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Xref Reviews & Product Details - Page 8

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
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Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
KS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use platform.

Professional templates to send out.

Takes a huge administrative burden off our team because the system handles the send out, follow up and even flags if things don't look right. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The verification code to log in every time is cumbersome. Would love a quicker, more efficient sign in process as we're in and out of the software regularly. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time saver from us calling and following up with references

Helps keep better documented evidence of the completed checks then if we were too do on our own. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref, Kelsey! We're thrilled to hear that our platform has been able to streamline your reference checking process and reduce your team's administrative burden.

Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety.

Thanks again for sharing your review.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love how easy it is to complete reference checks with Xref. The completed reference checks arrive without having to play phone tag or try to contact the references directly. The features also make it easy to detect any suspicious activity and understand why the reference may have been flagged. Xref makes it easy to send multiple references at the same time with little adminstrative work. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside is some inflexibility on editing the questions in the reference template, but part of that is probably the way my organization is set up. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Conducting efficient and accurate reference checks on potential candidates, allowing us to be confident in our hires or to avoid hiring someone who may be the wrong fit. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review! We're so pleased to hear that you find Xref to be an easy way to collect references.

With regards to your comment on editing questions, our ‘template builder’ tool can help you create customisable questionnaires that are compliant, role-specific and unbiased. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Like you, many of our customers also like our Suspicious Activity detection as it helps make you aware of any fraudulent activity in relation to your reference check. This ensures you can hire with confidence.

Thanks again for your review.

Verified User in Logistics and Supply Chain
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The Xref team are always accommodating and helpful in working through ideas of how we can use their services. Using the reference check tools is such a time saver admin wise and provides us with the information we need. The platform is easy and intuitive to use which is a big bonus. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There are no downsides to using Xref. They deliver on their promises. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Reference check saves us time and provides a platform for reference checking that we would not be able to create ourselves. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your glowing review! We're thrilled to hear that you find Xref's products and customer service to be of excellent quality. Our team is dedicated to delivering top-notch service and support to all our customers.

It's wonderful to know that our reference check tools are not only easy to use but also a significant time-saver for you. Your feedback is greatly appreciated, and we're pleased to see that Xref is effectively addressing your reference checking needs. Thank you once again for your kind words and feedback.

Verified User in Human Resources
IH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The reference checks are integrated into our Recruitment platform, making it so easy to use. The notifications allow us to easily see where references are up to and we love that the system sends its own reminders to referees, which saves us time and effort. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing that I can think of.

....

...... Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time is the biggest factor. Previously we were calling referees for their references and often we had to make multiple follow ups when people weren't available to take a call.

Over a call, we weren't getting the best feedback as calls didn't allow referees to really think about their answers.

Xref has saved us on time and allowed our references to be more thought-out and detailed. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your wonderful feedback! We're delighted to hear that you find Xref simple, easy to use, and our solution seamlessly integrates into your recruitment platform. It's fantastic to know that our notifications and automated reminders have been instrumental in streamlining your reference checking process.

At Xref, we're committed to helping time-crunched recruiters focus on the most important aspects of their roles. We're thrilled that Xref has saved you time and enhanced the quality of your reference checks. Thank you once again for your kind words!

LP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Really easy to send out the reference details to our candidates. Our HR have uploaded templated questions so all I need to do is load the candidate details. It's also easy to view the references once completed, and I can also see the status of their completion. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only doing online references means I can't hear the tone people use when answering the questions, or hesitations over certain questions. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Not spending hours on the phone chasing people to answer reference questions. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref! We're thrilled to hear that you find it easy to use and that it saves you time in the reference process.

Regarding your comment on hearing the referee’s tone, we’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral.

We strive to make our platform as efficient and intuitive as possible so our clients don't have to spend their time over calls and can focus on the other important areas of your role.

Thanks again for your positive feedback!

Sandra D.
SD
Customer Service Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Love the easy of Xref for and the results we receive on the references for our potiental staff members. Xref has cut out a lot of the admin work we had previously. Our Customer Service Team are really enjoying the time that has been freed up to work on other tasks. Review collected by and hosted on G2.com.

What do you dislike about Xref?

A few to many reminders that staff have not responded. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Helping us with recuiting, as references is compulsory in the Healthcare sector Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your excellent review, Sandra.

We're delighted to hear that Xref has had a positive impact on your recruiting process, particularly in the healthcare sector where references are crucial.

With regard to your comment on reminder emails. These emails are sent at 24, 36 and 48 hours to both the referee and the candidate. If you’d like any assistance in setting these up, you could reach out to us at support @xref.com

Xref is passionate about ensuring the right people are recruited into the right roles so we’re pleased to hear that you’ve been able to experience the benefits of an automated platform.

Thanks again for sharing your review.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

XRef Engage was easy to use and navigate, interpretable. Implementation and intergration were both seamless as well. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nil but am excited to explore XRef Engage further Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

XRef Engage allows us to provide seamless insight into the current culture within our organisation. A tool that allows our staff to confidently have their say, share concerns and areas of celebration. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience about Xref Engage! We're thrilled to hear that you found our platform easy to use and that the implementation was seamless.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. It's great to know that Xref Engage is helping you provide valuable insights into your organisation's culture and enabling your staff to share their feedback with confidence. Thanks again for your review.

AD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

For myself as I work in HR, the post survey debrief was invaluable. The customer support was diligent and friendly, the team where always checking in to see how we were doing. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I am unable to think of a dislike at the moment. The data studio can be confronting when you first log on but after the debrief where you are shown how to interpret the data that is no longer an issue. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Mostly cultural problems. Giving us a better insight into how emplpoyees feel about how we are preforming as a business. The anonimity allows for greater accuracy Review collected by and hosted on G2.com.

Response from Damian O'Keeffe of Xref

Thanks for your review!

It’s always great to receive such positive feedback, particularly around the expertise and benefit our consultants make and that they go the extra mile.

Like all new tools, it always helps to receive a proper introduction; the data studio provides an incredible amount of insight that most organisations have not had access to before, so it's wonderful to hear Engage has provided insight into how your employees feel about your organisation's performance.

Thanks again for your review and we look forward to continuing to work with you.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

I felt well supported through the process as a new employee of council and not having used the tool before. Review collected by and hosted on G2.com.

What do you dislike about Xref?

In comparison to other tools that I have reviewed, the questionnaire is lengthy. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Identifying the key concerns of employees that are limiting employee engagement and our culture. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref Engage! We're thrilled to hear that you felt well-supported as a new employee.

Regarding your comment on a lengthy questionnaire, we have off-the-shelf surveys of different lengths, including a Pulse Survey with 15 questions. You can customise the length of your surveys to suit your organisation's needs. We have many questions we can benchmark, but you only need to use a small selection to get a good sense of how you compare to industry benchmarks. If you’d like assistance with your questionnaires, please reach out to your Engage consultant, who would be more than happy to help.

At the heart of Xref Engage is a group of seasoned consultants who understand the challenge of improving culture. It's great to hear that Xref Engage is helping to identify key concerns and improve employee engagement and culture. Thanks again for your review.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The team at Xref Engage were incredibly supportive during the implementation of our survey. The team were across all the required elements required by the state government, making understanding the survey and its structure simple. The team were also incredibly supportive and understanding through a number of RMIT review processes, going above and beyond to provide the required information needed for approval to be granted. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Overall a positive experience from the Xref team. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref supported us in our survey requirements as part of the Victorianm Governments Gender Equality Action Plan program. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback! We are thrilled to hear that our team at Xref Engage provided effective and supportive assistance during the implementation of your survey.

We’re also pleased that our product could support your survey requirements as part of the Victorian Government's Gender Equality Action Plan program. We strive to make our product as seamless as possible for our clients. Thanks again for your kind words.