Verified User in Information Technology and Services
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"Accessible and gets the job done"
What do you like best about Zendesk QA?
The value that you get for the price. I've used other applications like MaestroQA in the past (and implemented make-shift solutions using spreadsheets), but this has been the one that most people I've worked with like because of its ease of implementation and use. The metrics you can pull from Klaus are hands down my favorite feature—you can get a nice overview of how the team is doing and look at opportunities to improve.
I also love Klaus (the cat) as a cat lover, but that's is obviously not THE reason why I use Klaus, but I love the character they've created for the brand. :) Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
If you have a lot of data when you are coming in for the first time, the import can be a bit slow. But the team is usually very responsive when you reach out. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
