Zendesk QA Pros and Cons

What do you like best about Zendesk QA?

Easy to use interface, the teams have found the change from our previous scorecards to this one incredibly easy. Our Quality Assessors already see the benefits of time-saving and our agents see the results immediately, allowing constant improvement from the teams. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

We've not encountered any issues; our Success Manager, Chris, is always on hand to help! Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

It's overall just a quality resource for peer reviews. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Login can be a little slow sometimes, but that's about it. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Klaus is very well designed and fun to use. It provides very nicely built analytics where we can track all performance indicators. They also have very responsive customer service that is always willing to help. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

So far, we have not encountered anything that we dislike. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I like the new features being introduced all the time. However, some can be buggy at times and disappear and/or be replaced with a different one. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

From time to time a deal-breaking bug appears, such as the missing pictures in the chats. It does get addressed, however it ruins the experience a lot. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Klaus is a great way for me to log reviews with my team. Confirm that they received my feedback, and quantify how we're doing! Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The settings are a little hinky and creating filters isn't the most intuitive process, but small price to pay for the value it delivers! Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Klaus is an invaluable tool for our team. We rely on it so much for monitoring and improving the quality of our support replies.

It has a simple and easy to learn interface. But if you need help at all the support team are super-responsive and really helpful!

I'm a numbers geek so I particularly love the dashboard with all the team metrics at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

A minor thing: from time-to-time team members don't get notifications for reviews/replies (however, the support team are helping us with this). Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

The user interface and the accessibility. It is very easy-to-use software. I just love it. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Nothing as such. I haven't found any flaw in it yet. Everything is running smoothly for me. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I love this tool! We're using it for support, customer success but also sales to constantly audit our conversations with leads and clients.

What I like the most:

- Being able to set up things in a couple of minutes with the Intercom integration.

- Create filter to immediately review conversations where a given team member was involved.

- Access a clear dashboard

- Constant improvements released since we subscribed

- Lovely customer facing team, very reactive (and it does mean A LOT to us!)

- A very affordable pricing Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The only missing feature for me is an integration with Ringover Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I enjoy using the attached tables and statistics available for review together with a supervisor. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Sometimes the "Received reviews" page lags, and the reviews can get mashed together Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Getting to know our performance and tracking it weekly basis. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Nothing to dislike as i dint find any diffeculties. Review collected by and hosted on G2.com.