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The Top 20 Conversational Support Software

Check out this list of the top Conversational Support Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Freshdesk

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

29%

Financial Services

19%

Consumer Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

9.1

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

52%

Information Technology and Services

25%

Financial Services

14%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

9.1

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Real Estate

26%

Medical Practice

24%

Construction

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.5

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

30%

Automotive

25%

Construction

24%

Consumer Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.3

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

26%

Hospital & Health Care

26%

Health, Wellness and Fitness

26%

Consumer Services

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.4

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Financial Services

22%

Computer Software

22%

Manufacturing

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.3

8.1

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

8.5

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

47%

Consumer Services

23%

Apparel & Fashion

16%

Furniture

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.3

respond.io

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

26%

Leisure, Travel & Tourism

26%

Consumer Services

26%

Computer Software

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.6

Exairon

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

25%

Education Management

25%

E-Learning

25%

Accounting

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#10

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Information Technology and Services

30%

Hospital & Health Care

20%

Government Administration

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#11

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

49%

Information Technology and Services

27%

Marketing and Advertising

12%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.4

8.7

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

8.8

#12

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

34%

Information Technology and Services

25%

Computer Software

24%

Transportation/Trucking/Railroad

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

8.9

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

8.6

#13

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

31%

Financial Services

21%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

8.6

#14

HelpCrunch

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

23%

E-Learning

23%

Marketing and Advertising

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#15

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

39%

Marketing and Advertising

22%

Health, Wellness and Fitness

20%

Computer Software

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.4

#16

Signals

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

61%

Computer Software

25%

Automotive

Management Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.5

#17

NewOaks AI

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Education Management

21%

Consulting

14%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.3

#18

Thena

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

73%

Information Technology and Services

14%

Legal Services

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.3

9.5

#19

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

39%

Health, Wellness and Fitness

22%

Cosmetics

22%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.1

#20

Cloodot

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

60%

Retail

40%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

9.7