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"It has made our scheduling process much more efficient"
What do you like best about Humanity Schedule by TCP?
The auto-scheduling was our biggest draw to Humanity. We tried a few different solutions that either limited the number of shifts that could be automated at once, or were not robust enough to process our complex schedules. Humanity's automation handled all of our shifts (nearly 3000 per week) much better than the others. It was also easy to learn how to operate the software as most of the user interface is very intuitive. Particularly the filtering processes and different views you can use to examine the schedule in different ways. This also allowed for easy adoption for many of our employees and volunteers that needed to view the schedule in the app. Also, they have a chat system that can give you very quick customer service for questions that are not overly complex. This allows relatively simple problems to be solved very quickly. The system has a lot of features that can be manipulated in ways not explicitly intended that helped us implement it for our needs. That flexibility and customization was key for us. Review collected by and hosted on G2.com.
What do you dislike about Humanity Schedule by TCP?
While the customer service is very quick and responsive for simple questions, it can be a bit lacking when the questions get more complex. Our "contact person" in the company, who we are meant to reach out to for problems that could not be solved by the live chat function, has changed at least once and we were not notified for quite some time. Additionally, we were told to put in feature requests on a community website, but were not able to do so. When we asked about this we were told to email a list of them to our new contact person instead. It seems that they need to improve communication in their organization to avoid this sort of confusion in the future. The system also has the tendency to glitch at random times. They are usually not devastating glitches, as there is almost always a workaround but they are definitely frustrating and result in some lost time. For instance, the total weekly hours for employees will randomly disappear in shiftplanning. This can usually be fixed by reloading the page, but it disrupts your workflow. A more damaging example is when disabling employees interfered with the schedule template function. I tried to paste a previous schedule that had disabled employees in it and the shifts they were assigned to did not paste, so I had to manually remove them from those shifts to get the schedule to properly paste. Granted, bugs are a normal part of software development, and they are generally good about providing regular maintenance updates. However, it would not be an honest review without mentioning these issues as they are unfortunate parts of an otherwise good experience. Review collected by and hosted on G2.com.
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