Zendesk QA Pros and Cons

Klaus is like that reliable friend you're not necessarily super close to, but every time you meet, the vibe is immaculate, and you receive valuable insights and support in overcoming your challenges.

If you are looking to ensure your team is aligned in the way they represent your company while interacting with customers, Klaus should be your pick. Review collected by and hosted on G2.com.

Whenever we encounter difficulties, we report them, and Klaus is very open to addressing your requests to bring your vision to life.

Don't be fooled by the relaxed mood and cat puns. They mean business. Review collected by and hosted on G2.com.

The tool is very useful for providing feedback, but imo, their strenght is the way they are supportive. Someone will reply in few minutes, and they will likely provide a solution or alternative for your need, always with a fantastic friendly TOV Review collected by and hosted on G2.com.

Sometimes when they implement changes, it clash with the way we have things set up Review collected by and hosted on G2.com.

I love how user friendly Klaus is. Both, Customer Support and Analyst roles are easy to navigate . Also, Klaus cares about its users and will take the feedback and transform it in goals and are quick to act on your siggestions. Oh, and they're quick to respond and It also integrates easyly with your support desks. Review collected by and hosted on G2.com.

That there aren't gifs haha. Nothing to dislike here, it has it all you need from a QA tool. Review collected by and hosted on G2.com.

The interface alone speaks wonders on the impact Klaus when it comes to tracking and monitoring performe for KPIs.The flexibility to provide comments to the people who left a review for you allows us to have open conversations which benefit both parties. The ability to dispute it within the app is just wonderful Review collected by and hosted on G2.com.

The only thing that makes me worry a bit is how Klaus automatically assigns the conversations to the reviewers as in our instance, there are a few cases that are pretty straight forward and doesn't give the reviewee a chance to get good scores on their KPIs. Wish we had the flexibility to change assigned cases to something else. Review collected by and hosted on G2.com.

I love how Klaus is keeping up with the newest technologies and using AI to automate processes while highlighting critical cases for manual review. That's what we want - less manual work and more use of the latest tech. The data representation is phenomenal. Convenient scorecards, easy to assign workloads. The company culture also made only a good impression. It's a pleasure to work with their team from day 1.

As a Ukrainian, I also appreciate their support. Review collected by and hosted on G2.com.

The interface may seem a bit overwhelming initially, but it's easy to understand with time. No other limitations/ blockers for me and my team. Review collected by and hosted on G2.com.

My favorite part about Klaus is their easy integration with different types of helpdesks and their fun way of looking at QA. Review collected by and hosted on G2.com.

A "Root Cause" conversation filtering option would be a great addition to the tool. Review collected by and hosted on G2.com.

Flexibility to create and read important metrics and transform them into good and valuable information. Review collected by and hosted on G2.com.

Maybe the price different will be nice to have a different level of prices and access as "Admin" and "Agent" Review collected by and hosted on G2.com.

I love the logo of Klaus, not because I LOVE cats. Klaus's interface is very user-friendly. I also loved when they conducted training on how to use Klaus. I also love how the data scores are presented. It is straightforward to understand. Review collected by and hosted on G2.com.

Not that much as of now. We are new to using Klaus. I have feedback, though I am unsure if it is with Klaus or our administrator who programmed the data and how it was s interpreted. So far, Klaus is fantastic! Review collected by and hosted on G2.com.

Klaus is an easy to use tool that is developed for an average person. Everything in this tool is high standard, nothing too much trouble. It is very easy to navigate and it feels like any person can use this without undergoing a training. The young and old can easily use Klaus. Very excellent!!! Review collected by and hosted on G2.com.

I honestly do not see anything negative about Klaus. But aside from an email notification, it would be best if there is a pop-up notification if something comes in like a work audit. But everything is great! Review collected by and hosted on G2.com.

Klaus makes it incredibly easy to pull conversations from our CRM and have our customer support team share peer reviews to help each other learn best practices. It keeps our responses in sync and gives us opportunities to improve the way we respond to our users. Review collected by and hosted on G2.com.

I don't really have any cons at the moment. Review collected by and hosted on G2.com.