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Best Enterprise Experience Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Enterprise Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in Enterprise Experience Management Software Available

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    G2 Score
Birdeye
(3,334)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
Qualtrics Strategy & Research
(2,957)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Experience Management software
View top Consulting Services for Qualtrics Strategy & Research
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

    Users
    • Student
    • Research Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 45% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Strategy & Research Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    268
    Survey Creation
    226
    Features
    96
    Intuitive
    86
    Ease of Creation
    74
    Cons
    Survey Issues
    74
    Survey Limitations
    56
    Limited Customization
    43
    Pricing Issues
    38
    Learning Curve
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

Users
  • Student
  • Research Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 45% Enterprise
  • 34% Mid-Market
Qualtrics Strategy & Research Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
268
Survey Creation
226
Features
96
Intuitive
86
Ease of Creation
74
Cons
Survey Issues
74
Survey Limitations
56
Limited Customization
43
Pricing Issues
38
Learning Curve
37
Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.6
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,447 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®

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Reputation
(2,343)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a platform that offers tools for analytics, reports, leaderboards, ticket escalation systems, filtering capabilities, and integrations with platforms like Google and Apple Maps, aimed at managing and improving a company's online reputation.
    • Reviewers frequently mention the user-friendly interface, the ability to schedule and post on all social media platforms, the AI feature that assists in creating posts and replying to reviews, and the efficient customer support.
    • Reviewers noted some issues with the platform, such as the lack of auto-sync features with platforms other than Google, Apple, and Bing, occasional slow backend, blurry photos when scrolling through Facebook and Instagram, and the need for more training on website navigation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    412
    Review Management
    301
    Helpful
    287
    Centralized Reviews
    244
    Reputation Management
    190
    Cons
    Review Management
    104
    Improvement Needed
    96
    Missing Features
    80
    Review Issues
    70
    Learning Curve
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    697 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a platform that offers tools for analytics, reports, leaderboards, ticket escalation systems, filtering capabilities, and integrations with platforms like Google and Apple Maps, aimed at managing and improving a company's online reputation.
  • Reviewers frequently mention the user-friendly interface, the ability to schedule and post on all social media platforms, the AI feature that assists in creating posts and replying to reviews, and the efficient customer support.
  • Reviewers noted some issues with the platform, such as the lack of auto-sync features with platforms other than Google, Apple, and Bing, occasional slow backend, blurry photos when scrolling through Facebook and Instagram, and the need for more training on website navigation.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
412
Review Management
301
Helpful
287
Centralized Reviews
244
Reputation Management
190
Cons
Review Management
104
Improvement Needed
96
Missing Features
80
Review Issues
70
Learning Curve
55
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,068 Twitter followers
LinkedIn® Page
www.linkedin.com
697 employees on LinkedIn®
UserTesting
(769)4.5 out of 5
17th Easiest To Use in Experience Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Helpful
    83
    Time-saving
    59
    Customer Support
    46
    Testing Process
    40
    Cons
    Testing Difficulties
    33
    Survey Issues
    29
    Participant Management
    28
    Missing Features
    27
    Expensive
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    6.6
    Customer Effort Score (CES)
    Average: 8.1
    6.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    6.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,840 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Helpful
83
Time-saving
59
Customer Support
46
Testing Process
40
Cons
Testing Difficulties
33
Survey Issues
29
Participant Management
28
Missing Features
27
Expensive
24
UserTesting features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.6
Customer Effort Score (CES)
Average: 8.1
6.3
Customer Satisfaction (CSAT) Score
Average: 8.5
6.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,448 Twitter followers
LinkedIn® Page
www.linkedin.com
1,840 employees on LinkedIn®
Qualtrics Customer Experience
(736)4.3 out of 5
Optimized for quick response
27th Easiest To Use in Experience Management software
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Analytics
    8
    Customer Support
    7
    Dashboard Usability
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    4
    Expensive
    3
    Inaccurate Data Analysis
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.1
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Analytics
8
Customer Support
7
Dashboard Usability
6
Cons
Improvement Needed
6
Limited Customization
4
Expensive
3
Inaccurate Data Analysis
3
Integration Issues
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,447 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®
Get a quote
Medallia Customer Experience
(164)4.5 out of 5
Optimized for quick response
23rd Easiest To Use in Experience Management software
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Ease of Use
    13
    Feedback Management
    13
    Improvement
    11
    Insights Generation
    10
    Cons
    Difficult Reporting
    6
    Limitations
    6
    Expensive
    5
    Implementation Issues
    5
    Improvement Needed
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    9.1
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Ease of Use
13
Feedback Management
13
Improvement
11
Insights Generation
10
Cons
Difficult Reporting
6
Limitations
6
Expensive
5
Implementation Issues
5
Improvement Needed
5
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
9.1
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,509 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
AskNicely
(1,016)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

    Users
    • Customer Success Manager
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AskNicely Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Customer Support
    37
    Customer Feedback
    32
    Helpful
    22
    Feedback Management
    15
    Cons
    Integration Issues
    5
    Difficult Reporting
    4
    Lack of Detail
    3
    Layout Issues
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AskNicely features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AskNicely
    Company Website
    Year Founded
    2014
    HQ Location
    Portland, OR
    Twitter
    @asknicely
    2,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users
  • Customer Success Manager
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
AskNicely Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Customer Support
37
Customer Feedback
32
Helpful
22
Feedback Management
15
Cons
Integration Issues
5
Difficult Reporting
4
Lack of Detail
3
Layout Issues
3
Limited Customization
3
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
AskNicely
Company Website
Year Founded
2014
HQ Location
Portland, OR
Twitter
@asknicely
2,337 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Get a quote
Resonate CX
(193)4.7 out of 5
5th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Centre Manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 34% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
    • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
    • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    51
    Ease of Use
    50
    Feedback Management
    37
    Customer Support
    32
    Improvement
    23
    Cons
    Survey Issues
    10
    Inadequate Feedback
    8
    Scoring System Issues
    8
    Reporting Issues
    7
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.5
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Centre Manager
Industries
  • Retail
  • Education Management
Market Segment
  • 34% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
  • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
  • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
51
Ease of Use
50
Feedback Management
37
Customer Support
32
Improvement
23
Cons
Survey Issues
10
Inadequate Feedback
8
Scoring System Issues
8
Reporting Issues
7
Learning Curve
6
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.5
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
216 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Get a quote
Gainsight Customer Success
(1,606)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Experience Management software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gainsight Customer Success Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    150
    Centralized Information
    88
    Visibility
    71
    Customer Support
    61
    Health Monitoring
    60
    Cons
    Limitations
    36
    Complexity
    34
    Not Intuitive
    32
    Missing Features
    30
    Steep Learning Curve
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gainsight Customer Success features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Effort Score (CES)
    Average: 8.1
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,092 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
150
Centralized Information
88
Visibility
71
Customer Support
61
Health Monitoring
60
Cons
Limitations
36
Complexity
34
Not Intuitive
32
Missing Features
30
Steep Learning Curve
27
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.6
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Gainsight Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,280 Twitter followers
LinkedIn® Page
www.linkedin.com
1,092 employees on LinkedIn®
Get a quote
Experience.com
(286)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 46% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that collects and showcases customer reviews, provides data analysis, and enhances online visibility for businesses.
    • Reviewers frequently mention the ease of use, automation, and the boost in local SEO, along with the ability to integrate with social media platforms and the responsive customer support.
    • Users reported issues such as the high cost, lack of customization options, inability to export reviews, slow publishing times, and difficulty in viewing the platform on mobile devices.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    99
    Review Management
    91
    Customer Support
    73
    Experience
    71
    Cons
    Linking Issues
    24
    Missing Features
    21
    Reporting Issues
    21
    Review Management
    21
    Review Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 46% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that collects and showcases customer reviews, provides data analysis, and enhances online visibility for businesses.
  • Reviewers frequently mention the ease of use, automation, and the boost in local SEO, along with the ability to integrate with social media platforms and the responsive customer support.
  • Users reported issues such as the high cost, lack of customization options, inability to export reviews, slow publishing times, and difficulty in viewing the platform on mobile devices.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
99
Review Management
91
Customer Support
73
Experience
71
Cons
Linking Issues
24
Missing Features
21
Reporting Issues
21
Review Management
21
Review Issues
15
Experience.com features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
278 employees on LinkedIn®
Alida
(125)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

    Users
    No information available
    Industries
    • Retail
    • Hospital & Health Care
    Market Segment
    • 62% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alida Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Customer Support
    18
    Intuitive
    16
    Helpful
    15
    Survey Management
    14
    Cons
    Survey Limitations
    8
    Difficult Reporting
    6
    Improvement Needed
    6
    Limitations
    5
    UX Improvement
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alida features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.6
    Customer Effort Score (CES)
    Average: 8.1
    8.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alida
    Company Website
    Year Founded
    2000
    HQ Location
    Toronto, Canada
    Twitter
    @Alida
    163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    408 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

Users
No information available
Industries
  • Retail
  • Hospital & Health Care
Market Segment
  • 62% Enterprise
  • 27% Mid-Market
Alida Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Customer Support
18
Intuitive
16
Helpful
15
Survey Management
14
Cons
Survey Limitations
8
Difficult Reporting
6
Improvement Needed
6
Limitations
5
UX Improvement
5
Alida features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.6
Customer Effort Score (CES)
Average: 8.1
8.4
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Alida
Company Website
Year Founded
2000
HQ Location
Toronto, Canada
Twitter
@Alida
163 Twitter followers
LinkedIn® Page
www.linkedin.com
408 employees on LinkedIn®
Get a quote
Dovetail
(149)4.5 out of 5
9th Easiest To Use in Experience Management software
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

    Users
    • Product Designer
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Features
    72
    Useful
    46
    Time-saving
    43
    Research Efficiency
    42
    Cons
    Missing Features
    34
    Limitations
    30
    Inefficient Tagging
    26
    Complexity
    21
    Lacking Features
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Effort Score (CES)
    Average: 8.1
    4.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    4.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,191 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

Users
  • Product Designer
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 27% Small-Business
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Features
72
Useful
46
Time-saving
43
Research Efficiency
42
Cons
Missing Features
34
Limitations
30
Inefficient Tagging
26
Complexity
21
Lacking Features
20
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
4.6
Customer Satisfaction (CSAT) Score
Average: 8.5
4.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,191 Twitter followers
LinkedIn® Page
au.linkedin.com
188 employees on LinkedIn®
Get a quote
ChurnZero
(1,421)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Customer Support
    100
    Helpful
    87
    Efficiency
    77
    Automation
    76
    Cons
    Learning Curve
    63
    Not Intuitive
    44
    Steep Learning Curve
    42
    Complexity
    35
    Missing Features
    34
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.9
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 29% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Customer Support
100
Helpful
87
Efficiency
77
Automation
76
Cons
Learning Curve
63
Not Intuitive
44
Steep Learning Curve
42
Complexity
35
Missing Features
34
ChurnZero features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
8.9
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,840 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
Get a quote
ClearlyRated
(103)4.8 out of 5
Optimized for quick response
12th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

    Users
    • Marketing Director
    • Marketing Manager
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    22
    Helpful
    22
    Ease of Use
    15
    Client Interaction
    6
    Customer Feedback
    6
    Cons
    Difficult Reporting
    4
    Improvement Needed
    4
    Poor Reporting
    4
    Limitations
    3
    Survey Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,663 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

Users
  • Marketing Director
  • Marketing Manager
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
22
Helpful
22
Ease of Use
15
Client Interaction
6
Customer Feedback
6
Cons
Difficult Reporting
4
Improvement Needed
4
Poor Reporting
4
Limitations
3
Survey Limitations
3
ClearlyRated features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,663 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Survicate
(182)4.6 out of 5
Optimized for quick response
21st Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Survicate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    24
    Survey Management
    20
    Easy Integrations
    15
    Helpful
    14
    Cons
    Survey Limitations
    15
    Survey Issues
    14
    Limitations
    10
    Limited Surveys
    7
    Poor Customer Support
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Survicate features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    13,017 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is a powerful yet intuitive customer feedback platform designed for modern, customer-centric teams. With it, you can collect, analyze, and act on customer feedback all in one place. Colle

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 38% Mid-Market
Survicate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
24
Survey Management
20
Easy Integrations
15
Helpful
14
Cons
Survey Limitations
15
Survey Issues
14
Limitations
10
Limited Surveys
7
Poor Customer Support
5
Survicate features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.4
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,017 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
SMG - Service Management Group
(50)4.6 out of 5
20th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

    Users
    • District Manager
    Industries
    • Retail
    • Restaurants
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SMG - Service Management Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Focus
    3
    Helpful
    2
    Insights Generation
    2
    Centralized Reviews
    1
    Customer Insights
    1
    Cons
    Delay Issues
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SMG - Service Management Group features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    9.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SMG - Service Management Group
    Year Founded
    1991
    HQ Location
    Remote-First Organization , US
    LinkedIn® Page
    www.linkedin.com
    522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

Users
  • District Manager
Industries
  • Retail
  • Restaurants
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
SMG - Service Management Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Focus
3
Helpful
2
Insights Generation
2
Centralized Reviews
1
Customer Insights
1
Cons
Delay Issues
1
Time-Consumption
1
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
SMG - Service Management Group
Year Founded
1991
HQ Location
Remote-First Organization , US
LinkedIn® Page
www.linkedin.com
522 employees on LinkedIn®
Read SMG - Service Management Group Reviews
Sprig
(102)4.4 out of 5
Optimized for quick response
29th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Surveys
    48
    Easy Setup
    45
    Survey Management
    45
    Helpful
    42
    Cons
    Limitations
    28
    Survey Issues
    27
    Survey Limitations
    22
    Limited Features
    13
    Missing Features
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,123 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 31% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Surveys
48
Easy Setup
45
Survey Management
45
Helpful
42
Cons
Limitations
28
Survey Issues
27
Survey Limitations
22
Limited Features
13
Missing Features
13
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,123 Twitter followers
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Get a quote
Clientshare
(83)4.6 out of 5
15th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100 and 1 in 3 of the S&P 500, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract

    Users
    No information available
    Industries
    • Facilities Services
    • Staffing and Recruiting
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clientshare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    7
    Helpful
    6
    Easy Access
    5
    Engagement
    5
    Cons
    Scoring System Issues
    3
    Improvement Needed
    2
    Review Management
    2
    Notification Issues
    1
    Required Training
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clientshare features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clientshare
    Year Founded
    2016
    HQ Location
    London
    Twitter
    @myclientshare
    535 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clientshare has built the world’s leading Business Reviews platform. Used by 1 in 2 of the FTSE 100 and 1 in 3 of the S&P 500, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract

Users
No information available
Industries
  • Facilities Services
  • Staffing and Recruiting
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
Clientshare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
7
Helpful
6
Easy Access
5
Engagement
5
Cons
Scoring System Issues
3
Improvement Needed
2
Review Management
2
Notification Issues
1
Required Training
1
Clientshare features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Clientshare
Year Founded
2016
HQ Location
London
Twitter
@myclientshare
535 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Read Clientshare Reviews
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
37th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.5
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.5
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Alchemer EFM
(190)4.5 out of 5
Optimized for quick response
30th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:$315.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

    Users
    No information available
    Industries
    • Education Management
    • Higher Education
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alchemer EFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Intuitive
    2
    Automation
    1
    Customizability
    1
    Cons
    Limitations
    2
    Complexity
    1
    Improvement Needed
    1
    Limited Customization
    1
    Unclear Instructions
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alchemer EFM features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alchemer
    Company Website
    HQ Location
    Louisville, CO
    Twitter
    @AlchemerHQ
    7,127 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and f

Users
No information available
Industries
  • Education Management
  • Higher Education
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
Alchemer EFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Intuitive
2
Automation
1
Customizability
1
Cons
Limitations
2
Complexity
1
Improvement Needed
1
Limited Customization
1
Unclear Instructions
1
Alchemer EFM features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Alchemer
Company Website
HQ Location
Louisville, CO
Twitter
@AlchemerHQ
7,127 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
Forsta
(331)4.2 out of 5
38th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Helpful
    1
    Insights
    1
    Insights Analysis
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Improvement Needed
    1
    Inefficiency
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    876 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    768 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Helpful
1
Insights
1
Insights Analysis
1
Cons
Delay Issues
1
Delays
1
Improvement Needed
1
Inefficiency
1
Learning Curve
1
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.4
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
876 Twitter followers
LinkedIn® Page
www.linkedin.com
768 employees on LinkedIn®
Read Forsta Reviews
Fuel Cycle
(40)4.4 out of 5
Optimized for quick response
32nd Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fuel Cycle accelerates decision intelligence for legendary brands by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and sustain gro

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 65% Enterprise
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fuel Cycle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Auto-Response
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fuel Cycle features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    5.6
    Customer Effort Score (CES)
    Average: 8.1
    5.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    7.3
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fuel Cycle
    Company Website
    Year Founded
    2005
    HQ Location
    Los Angeles, CA
    Twitter
    @FUELCYCLEinc
    2,459 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fuel Cycle accelerates decision intelligence for legendary brands by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and sustain gro

Users
No information available
Industries
  • Retail
Market Segment
  • 65% Enterprise
  • 20% Small-Business
Fuel Cycle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Auto-Response
1
Customer Support
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
Fuel Cycle features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
5.6
Customer Effort Score (CES)
Average: 8.1
5.8
Customer Satisfaction (CSAT) Score
Average: 8.5
7.3
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Fuel Cycle
Company Website
Year Founded
2005
HQ Location
Los Angeles, CA
Twitter
@FUELCYCLEinc
2,459 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Get a quote
Emplifi Service Cloud
(52)4.4 out of 5
41st Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

    Users
    No information available
    Industries
    • Automotive
    • Consumer Goods
    Market Segment
    • 54% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    CRM Integration
    1
    Customer Support
    1
    Ease of Use
    1
    Integrations
    1
    User Interface
    1
    Cons
    AI Limitations
    1
    Delayed Services
    1
    Issue Resolution
    1
    Learning Curve
    1
    Quality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Service Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.0
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

Users
No information available
Industries
  • Automotive
  • Consumer Goods
Market Segment
  • 54% Enterprise
  • 33% Mid-Market
Emplifi Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
CRM Integration
1
Customer Support
1
Ease of Use
1
Integrations
1
User Interface
1
Cons
AI Limitations
1
Delayed Services
1
Issue Resolution
1
Learning Curve
1
Quality Issues
1
Emplifi Service Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.0
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
595 employees on LinkedIn®
Read Emplifi Service Cloud Reviews
CustomerGauge
(47)4.7 out of 5
42nd Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerGauge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Helpful
    1
    Cons
    Account Management
    1
    Contact Management
    1
    Lack of Information
    1
    Limited Customization
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerGauge features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerGauge
    Company Website
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Computer Software
Market Segment
  • 43% Enterprise
  • 38% Mid-Market
CustomerGauge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Helpful
1
Cons
Account Management
1
Contact Management
1
Lack of Information
1
Limited Customization
1
Limited Functionality
1
CustomerGauge features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
CustomerGauge
Company Website
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Get a quote
Verint Voice of the Customer
(41)4.2 out of 5
39th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 51% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Voice of the Customer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Support
    5
    Analytics
    3
    Customer Satisfaction
    3
    Easy Setup
    3
    Cons
    Limited Reporting
    3
    Survey Issues
    3
    Difficult Reporting
    2
    Learning Curve
    2
    Slow Loading
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Voice of the Customer features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    7.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,297 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen eve

Users
No information available
Industries
  • Retail
Market Segment
  • 51% Enterprise
  • 34% Mid-Market
Verint Voice of the Customer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Support
5
Analytics
3
Customer Satisfaction
3
Easy Setup
3
Cons
Limited Reporting
3
Survey Issues
3
Difficult Reporting
2
Learning Curve
2
Slow Loading
2
Verint Voice of the Customer features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
7.0
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
7.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,763 Twitter followers
LinkedIn® Page
www.linkedin.com
4,297 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Read Verint Voice of the Customer Reviews
Totango
(1,073)4.3 out of 5
Optimized for quick response
16th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Helpful
    102
    Customer Support
    97
    Customization
    97
    Intuitive
    80
    Cons
    Learning Curve
    82
    Integration Issues
    73
    Missing Features
    62
    Limitations
    56
    Lack of Integration
    46
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Totango features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Effort Score (CES)
    Average: 8.1
    8.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
102
Customer Support
97
Customization
97
Intuitive
80
Cons
Learning Curve
82
Integration Issues
73
Missing Features
62
Limitations
56
Lack of Integration
46
Totango features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.2
Customer Satisfaction (CSAT) Score
Average: 8.5
8.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,422 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Get a quote
Lumoa
(37)4.4 out of 5
40th Easiest To Use in Experience Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lumoa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Setup
    2
    Collaboration
    1
    Customer Support
    1
    Dashboard Customization
    1
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
    Scoring System Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lumoa features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.3
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netigate
    Year Founded
    2005
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Netigate
    891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Enterprise
  • 24% Mid-Market
Lumoa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Setup
2
Collaboration
1
Customer Support
1
Dashboard Customization
1
Cons
Dashboard Issues
1
Limited Customization
1
Scoring System Issues
1
Lumoa features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.3
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Netigate
Year Founded
2005
HQ Location
Stockholm, Stockholm County
Twitter
@Netigate
891 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Read Lumoa Reviews
Staffino
(40)4.7 out of 5
28th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutti

    Users
    No information available
    Industries
    • Telecommunications
    • Pharmaceuticals
    Market Segment
    • 60% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Staffino Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Motivation
    2
    Customer Feedback
    1
    Customer Focus
    1
    Customizability
    1
    Customization
    1
    Cons
    Data Management
    1
    Delayed Services
    1
    Limited Customization
    1
    Poor Customer Support
    1
    Response Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Staffino features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Staffino
    Year Founded
    2014
    HQ Location
    Bratislava, Bratislava
    Twitter
    @staffinoapp
    209 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutti

Users
No information available
Industries
  • Telecommunications
  • Pharmaceuticals
Market Segment
  • 60% Mid-Market
  • 28% Enterprise
Staffino Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Motivation
2
Customer Feedback
1
Customer Focus
1
Customizability
1
Customization
1
Cons
Data Management
1
Delayed Services
1
Limited Customization
1
Poor Customer Support
1
Response Delays
1
Staffino features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.3
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Staffino
Year Founded
2014
HQ Location
Bratislava, Bratislava
Twitter
@staffinoapp
209 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Read Staffino Reviews
Eyerys
(23)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 52% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eyerys features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Customer Effort Score (CES)
    Average: 8.1
    9.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smoke CI
    Year Founded
    2008
    HQ Location
    Johannesburg, Gauteng
    Twitter
    @SmokeCIS
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro

Users
No information available
Industries
  • Insurance
Market Segment
  • 52% Enterprise
  • 26% Mid-Market
Eyerys features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.4
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Smoke CI
Year Founded
2008
HQ Location
Johannesburg, Gauteng
Twitter
@SmokeCIS
178 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Read Eyerys Reviews
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