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4.8 out of 5
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Zendesk QA
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Zendesk QA
Zendesk QA Pros and Cons: Top 5 Advantages and Disadvantages
Quick AI Summary Based on G2 Reviews
Generated from real user reviews
Users love the ease of use of Zendesk QA, enjoying seamless integration and a user-friendly interface. (5 mentions)
Users value Zendesk's exceptional customer support, ensuring quick resolution of issues and enhancing overall user experience. (4 mentions)
Users appreciate Zendesk's intuitive interface, which simplifies operations and enhances overall customer support efficiency. (3 mentions)
Users appreciate the comprehensive suite of tools offered by Zendesk, enhancing customer support efficiency and engagement. (3 mentions)
Users value the centralized system of Zendesk, enhancing coordination and efficiency in handling customer support tickets. (2 mentions)
Users experience slow performance during peak hours, which hinders efficiency and usability of Zendesk QA. (2 mentions)
Users experience inaccurate data analysis, with survey results not reflecting immediately in the system, causing confusion. (1 mentions)
Users express concerns about the poor user experience with Zendesk, particularly after Klaus's acquisition. (1 mentions)
Users experience refresh issues with survey responses in Zendesk QA, causing delays in score visibility. (1 mentions)
Users experience occasional scoring issues in Zendesk QA, though corrections have been made to improve accuracy. (1 mentions)
204 Zendesk QA Reviews
4.7 out of 5
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UA
Verified User in Apparel & Fashion
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Zendesk QA?
The notifications the advisors get and the dispute system. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Klaus not picking up certain tickets due to technical limitations. Review collected by and hosted on G2.com.
UT
Verified User in Transportation/Trucking/Railroad
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
The most helpful feature of Klaus is the way it provides the percetage of my performance. It gives me an option to view the percentage of my performance by a certain period (the week, last week, this month, last month, last 30 days, custom period). Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
At the moment, there is nothing to dislike about Klaus. It is very user friendly and everything I need to know about my performance is already in the application. Review collected by and hosted on G2.com.
SB
Sean B.
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
What is helpful about Klaus is that the scores are easy to understand. It's easy to send a comment and reply to others' comments as well. Team score is easy to understand. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Nothing so far. Using Klaus makes our tasks much easier because the stats are easy to understand. Posting of scores are real-time as well. Reall a great tool so far. Review collected by and hosted on G2.com.
CP
Candelaria P.
Small-Business(50 or fewer emp.)
What do you like best about Zendesk QA?
It is easy to use and to keep track of review feedback, not only for the team doing QA but also for our Agents. The Dashboard is great and very useful to keep track of areas of improvement.
Klaus's support is awesome as well. Highly recommend! Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
nothing I dislike. I would like if more of the cool updates and new features are added to the basic plan Review collected by and hosted on G2.com.
KT
Khyme T.
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Klaus helps us determine what areas we need to improve and what areas we excel in. It organizes the reviews that our Quality Management provides. It is an excellent tool for consolidating all the best and worst interactions we had with our customers. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I like Klaus. I need to have time to explore some filters on this app. Review collected by and hosted on G2.com.
AC
Alex C.
Senior Customer Support Specialist
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
NS
Nowill S.
Concierge
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Easy to use, and easy to submit disputes for my IQS as well. Very helpful in tracking my day to day basis performance. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
Wordcloud sometimes cannot recognize other language. But this is a nice feature; it boosts my morale by checking those praises every now and then. Review collected by and hosted on G2.com.
CM
Carmela M.
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
What I love about Klaus is we can check our productivity real-time and we can also add comment whenever we have questions or concern to our productivity. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
None so far. We are really enjoying Klaus because it's user friendly and easy to access. Review collected by and hosted on G2.com.
GM
Geethma M.
Customer Support Agent
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
The interface of the tool and how it re-direct with slack Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I have no dislikes. I like all the functions. Review collected by and hosted on G2.com.
EF
Earven F.
Mid-Market(51-1000 emp.)
What do you like best about Zendesk QA?
Klaus helped us employees to receive reviews from our Seniors which is way easier and more compact compared to different applications. Klaus is way user-friendly. Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I haven't found anything that I do not like about Klause. Since I used this, everything went well. Review collected by and hosted on G2.com.
Zendesk QA Categories on G2
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