Zendesk QA Pros and Cons

What do you like best about Zendesk QA?

Klaus contains all of the functionality you require and operates well. It is simple and effective. For conducting help desk conversation reviews, this is a very simple and scalable approach. It's simple to use, intuitive, and provides a lot of value in a short amount of time. The custom scorecard allows us to concentrate on what we require, the organization, and the information provided by the dashboard. It's a fantastic way for our team to stay organized and have all alerts in our hands, ensuring that we're all on the same page. And of course, the cat logo! Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

It's difficult to say much about Klaus's dark side. They're working hard to develop the dashboard to make it even more useful, and when that happens, I'll have yet another opportunity to identify potential areas for improvement. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Easy to use and very useful features.

Nice interface to review the statistics. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

There is nothing at this moment that needs to be improved, maybe just small technical issues. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

The organized dashboard, as well as the ability to randomize and customize interactions with our customers. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

I wish we could have binary and numeric ratings in one scorecard that showed the binary ratings as yes or no. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

All of Klaus's interface is incredibly simple and easy to understand!

Support is always super helpful and friendly - literally stars :)

The software itself works quickly, and no bugs detected - I mean, there are literally no issues during the usage, I would definitely recommend it to anyone who would need this kind of software :) Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

Not dislike itself, but there is one thing that is still not quite working well (since August 2021)

We use Freshdesk (and Freschats) software for our Support Department, and with its integration with Klaus, Klaus itself does not show any chats in monitoring, only tickets.

Chats may be shown sometimes, randomly and rarely, but far not often, which means the Freshchats and Klaus integration are not working correctly yet.

The Klaus Support did not detect any issues, the same did Freshdesk Support, so we are still wondering what it is all about, and meanwhile using the Google Chrome Klaus extension, which helps us to keep up with the chats monitoring.

Apart from that, everything is excellent!

If someone is reading this review - it would be great to double-check this moment if possible. Thank you! :) Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

Great UI!

Efficient tool to provide feedback!

Effortless to use and learn! Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

To be honest, I can't think of anything I dislike about Klaus! All great! Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I like the app's interface. As a cat person, I was really surprised and I liked the developer's idea of using cats as a design. The usage is also simple and direct, simply with the thumbsow dn and up and the system will automatically compute for the score. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The reviewee changes to my name when I edit my audit. As a reviewer, I sometimes send the QC to myself and is kind of a hassle as I need to do it again. I hope this gets fixed for a hassle-free QC. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

It is easy to use, and it makes scoring and reviews easy. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

i find no issues with the app as it is user friendly Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I love how you can see your reviews. and grades. You can also reply to comments Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

so far NOTHING - its perfect. I have no issues Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

I liked the fact that you can easily integrate it with Intercom and pull off your conversations. Once you've configured the different rating categories, you can easily rate a bunch of conversations very quickly. Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

The one thing that I dislike is that the entire platform tends to get a bit slow, especially at the end of the week (fridays). I guess that could be because most users are rating conversations at the same time. It takes some time for the conversations to load. Review collected by and hosted on G2.com.

What do you like best about Zendesk QA?

It's easy and intuitive to use, statistics are representative and illustrative Review collected by and hosted on G2.com.

What do you dislike about Zendesk QA?

that the score is calculated based on categories marked, sometimes it gives unequal rates, much depending on the case Review collected by and hosted on G2.com.