TCP Suite Reviews - Page 7

What do you like best about Humanity Schedule by TCP?

I appreciate the use of color coding available for the scheduling! Having multiple departments, it's easier to see how everything balances. With the staggered printable view, it's easy to see where gaps are in the schedule so filling work shifts is accessible.

2/1/2024 Edit: Since this review, they have removed the color in scheduling and the printing feature is no longer accessible. It doesn't put the full information/show the name of those scheduled, nor does it allow you to print from the service itself. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

I recently had an issue with the most recent update and how it looks on a printable PDF but with the help of a customer service representative, I was able to remedy the problem and use the "Shiftplanning Legacy" tab!

2/1/2024 Edit: I wish they brought back the "Shift Planning" Legacy tab. It was their best edit update and now the printing platform has performed terribly ever since. Review collected by and hosted on G2.com.

What do you like best about Humanity Schedule by TCP?

Humanity is a rouboust but friendly interface for managers and employees that dramatically improves the efficiency of my company, help all the team to imporve comunication and to react quickly and effectlively Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

Scheduling trough humanity is as easy as putting post-its in a white board. But empowered by sharpedge technologies. In real time my colleagues know their following shifts, important infomation about their job and even the can message me back about sometning they need me to know. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

As the IT director, I deal with updating the local software and maintaining it but I also use it to clock in and out every day. Any time I have an issue that requires customer support they are always very responsive, helpful, and courteous. It is very easy to maintain and easy for end users to use the site or device. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

It could be that our school just doesn't have this feature enabled, but I would like to see hours worked for the week to date, so I know if I am at risk of going over 40 hours. As I haven't clocked in and out until this school year since 1993 it would help if I had a reminder to clock in when I get here. I probably just need to set a reminder on my phone. Review collected by and hosted on G2.com.

What do you like best about Humanity Schedule by TCP?

Hi, I'm working with Humanity on a daily basis as a planning analyst: I manage workforce planning for 12 countries (between 2 and 26 people each) weekly.

These are the most useful features for me:

- group slots for several people at once,

- availability h with conflict mode when you plan something during these h,

- an opportunity to add a title to slots which makes planning clear for the end user (my team members),

- templates that I'm using on a weekly basis while preparing planning for teams,

- possibility to give scheduler permissions (for employees) to positions that this employee should manage.

Also, a crucial part is analytics and reports. These are important features:

- position summary report with an opportunity to filter out empty shifts (in template planning I use them as notes),

- crib sheet report which helps me to store the planning outside humanity for further analysis,

- vacations and availability h reports that help me to get data about who was off and when.

Last but not least, the customer support of Humanity is always helpful, very kind, and to the point. Whenever I experience any issues, they resolve 100% of my issues. The tech side could be improved (pop-up dialogue and not a new window; fewer emails but rating right after the conversation; etc.). Other than that - great job! Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

I would like to emphasize that there are a lot of improvements that Humanity already introduced during this year. It is great to see the tool is becoming more and more user-friendly.

There is still room for improvement and it would be great if these things would be added:

- when vacation is confirmed, I still could add the slots to the planning of the person (and then I have to delete them manually using name/day filters). That would be great if the system the way that if the vacation IS approved, all slots are unassigned automatically (even if added after vacation confirmation),

- Humanity and Google sync happens only once per 24h. If the synchronization is instant, that would make our experience way better,

- a small thing that makes the planning more user-friendly - the possibility to add an emoji to a title (currently, I could do it, but the emoji disappears once the planning is published).

Regarding the analysis:

- we really need the possibility to make a comparative analysis of the planning at the beginning of the week and the planning at the end of the week (comparison of position summary report). Here you can find an example sheet of our need (we shared it during the analytics session w/the product manager): https://docs.google.com/spreadsheets/d/1B6QkMdhvFSpUdYuKXo4ZS385PikaV8kNgrn0okzcFHY/edit#gid=207666335 This need is still on-going. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

The way of Flexiblity of the product makes more powerfull and easy to use , easy to submiting the credintials and work day to day . Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

My honest reaction was , it makes more marketing to reach in market and proper guidence Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TCP seems easy to use in many respects. The interface for employees to use to punch in and out is simple and straightforward. It is easy to look up punches and run reports with the employer login. It is also easy to edit punches and update employee information. Setting up new employees is appreciably straightforward. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

A lot of TCP's functions are not user friendly or intuitive. There are many different places one has to go outside of the actual employee's information in order to make sure timeclock rules are set up. I was never able to do this on my own and had to resort to using chat support, which often turned into needing a virtual meeting to address my issues. TCP handles the basic very well, but anything more complex all but necessitates contacting technical support (such as forcing punches to behave in a certain way based on certain parameters). I have often found that after fixing one issue, more issues pop up that were not forecasted on the original support call; therefore, I have had to make follow-up support requests to rectify the issue in its entirety. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

Timeclock plus is very friendly for the end user. The basic layout and ease of use is appreciated when you have users that are busy and don't have a lot of time to deal with logins and learning more complicated systems. The customer service that I have received since I started using TCP for more has been second to none. I was not around for the original implementation, but the customer service team has basically walked me through many of the processes that should have happened before. They do not quit until they have an answer for you. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

The only thing that we do not use TCP for is for substitute teachers. I find that there are SO many options when setting up that it does get overwhelming sometimes trying to find where to go in the system. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

TCP helped us customize every step of our timekeeping process; creating a smooth transition for our hourly employees and greatly reducing data entry for our front office staff. We love TCP! Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

No downsides. One minor change we would make is to have the option to round time on reports. We go through dozens of cost codes each week and having a report that reflected time rounded up or down would be ideal. Review collected by and hosted on G2.com.

What do you like best about Humanity Schedule by TCP?

I love the versitality of TCP Humaity Scheduling, the many fuctions it offers and the support is top notch. I love that I can color code different departments to make it more appealing and easier to find a department scheduling needs. Humanity also puts open available shifts at the top so you can see where your holes are in scheduling. The fact that it calculates the time and adjust to daylight savings time with the hours makes payroll so much easier. The reports you can run help a lot, especailly the reports for attendance and late summary.

The support is top notch, if I have a question on how to do something they answer and help in a timely manner and also put in suggestions if they don't have that capability yet. Review collected by and hosted on G2.com.

What do you dislike about Humanity Schedule by TCP?

The downside for me and my company is the fact that the app is different depending on the phone you have. The app on the apple phone will let you leave a note while the app on the samsung/google phone will not let you leave a note and the accuracy of the map/clock in locations is different with each platform of the app. Review collected by and hosted on G2.com.

What do you like best about TimeClock Plus by TCP?

It helps to manage work force and helps to manage time of each and every employe. Review collected by and hosted on G2.com.

What do you dislike about TimeClock Plus by TCP?

Kindly help the hardware of the product because even tho UI is good but product quality is important. Review collected by and hosted on G2.com.