Basics
8.4
42
10.0
332
8.3
50
9.9
334
8.7
54
10.0
327
8.3
34
10.0
328
9.1
24
10.0
157
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
8.9
66
9.9
466
|
Verified
9.1
98
9.8
470
|
Verified
Platform Data
8.9
101
9.9
467
|
Verified
8.7
68
9.9
465
|
Verified
8.9
104
9.9
472
|
Verified
8.7
68
9.9
469
|
Verified
Platform Additional Functionality
9.1
110
9.8
469
|
Verified
8.5
65
9.9
461
|
Verified
8.5
58
9.9
473
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
10.0
204
Not enough data
10.0
204
Not enough data
10.0
204
Feedback Analysis
Not enough data
10.0
205
Not enough data
9.8
203
Not enough data
10.0
204
Feedback Sources
Not enough data
10.0
203
Not enough data
10.0
205
Not enough data
9.5
203
Not enough data
10.0
202
Generative AI
Not enough data
10.0
60
Not enough data
Feature Not Available
Generative AI
Not enough data
10.0
60
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
288
Not enough data
10.0
268
Not enough data
10.0
267
Not enough data
9.6
262
Process Management
Not enough data
10.0
263
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
279
System Management
Not enough data
10.0
242
Not enough data
10.0
236
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.0
111
9.9
477
9.0
116
9.9
478
9.1
105
9.9
462
8.9
110
9.9
461
9.2
115
9.9
464
Reporting
9.4
125
10.0
464
8.7
118
9.9
464
8.8
107
9.9
463
8.9
110
10.0
457
Metrics
9.2
24
10.0
453
9.3
21
9.9
465
8.8
18
10.0
466
8.8
14
10.0
463
9.0
23
9.9
466
Variation Testing
8.8
7
10.0
426
Not enough data
10.0
425
9.3
14
10.0
428
9.4
11
10.0
433
8.6
6
10.0
424
9.0
5
10.0
427
Reporting
8.9
14
10.0
456
9.0
15
10.0
453
Personalization
8.3
10
10.0
442
9.3
9
10.0
425
9.1
11
10.0
421
Administration
8.3
9
10.0
423
8.7
9
10.0
424
9.5
16
10.0
426
9.3
14
10.0
426
Categories
Categories
Shared Categories
Contentsquare and Glassbox are categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Contentsquare has no unique categories
Glassbox is categorized as E-Commerce Analytics, Enterprise Feedback Management, and Feedback Analytics
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Apparel & Fashion
12.5%
Telecommunications
6.0%
Computer Software
5.1%
Insurance
4.6%
Other
53.2%
Financial Services
37.4%
Insurance
11.7%
Retail
11.3%
Telecommunications
5.7%
Banking
3.4%
Other
30.5%
Most Helpful Reviews
Contentsquare
Most Helpful Favorable Review
Verified User in Internet
What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey...
Most Helpful Critical Review
Mackenzie E.
Verified User in Apparel & Fashion
The tool is so complex, that even the Contentsquare employees don't understand all it has to offer. It's a steep learning curve, for sure. Needs a lot of hand on time with the rep for the layman to understand how to benefit from the tool. Hard to get...
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Verified User in Internet
What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Mackenzie E.
Verified User in Apparel & Fashion
The tool is so complex, that even the Contentsquare employees don't understand all it has to offer. It's a steep learning curve, for sure. Needs a lot of hand on time with the rep for the layman to understand how to benefit from the tool. Hard to get...
Verified User in Apparel & Fashion
The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating. The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer...
Discussions
Contentsquare has no discussions with answers
Customer Journey Maps are typically utilized during the planning and analysis phases of product or service development. They help in understanding the customer's experience and identifying areas for improvement.
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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