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Best Conversational Support Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Conversational Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversational Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversational Support category.

In addition to qualifying for inclusion in the Conversational Support Software category, to qualify for inclusion in the Small Business Conversational Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Small Business Conversational Support Available

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    G2 Score
HubSpot Service Hub
(2,544)4.4 out of 5
Optimized for quick response
17th Easiest To Use in Conversational Support software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    246
    Features
    164
    Customer Support
    105
    Helpful
    103
    Efficiency
    92
    Cons
    Missing Features
    81
    Limited Features
    59
    Ticketing Issues
    57
    Ticket Management
    56
    Learning Curve
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Proactive Engagement
    Average: 8.4
    8.2
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,932 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 35% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
246
Features
164
Customer Support
105
Helpful
103
Efficiency
92
Cons
Missing Features
81
Limited Features
59
Ticketing Issues
57
Ticket Management
56
Learning Curve
54
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.3
Proactive Engagement
Average: 8.4
8.2
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,126 Twitter followers
LinkedIn® Page
www.linkedin.com
10,932 employees on LinkedIn®
Podium
(1,953)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
    • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
    • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    443
    Communication
    364
    Helpful
    350
    Easy Communication
    341
    Useful
    272
    Cons
    Missing Features
    113
    Messaging Issues
    109
    Limited Features
    87
    Chat Functionality
    71
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.4
    8.3
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
  • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
  • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
443
Communication
364
Helpful
350
Easy Communication
341
Useful
272
Cons
Missing Features
113
Messaging Issues
109
Limited Features
87
Chat Functionality
71
Poor Customer Support
71
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.4
8.3
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,467 Twitter followers
LinkedIn® Page
www.linkedin.com
1,411 employees on LinkedIn®
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Fin by Intercom
(3,453)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Conversational Support software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
    • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
    • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
  • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
  • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,195 Twitter followers
LinkedIn® Page
www.linkedin.com
1,745 employees on LinkedIn®
Birdeye
(3,337)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.7
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.7
Self-Serve Support
Average: 8.3
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
Tidio
(1,754)4.7 out of 5
Optimized for quick response
10th Easiest To Use in Conversational Support software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
    • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
    • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    193
    Chatbots
    165
    Chat Features
    149
    Easy Setup
    142
    Cons
    Expensive
    100
    Cost
    68
    Limited Features
    58
    Missing Features
    58
    Usage Limitations
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Proactive Engagement
    Average: 8.4
    8.2
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
  • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
  • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
193
Chatbots
165
Chat Features
149
Easy Setup
142
Cons
Expensive
100
Cost
68
Limited Features
58
Missing Features
58
Usage Limitations
48
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.4
8.2
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.3
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
Freshdesk
(3,552)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Conversational Support software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    254
    Features
    151
    Helpful
    118
    Customer Support
    112
    Automation
    107
    Cons
    Missing Features
    90
    Ticketing Issues
    83
    Ticket Management
    74
    Ticketing System Issues
    66
    Limitations
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.4
    8.3
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
254
Features
151
Helpful
118
Customer Support
112
Automation
107
Cons
Missing Features
90
Ticketing Issues
83
Ticket Management
74
Ticketing System Issues
66
Limitations
61
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.4
8.3
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Textline
(331)4.7 out of 5
4th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • Operations Manager
    • Owner
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    169
    Helpful
    145
    Customer Support
    142
    Communication
    100
    Features
    91
    Cons
    Missing Features
    50
    Notification Issues
    35
    Messaging Issues
    29
    SMS Issues
    27
    Limited Features
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textline features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.4
    8.3
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • Operations Manager
  • Owner
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Textline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
169
Helpful
145
Customer Support
142
Communication
100
Features
91
Cons
Missing Features
50
Notification Issues
35
Messaging Issues
29
SMS Issues
27
Limited Features
26
Textline features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.4
8.3
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.3
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
283 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Get a quote
Zendesk Support Suite
(6,222)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Conversational Support software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Proactive Engagement
    Average: 8.4
    8.1
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Proactive Engagement
Average: 8.4
8.1
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
respond.io
(337)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

    Users
    • CEO
    Industries
    • Leisure, Travel & Tourism
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • respond.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    123
    Customer Support
    66
    Helpful
    53
    Integrations
    43
    Communication
    41
    Cons
    Expensive
    21
    Missing Features
    21
    Chat Functionality
    19
    Messaging Issues
    19
    Slow Speed
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • respond.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.7
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    respond.io
    Company Website
    Year Founded
    2017
    HQ Location
    Kuala Lumpur, Malaysia
    Twitter
    @respond_io
    1,390 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

Users
  • CEO
Industries
  • Leisure, Travel & Tourism
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 20% Mid-Market
respond.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
123
Customer Support
66
Helpful
53
Integrations
43
Communication
41
Cons
Expensive
21
Missing Features
21
Chat Functionality
19
Messaging Issues
19
Slow Speed
13
respond.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.7
Self-Serve Support
Average: 8.3
Seller Details
Seller
respond.io
Company Website
Year Founded
2017
HQ Location
Kuala Lumpur, Malaysia
Twitter
@respond_io
1,390 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®
Get a quote
Front
(2,299)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    330
    Communication
    246
    Team Collaboration
    246
    Features
    209
    Email Management
    184
    Cons
    Missing Features
    129
    Email Issues
    123
    Email Management
    107
    Email Management Issues
    75
    Email Communication Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,425 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
330
Communication
246
Team Collaboration
246
Features
209
Email Management
184
Cons
Missing Features
129
Email Issues
123
Email Management
107
Email Management Issues
75
Email Communication Issues
68
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.3
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,425 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Salesforce Service Cloud
(5,632)4.4 out of 5
Optimized for quick response
16th Easiest To Use in Conversational Support software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    968
    Features
    843
    Case Management
    815
    Efficiency
    717
    Helpful
    489
    Cons
    Complexity
    456
    Learning Curve
    443
    Missing Features
    370
    Steep Learning Curve
    342
    Expensive
    337
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.4
    8.0
    Contextual Engagement
    Average: 8.4
    7.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
968
Features
843
Case Management
815
Efficiency
717
Helpful
489
Cons
Complexity
456
Learning Curve
443
Missing Features
370
Steep Learning Curve
342
Expensive
337
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.4
8.0
Contextual Engagement
Average: 8.4
7.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
SAP Service Cloud
(204)4.5 out of 5
38th Easiest To Use in Conversational Support software
View top Consulting Services for SAP Service Cloud
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    78
    Ease of Use
    75
    Customer Support
    41
    Efficiency
    41
    Integrations
    35
    Cons
    Expensive
    47
    Learning Curve
    41
    Steep Learning Curve
    31
    Complexity
    30
    Limited Customization
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    299,929 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131,387 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
78
Ease of Use
75
Customer Support
41
Efficiency
41
Integrations
35
Cons
Expensive
47
Learning Curve
41
Steep Learning Curve
31
Complexity
30
Limited Customization
29
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
299,929 Twitter followers
LinkedIn® Page
www.linkedin.com
131,387 employees on LinkedIn®
Ownership
NYSE:SAP
Read SAP Service Cloud Reviews
FreshChat
(493)4.4 out of 5
24th Easiest To Use in Conversational Support software
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Features
    18
    Helpful
    16
    Chat Features
    13
    Integrations
    13
    Cons
    Missing Features
    11
    Chatbot Issues
    7
    Chat Issues
    7
    Learning Curve
    7
    Limited Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Proactive Engagement
    Average: 8.4
    8.5
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Features
18
Helpful
16
Chat Features
13
Integrations
13
Cons
Missing Features
11
Chatbot Issues
7
Chat Issues
7
Learning Curve
7
Limited Features
7
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.4
8.5
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Read FreshChat Reviews
Help Scout
(409)4.4 out of 5
Optimized for quick response
30th Easiest To Use in Conversational Support software
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Features
    10
    Customer Support
    9
    Helpful
    8
    Automation
    6
    Cons
    Missing Features
    7
    Email Management
    6
    Email Issues
    5
    Limited Features
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    9.1
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Features
10
Customer Support
9
Helpful
8
Automation
6
Cons
Missing Features
7
Email Management
6
Email Issues
5
Limited Features
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
9.1
Self-Serve Support
Average: 8.3
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,719 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
Gladly
(1,033)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Helpful
    130
    Features
    123
    Efficiency
    105
    Customer Support
    80
    Cons
    Missing Features
    44
    Technical Issues
    38
    Call Issues
    33
    Slow Loading
    30
    Chat Functionality Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Proactive Engagement
    Average: 8.4
    9.1
    Contextual Engagement
    Average: 8.4
    9.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Helpful
130
Features
123
Efficiency
105
Customer Support
80
Cons
Missing Features
44
Technical Issues
38
Call Issues
33
Slow Loading
30
Chat Functionality Issues
27
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Proactive Engagement
Average: 8.4
9.1
Contextual Engagement
Average: 8.4
9.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,151 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
Get a quote
Heymarket
(438)4.6 out of 5
9th Easiest To Use in Conversational Support software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

    Users
    • Owner
    • CEO
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Heymarket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Customer Support
    20
    Easy Communication
    20
    Communication
    17
    Easy Integrations
    16
    Cons
    SMS Limitations
    11
    Poor Customer Support
    10
    Limited Features
    9
    Expensive
    8
    SMS Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heymarket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.4
    8.1
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heymarket
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @heymarket
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

Users
  • Owner
  • CEO
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Heymarket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
20
Easy Communication
20
Communication
17
Easy Integrations
16
Cons
SMS Limitations
11
Poor Customer Support
10
Limited Features
9
Expensive
8
SMS Issues
6
Heymarket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.4
8.1
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Heymarket
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@heymarket
10 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Read Heymarket Reviews
RingCentral Contact Center
(153)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    10
    Features
    9
    Helpful
    8
    Reliability
    8
    Cons
    Call Issues
    9
    Call Functionality
    6
    Call Quality Issues
    5
    Missing Features
    5
    Missed Calls
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Proactive Engagement
    Average: 8.4
    8.9
    Contextual Engagement
    Average: 8.4
    7.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 38% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
10
Features
9
Helpful
8
Reliability
8
Cons
Call Issues
9
Call Functionality
6
Call Quality Issues
5
Missing Features
5
Missed Calls
4
RingCentral Contact Center features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Proactive Engagement
Average: 8.4
8.9
Contextual Engagement
Average: 8.4
7.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,740 Twitter followers
LinkedIn® Page
www.linkedin.com
6,440 employees on LinkedIn®
Get a quote
HighLevel
(509)4.6 out of 5
20th Easiest To Use in Conversational Support software
View top Consulting Services for HighLevel
Save to My Lists
Entry Level Price:$297.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 63% Small-Business
    • 2% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is a comprehensive platform designed to manage and improve workflow, with features well integrated and optimized for marketers and CRM professionals.
    • Reviewers appreciate the platform's versatility, its ability to integrate with other tools, the automation capabilities, and the responsive customer support team.
    • Users mentioned that the platform can be overwhelming to learn due to its comprehensive nature, it can be slow at times, and some found the scheduling of onboarding calls complicated.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    123
    Customer Support
    122
    Features
    121
    Feature Richness
    105
    Automation
    102
    Cons
    Learning Curve
    103
    Missing Features
    75
    Steep Learning Curve
    75
    Poor Customer Support
    54
    Not Intuitive
    40
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HighLevel features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Proactive Engagement
    Average: 8.4
    9.2
    Contextual Engagement
    Average: 8.4
    9.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    6,595 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,490 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 63% Small-Business
  • 2% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is a comprehensive platform designed to manage and improve workflow, with features well integrated and optimized for marketers and CRM professionals.
  • Reviewers appreciate the platform's versatility, its ability to integrate with other tools, the automation capabilities, and the responsive customer support team.
  • Users mentioned that the platform can be overwhelming to learn due to its comprehensive nature, it can be slow at times, and some found the scheduling of onboarding calls complicated.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
123
Customer Support
122
Features
121
Feature Richness
105
Automation
102
Cons
Learning Curve
103
Missing Features
75
Steep Learning Curve
75
Poor Customer Support
54
Not Intuitive
40
HighLevel features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.2
Proactive Engagement
Average: 8.4
9.2
Contextual Engagement
Average: 8.4
9.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
6,595 Twitter followers
LinkedIn® Page
www.linkedin.com
1,490 employees on LinkedIn®
Kore.AI
(398)4.7 out of 5
Optimized for quick response
13th Easiest To Use in Conversational Support software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a low-code, no-code platform designed to facilitate the creation of conversational AI, with features such as pre-packaged applications for various sectors, seamless integration with other APIs, and enterprise integrations for multiple third-party platforms.
    • Users like the platform's user-friendly interface, its flexibility and comprehensive integration options, the ease of developing features, and the helpfulness of the support team, with many praising its unmatched flexibility and the possibilities it offers in making conversational AI.
    • Users experienced issues with the platform's stability and performance, with some reporting that it can be slow to load content, has latency issues, and can sometimes display a blank screen, while others noted that it lacks certain functionalities, particularly for non-English languages, and that its initial setup requires a learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    172
    Features
    87
    Chatbot Development
    84
    Easy Creation
    64
    Integrations
    64
    Cons
    Usage Limitations
    43
    Slow Performance
    31
    Learning Curve
    29
    Slow Loading
    24
    Software Bugs
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.4
    8.9
    Contextual Engagement
    Average: 8.4
    8.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,626 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,163 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a low-code, no-code platform designed to facilitate the creation of conversational AI, with features such as pre-packaged applications for various sectors, seamless integration with other APIs, and enterprise integrations for multiple third-party platforms.
  • Users like the platform's user-friendly interface, its flexibility and comprehensive integration options, the ease of developing features, and the helpfulness of the support team, with many praising its unmatched flexibility and the possibilities it offers in making conversational AI.
  • Users experienced issues with the platform's stability and performance, with some reporting that it can be slow to load content, has latency issues, and can sometimes display a blank screen, while others noted that it lacks certain functionalities, particularly for non-English languages, and that its initial setup requires a learning curve.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
172
Features
87
Chatbot Development
84
Easy Creation
64
Integrations
64
Cons
Usage Limitations
43
Slow Performance
31
Learning Curve
29
Slow Loading
24
Software Bugs
24
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.4
8.9
Contextual Engagement
Average: 8.4
8.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,626 Twitter followers
LinkedIn® Page
www.linkedin.com
1,163 employees on LinkedIn®
HelpCrunch
(232)4.7 out of 5
29th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    25
    Customer Support
    23
    Features
    18
    Chat Features
    13
    Cons
    Limited Features
    8
    Chat Functionality
    7
    Missing Features
    7
    Chat Functionality Issues
    5
    Chat Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    9.3
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    333 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
25
Customer Support
23
Features
18
Chat Features
13
Cons
Limited Features
8
Chat Functionality
7
Missing Features
7
Chat Functionality Issues
5
Chat Issues
5
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.2
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
9.3
Self-Serve Support
Average: 8.3
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
333 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read HelpCrunch Reviews
Jotform AI Agents
(101)4.5 out of 5
46th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    No information available
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents are automated assistants designed to assist with form creation and data automation.
    • Users like the quick and accurate assistance provided by Jotform AI Agents, which save valuable time by intelligently suggesting form fields, automating workflows, and refining form logic based on intent.
    • Users experienced issues with the AI not fully understanding their intent, generic suggestions, and a lack of customization options for more complex or industry-specific use cases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    28
    Time-saving
    27
    Ease of Use
    20
    Features
    14
    Easy Setup
    13
    Cons
    AI Limitations
    16
    Learning Curve
    11
    Limited AI Capabilities
    10
    Limited Customization
    5
    Unclear Understanding
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jotform AI Agents features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Proactive Engagement
    Average: 8.4
    8.0
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,937 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    836 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
No information available
Industries
  • Insurance
  • Computer Software
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents are automated assistants designed to assist with form creation and data automation.
  • Users like the quick and accurate assistance provided by Jotform AI Agents, which save valuable time by intelligently suggesting form fields, automating workflows, and refining form logic based on intent.
  • Users experienced issues with the AI not fully understanding their intent, generic suggestions, and a lack of customization options for more complex or industry-specific use cases.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
28
Time-saving
27
Ease of Use
20
Features
14
Easy Setup
13
Cons
AI Limitations
16
Learning Curve
11
Limited AI Capabilities
10
Limited Customization
5
Unclear Understanding
4
Jotform AI Agents features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
7.9
Proactive Engagement
Average: 8.4
8.0
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,937 Twitter followers
LinkedIn® Page
www.linkedin.com
836 employees on LinkedIn®
NewOaks AI
(23)5.0 out of 5
31st Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    🔥While AI chat assistants can offer advanced chatbot solutions, a lot of chatbot builders may not provide the same level of specialized text SMS services ⚡️, calendar integration for conversational ap

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NewOaks AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    14
    Customer Support
    12
    Helpful
    11
    Integrations
    11
    Cons
    Interface Issues
    4
    Layout Issues
    4
    Learning Curve
    3
    Integration Issues
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NewOaks AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Proactive Engagement
    Average: 8.4
    8.5
    Contextual Engagement
    Average: 8.4
    8.3
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NewOaks LLC
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

🔥While AI chat assistants can offer advanced chatbot solutions, a lot of chatbot builders may not provide the same level of specialized text SMS services ⚡️, calendar integration for conversational ap

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 100% Small-Business
NewOaks AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
14
Customer Support
12
Helpful
11
Integrations
11
Cons
Interface Issues
4
Layout Issues
4
Learning Curve
3
Integration Issues
2
Missing Features
2
NewOaks AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.2
7.8
Proactive Engagement
Average: 8.4
8.5
Contextual Engagement
Average: 8.4
8.3
Self-Serve Support
Average: 8.3
Seller Details
Seller
NewOaks LLC
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read NewOaks AI Reviews
Sobot Omnichannel Suite
(171)4.7 out of 5
14th Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a software program designed to manage client relations and store client information securely.
    • Reviewers frequently mention the software's ability to centralize communication across multiple channels, its user-friendly design, and its efficient customer service.
    • Reviewers mentioned that the subscription fee is high, some advanced features are difficult to understand, and there are limitations in customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    75
    Customer Support
    66
    Features
    59
    Efficiency
    50
    Time-saving
    50
    Cons
    Limited Customization
    14
    Expensive
    10
    Learning Curve
    8
    Cost
    7
    Not Intuitive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a software program designed to manage client relations and store client information securely.
  • Reviewers frequently mention the software's ability to centralize communication across multiple channels, its user-friendly design, and its efficient customer service.
  • Reviewers mentioned that the subscription fee is high, some advanced features are difficult to understand, and there are limitations in customization options.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
75
Customer Support
66
Features
59
Efficiency
50
Time-saving
50
Cons
Limited Customization
14
Expensive
10
Learning Curve
8
Cost
7
Not Intuitive
5
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Read Sobot Omnichannel Suite Reviews
Kapture CX
(277)4.5 out of 5
12th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Manager
    Industries
    • Consumer Services
    • Health, Wellness and Fitness
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture is a CRM tool designed to streamline customer management processes by providing a comprehensive history of customer interactions and robust features for tracking and analyzing customer data.
    • Reviewers frequently mention the tool's user-friendly interface, its ability to save time and improve productivity, and the valuable insights gained from its comprehensive customer interaction history and real-time reports.
    • Reviewers experienced occasional latency issues, slow loading times, and difficulties with tagging and fetching customer details, which sometimes affected workflow efficiency and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Helpful
    47
    Customer Support
    43
    Features
    43
    User Interface
    35
    Cons
    Delays
    27
    Slow Loading
    21
    Improvement Needed
    20
    Slow Performance
    20
    Ticketing Issues
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Proactive Engagement
    Average: 8.4
    8.4
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    519 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Manager
Industries
  • Consumer Services
  • Health, Wellness and Fitness
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture is a CRM tool designed to streamline customer management processes by providing a comprehensive history of customer interactions and robust features for tracking and analyzing customer data.
  • Reviewers frequently mention the tool's user-friendly interface, its ability to save time and improve productivity, and the valuable insights gained from its comprehensive customer interaction history and real-time reports.
  • Reviewers experienced occasional latency issues, slow loading times, and difficulties with tagging and fetching customer details, which sometimes affected workflow efficiency and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Helpful
47
Customer Support
43
Features
43
User Interface
35
Cons
Delays
27
Slow Loading
21
Improvement Needed
20
Slow Performance
20
Ticketing Issues
19
Kapture CX features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.4
8.4
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.3
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
139 Twitter followers
LinkedIn® Page
www.linkedin.com
519 employees on LinkedIn®
Get a quote
SleekFlow
(170)4.6 out of 5
37th Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 78% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a customer communication management tool that centralizes interactions across various platforms like WhatsApp, Instagram, and Facebook in one place.
    • Reviewers like the automation tools and broadcast features that save them time, the user-friendly interface, and the responsive customer support that helps with setup and troubleshooting.
    • Users mentioned issues with the tool's lagging, bugs, and lack of monitoring, which impacted agent incentives and customer communication, and also expressed dissatisfaction with the pricing and the limited customization options for developers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    83
    Customer Support
    70
    Features
    39
    Helpful
    38
    Automation
    35
    Cons
    Missing Features
    24
    Expensive
    22
    Messaging Issues
    22
    Bugs
    20
    Limited Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.4
    8.0
    Contextual Engagement
    Average: 8.4
    7.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    91 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is an agentic AI platform that transforms conversations into sales. Trusted by over 1,500 enterprises across over 80 countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 78% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a customer communication management tool that centralizes interactions across various platforms like WhatsApp, Instagram, and Facebook in one place.
  • Reviewers like the automation tools and broadcast features that save them time, the user-friendly interface, and the responsive customer support that helps with setup and troubleshooting.
  • Users mentioned issues with the tool's lagging, bugs, and lack of monitoring, which impacted agent incentives and customer communication, and also expressed dissatisfaction with the pricing and the limited customization options for developers.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
83
Customer Support
70
Features
39
Helpful
38
Automation
35
Cons
Missing Features
24
Expensive
22
Messaging Issues
22
Bugs
20
Limited Features
18
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.4
8.0
Contextual Engagement
Average: 8.4
7.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
91 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Read SleekFlow Reviews
Thena
(65)4.9 out of 5
19th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Features
    12
    Customer Support
    11
    Communication
    10
    Customer Satisfaction
    9
    Cons
    Platform Limitations
    2
    API Integration Issues
    1
    Difficult Implementation
    1
    Inadequate AI Features
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Proactive Engagement
    Average: 8.4
    9.5
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thena
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    557 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 38% Mid-Market
Thena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Features
12
Customer Support
11
Communication
10
Customer Satisfaction
9
Cons
Platform Limitations
2
API Integration Issues
1
Difficult Implementation
1
Inadequate AI Features
1
Integration Issues
1
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.5
Proactive Engagement
Average: 8.4
9.5
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.3
Seller Details
Seller
Thena
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
557 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Read Thena Reviews
Pylon
(51)4.9 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pylon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Integrations
    18
    Customer Support
    17
    Easy Integrations
    15
    Features
    15
    Cons
    Limited Features
    7
    Integration Issues
    4
    Limited Integrations
    4
    Steep Learning Curve
    4
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    7.5
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Pylon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Integrations
18
Customer Support
17
Easy Integrations
15
Features
15
Cons
Limited Features
7
Integration Issues
4
Limited Integrations
4
Steep Learning Curve
4
Learning Curve
3
Pylon features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.3
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
7.5
Self-Serve Support
Average: 8.3
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Helpshift
(380)4.3 out of 5
18th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    4
    Customer Support
    3
    Helpful
    3
    Communication
    2
    Ease of Use
    2
    Cons
    Chat Functionality
    2
    Chat Issues
    2
    UX Issues
    2
    Call Issues
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
4
Customer Support
3
Helpful
3
Communication
2
Ease of Use
2
Cons
Chat Functionality
2
Chat Issues
2
UX Issues
2
Call Issues
1
Chatbot Issues
1
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,289 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
Read Helpshift Reviews
TeamSupport
(882)4.4 out of 5
Optimized for quick response
26th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Support Analyst
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Features
    8
    Team Collaboration
    6
    Cons
    Missing Features
    4
    Limited Functionality
    3
    Search Functionality
    3
    Slow Loading
    3
    Email Communication Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Proactive Engagement
    Average: 8.4
    8.5
    Contextual Engagement
    Average: 8.4
    8.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Support Analyst
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 40% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
9
Customer Support
8
Features
8
Team Collaboration
6
Cons
Missing Features
4
Limited Functionality
3
Search Functionality
3
Slow Loading
3
Email Communication Issues
2
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.4
8.5
Contextual Engagement
Average: 8.4
8.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,278 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Get a quote
Richpanel
(93)4.7 out of 5
23rd Easiest To Use in Conversational Support software
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Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Efficiency
    4
    Easy Integrations
    3
    Features
    3
    Cons
    Lack of Features
    2
    Chatbot Issues
    1
    Data Inaccuracy
    1
    Data Management
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Proactive Engagement
    Average: 8.4
    9.2
    Contextual Engagement
    Average: 8.4
    9.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Efficiency
4
Easy Integrations
3
Features
3
Cons
Lack of Features
2
Chatbot Issues
1
Data Inaccuracy
1
Data Management
1
Integration Issues
1
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.2
Proactive Engagement
Average: 8.4
9.2
Contextual Engagement
Average: 8.4
9.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
301 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Richpanel Reviews
Drift
(1,252)4.4 out of 5
Optimized for quick response
28th Easiest To Use in Conversational Support software
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    175
    Helpful
    156
    Features
    98
    Lead Generation
    83
    Chat Features
    70
    Cons
    Missing Features
    46
    Notification Issues
    34
    Inadequate Notifications
    26
    Learning Curve
    26
    Chat Management
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
175
Helpful
156
Features
98
Lead Generation
83
Chat Features
70
Cons
Missing Features
46
Notification Issues
34
Inadequate Notifications
26
Learning Curve
26
Chat Management
25
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.3
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,629 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
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Gorgias
(520)4.6 out of 5
Optimized for quick response
36th Easiest To Use in Conversational Support software
View top Consulting Services for Gorgias
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    10
    Ease of Use
    9
    Customer Support
    7
    Easy Integrations
    6
    Easy Access
    5
    Cons
    Expensive
    5
    Bugs
    4
    Ticketing Issues
    3
    Update Issues
    3
    Data Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    537 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
10
Ease of Use
9
Customer Support
7
Easy Integrations
6
Easy Access
5
Cons
Expensive
5
Bugs
4
Ticketing Issues
3
Update Issues
3
Data Management
2
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,740 Twitter followers
LinkedIn® Page
www.linkedin.com
537 employees on LinkedIn®
Robylon AI
(10)5.0 out of 5
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is the complete solution to all your customer support needs. Our AI agent automates 80% query resolution using our proprietary workflows. For the remaining 20%, we have our in-house team of hu

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    5
    Easy Integrations
    3
    Efficiency
    3
    Innovation
    3
    Integrations
    3
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Ticketing System Issues
    2
    AI Performance
    1
    Chat Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.4
    10.0
    Contextual Engagement
    Average: 8.4
    9.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Robylon AI
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is the complete solution to all your customer support needs. Our AI agent automates 80% query resolution using our proprietary workflows. For the remaining 20%, we have our in-house team of hu

Users
No information available
Industries
  • Computer Software
Market Segment
  • 100% Small-Business
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
5
Easy Integrations
3
Efficiency
3
Innovation
3
Integrations
3
Cons
Learning Curve
2
Limited AI Capabilities
2
Ticketing System Issues
2
AI Performance
1
Chat Issues
1
Robylon AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.4
10.0
Contextual Engagement
Average: 8.4
9.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Robylon AI
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
15 employees on LinkedIn®
Read Robylon AI Reviews
Signals
(138)4.9 out of 5
15th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$749.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Signals revolutionizes the way businesses approach sales and marketing efficiency. Signals identifies crucial buying signals, ensuring accurate account targeting and engagement at just the right time.

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Signals Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    20
    Ease of Use
    17
    Lead Generation
    16
    Features
    15
    Customer Engagement
    14
    Cons
    Learning Curve
    11
    Steep Learning Curve
    5
    Learning Difficulty
    4
    Complexity
    3
    Identification Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Signals features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Proactive Engagement
    Average: 8.4
    9.8
    Contextual Engagement
    Average: 8.4
    9.3
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Signals
    Year Founded
    2018
    HQ Location
    Provo, US
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Signals revolutionizes the way businesses approach sales and marketing efficiency. Signals identifies crucial buying signals, ensuring accurate account targeting and engagement at just the right time.

Users
No information available
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Signals Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
20
Ease of Use
17
Lead Generation
16
Features
15
Customer Engagement
14
Cons
Learning Curve
11
Steep Learning Curve
5
Learning Difficulty
4
Complexity
3
Identification Issues
3
Signals features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.7
Proactive Engagement
Average: 8.4
9.8
Contextual Engagement
Average: 8.4
9.3
Self-Serve Support
Average: 8.3
Seller Details
Seller
Signals
Year Founded
2018
HQ Location
Provo, US
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Read Signals Reviews
Trengo
(231)4.3 out of 5
47th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.5
    Proactive Engagement
    Average: 8.4
    7.0
    Contextual Engagement
    Average: 8.4
    7.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
7.5
Proactive Engagement
Average: 8.4
7.0
Contextual Engagement
Average: 8.4
7.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Trengo Reviews
Swell
(372)4.5 out of 5
32nd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

    Users
    • Office Manager
    • Owner
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Swell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Interface
    1
    Feature Development
    1
    Flexibility
    1
    Needs Fulfillment
    1
    Cons
    Learning Curve
    1
    Limited Customization
    1
    Limited Features
    1
    Limited Functionality
    1
    Limited Templates
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Swell features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Proactive Engagement
    Average: 8.4
    8.8
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SocialSwell
    Year Founded
    2016
    HQ Location
    Salt Lake City, Utah
    Twitter
    @Swell_Reviews
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

Users
  • Office Manager
  • Owner
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
Swell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Interface
1
Feature Development
1
Flexibility
1
Needs Fulfillment
1
Cons
Learning Curve
1
Limited Customization
1
Limited Features
1
Limited Functionality
1
Limited Templates
1
Swell features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.4
8.8
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
SocialSwell
Year Founded
2016
HQ Location
Salt Lake City, Utah
Twitter
@Swell_Reviews
2 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Swell Reviews
Userlike
(453)4.4 out of 5
48th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userlike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Case Management
    1
    Contact Management
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Expensive
    1
    UX Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userlike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Proactive Engagement
    Average: 8.4
    7.8
    Contextual Engagement
    Average: 8.4
    7.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userlike
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Userlike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Case Management
1
Contact Management
1
Easy Implementation
1
Easy Integrations
1
Cons
Expensive
1
UX Improvement
1
Userlike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.0
Proactive Engagement
Average: 8.4
7.8
Contextual Engagement
Average: 8.4
7.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Userlike
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,105 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Userlike Reviews
Kustomer
(435)4.4 out of 5
Optimized for quick response
22nd Easiest To Use in Conversational Support software
View top Consulting Services for Kustomer
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

    Users
    • Member Experience Associate
    • Customer Service Representative
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 66% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    9
    Helpful
    9
    Customization
    5
    Navigation Ease
    5
    Cons
    Ticketing Issues
    4
    Data Inaccuracy
    3
    Slow Loading
    3
    Slow Performance
    3
    Ticketing System Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.4
    9.1
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,226 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    276 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

Users
  • Member Experience Associate
  • Customer Service Representative
Industries
  • Consumer Services
  • Retail
Market Segment
  • 66% Mid-Market
  • 21% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
9
Helpful
9
Customization
5
Navigation Ease
5
Cons
Ticketing Issues
4
Data Inaccuracy
3
Slow Loading
3
Slow Performance
3
Ticketing System Issues
3
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.4
9.1
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.3
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,226 Twitter followers
LinkedIn® Page
www.linkedin.com
276 employees on LinkedIn®
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Dixa
(390)4.2 out of 5
42nd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    30
    Customer Support
    25
    Intuitive
    24
    Features
    22
    Cons
    Missing Features
    23
    Limited Features
    18
    Lack of Features
    13
    Inaccurate Data Analysis
    10
    Lack of Clarity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Proactive Engagement
    Average: 8.4
    8.4
    Contextual Engagement
    Average: 8.4
    7.6
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,749 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
30
Customer Support
25
Intuitive
24
Features
22
Cons
Missing Features
23
Limited Features
18
Lack of Features
13
Inaccurate Data Analysis
10
Lack of Clarity
10
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
7.9
Proactive Engagement
Average: 8.4
8.4
Contextual Engagement
Average: 8.4
7.6
Self-Serve Support
Average: 8.3
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,749 Twitter followers
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
Read Dixa Reviews
Watermelon
(80)4.5 out of 5
52nd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Starting at €106.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 66% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Helpful
    16
    Ease of Use
    12
    AI Technology
    9
    Chatbot Development
    9
    Cons
    Expensive
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Inadequate AI Features
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    7.6
    Proactive Engagement
    Average: 8.4
    8.7
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

Users
No information available
Industries
  • Retail
Market Segment
  • 66% Small-Business
  • 31% Mid-Market
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Helpful
16
Ease of Use
12
AI Technology
9
Chatbot Development
9
Cons
Expensive
3
Learning Curve
3
Steep Learning Curve
3
Inadequate AI Features
2
Limited Features
2
Watermelon features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
7.6
Proactive Engagement
Average: 8.4
8.7
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.3
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,045 Twitter followers
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Read Watermelon Reviews
Acquire
(43)4.2 out of 5
50th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Proactive Engagement
    Average: 8.4
    6.7
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.8
Proactive Engagement
Average: 8.4
6.7
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.3
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Read Acquire Reviews
Helpwise
(181)4.6 out of 5
45th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    13
    Helpful
    13
    Features
    8
    Intuitive
    7
    Cons
    Missing Features
    8
    Technical Issues
    6
    Bugs
    4
    Learning Curve
    4
    Slow Loading
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Proactive Engagement
    Average: 8.4
    7.8
    Contextual Engagement
    Average: 8.4
    7.9
    Self-Serve Support
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
13
Helpful
13
Features
8
Intuitive
7
Cons
Missing Features
8
Technical Issues
6
Bugs
4
Learning Curve
4
Slow Loading
4
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.8
Proactive Engagement
Average: 8.4
7.8
Contextual Engagement
Average: 8.4
7.9
Self-Serve Support
Average: 8.3
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Read Helpwise Reviews
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