TCP Suite Reviews - Page 3

Timeclock plus has very good service managers and techs that are willing to help 24/7 at any given time. Not only do they help fix issues when needed, they provide clear instructions which allows you to learn how to fix things on your own in the future. They are very good people to work with especially for a chain of stores. The company I work forhas 16 locations and TCP makes it easy to work with and track things for all locations. Review collected by and hosted on G2.com.

I currecntly don't dislike anything about TCP. Review collected by and hosted on G2.com.

I find it very easy to use and when I have a question tech support is helpful. Review collected by and hosted on G2.com.

I dislike the fact that I cannot give editing privileges to the published schedule if the unpublished schedule is being blocked from their eyes. I should be able to have the unpublished schedule blocked from view while still having them have editing privileges to the published schedule. Review collected by and hosted on G2.com.

I love that you can create an unlimited number of positions and that regardless of your organization's size you can accommodate many departments with various functions. It has a clean and easy to access mobile app that makes clocking in and out easy. We love that it is compatible with our Microsoft calender. Humanity's staff responds quickly when we needed them to. We use this software every day and for every event we host at our facility. Review collected by and hosted on G2.com.

I wish that you could mark unavailability in bulk, and that there was an easier way to add positions to multiple people (especially with a large org). Review collected by and hosted on G2.com.

I like how quickly i can get to whatever info I need and it's easy to switch back and forth from the mobile site Review collected by and hosted on G2.com.

I don't know if it's because we are a huge department with over 300 people but the online version can be slow when I'm looking at schedules. I could probably toggle to get less people showing. Review collected by and hosted on G2.com.

It simplifies our payroll and reduces the amount of time it takes us. Review collected by and hosted on G2.com.

Because it is so flexible and designed for all size companies. All the features and options can be a little confusing. Now that we have it setup like we need everything is fine. Review collected by and hosted on G2.com.

The system itself, was easy to use and if you have an issue with something within the product, there are great CSR reps to help you along. And if you happen to not get one on the call, call back, try someone else. Assume they have turnover , like we have all had.

I also like that this system was not through our previous payroll company, I was not happy with them and knew it was a matter of time before we moved on. Review collected by and hosted on G2.com.

Each month, if there is any difference in active employees you will pay a full prorated subscription for the additional employee. The cut off is the 25th, but sometimes the 20th. This was inconvenient, but on me as I knew I had to be sure to inactivate people quick. However- the annual is the gut kicker. I was told by CSR after they got me first year, they charge you annually for all active EE to have a license for each. I was very good about updating this on time as they got me one time for 10 more licenses than I needed. They started charging the annual even earlier than they were supposed to. Reach out to AR, they refuse to make any changes to the rate. I cancelled this June and our service was up in August, they charged me an annual AGAIN- and even earlier than the last few years. I reached out to them immediatly and cc'd the most recent CSR rep that I had talked to, and it is now November, and I have not been credited, have not been given the instructions to return the clock that I had asked several times. I was just told that I did not give a 30 day notice from when they pulled my payment (I was 2 days short), however they charged the payment early. But I was 45 days before the end of my term.

SO MY ADVICE- THIS IS NOT ROCKET SCIENCE. STAY AWAY. THERE ARE SEVERAL SYSTEMS JUST AS GOOD AND IF YOU OPT TO LEAVE, THEY WILL LET YOU. Review collected by and hosted on G2.com.

It is user friendly and is very flexible. Review collected by and hosted on G2.com.

I have not figured out how to change the number of hours it takes out of each off day/time. Review collected by and hosted on G2.com.

Ease of use, comprehensive. scalability, TCP support, mobile app. Review collected by and hosted on G2.com.

My department went from a manual, time consuming method for schedule management to humanity. So, I don't have any thing negative to say. Review collected by and hosted on G2.com.

Being able to have auto breaks taken out so that we do not have to clock in and out for lunch. So the clocking in and out is easy to understand Review collected by and hosted on G2.com.

I do not like that we cannot have the clock in rounding be different at the beginning of the day vs clocking back in after lunch. Review collected by and hosted on G2.com.

The foundations are there but it needs to be simplified Review collected by and hosted on G2.com.

*All dates should be include day and month eg 8 Feb. clearly, always.

*When an update is made it is flaged as an update and not a new booking

*Clear job discription when palcing a vacancy eg Operator ? Is it a Camera Operator or Audio Operator, Lighting Operator? Make it clear.

*An address can be a whole block. Please add specific meetiing point eg Loading Dock corner of A street and B street. Review collected by and hosted on G2.com.