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Xref Reviews & Product Details - Page 11

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
PH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It's so much faster than doing manual checks, user friendly Review collected by and hosted on G2.com.

What do you dislike about Xref?

Probably - not being able to tailor each questionnaire easily Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Problem - lack of resources and time - benefitting us by freeing us up to do other tasks Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review, Peri. We're glad to hear you find Xref saves you time. We know how valuable time is for busy professionals and we’re happy to hear that you’re enjoying the ease and time-saving benefits of using Xref.

Regarding your comment on tailoring questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact us on support@xref.com.

Thanks again for such a positive review.

Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy XRef is to use, and is simple for candidates as well. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the statistics regarding the negative language used in a text may not be accurate. At first glance, it may seem like a bad reference, but in reality, it may not be the case. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

XRef saves us a lot of time by allowing referees to complete it at their convenience, which is particularly helpful for shift workers. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience with Xref! We're thrilled to hear that you find our service easy and effective.

We appreciate your feedback regarding the accuracy of the statistics. We’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral.

Xref is passionate about ensuring the right people are recruited into the right roles. Thank you for choosing Xref!

JH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ease ofuse for both clients and candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the level of remainders for candidates can cause negative feedback Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It is speeding up the recruitment process and solving the issue we have around time to hire Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave a review, James.

We’re glad to know that you find our online reference checking tool easy to use. Our aim in automating references was to save time and simplify the tedious parts of a recruiter’s job.

With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance.

Thanks again for your review.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Super easy to use with or integration with Expr3ss. I frequently use Xref each day in my work as a recruiter, usually putting through over 15 candidates through XRef with two referees. Implementation, along with the number of features creates a smooth process. The reports are very easy to use/read for our hiring managers. The customer support is really quick and helpful when needed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think it would be nice to give the user the exact reason why a reference is unobtainable so this can be explained to the candidate. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref helps reduce the time it takes for us to do reference checks and ensures it is completed correctly and by the correct person with no suspicious activity. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review!

We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration.

With regard to your comment on the exact reasons for references being unobtainable, it may be helpful to know 'unobtainable' means that all reminder emails have been sent to the referee but they have not completed a reference. Reminder emails are sent at 24, 36 and 48 hours to both the referee and the candidate. In such a situation, the candidate can either follow up with their referee or submit details of an alternative referee.

We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

IT can be completed at anytime, on a number of platforms that do not inconvenience the referee and the recruiter is not held up making numerous calls trying to connect to get only a few words per answer. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The new version dashboard is limiting in the info visable can not see the internal reference note Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Removes delays verbal referencing creates as we are only limited to work hours to connect Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to review us.

We're glad to hear that Xref is helping to eliminate delays and streamline the referencing process for you. In fact, 65% of our reference checks are completed outside of business hours.

Regarding your dashboard view, if you set your surveys out per role, it will allow you to see this the info on the requests dashboard. If you would like some assistance in this area, feel free to reach out to our customer support team at support@xref.com.

Thanks again for your review.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

- Timely updates

- User friendly

- Easy to navigate

- Good reporting Review collected by and hosted on G2.com.

What do you dislike about Xref?

- Will be good to have some objective questions to see the response, and match to the subjective ones Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

- updating on timely manner when references for individual person is getting completed

-helping in driving a good on boarding experiernce for candidates

-Good useful insights to use

-flagging out the fraud cases Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your excellent review! We're thrilled to hear you're enjoying the benefits of Xref's automated platform, like timely updates, a user-friendly interface, and valuable insights.

Regarding your comment on comparing questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them on support@xref.com.

We’re all about helping recruiters improve their HR processes so it’s great to hear Xref is driving a good onboarding experience for your hires.

Thanks again for your positive feedback.

Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I've been using XREF for reference checks for 2 years now. It is user-friendly, making it

I have no complaints about XRF. easy to request, track, and receive updates on candidate references. It simplifies the process, saving time and keeping everything organised. Plus, the real-time updates on reference statuses are incredibly handy, especially when managing multiple candidates. Overall, XREF is my go-to for staying on top of reference checks, with its efficient features making my job a breeze. If you're a hiring professional looking to streamline your workflow, I highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I have no complaints about XRF it works really well for me. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your positive experience! We're thrilled to hear that you find our platform user-friendly and efficient in simplifying the reference check process.

Our real-time updates aim to make managing multiple candidates easier for you. We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

We appreciate your recommendation and are here to support you in any way we can. Thank you for choosing Xref!

Verified User in Manufacturing
IM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref has absolutely freed up my time to focus on other high value recruiting tasks. Customer support has also been very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing notable to mention, I wouldn't suggest any changes. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Provides feedback from referees on an online platform which has customisable questionairres. It saves me a lot of time and effort from having to conduct telephone references myself. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your great review! We're glad you like how customisable Xref's questionnaires are.

We're always working to make our platform easy to use, so you can focus on your important work.

Thanks again for your review!

Verified User in E-Learning
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like how easy it integrates into our ATS, Greenhouse. It's super easy to send out the form, done in just 1 click. No more having to chase down references manually one by one and scheduling calls between managers to review. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the link doesn't work in Greenhouse and you have to log into XRef and send them manually. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Completing multiple reference checks for high-volume reqs. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review. We're thrilled to hear that Xref has simplified the reference checking process for your high-volume requirements.

Regarding your comment on the integration with Greenhouse, feel free to reach out to our friendly customer support team at support@xref.com to assist you in checking the integration set up.

We’re all about saving HR teams from having to chase references, so that’s great to hear! We’re so glad you and your team are benefiting from the ease, efficiency and insights of the platform. Thanks again.

Verified User in Transportation/Trucking/Railroad
CT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Good user experience, quick and easy to action Review collected by and hosted on G2.com.

What do you dislike about Xref?

The interface for creating a customised questionairre is ridiculous and I never use it Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It gives us quick turnaround on requests for references, it seems like this is achieved in part by nagging/spamming the referees until they are hounded into completing the task, but this is to our advantage so I am okay with it Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for your feedback. It’s great to hear that you are finding our platform easy to use. We strive to make our platform as efficient and intuitive as possible.

Thanks again for using Xref.