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Better Stack Reviews & Product Details

Jack A.
JA
Chief Creative Officer (CCO)
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
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Better Stack Overview

What is Better Stack?

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Better Stack Details
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Product Description

Better Stack is a unified observability tool that helps you ship higher‑quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations.

How do you position yourself against your competitors?

Costs 10x less than Datadog.


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Better Stack

Description

Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

Overview Provided by:

Recent Better Stack Reviews

Luca P.
LP
Luca P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Observability and Incident Management platform"
The integration of what were formerly known as Better Uptime and Logtail into the Uptime and Logs modules under a single platform streamlines workf...
Jessica H.
JH
Jessica H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best in Class for Open Source Projects"
I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having work...
Ashish P.
AP
Ashish P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use"
I really like the ease of setup. I am using it in my Personal Project, if you have the a logging already, it just a matter of minutes to integrate ...

Better Stack Media

Better Stack Demo - Uptime
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Status page
Better Stack Demo - Telemetry
Live tail
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Collaborative dashboards
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Explore logs
Keep your app bug-free with Better Stack!
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Keep your app bug-free with Better Stack!
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291 Better Stack Reviews

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291 Better Stack Reviews
4.8 out of 5
291 Better Stack Reviews
4.8 out of 5

Better Stack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Jessica H.
JH
Lead Developer in Open Source
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

I’ve been thoroughly impressed with Better Stack after using it for just a month, and to say I'm a super fan is just an understatement. Having worked with several logging and monitoring platforms like Papertrail, Loggly, Splunk, and SonarQube, I can confidently say that Better Stack stands out in a league of its own for my project needs. Its combination of speed, ease of use, robust feature set, and probably the best looking interface you'll ever get to work with makes it an exceptional choice.

The project setup is second to none. When onboarding with other logging services, I find myself sometimes wondering when logs will show up, or if the environment was set up correctly, but Better Stack leaves out all of that guess work with lightning fast logs and a setup specially tailored for every common tech stack. The free status page you get for your app is just the cherry on top.

The entire experience is so polished, you can even autofill your own config straight into the docs you're reading. Countless blog articles for best practices and recommendations are there for supplemental knowledge and have helped me achieve the best setup I could ever ask for.

This might feel less like a review and more like a love letter to the team, but I am so excited that my search for the perfect logging service for my needs is over and I will be including this in every project I start from here. Thank you! Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The initial paid tier out the gate starts at $29 which is very steep for the small open source services I run. I would love to see some grace for public repos of some sort, or a lower tier around $14. Currently, it is hard to justify for non-commercial and hobbyist projects. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Better Stack offers the most approachable way of integrating logging, monitoring, and alerts with their incredibly easy to use interface and comprehensive setup guides. The rapid setup I'm able to do on my projects and then have logs I'm able to rely on makes this a game changer for me. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you so much for the lovely feedback and kind words, Jessica!

Alex H.
AH
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

Better Stack stands out with its beautiful and intuitive UI/UX — it’s one of the cleanest interfaces I’ve used in a monitoring platform. It’s also extremely beginner-friendly, making it easy to get started without digging through complex docs. I really appreciate that they offer a generous free tier, which is perfect for small projects or early-stage startups. Their uptime monitoring is reliable and straightforward, and I was able to integrate it with minimal setup. The fact that you can quickly plug it into a Symfony project using webhooks or alerting integrations is a bonus. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

There’s not much to dislike, but I’d love to see even more native SDKs or Symfony-specific integrations to speed up setup even further. Also, some of the more advanced features are understandably behind the paid tier, which can be limiting once your project grows — but that’s fair for a product this well-built. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Better Stack solves the challenge of monitoring and visibility for small projects and startups that can’t afford expensive infrastructure tools early on. It gives me real-time alerts and uptime monitoring out of the box, which helps me catch issues before my users do. I don’t have to spend hours setting up Prometheus or Grafana — it just works, and it looks great. This saves me time, helps me stay focused on development, and gives me peace of mind that my services are running as expected. Review collected by and hosted on G2.com.

Luca P.
LP
✅ CTO - Growth Marketer full stack #MarTech | ⚡️ SaaS Advisor
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Better Stack?

The integration of what were formerly known as Better Uptime and Logtail into the Uptime and Logs modules under a single platform streamlines workflows and reduces tool sprawl. Here are the technical aspects that I find particularly effective:

effective:

• Incident Management

• Slack-based incident management enables direct collaboration and templated workflows within Slack, supporting rapid response and reducing mean time to resolution (MTTR).

• AI-driven incident silencing leverages customizable machine learning models to filter out noise, ensuring only actionable alerts reach the team.

• Smart incident merging consolidates simultaneous incidents, minimizing alert fatigue and streamlining the acknowledgment process.

• Automated AI post-mortems synthesize incident timelines and outcomes, reducing manual effort in documentation and supporting continuous improvement.

• Uptime and Infrastructure Monitoring

• Fast HTTP(s) checks (up to every 30 seconds) from multiple global regions, with support for ping and heartbeat monitoring, provide high-frequency, reliable uptime data.

• Playwright-based transaction monitoring executes real browser tests with a JavaScript runtime, offering deep synthetic monitoring for complex user flows.

• Error incident alerts include screenshots and second-by-second event timelines, which facilitate rapid root cause analysis and debugging.

• Traceroute and MTR outputs for timeouts enhance network diagnostics from the edge, providing actionable insights for connectivity issues.

• Alerting and On-Call Management

• Multi-channel incident alerts (push, SMS, phone, email, Slack, Teams) ensure critical events are never missed, with single-click acknowledgment for efficient communication.

• On-call scheduling integrates directly with calendar apps like Google Calendar and Outlook, supporting flexible rotations and escalation policies.

• Smart escalation logic can notify backup responders or the entire team if the primary on-call engineer is unavailable, reducing the risk of missed incidents.

• Log Management and Analytics

• The Logs module (formerly Logtail) transforms logs into structured data, enabling SQL-like querying and visualization across the entire stack.

• Integration with infrastructure-as-code tools (e.g., Terraform providers) and support for popular logging libraries (Serilog, NLog) facilitate seamless adoption in modern DevOps pipelines.

• Reporting and analytics features include advanced KPI tracking (MTTA, MTTR), incident cause synthesis, SLA/SLI indicators, and CSV export for further analysis.

• Security and Compliance

• Enterprise-grade security features such as SOC 2 Type II compliance, SSO, 2FA, SCIM provisioning, and role-based access control are available.

• Data residency options and custom VPC deployments support organizations with strict compliance requirements.

• GDPR compliance and team-level isolation are built in, addressing privacy and regulatory needs.

• User Experience and Integrations

• The user interface is consistently described as intuitive and visually appealing, reducing onboarding friction and making complex workflows accessible.

• Extensive integrations with collaboration tools (Slack, Teams), calendar systems, and cloud providers enhance interoperability within existing environments.

• Public status pages can be configured to share uptime and incident data transparently with stakeholders or customers. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The pricing, while competitive for the feature set, may be a barrier for smaller teams or startups, especially when scaling up monitors, log retention, or requiring enterprise features Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

The integration of log management with incident timelines and screenshots provided a holistic view of outages and errors, streamlining root cause analysis and post-incident reviews. Automated AI post-mortems and detailed reporting features supported a culture of continuous improvement by making it easy to learn from every incident.

Security and compliance features such as SSO, SOC 2, and GDPR alignment gave us confidence in meeting organizational and regulatory standards, while the customizable public status pages improved transparency with stakeholders.

In summary, Better Stack delivered a unified, reliable, and extensible observability solution that improved incident response efficiency, reduced operational friction, and supported the growth and reliability of our digital services. Review collected by and hosted on G2.com.

JP
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

We use Better Stack to monitor our backend for our AI chatbot business, and it’s been really solid. It alerts us instantly if anything goes down, which gives us peace of mind, especially when serving clients. Also super cool to show customers how its been up for long via the status. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

Havent found anything negative yet, it was easy to setup and easy to use. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Better Stack helps us catch downtime and backend issues before our users. We get instant alerts and clear logs to fix problems fast, and it’s great to be able to show our status page to customers too. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Jonas!

Ashish P.
AP
Student
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

I really like the ease of setup. I am using it in my Personal Project, if you have the a logging already, it just a matter of minutes to integrate with BetterStack. I also loved the generous free tier, it's more than sufficient for hobby projects like mine. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

No complaints till now, but I would like to see more support for native frameworks like react native. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Currently using for log monitoring, the ease of setup made it my favourite. I don't have to dedicate much of time setting up logging, instead focus on feature creation Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Thank you, Ashish. Feel free to drop us a line at hello@betterstack.com – we’d love to hear more details!

Raphael M.
RM
Head of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

Best experience we've had with a monitoring tool. Easy to set up, modern UI, and the status page translation feature significantly improved our users' experience.

We highly recommend this tool to any team looking for reliable service monitoring and user-friendly status pages. We started with the free plan, but after such a positive experience, we’re definitely moving forward with a paid subscription. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

We genuinely have nothing to complain about, everything worked smoothly, and the tool delivered exactly what we needed. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

The tool has been essential in helping us monitor both our platform and external API integrations. It also makes it easy to log incidents and maintenance updates, keeping our users well-informed at all times. Review collected by and hosted on G2.com.

Tiffany L.
TL
System Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

I've been using Better Stack for 2 weeks as of writing, their free plan is already good for basic website monitoring and push notifications to slack to get notified of downtimes. Their UI is clean, modern, and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

They lock the status page feature behind a paywall, while i think it's the core feature of an uptime monitoring solution. I think it should be free instead. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Better Stack helps me getting notified of any downtimes on my website, so i can timely inform my users of what's going on. Review collected by and hosted on G2.com.

Response from Magdalena Havlickova of Better Stack

Hi Tiffany,

Thanks for the feedback. The Free plan includes one status page at no extra cost. Feel free to reach out to hello@betterstack.com – we’d love to learn more about your particular use case and help tailor the plan to fit you perfectly.

Lucas G.
LG
Engineering Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

Love the UI theme. They sent a nice shirt. The status page implementation works well. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

Two major issues.

I encountered a bug where my slack alert did not display the snippet of the logs that caused the alert. This was not remediated for at least a month, despite many, many attempts to follow up.

Second, the UI is just miserably slow. I often wait 2 to 5 minutes for my logs to load. A log aggregator this slow is completely unusable. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Primarily our log aggregator, alerting, monitoring. Some of it works. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

The best thing is the free tier, you can just test out their product for as long as you want and then decide if you want the extra features behind the paywall or not.

The UI and the feeling of using the product is just, phhhhhh and even the public Status Page is just too good to be given out for free.

The integrations are what i want and i think that's good enough.

The Product is just so easy to use and just get it set up. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

The only downside are the features behind the paywall, I understand that you need to earn so not really a downside. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

It helps me monitor all my services for any downtime and notify the team if any.

Also we use the logs and telemetry for the logs you know, debugging

really nice to have both at one place. Review collected by and hosted on G2.com.

Ashish P.
AP
Full Stack Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Better Stack?

As someone working in a fast-paced startup environment, Better Stack has been a lifesaver. Setting up uptime monitoring and incident alerts was incredibly simple, and I was able to get everything running within minutes. The dashboards are clean and visually appealing, making it easy to track performance at a glance. One time, we had a critical issue at midnight, and thanks to Better Stack's instant Slack notifications, we resolved it in under 10 minutes. Its integrations with tools we already use made adoption seamless, and it genuinely feels like a tool built for teams that value speed and reliability. Review collected by and hosted on G2.com.

What do you dislike about Better Stack?

While I love using Better Stack, I do feel the pricing could be more startup-friendly. For smaller teams like ours, a more affordable tier would make it even better. Also, while the core features are intuitive, I struggled a bit when trying to dig into the advanced logging features—it would have been nice to have more examples or tutorials for those scenarios. Review collected by and hosted on G2.com.

What problems is Better Stack solving and how is that benefiting you?

Better Stack helps us ensure 24/7 uptime for our SaaS platform. Previously, it was challenging to identify issues quickly, leading to delays in resolutions and occasional downtime. With Better Stack, we now get instant alerts for outages or performance degradations, allowing us to act within minutes. The log management system makes debugging faster by providing clear, structured insights into what went wrong. It has significantly improved our response times and client satisfaction. Review collected by and hosted on G2.com.