Zendesk QA Pros and Cons

It's fast to set up, and good even in the basic version it gives great insights into your metrics and team efficiency. Amazing features and assignments in the pro mode. Review collected by and hosted on G2.com.

It is perfect for our team, the only (although small) downside it that it takes a minute for the conversations to be uploaded and for us to be able to review them. Review collected by and hosted on G2.com.

One of my favorite parts of Klaus is receiving constructive feedback from my coworkers, and learning from it. It's a great way to share insights without creating conflict between team members! Review collected by and hosted on G2.com.

Klaus' UI can be a bit confusing—the browser version (which I use) has a lot of details on the same page, which, especially for new users, can cause confusion as far as where to find things. Making it a bit simpler (with bigger font) could be really useful. Review collected by and hosted on G2.com.

Klaus makes quality assurance easy to complete. The tools are simple but effective and it's incredibly user-friendly. Review collected by and hosted on G2.com.

At this time, Klaus meets all the needs of our business. There are no tools missing, no gaps in features, and it's effective in performance managing our team. Review collected by and hosted on G2.com.

user-friendly and easy to set up, which is great for teams who are looking for a quick and efficient way to improve their customer service.

its ability to facilitate collaboration among team members Review collected by and hosted on G2.com.

20 seat minimum seems are too much for a small team. I guess 10 will be a nice compromise. Review collected by and hosted on G2.com.

Klaus is very user-friendly and easy to get used to. It is probably the best Quality Assurance platform we have ever used and has an excellent support team in case of open questions. It provides great tools to communicate between your colleagues and the evaluated team. It's an all-in-one tool to provide Quality Assurance. Review collected by and hosted on G2.com.

No real downsides to the tool. Sometimes updates are carried out too quickly and without prior notice, but they only improve the interface. Review collected by and hosted on G2.com.

Klaus is a tool that helps you make sure the quality of others' work is up to standards, however, my favorite aspect of Klaus is its quality itself. I have been a user for more than 2 years and I'm glad that the platform has done nothing but improving and keeping that consistency. Something I love is the browser extension, which allows you to review work more efficiently, and I highly recommend it, although Klaus would still be great without it. Review collected by and hosted on G2.com.

Something I don't like is that, sometimes, it's hard to find or select the user that you need to review, although that could not be related to Klaus itself, but still, I believe that can be improved, along with the loading times of the platform which were not that great at the beginning, but they seem to be good now. Review collected by and hosted on G2.com.

I love the visuals that Klaus provides to its users. It's easily understandable and helps users to explain and provide feedback on how agents can improve better on their performance. Review collected by and hosted on G2.com.

Currently, I do not find any issues Klaus needs to address as all its features work well on me. I'm pretty sure Klaus will continue to innovate. Overall, Klaus is okay for me. Review collected by and hosted on G2.com.

Klaus is very easy to use and custom. Apart from that, the UI is beautiful and intuitive, they have great customer support and awesome branding.

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I'd like the dashboards, and the assignments feature to have more filtering conditions. I don't like that the 0-weight categories get counted in the final scores. And I also think that we're lacking a feature that automatically counts the minutes between the messages (i.e., the reply time). Review collected by and hosted on G2.com.

I use it in our Support department to help Agents and Leads share feedback about ticket responses. I like the clean UI and the user-friend scoring options. There is also the ability for customizations that are helpful. Review collected by and hosted on G2.com.

I feel like there are a fair amount of features that I don't use, but I don't really have any complaints from what I have worked with. Review collected by and hosted on G2.com.

The upsides of using Klaus are that it's easy to use, there are fun cat visuals, and their chat support is always quick to reply if I have any questions or concerns. Review collected by and hosted on G2.com.

There's not much I can think of that I dislike. One small issue is that the text box for leaving comments on reviews could be bigger. Otherwise it's very user-friendly. Review collected by and hosted on G2.com.