Zendesk QA Pros and Cons

The easy way to rate the agents, you only need to click a thumb up or downs, also that its fun because you can add emojis and gifs to the agents and it is a fun way to interact with them Review collected by and hosted on G2.com.

Sometimes get slow and it get a little tricky to find the cases that you have to rate, also sometimes is confusing when you want to find something with the filter and give you another result Review collected by and hosted on G2.com.

SO easy to pull conversations to review based on any criteria we want; emoji OR numeric scorecards; easy weekly assignments setup + scheduling for our dedicated reviewers... their support + dev teams are always available whenever we have questions or just to chat (they even regularly check in for feedback to look for new tools to build for us and then follow-through to let us know when they're done, I mean, who does that!?). Blown away by Klaus! Review collected by and hosted on G2.com.

we dislike that we don't have the option to remove the actual score from scorecards since our Agents feel extra pressure with a number! Review collected by and hosted on G2.com.

Powerful analytics capabilities

Ability to support multiple communication channels

Slack integration Review collected by and hosted on G2.com.

a bit pricey, but still cheaper than alternatives Review collected by and hosted on G2.com.

Klaus is easy to use, looks good, is easily customizable and offers creat features for coaching and long term learnings. Review collected by and hosted on G2.com.

Sometimes it can be a bit buggy, or some simple features that should be there are not possible, like migrating agent history from one workspace to another, for example. Review collected by and hosted on G2.com.

It gives the opportunity and freedom to comment and add details to every section. Review collected by and hosted on G2.com.

Everything is great and customizable <3) Review collected by and hosted on G2.com.

Klaus is very precise and informative to team member's on every review with a ticket handling. Review collected by and hosted on G2.com.

Klaus might have some flaws however, this would be on the user's end. Review collected by and hosted on G2.com.

Klaus has evolved to include a lot of features such as coaching, quizzes, and the ability to send CSAT surveys. The setup is seamless and the support is top-notch. Review collected by and hosted on G2.com.

I wish the coaching templates were a bit more customizable. Review collected by and hosted on G2.com.

Klaus is very user-friendly and easy to adapt to. The use is almost intuitive. The interface is excellent and UX/UI is impeccable. Review collected by and hosted on G2.com.

I would like to have more collaboration to adapt the product even more to specific metrics and KPIs each team possesses. Review collected by and hosted on G2.com.

Klaus is an effective option for communicating with the reviewer and the reviewee. It offers a lot of options for reminders, personalization, and ways to communicate (tags, emojis, etc.). It is surprising how easy it is to pick up considering all the possible options, the design is easy to navigate and understand. Review collected by and hosted on G2.com.

The only issue I've encountered is not being able to save some particular preferences. Specifically, who the comments on a post are addressed to. Other than that I have no complaints! Review collected by and hosted on G2.com.

Most of all the UX, it is really well designed and simple to use. The way the results are gathered and presented is also a plus. Easiness to create reports and new filters for the teams and the type of convos that we want to review. Review collected by and hosted on G2.com.

It lacks some features, like for example, the view counter, multiple options root causes, but it ends up providing a way to build a workaround over it so it is defenitly ok :) Review collected by and hosted on G2.com.