Watching session recordings is incredibly valuable — it gives clear insight into user behavior and, more importantly, highlights exactly where users are getting stuck. It’s a powerful tool for UX and product teams to identify friction points and improve the experience.

I like the session replay feature most of all. We look at the network requests and console errors to get information about user sessions when they experience bugs.

It´s very helpful for our company when our clients need support when using the platform and we can see what they are doing.