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Xref Reviews & Product Details - Page 10

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Services for the employee journey are useful Review collected by and hosted on G2.com.

What do you dislike about Xref?

Costs for additional products can be quuite steep for NFP organisations Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Providing efficiencies in surveys - creating, executing and delivery. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your feedback on Xref Engage! We're glad to hear that you find the services for the employee journey useful.

Our research and decades of experience giving employees a voice enable us to tailor data-driven surveys to drive real change, so it's great to hear that Xref Engage surveys are proving valuable and efficient for you. Thanks again for your review.

TH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The new version has less feature than the previous one. Review collected by and hosted on G2.com.

What do you dislike about Xref?

In the overview page, not much information display. It will be better to have the Internal Ref table. Also it will be good if we are able to edit the candidate's contact details after the request is sent. In the Reference report, Note to candidate and Note to referee need to be have more characters so that we can include the link of the PD for reviewing. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref can provide unusual activities of the reference reports, which is very helpful for our recruitment process. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review.

We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has helped your recruitment process.

We are continually working to ensure our customers have a great experience. Our new Enterprise platform has many survey tool functionalities to choose from. With regard to your feedback on the overview page, we will pass it on to our product development team for their reference.

Thanks again for your review.

Jacob E.
JE
SG Ball Assistant Coach
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use & friendly service, also a great service team. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to replace a reference during the 'in progress' stage if a referee is unobtainable Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive feedback about Xref! We're thrilled to hear that you find our platform easy to use and appreciate our friendly customer support team.

Regarding your comment on not being able to replace a reference during the 'in progress' stage, we’d like to let you know that you can add additional references at this stage. If you need assistance with this, please reach out to our wonderful support team at support@xref.com.

Thank you for choosing Xref!

Verified User in Real Estate
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it is to use--just need to enter candidate details and hit 'Submit.' I also like that the system automatically send notifications to the candidates and to me if they haven't initiated the check. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish it had a reporting function where I can sort the references by their answers. For example, one of the questions asked is if the reference is open to exploring new career opportunities. I'd like to be able to gather all the references the said 'Yes' to that question as they're a candidate pool we can use in recruitment. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref is a timesaver. I don't have to contact the references one-by-one nor send them reminder emails. Xref does it all for me. I only need to review the results. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review.

It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform.

With regard to your comment on sorting references by answers, our customer support team would be happy to assist you with this People Search functionality which is used as a talent pool by our customers. Please contact our support team on support@xref.com.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Verified User in Research
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

What I like is that all the information in one place Review collected by and hosted on G2.com.

What do you dislike about Xref?

That we have a different portal for ref checks Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

clear information about employee engagement Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for giving us a 5-star review! We're glad to hear that you find Xref Engage easy to use and appreciate having all the information in one place.

We have good news on a project underway to consolidate products into a single login. This will give you a better platform experience.

Ensuring clear information about employee engagement is our top priority, and we're committed to providing a seamless experience for all our users. Thanks again for choosing Xref.

VN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Streamlined , secure way of automating and managing reference checks. It hardly takes a couple of seconds to initiate a reference check. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Doesn't give the hiring manager an option to add or edit referee details unlike 'Referoo'. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Managing referecne checks in bulk Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your feedback with us! We're thrilled to hear that you find Xref to be a streamlined and secure solution for automating reference checks.

In regards to your point about editing referee information, it’s for security purposes that the option is not provided. If the referee details need to be edited or added, the candidate needs to access the Xref link.

We understand the importance of managing reference checks in bulk as it saves hours of work, and we're glad that Xref is benefiting you in this aspect.

KG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Not only has Xref saved us time and frustration, its taken away a fear for some managers around seeking out feedback on prospective employees. Its also enabled us to pick up many dodgy references. I have raved to my account manager about the speed and friendliness of the customer care team - they're super responsive and help both us and the candidates. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Would love to have an easier way of altering the questions Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time saving and removing false references Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your kind words! We're thrilled to hear that Xref has been a valuable tool for your team.

Regarding your comment on altering questions; our platform offers the opportunity to tailor your reference questionnaire. Our customer success team can show you how easy this functionality is to use with the new platform, please reach out to us at support@xref.com

It's great to know that Xref has helped save you time and identify red flags, making the hiring process smoother for you. Thanks again for your review.

Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Echo and the team were very responsive and supportive throughout the survey period. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was some confusion about costs, but this may have been on my end as there was no handover from the previous owners from Scalabrini's side. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Gathering anonymous survey data which we can use to shape Scalabrini's future. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your experience with Xref Engage!

We’re thrilled to hear that Echo and the team were responsive and supportive during the survey period. Our mission is to help organisations listen to their employees, so it’s wonderful to know that Xref Engage is helping you gather valuable survey data to shape Scalabrini's future.

Thanks again for sharing your review!

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Having access to Alex as our support and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The industry comparison data could have been more recent. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Understanding engagement levels. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback! We're thrilled to hear that you find our support team, especially Alex, helpful and that our platform is easy to use.

With regards to your comment about industry comparison data, you could reach out to your Xref Engage consultant who would be happy to explore building a customised benchmark. We are the market leader in the non-profit industry, and we have non-profit benchmarks that are second to none.

We’re passionate about helping our customers run the high-performing surveys that drive organisational change so we’re glad to hear that Xref Engage is helping you understand engagement levels. Thanks again for your review.

Verified User in Non-Profit Organization Management
EN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The support, experience, expertise and guidance from Louise Parkes. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The backend reporting is really not user friendly. It's way to manual and should be far more sophicated. Far to much time was spent summarising the comments for us. We spent at least 5 days pulling and customising reports. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It's solving hearing our members voice and being able to facilitate the discussions on how we can strengthen engagement, progress and wellbeing. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your feedback with us. We’re delighted to hear that you appreciate Louise Parkes's support and guidance.

Regarding your comment about backend reporting and the manual effort involved, we understand that summarising numerous comments can be time-consuming. To address this, we offer a cost-effective AI service designed to assist with these tasks. Additionally, we can provide further support in curating and creating custom reports with shared views and links. If you’d like us to assist you in this area, please reach out to your Engage consultant.

We’re pleased that Xref Engage is helping you facilitate discussions and enhance engagement, progress, and wellbeing within your organisation.