Zendesk QA Pros and Cons

What do you like best about Zendesk QA?

Clear and concise, interactive, fun outlook Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

I'd prefer if the link to what's being reviewed took you directly to the chat. Right now you have to copy and paste Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I like how Klaus allows us to monitor our performance easily. It also allows us to set a target for your expected performance. Klaus will enable us to access the given comment every time that we can use it as a reference in our progress. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

This is my first time using Klaus, and I am so impressed with the tool. Very user-friendly and easy to navigate. So far, I do not see flaws while using the tool, as I am new to this feature. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

It is very easy to use, pleasing to the eye and very straightforward. The good thing about this is that it is real time so feedbackand scores are already reflecting, no waiting time at all. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

No complains about Klaus. It serves its purpose and it is very easy to use. Though there's too many features and buttons available, I totally understand that it is not the Klaus' fault that we are not utilizing those as we have specific feature that we are just using. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I like how easy it is to post reviews and read what other people have to say about your work. The indicator that shows how many reviews each team member has received over the course of a week is one "micro-feature" that I really like. Without returning to the dashboard, this indicator makes it simple to see who still requires a review in order to maintain our IQS distribution equitably and consistently. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Setting it up and being familiar with the various filtering and reporting options took some getting used to. Other than that, I have no significant problems. Additionally, you must take proactive measures to make sure team members are using the reviews properly and grading one another fairly. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Using Klaus has helped me improve my skills. Overall, I just find this tool very helpful in terms of productivity and quality. I'm really impressed how Klaus made me a believer. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

There's nothing wrong I can say about Klaus because it helped me achieve my monthly goals, as this tool helps me improve and to make sure that I'll be a better version of myself. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I love how easy it is to see your performance in a bigger picture atr a glance. It is quick to determine which areas you excel at and what are the things that need improvement. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Sometimes, it does not load as fast as I would expect from a web application. It's still a pretty fresh product, and we haven't encountered any deal-breaking issues yet. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

it gives me the access to check my daily surveys where I can do my daily goals as well to help me become the best sutomer service representative as I could be. a great app indeed Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

so far, i cannot find anything as a downside of using this app. all I can find is this is such a great benefit of using this for you to track your daily and monthly progress Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Klauss is a tool that brings incredible value and actual support to your support teams. It's an intuitive tool that allows you to better empower and support quality conversations and the real people behind them. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Honestly? I can't say much behind any product deficencies available. The team is reactive, proactive, and constantly growing. It's difficult for me to find any real gap with a product that is centered around supporting people with easy to use technology.

Maybe the fact that I have this listed as a noncompromisable need-to-have in my tool box? Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

With Klaus, we were able to see our progress. It is very easy to audit interactions and the scores is auto generated and auto calculated. It is a great app to monitor one's progress. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

I am delighted with Klaus since it is very user-friendly. This app is perfect for keeping track of your progress. WIth Klaus, you can always visit and review your work and see what needs to be kept in terms of process and what needs to be changed. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

It's easy to use it. And it's very practical.. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The fact that, if a employee hasn't create a case, the Call can't be found on it. Review collected by and hosted on G2.com.