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Xref Reviews & Product Details - Page 9

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
TD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Online reference checking is great, as more information is provided then completing a phone call reference check. The exit survey is also great as former staff can write what they think needs changing in the business. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to export exit surveys, however, I understand that this is in the works. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Online reference checks are quickly receieved, so the other preemployment checks can be done quicker too. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review, Trish. We’re glad to hear you’re enjoying the many benefits of our user-friendly Xref platform including Exit Surveys. Exit Surveys help organisations gather, analyse, and measure feedback from departing employees. This feedback can help reduce employee turnover and improve retention over time.

We’re all about making the complete talent journey experience seamless for HR professionals so you can focus on the more important aspects of your role. Thanks again for your review.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xref?

XREF is a efficent way to complete reference checks, in my role, I'm typically needing to complete reference checks for anywhere from 10-25 candidate's a week. Without XREF my company would need another ole allocated to completeing reference checks. XREF sends reminders and follow ups to candidates and can moniter and report if a reference is suspicious. Whenever I've had any issues the XREF staff have responded within an hour. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing to report. Staff are very helpful when I've had a technical issue or am needing general assistance. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

How time consuming reference checking is. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

We're thrilled to hear that our platform has made reference checking more efficient for you, especially given your high volume of candidates. At Xref, we're all about streamlining the HR journey, and we're proud to help our customers save time with simple solutions like reminders to keep your reference checks on track.

We're also glad to know you're benefiting from our unusual activity features. Many of our customers feel more confident in the references they receive thanks to our suspicious activity flags.

Our team is dedicated to providing timely support and ensuring a smooth process for our clients. Thank you again for your feedback!

MC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref Engage were able to point me in the right direction and provided advice and support when required Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was nothing that I disliked about Xref Engage Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

They provided us with the tools to send out a whole of organisation Employee Engagement Survey. The results from this survey will assist us in building our new Employee Value Proposition Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your positive feedback, Megan! We are thrilled to hear that Xref Engage was able to provide you with valuable support and guidance. It's great to know that our service helped you with your Employee Engagement Survey and will contribute to building your new Employee Value Proposition.

Thanks again for your review.

MC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The system is easy to use, it cuts out alot of time in terms of calling referees, great support Review collected by and hosted on G2.com.

What do you dislike about Xref?

I dont have anything I dislike about Xref, they are veru supportive and quick to respond to any issues and changes required Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Cutting time to a very lean team Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Hi Melissa, thank you for taking the time to leave this review. We’re glad to hear that you find Xref easy to use and that it has been a time-saving solution for your team.

Like you, our customers find that using Xref eliminates the need to play phone tag. Thanks again for leaving your review.

MK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref cuts down the amount of time contacting candidiates referees and the admin associated with reference checking. I love that a digital form is created that can be easily reviewed and stored. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only downside of Xref is when candidates are not tech savy and have issues accessing. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time spent taking references in a high volume recruitment role Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us, Monique. We’re glad to hear you’re enjoying the many benefits of automated references.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Our main goal is to simplify the reference checking process for everyone involved.

Thanks again for your review.

MW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The best thing is the time saving reference checks and the ability for Xref to pick up suspicious activity. This assits us with our investigations. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not much however it would be great if the platform had the ability to do qualification checks. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref is picking up fake references which is making our investigations a lot easier. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience, Michayla! We're thrilled to hear that you find our platform easy to use and efficient. Like you, many of our customers like our suspicious activity feature that helps recruiters hire with confidence.

With regards to your comment on the ability to do qualification checks, get in touch with us at support@rapidid.com. We have recently launched qualification checks and would be happy to give you a demo.

It's fantastic to hear that Xref is helping you identify fake references and making your investigations easier. Thank you for choosing Xref!

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

I came into the process with full confidence given Xref came highly recommended by other like-like for clients. They are all spoke with one uniform voice about survey quality and methodology. As we engaged with the team, it was clear there was deep knowledge and expertise which enabled us to create an atmosphere of confidence amongst staff. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some of the upsold items within the pricing structure would perhaps better sit within the standard options. In terms of question customisation, for example, how far we customised was debatable but it was a premium item paid for. That isn't a criticism, but merely an observation. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

We cannot hope to build an effective strategic plan for the next 5-10 years without adequately understanding the current views of our staff. It is both a vital aspect of day-day engagement but their voice is valued and vital. Review collected by and hosted on G2.com.

Response from Sanchita Kadambari of Xref

Hi there,

Thank you for taking the time to leave such a glowing and detailed review! We are thrilled that you are using Xref Engage with confidence. As you know, our expert team have decades of experience as workplace psychologists working across customers in various industries.

With regard to your feedback around pricing structure and question customisation, we aim to tailor every customer's survey so that they can be sure they are getting feedback and insights that are relevant to the unique nature of their organisation. No two workplaces are the same!

It is certainly easier to take action for future improvements when you have strong, detailed data and actionable insights from your surveys. Valuing the voice of your people goes a long way to retaining them and cultivating a strong, positive workplace culture.

Thanks again for your 5 stars!

Sharan S.
SS
HR/Carerecruitment
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It teels me if the refrence is genuine or not. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing at the minute. I think it's useful but if more filters can be added that be great. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Candidates can not complete it by themself. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience; we're delighted to hear that you find our platform both efficient and valuable for verifying references.

We'd love to hear more about the kind of filters you require. Feel free to reach out to your Customer Success Manager or our friendly customer service team at support@xref.com.

We agree that one of the key benefits of using Xref is its ability to flag suspicious candidate activity. Our goal is to help time-crunched TA professionals save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref!

AK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

UX and Customer Support would be the top two. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Extra information which is not required, accesibility to back end info, navigation on website to name a few. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Platform is currently being used for reference checks only. Picking up unusual activity is the best feature and helps avoid bad candidates. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review of Xref. We're glad to hear you're benefiting from both our user-friendly interface and our customer service.

Regarding your comments on the information we provide, we've designed our platform to be intuitive while delivering the detailed insights our users need. For security reasons, we restrict access to backend information to ensure data safety.

We're pleased that our solution has helped you find the best candidates for your organisation. Thanks again for your feedback!

NM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it is to use and how easy it is to integrate Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes when logging in the code sent to your email is delayed and expires by the time you get it Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Provides us with accurate reference checks with visibility on what the status is Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for leaving us a review, Nabir. We’re glad to hear that you find Xref simple to use.

We strive to make the process as efficient and intuitive as possible so that professionals like yourself can make more confident hiring decisions, faster.

Thanks again for your review.