TimeClock Plus by TCP Reviews & Product Details - Page 6

What do you like best about TimeClock Plus by TCP?

The application design and access to everything. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

There's nothing much to dislike about the product. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TimeClock Plus has streamlined our time-tracking process and made managing employee attendance a breeze. One of the most significant benefits we've enjoyed is the effortless process of importing data from TCP directly into our payroll system. This feature has saved us countless hours of manual data entry. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

There have been some challenges with navigating the accrual rule settings within TCP. At times, it can be tricky to find all the necessary places to update the accrual rules. However, the support at TCP is exceptional and always quick and happy to help. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TCP is highly customizable which allows you to configure it at multiple levels (i.e., company, department, division, individual). It also comes with many features such as reporting (scheduled and on-demand), scheduling, time and cost code configuration, allowing for custom fields to be added and included on reports, geofencing for mobile users, and auditing.

My company has about 450 employees and supervisors using TCP every day. Because the system is extremely customizable, the administrator of the system can configure the system to be very easy to use. I started working with TCP in 2016 in version 6.0, then we moved to 7.0, and then to the cloud in 2023. TCP was very helpful with all of the implementations. Using the TCP 7.0 cloud version alleviates our past burden or checking for and applying system updates, which is a great feature. We are currently working with a TCP team to integrate TCP with my company's overall time and reporting system (Oracle).

I have contacted customer support several times, and the TCP support staff have been very professional and helpful. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Because the system is so customizable, it can be difficult to manage, if you don't know what you're doing. I have been the administrator of the system for several years, and I find the administrative-type documentation onhow to configure the system, along with what some of the configuration settings mean or do, to be greatly lacking. Many of TCP's features intertwine, so if you change one setting somewhere you might be inadvertently affecting another feature somewhere else. Also, many features involve multiple settings that must be set in order for the feature to work correctly (i.e., setting up leave request notifications, etc.)

I am the administrator of the system, and often times I have to extract specific information from the system that is not included on a canned report or via the Export feature, like reports that list "override" settings, the employees contained in employee filters (for all filters in a single report), autobreak settings, or a means of comparing Employee and User Role settings. With our TCP 6.0 on-site system, I could get almost any piece of data I needed via an ODBC to the database; however, with the cloud version, there is no API, so I can no longer extract special, administrative-type information.

Although TCP has many features, a couple of feature that is missing are a way to prevent leave request messages from being displayed at the clock and a way to customize the "Subject" in a leave request notification email.

I also find the TCP support web site difficult to use; even if I select "TimeClock Plus" as the product, when I search for something, the system may return results for a different software platform. This is very frustrating. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

Timeclock Plus has a lot to it. Our furniture store uses only a small part of it at this time. It is very easy to use after training with their very helpful and knowledgeable support staff. We use their electronic timeclock to clock in & out with the encoded fingerprint option. We only use a few of the numerous reports for our payrolls. The support staff helped us with setup and integration with our payroll program. Our hourly employees easily clock in and out daily for biweekly pay periods. TCP was not the least expensive time and attendance program but we chose it because it had plenty of options to grow into. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Because the program is so vast, it is sometimes difficult to find what you are looking for on your own outside of the familiar use and need to contact customer service. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

It is pretty user friendly. I like that there is a mobile app that provides ease of access to those not at a desk. When I am stumped on an issue, I like being able to access the knowledge based help guides that include screen shots. When reaching out for help, I love having the chat capability. Overall, it is a fairly robust system. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

The main issue that I have is when I do have to reach out to the help call center, I usually am working with someone that does not know how to answer my questions very quickly. Sometimes it may take several calls to speak to several different reps before I get to someone that understands what I am needing.

I feel like the scheduling piece of TCP is a bit confusing and there's not as many help guides to explain how it needs to be setup. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TCP provides a powerful system. There is a lot of flexibility in design and setup so it can exactly match the needs of your company. The ease of use for end-users is also a great feature, allowing for easy login from desktop or mobile. Also, my experience with support is that they have been extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

There is definitely a learning curve with TCP. It will require some time and patience, and you may end up troubleshooting a problem for a considerable amount of time, even with support's help. The complexity also means whoever is managing the system needs to be diligent in their design and attention to detail. My only real critique beyond that is that I have found some of the settings to have unclear wording, and not fully explain what they do for the system. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

We use TCP to cover all of our locations and our delivery drivers daily. The ease of use for our employees is outstanding. We even use it now for our time off requests, elimintating paper usage. There are many levels in the basic program that are available. The remote access to process payroll is priceless.

The customer service couldn't be better. No extra fee and they will help you with setting up new functions and any issues that may arise even years into usage. The representatives go above and beyond to help.

The company will walk you thru implementation and setup. There will be a lot to setup! Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Connections issues do arise, especially with the app. Sometimes it does not process in a clock in or out. When the servers go down at TCP (which has happened more then once) there is no using the program and you're back to writing things down. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

The custom fields. This has always been a good option from them and still is needed today. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Support, especially at Tier 1 is severly lacking and not knowledgeable about their products or how they work. Tier 2 and 3 seem to be where the best support is at. The way the system updates are not fully tested has created numerous errors and issues that we have to track down to be very specific about or they just recommend "work arounds" and not any real fixes. We spend more time just trying to get it to work the way it should than being able to use it to work smarter. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

The staff attenpts to help you as best as they can; the level 2 support techs are very helpful at resolving concerns. The product is often a marvel. Every feature implemented within the base system is incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

The level 1 support techs are less than worthless most of the time. My knowledge of the system often far exceeded their own and I was a customer. When the product doesn't work as intended, the team will fight you to claim that it is, then claim that it will cost you, and will fight you to implement things that their own documentation states is already implemented. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TimeClockPlus is a comprehensive time and attendance tracking software solution that offers a wide range of features to meet the needs of businesses of all sizes. It is easy to use and implement, and it provides a variety of ways for employees to clock in and out, including through a web browser, mobile app, or physical time clock device. Sales and Support have been very helpful with us, and while pricey, I would have to say it's well-valued due to the dedication of the TCP team members. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Some features require additional setup or integrations, which took some time to figure out.

The rest of my 'cons' are more specific to our situation, so keep in mind that if you are going to use TimeClockPlus, you may have to change some of your processes with your staff. We had difficulty with automating timesheet approvals, integrating our payroll accounts, multiple shift schedules, and time off management. Be thorough with your sales rep, TCP was very honest with us but they had no way of knowing our budgeting schema is from the 1930's. Review collected by and hosted on G2.com.