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SessionStack Product Details

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What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default

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SessionStack

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SessionStack Community

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English

Product Description

SessionStack is an AI-enhanced analytics platform for decision makers focused on revenue. It allows e-commerce businesses to understand their customers better and boost their conversion rate optimization efforts without wasting precious resources.

Overview by

Stan Padarev

SessionStack Media

SessionStack Demo - SessionStackAI digests all your session data into actionable tips

With the help of our own proprietary machine learning model, we adopt an entirely new approach to data – instead of giving you thousands of sessions and dashboards to stare at, we give you actionable UX tactics to help you optimize conversion rates.

SessionStack Demo - From a single summary to a whole segment: summaries that solve customer issues

Analyzing a single session is not enough. We analyze entire segments and give you insights about common and uncommon (but valuable) behaviors. This helps you create more personalized experiences, as well as targeted marketing and sales campaigns.

SessionStack Demo - A new approach to conversion funnels

SessionStackAI analyzes interactions leading up to conversions, such as form submissions or adds to cart. It can also highlight unexpected areas where you can optimize your website to increase conversion rates.

SessionStack Demo - Error monitoring on a whole new level

SessionStackAI detects and flags errors or issues that customers encounter during their sessions, such as broken links, form submission errors, or JavaScript errors. SessionStackAI can also flag sessions with unusual or unexpected behaviors, allowing you to investigate potential issues or fraudu...

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Nistha S.

Front of House Staff

Small-Business (50 or fewer emp.)

8/14/2024

"it was amazing experience and made my job super easy"

5/5

What do you like best about SessionStack?

i loved the user friendly feature of it and how it is very easy to use for anyone and everyone Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

i believe the visual presentation of sessionstack can be a little better Review collected by and hosted on G2.com.

What problems is SessionStack solving and how is that benefiting you?

essionStack is a powerful tool that addresses the critical challenge of understanding user behavior and troubleshooting issues in real-time. By providing session replay, error tracking, and performance monitoring, SessionStack allows teams to visualize exactly what users experience, making it easy to identify and resolve issues without the guesswork.

For developers and customer support teams, this means faster resolution of bugs and a significant reduction in back-and-forth communication with users. Instead of relying on vague descriptions, you can see the problem firsthand. This leads to better user experience, improved customer satisfaction, and ultimately, a more efficient workflow.

In short, SessionStack is invaluable for enhancing product quality and ensuring a seamless user experience. Review collected by and hosted on G2.com.

Mohammed-Mudassir A.

Social Strategist

Small-Business (50 or fewer emp.)

8/12/2024

"A simple experience"

5/5

What do you like best about SessionStack?

It was a comprehensive solution that allowed me to improve my shopify website. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

Nothing to add - it was a great solution for me Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/14/2024

"The perfect insights given"

3.5/5

What do you like best about SessionStack?

I love the customer support! it is so hard to sometimes understand what customers are getting at, yet SessionStack helps so much Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

It feels quite hard to find specific sessions for users Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

8/16/2024

"Love using this tool, can be temperamental at times but overall good"

4/5

What do you like best about SessionStack?

The extraction , no actual digging required Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The software can be laggy/slow sometimes Review collected by and hosted on G2.com.

Paweł S.

Head of Product

Small-Business (50 or fewer emp.)

3/5/2023

"Excelence experience"

4/5

What do you like best about SessionStack?

Overall, SessionStack is a powerful tool for our UX designers and UX researchers and can help them streamline the debugging process and improve the quality of our platform. SessionStack solves our significant problem of tracking user behavior and recording video with content embedded inside an iframe. Not all of the comparative tools can do it properly. It is also easy to send specific customer parameters to SessionStack that help us filter particular segments. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

From an administrative perspective, SessionStack could be better. I do not have direct access to my payment history and generated invoices. I need to ask their Support team by email to send me a new invoice each month after payment. Automating generation invoices should be a standard nowadays. Review collected by and hosted on G2.com.

Magdalena B.

Mid-Market (51-1000 emp.)

2/14/2023

"Very important tool in our bussines"

5/5

What do you like best about SessionStack?

I like SessionStack for helping me make the right decision in my job. I'm UX Designer, and I need to have a solid foundation for making the right design decisions. This tool is beneficial to me because I can see with my own eyes what users of my product do with it. I can quickly check what operation system, browser, and browser version they use. Also, I can find recordings with errors and check what went wrong. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I really dislike this new tab - "Segments", I'm still very confused by it, and I can't figure it out (I miss the old version). Sometimes I forget to turn off the recording, and then, after just a few days - the recording limit is reached. I would really appreciate, for example, an email that says - "You are almost out of the recording limit." Review collected by and hosted on G2.com.

Response from Alexander Zlatkov of SessionStack

edit

Thanks for your review and feedback, Magdalena!

Regarding the segments:

We'll be happy to schedule a quick training session where our team can show you how to use our segments to receive quick answers to your queries. Our analytics and user feedback shows that the segments have drastically reduced the time needed by our users to find what they're looking for. We'll reach out about this.

Recording limit notification:

This is something we already have in place. Our guess is that for some reason it's disabled for you. Let us check that and we'll follow up.

Best,

Alex

Chris W.

Small-Business (50 or fewer emp.)

3/1/2023

"Professional UX and design research"

5/5

What do you like best about SessionStack?

Our visitors are often pretty picky when it comes to design quality, thus an improperly designed website may get them disengaged and cause them to leave as a result. With the help of SessionStack, we are able to increase conversion rates, decrease bounce rates, and receive unbiased feedback on the UX from our actual users. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The platform comes with a default data retention period of 30 days, which is quite short for us. Unfortunately there is no public pricing for a longer retention period on their website... Review collected by and hosted on G2.com.

What problems is SessionStack solving and how is that benefiting you?

SessionStack captures all interactions of our visitors with our website, including user annoyance signals such as rage clicks, which is when someone repeatedly clicks on certain elements of our website. It can also identify when our users leave our website, which allows us to take the necessary precautions to prevent that in the future. Review collected by and hosted on G2.com.

Mike B.

Chief Operating Officer

Small-Business (50 or fewer emp.)

1/25/2023

"Great product and even better support"

5/5

What do you like best about SessionStack?

SessionStack fulfills our needs for session recording/replay and cobrowsing. For co-browsing, we have not encountered latency problems that we have seen in other products. Their support team is responsive and takes care of issues we encounter quickly. They are always willing to work with us to find solutions and ensure we are successful. We have overrun our sessions in the past, and they have worked with us to get those bumped up quickly so we can continue to see how our customers are using our application. They have found solutions to help record sessions on our mobile app that I thought for sure they wouldn't be able to get in place. They were able to add functionality very quickly, which was impressive. All in all SessionStack works great for us. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

SessionStack really fits the business case that we need it to fill. The interface could use a refresher but that really isn't a problem (just a nitpick). All in all it is functional and just works. Review collected by and hosted on G2.com.

What problems is SessionStack solving and how is that benefiting you?

SessionStack allows us to record our customer's sessions when using our application. We use this information to resolve issues our customers encounter and to help us see how our customers use our application. Our customer support team also uses the co-browse functionality to help guide customers in using the application real-time. We can annotate on the customers screen to show where to go in the application and highlight areas of importance while on customer service calls. Review collected by and hosted on G2.com.

Patch E.

Operations Manager

Small-Business (50 or fewer emp.)

1/26/2023

"Phenomenal - Stand Out Customer Service"

5/5

What do you like best about SessionStack?

When I reach out to SessionStack, I hear back from a real, live human being who remembers me. I have made suggestions for features, and they have consulted with their team about including them on the roadmap or let me know that the feature is on the roadmap. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I don't really see downsides right now. There are certain features which I would like built out - and I've shared this with the team. I guess, faster development with their existing roadmap. It's a very powerful tool - I'd like to see their upcoming features in action. Review collected by and hosted on G2.com.

Nick C.

CCO

Small-Business (50 or fewer emp.)

12/27/2022

"Essential Customer Success Tool"

5/5

What do you like best about SessionStack?

SessionStack replays provide amazing transparency for looking into issues the customers have had. I don't know what my team would do without it. Additionally, real-time reviews of current sessions allow the team to solve problems on the fly. This is a tool the whole team uses all day and every day. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

The company is based in Europe, so sometimes that makes contact timing in the afternoon more difficult if we need support, but they have generally been very responsive. SessionStack is still maturing in some ways--for example, some of the controls could be made a bit more automatic in the future--but overall this is an essential tool for us. Review collected by and hosted on G2.com.

Response from Stan Padarev of SessionStack

edit

Hi Nick,

Thank you so much for your review! We're delighted to hear that you are making good use of our platform. I wanted to inform you that we plan to hire support officers based in the US to better serve you and our other customers from the region. I'll be also passing on your thoughts regarding the automatisation of the controls to our product team.

It's a great honour for us to have loyal customers like you!

Thank you!

Stan