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TCP Suite Reviews - Page 89

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TCP Suite Suite Overview

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Included with this Suite:
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Humanity Schedule by TCP

1,049 reviews

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TimeClock Plus by TCP

508 reviews

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Aladtec by TCP

92 reviews

TCP Suite Details
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TCP Software
Description

For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by 30,000 customers and millions of users, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs.

Overview Provided by:
Anika Pornpitaksuk

TCP Suite Media

1,649 TCP Suite Reviews

4.3 out of 5
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1,649 TCP Suite Reviews
4.3 out of 5
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4.3 out of 5
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Verified User in Apparel & Fashion
AA
Mid-Market (51-1000 emp.)
"Very detailed program"
Product Reviewed: TimeClock Plus by TCP
What do you like best about TimeClock Plus by TCP?

They had an answer for each of my detailed specific clock and punch requests. Any rounding punch requests, schedules, PTO, sorting all have an answer in this system! Searching for an employee is easy. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

the clock sometimes freezes and then i have to enter the employees punch manually. Review collected by and hosted on G2.com.

VS
Customer Service Rep.
Small-Business (50 or fewer emp.)
"Humanity is easy to use and efficient for scheduling and managing work schedules."
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

Easy use and access from multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

There is nothing that I dislike about Humanity. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market (51-1000 emp.)
"TCP is great!"
Product Reviewed: TimeClock Plus by TCP
What do you like best about TimeClock Plus by TCP?

TCP is user friendly for our employees and managers as well as HR and Payroll. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

I can't think of anything ... When I have an issue with TCP, all I have to do is call Support and they explain the issue or how to correct it. Review collected by and hosted on G2.com.

SK
Assistant Manager
Small-Business (50 or fewer emp.)
"Review"
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

TCP Humanity Scheduling is a helpful service for scheduling employees. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

The developers release new features before they're ready. Review collected by and hosted on G2.com.

Verified User in Veterinary
AV
Small-Business (50 or fewer emp.)
"Scheduling made fast and easy. Hard to undo accidental time frames though."
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

I like how visual it is. I like the colors and how they differentiate job positions. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

If you accidentally create a shift in the wrong time frame, it creates an additional shortcut that can not be removed. Review collected by and hosted on G2.com.

Verified User in Veterinary
AV
Mid-Market (51-1000 emp.)
"Its Ok"
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

I do like the ease of plugging people into the schedule, the options to modify, ease of moving/copying shifts; some things are user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

I am not a fan of the multiple steps it takes to mark someone out if they are sick and open up their shift. It is slow and bogs down, there are several steps for each action. You have to republish the schedule every single time you make a small change.... the list goes on. Review collected by and hosted on G2.com.

Justin N.
JN
S
Small-Business (50 or fewer emp.)
"It is very easy to use and very user friendly"
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

The quickness of being able to change schedules Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

That you have to go through administration to change timezones Review collected by and hosted on G2.com.

Alexandra K.
AK
Chief Scribe
Enterprise (> 1000 emp.)
"Very easy to view/nice presentation."
Product Reviewed: Humanity Schedule by TCP
What do you like best about Humanity Schedule by TCP?

I enjoy how shifts are laid out and the multiple views -- from seeing shifts in rows per employee to seeing an entire schedule. Additionally, being able to view 1 week or 4 weeks at a time is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

Given I'm a scheduler I don't have access to some features that would be useful e.g., being able to color code shifts or editing my own max and min shift hours. Review collected by and hosted on G2.com.

Trishia M.
TM
COO
Mid-Market (51-1000 emp.)
"Outstanding customer service"
Product Reviewed: TimeClock Plus by TCP
What do you like best about TimeClock Plus by TCP?

The Tech support is quick and timely for channel partners. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Not enough features and redundancy of settings Review collected by and hosted on G2.com.

Veronica B.
VB
Human Resources Director
Mid-Market (51-1000 emp.)
"Not impressed with the company's practices"
Product Reviewed: TimeClock Plus by TCP
What do you like best about TimeClock Plus by TCP?

The time clock system took a long time to work well for us. After many months we were able to get it to work. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

I do not like how the company does business. Yesterday, I was told that I had signed a "purchase agreement" for additional licenses when I had not even opened the email. We were also told that the time clock system can be used with RFID cards to give people access to specific locations but we then found out that this was not the case. The company seems a bit too eager to sell the product and overpromises what their system can do. We are canceling this service in August. They also charged our company credit card without our authorization last year when we were in the process of deciding on what to do and had asked to be charged monthly. Instead, they charged us for the whole year. I can only recommend that people go with a different vendor than with TCP. Review collected by and hosted on G2.com.

Response from Tye Masters of TCP Suite
Editedit

Hi Veronica,

I am sorry to hear that you have had a negative experience with us. Because our solutions are flexible, implementation times can vary, particularly so we can ensure our configurations are working properly. We consistently strive to improve and are available with questions and concerns. We'd love to be able to chat with you directly to allay some of these concerns.

As for the RFID cards, you absolutely should be able to restrict or manage access to certain locations or facilities using these badges, provided you have a badge-reading time clock stationed at the access point. I would recommend reaching out to Support (325.223.9300) and have them re-evaluate your situation. This is a functionality we are very proud of for our solution and I would love to hear that it is working as intended for your organization.

Hopefully you can reconsider remaining with us and our staff will make sure all parties are in agreement with the billing process.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

9%

Perceived Cost

$$$$$
View More Pricing Information
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TCP Suite