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Xref Reviews & Product Details - Page 12

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Xref Overview

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What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!

Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:
Karina Guerra

Xref Integrations

(22)
Verified by Xref

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
Read more
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.
Read more

Xref Pricing

Starter
$840.00
25 employee turnover cap Per Year
Growth
$1,680.00
50 employee turnover cap Per Year
Plus
$3,480.00
100 employee turnover cap Per Year
Premium
$5,820.00
200 employee turnover cap Per Year
See all 5 Xref pricing levels

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

4.6 out of 5
View 3 Video Reviews
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447 Xref Reviews
4.6 out of 5
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447 Xref Reviews
4.6 out of 5
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Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
JR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Fast- saves times for employees and employers. You can customize the questions Review collected by and hosted on G2.com.

What do you dislike about Xref?

Can sometimes misidentify the IP addresses Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Saves time time and money Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
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Thank you for taking the time to share your review, Jalal.

It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Helpful?
Share
Admin Approval Link
Verified User in Entertainment
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is all online and the referees as well as the candidate are sent reminder email if they haven't submitted yet. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not enough control for the administrators e.g., Deleting references when the candidate has submitted the incorrect contact details of their referees instead of the candidate doing it themselves (it wastes time). Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Efficency and removing constant back and forth communication. Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for your review. We're glad to hear that you appreciate the efficiency and automated reminders Xref provides.

We understand your concerns about the inability to delete references. We do this for security reasons.

We strive to make it as easy as possible for professionals like yourself to make great hiring decisions with all the information you need at your fingertips.

Thanks again for your review.

Helpful?
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Verified User in Human Resources
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

That it has a feature where it can detect suspicious activity. The ease of sending out requests. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really. Maybe more space to add more personalized or non-specific comments? Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

One of them is the legitimacy of the references when there is suspicious activity detected. Another one is efficiency, saving time on us doing verbal or manual reference checks. It definitely saves time. Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for your review. We're pleased to hear that you find our feature for detecting suspicious activity valuable and that Xref is saving you time and increasing efficiency.

Regarding your feedback on the ability to add comments, you could include a question in the questionnaire asking referees to share any additional comments relevant to the information you're seeking.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for reviewing us.

Helpful?
Share
Admin Approval Link
LP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like that it saves us the work of having to call references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There isn't anything that I openly dislike. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It's a time saver Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for sharing your positive experience with Xref, Lexxa! We're thrilled to hear that our service has been a time-saver for you by eliminating the need to call references.

We're here to ensure your experience with Xref remains seamless. Thank you for choosing us to streamline your reference checking process!

Helpful?
Share
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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

-Speed of getting reference checks out the door

-Ability to pick up on fraudlent activity

-Notifications are a great way of keeping on top of where the references are at Review collected by and hosted on G2.com.

What do you dislike about Xref?

-Sometime the references answers can be generic/vague and you've got no way of probing Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref allows us to obtain professional references for potential new hires, quickly and effectively. Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit
Original

Thank you for taking the time to leave us a review.

We're glad to hear that Xref has made your reference checking process more efficient and that you appreciate the speed and fraud detection capabilities.

Regarding your comment on generic responses; our platform offers the opportunity to tailor your reference questionnaire and the way you receive feedback. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact us at support@xref.com.

Thanks again for your review.

Helpful?
Share
Admin Approval Link
Jamie M.
JM
Senior Talent Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love that XRef does the work for me! I supply the information of the candidate and the rest is on the candidate to supply references. Saves so much time for us! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't like that I have to use a code each time I log in. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time constraints - sometimes it would take ages to connect with a reference. Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for your wonderful review, Jamie. We’re all about offering teams a better and faster way to conduct reference checks. We’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref.

Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety.

Thanks again for your review!

Helpful?
Share
Admin Approval Link
JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It's very easy to use as a 1st time user. No one on my team of 12 had any questions on how to use it or send reference checks. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downsides I can think of! Very happy with it thus far Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Quick reference checks are sent to candidates our company at MM is thinking about hiring Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Hi Jeff,

We’re happy to hear that you and your team are enjoying the ease and convenience of the Xref automated platform.

In our recent 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction with our platform and service. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Thanks again for your review.

Helpful?
Share
Admin Approval Link
Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

The customer support is timely, responsive and tailored to our requirements. The platform is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only on occasions we have foudn he platform to be too rigid. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref is helping us gather data and perspectives to help improvment agendas. Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for the wonderful feedback! We are thrilled to hear that our customer support has been responsive. We appreciate your kind words about the platform's ease of use.

Regarding your comment about the platform being rigid at times, would you like to elaborate on your concerns with your Engage consultant? Our system's design strives to balance ease of use with flexibility. We are happy to explore how we can best support your specific needs.

It's great to hear that Xref Engage is helping you gather valuable data. Thanks again for sharing your feedback.

Helpful?
Share
Admin Approval Link
Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The tailored service we receive is outstanding. The additional expertise, insight and support from the Consultants at Xref Engage is priceless. There is a strong willingness to partner with us to help us understand the feedback we are receiving and how to invest our efforts to have the greatest impact to our people. The dashboard is clear and the functionality easy to use. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Over time, it woudl be great to better partner with Xref in the action planning process to emplower leaders across the university to take ownership of their results and consider strategies to drive this. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Engagement retention, people experience, diversity and inclusion strategies and the implementation of our culture change roadmap. Xref are facilitating timely feedback from our staff to ensure we are on track and targeting the right strategies to support our people. Review collected by and hosted on G2.com.

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Response from Sanchita Kadambari of Xref
Editedit

Hi there,

Thank you for your review! We are very happy to hear you enjoy the tailored service of the expert Xref Engage team. In addition, we are glad you find value in the clear dashboard, and easy-to-use platform.

With regard to your feedback around partnering with Xref for the post-survey action planning process, you are welcome to get in touch with our team to discuss this further. It is up to your organisation as to what next steps you take after you receive your survey results.

We are proud that Xref Engage can support you to hear the voice of your people when progressing culture change initiatives. Thanks again for your review!

Helpful?
Share
Admin Approval Link
Maureen C.
MC
Head of Talent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The process of obtaining references is completely automated, which saves us loads of time. I also really like the security features which means it alerts us when there are potential fraudulent references obtained Review collected by and hosted on G2.com.

What do you dislike about Xref?

The pulse survey set up could be better, we don't use it as the structure/ style is very limited Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

automating the reference process Review collected by and hosted on G2.com.

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Response from Shieanne Dcruz of Xref
Editedit

Thank you for sharing your positive feedback on Xref, Maureen! It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the platform.

Regarding your comment on Pulse Surveys, our friendly customer support team would love the opportunity to help you set them up for your organisation. Feel free to reach out to us support@xref.com.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

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Pros and Cons Details
Xref
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