Introducing G2.ai, the future of software buying.Try now
Zendesk QA
Editedit
Zendesk QA
Save to My Lists
Claimed
Claimed
This profile has been claimed by Zendesk QA, but it has limited features.
Do you work at Zendesk QA? Upgrade your plan to update branding and connect with profile visitors!

Zendesk QA Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Zendesk QA, enjoying seamless integration and a user-friendly interface. (5 mentions)
Users value Zendesk's exceptional customer support, ensuring quick resolution of issues and enhancing overall user experience. (4 mentions)
Users appreciate Zendesk's intuitive interface, which simplifies operations and enhances overall customer support efficiency. (3 mentions)
Users appreciate the comprehensive suite of tools offered by Zendesk, enhancing customer support efficiency and engagement. (3 mentions)
Users value the centralized system of Zendesk, enhancing coordination and efficiency in handling customer support tickets. (2 mentions)
Users experience slow performance during peak hours, which hinders efficiency and usability of Zendesk QA. (2 mentions)
Users experience inaccurate data analysis, with survey results not reflecting immediately in the system, causing confusion. (1 mentions)
Users express concerns about the poor user experience with Zendesk, particularly after Klaus's acquisition. (1 mentions)
Users experience refresh issues with survey responses in Zendesk QA, causing delays in score visibility. (1 mentions)
Users experience occasional scoring issues in Zendesk QA, though corrections have been made to improve accuracy. (1 mentions)

Top Rated Zendesk QA Alternatives

Glia
(55)
4.8 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
MaestroQA
(320)
4.8 out of 5
See all Zendesk QA Alternatives

204 Zendesk QA Reviews

4.7 out of 5
View 1 Video Reviews
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
204 Zendesk QA Reviews
4.7 out of 5
  • Sort By:
    G2 Sort
204 Zendesk QA Reviews
4.7 out of 5
  • Sort By:
    G2 Sort

Zendesk QA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Carly S.
CS
Customer Suport Manager
Small-Business (50 or fewer emp.)
"Quick & easy QA"
What do you like best about Zendesk QA?

I like that I can easily view and review the conversations my team has with customers. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The only downside I see with Klaus is that sometimes I end up reviewing the same types of conversations over and over again. It would be nice if I could filter out certain types of conversations that I know my team already has a good grasp on. Review collected by and hosted on G2.com.

Elena H.
EH
QA
Mid-Market (51-1000 emp.)
"Very helpful but I wish it could be more customized"
What do you like best about Zendesk QA?

The browser extension is great, as well as numerous Klaus tips, examples, and support service. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

I wish we have more freedom to customize metrics or combine them.

And also it could be great to have several features from different tariff plans Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Mid-Market (51-1000 emp.)
"Basic tool with enhanced functionality in the pipeline"
What do you like best about Zendesk QA?

Integration with Kustomer has been helpful- using the Kustomer plug-in has allowed our organization to find key conversations to review faster/more efficiently

Separate workspaces allow for individual grading standards between teams within the same organization

Dashboard home screen has great preliminary metrics and filter functionality to drill down deeper Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Some latency issues having conversations pushed from Kustomer to Klaus (Kustomer plug-in has helped with this)

New feature functionality has some bugs/are released prematurely (ie-permission settings for quizzes allow all agents to view org-wide scores)

Would like the ability to import raw data from outside sources; currently does not exist Review collected by and hosted on G2.com.

Verified User
U
"Reviewing agent tickets"
What do you like best about Zendesk QA?

Like the random tickets to review during the week Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

sometimes there are not enough tickets to review Review collected by and hosted on G2.com.

Guillermo Daniel P.
GP
Game Specialist - T2
Enterprise (> 1000 emp.)
"Klaus makes the review process much easier as it is user friendly, and easy to understand"
What do you like best about Zendesk QA?

Easy to use, and never fail, and also the Google extension is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

It is sometimes hard to find a conversation to review, but it's rare. Review collected by and hosted on G2.com.

Suket J.
SJ
account manager
Small-Business (50 or fewer emp.)
"A very likely Software for Performance and Quality Analysis"
What do you like best about Zendesk QA?

The user interface and the ease of use are the two very important features anyone would look for in any software. It has a lot of emojis, which I love. I really like the dashboard and the clarity of my quality metrics as shown in the software. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

I do not dislike anything as such with Klaus. It has got everything I could ask for. It can redirect me to my original ticket source, it copies an email with just a click, it allows me to have images and videos in the feedback comment. It makes feedback more accessible via Slack. It has a real-time dashboard. I don't know what more could I ask for. Review collected by and hosted on G2.com.

Response from Triin Ilves of Zendesk QA
Editedit

Ameowzing! Thank you for sharing your expurrience with Klaus 😻.

Osvaldo S.
OS
Experience Manager
Mid-Market (51-1000 emp.)
"Klaus is a very useful tool to develop your customer service team"
What do you like best about Zendesk QA?

Simplicity allows objective insights that develop people. It allows installing an evaluation apparatus and an accurate system to monitor the service team's performance. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

There is a problem with the payment tool they use. Despite this, Klaus's team is considerate and is working on this solution. Review collected by and hosted on G2.com.

Caroline F.
CF
QA Specialist
Mid-Market (51-1000 emp.)
"It has been very nice and easy to work with Klaus so far. Love their support, and all their features"
What do you like best about Zendesk QA?

Support team, dashboards, disputes, and workspaces Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Just like any tech company, sometimes you face glithces in the system Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Mid-Market (51-1000 emp.)
"Very user friendly"
What do you like best about Zendesk QA?

the interface that looks like a chat is helpful Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

nothing, it is very friendly. It helps you have a clear picture Review collected by and hosted on G2.com.

Stéphanie M.
SM
S
Small-Business (50 or fewer emp.)
"Super app to review your team !"
What do you like best about Zendesk QA?

It's super helpful to have this tool on a daily basis. Thanks to Klaus, I'm able to :

- see strengths and weaknesses of my teammates

- give regular feedback to my team

- help my team to improve, with facts

- see improvements and praise the team ! Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Nothing I dislike, honestly.

This tool is very useful for my Support team and I could not stop using it. Review collected by and hosted on G2.com.

Response from Triin Ilves of Zendesk QA
Editedit

Love, love, love.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Average Discount

7%

Perceived Cost

$$$$$
View More Pricing Information
Categories on G2
Contact Center Quality Assurance
Explore More
Best Background Check Software
Best voice transcription software for business meetings
Best dam software solutions for creative agencies
Best Background Check Software
Best voice transcription software for business meetings
Best dam software solutions for creative agencies
Best industry-standard sales performance tools
Best value pricing software for service companies
Pros and Cons Details

Zendesk QA Comparisons

Compare MaestroQA vs. Zendesk QA
Compare MaestroQA vs. Zendesk QA
Zendesk QAVSMaestroQA
Compare Playvox Quality Management vs. Zendesk QA
Compare Playvox Quality Management vs. Zendesk QA
Zendesk QAVSPlayvox Quality Management
Compare Scorebuddy vs. Zendesk QA
Compare Scorebuddy vs. Zendesk QA
Zendesk QAVSScorebuddy
Compare Zendesk QA ratings to similar products
Zendesk QA